Name: byte
Rating: 4.5

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Karlten Gisel Encino, CA

I'm giving it 3 stars because although customer service was very helpful, they should have their treatments work for overbites. I don’t want to get traditional braces.

7 years ago

Reply from byte

Hi Kartlen,

Thank you for your feedback. We understand the excitement of getting invisible aligners, but for our patients' health it is important that we only take mild to moderate cases. Sometimes a traditional method is necessary--which is why we refund your kit. We wish you the best on your journey to your new smile!

Aug. 5th, 2019

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Diane Springfield, IL

Answered all my questions. Easy to follow directions. I’m on week 5 and I can tell the difference. Great experience

7 years ago

Reply from byte

Wow! Can't wait for your new smile.

Jul. 29th, 2019

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John Flach Honolulu, HI

Enjoying the bite system so far. I have noticed a slight shift and whiter teeth after 1 month. Hope things continue.🤙

7 years ago

Reply from byte

So far so good, John! Can't wait for your new smile.

Jul. 22nd, 2019

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Brandi Columbia, MO

Byte has been amazing. They’ve been very communicative and it’s a really simple program to follow!

7 years ago

Reply from byte

Thank you for joining the byte family!

Jul. 1st, 2019

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Lo Martin Reidsville, NC

according to their check out process they do not ship to North Carolina! i tried calling and confirming they did not offer services to NC residents but can not get anyone to answer their phone system .. was super excited to try this product out but now just frustrated - nothing is listed about not serving all states or limited states

7 years ago

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Chris R Chicago, IL

If you want straighter and whiter teeth, then there is no company better than Byte. I love my experience with them.

7 years ago

Reply from byte

We are so happy you are a part of the byte fam, Chris!

Jun. 3rd, 2019

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Mauricio Sigala Fontana, CA

Im almost half way through my treatment and im loving the results already couldn't be happier with the results

7 years ago

Reply from byte

If you're happy,we are happy. Thank you for choosing byte for your new smile!

May. 3rd, 2019

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Chris McDougald Auburn, GA

The customer service was fantastic, great product as well. Would definitely recommend this to anyone!

7 years ago

Reply from byte

Hi Chris! We appreciate your feedback. It's reviews like this that keep us striving for the best customer experience we can give our patients.

Mar. 16th, 2019

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banker992 Gilbert, AZ

Great communication. Any questions I had were always answered in a timely manner. 14 weeks in and teeth are aligning. Would recommend.

4 years ago

Reply from byte

Thanks so much for the awesome review. We are so excited to hear this! Please do not hesitate to reach out if you ever have any questions. Our team is just a call or email away :)

Dec. 29th, 2021

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Kristie Maciejewski Royal Oak, MI

Great company! Excellent customer service and support. I’m definitely seeing results and look forward to the end result!

4 years ago

Reply from byte

We appreciate the amazing review, Kristie. We are so excited to hear this. We can't wait to see you show off your smile 😁

Dec. 14th, 2021

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Joe Alesi Scotch Plains, NJ

Great customer service. I'm one month in and things seem to be working well! The messaging, on-boarding and entire process is seamless!

4 years ago

Reply from byte

We are so happy to hear this! Thank you for sharing, Joe :)

Nov. 30th, 2021

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elizabeth long Fremont, CA

I am 3 weeks into treatment and already see a difference in my smile. The system is easy to use and I can’t wait to see end result.

4 years ago

Reply from byte

This is so exciting! Thank you for sharing, Elizabeth!

Dec. 7th, 2021

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Karim Motawe New York, NY

It's the best decision I've made I could see visible results it's so awesome and exciting to watch my teeth move a bit every week

4 years ago

Reply from byte

Hi there. Thank you so much for the amazing review. Happy to have you in the Byte family :)

Nov. 24th, 2021

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Armanni Rios North Adams, MA

Byte customer service is always very helpful and the gap between my teeth has closed and im now more confident in my smile. :)

4 years ago

Reply from byte

The journey to your dream smile has never been so easy! Each treatment plan is personalized specifically for each of our customers with lots of care 😊 Be sure to let us know if you have any questions.

Nov. 19th, 2021

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Alicia Quick Dallas, TX

Byte has been amazing. When I first started the process I had gaps but some were so crowded as well and it has fixed everything. I love Byte!

4 years ago

Reply from byte

Hi Alicia! Thank you for taking the time to post this awesome feedback. We are so happy to hear that you finally have the smile you have always dreamed of. We are so excited for you to show off your new smile to the world!

Nov. 3rd, 2021

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mikamoo3@ Queens, NY

Great company! The best customer service I’ve ever experienced and my teeth are well on their way of becoming straight. Highly recommend.

5 years ago

Reply from byte

We work hard to make our customer's experiences as smooth as possible from start to finish. We want everyone to have their dream smile! Thank you for taking the time to leave this awesome review!

Nov. 2nd, 2021

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Katelyn Baraby Tewksbury, MA

I have been using Byte for 10 weeks now and so far everything is going great! My teeth are starting to look better. I can’t wait to see the end result!

5 years ago

Reply from byte

WOOHOO, week 10!! We are so excited for you and are thrilled to hear you are already seeing noticeable results :) As you're wrapping up your Byte journey, please do not hesitate to reach out with any questions you have!

Sep. 24th, 2021

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David Clark-Sally Middleton, WI

The Byte team is AMAZING! Their directions for set-up are so simple + easy to follow, and the process is so easy to get started.

5 years ago

Reply from byte

We are proud to offer a more convenient way to straighten your teeth! We are so glad to hear about your positive experience. Thank you for your review!

Sep. 22nd, 2021

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Eileen Watts

Love the Byte experience so far! Customer service is wonderful and treatment plan is easy to follow in a cute packaging design!

5 years ago

Reply from byte

Hi Eileen- thanks for the great review! We are so excited for you and your journey, so do not hesitate to reach out, we got you.

Sep. 8th, 2021

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Deloris Corey Perryville, KY

I have been using byte for four weeks. To this point I’m very pleased my smile is whiter and is moving gradually. My overbite is less.

5 years ago

Reply from byte

We are so happy to hear this! Thank you for your feedback:)

Sep. 1st, 2021

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dustin San Diego, CA

I needed to re-order my cleaning spray, so I wrote in 2 weeks ago. They just now emailed me back and said I had to fill out THREE reviews online to get a new cleaning spray. So this is my review: - lazy - annoying - mediocre There's a very good chance Invisalign, Candid, and Smile Direct all create a MUCH better user experience. Buyer beware.

5 years ago

Reply from byte

Hi Dustin. We want to make sure you feel supported and comfortable during your Byte journey. If you have any questions or concerns, we want to make sure they are being addressed. Please give us a call at 877-298-3669 so we can chat more about it and see what we can do to further assist you.

Aug. 10th, 2021

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Anthony Garabito FL

They have been very helpful and the treatment is very good. It take a hit longer for them to respond to me when I need help but other they have been great.

5 years ago

Reply from byte

Thank you for your feedback, Anthony. We are glad to hear that our team has been helpful throughout. Our response time is less than ideal due to a higher than normal volume. Rest assured, our team is working hard to help each and every customer as soon as possible. If you ever need immediate assistance, you can reach our team at 877-298-3669.

Aug. 6th, 2021

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Caressa Oklahoma City, OK

The team answered all my questions before I felt comfortable moving forward. Process has been fairly simple. Very satisfied with byte.

5 years ago

Reply from byte

Our Byte team does what we can to make you feel supported every step of the way and make the process as simple as possible. We are so happy to hear you have felt that throughout your experience! We're always here for you if you have any questions so please don't hesitate to reach out :)

Aug. 9th, 2021

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Doom25 S Prescott Valley, AZ

This is a great company. The aligners are easy and effective. The process is streamlined and so simple. The customer service is excellent!

5 years ago

Reply from byte

We work hard to make our customer's experiences as smooth as possible from start to finish. We want everyone to have their dream smile! Thank you for taking the time to leave this awesome review!

Jul. 29th, 2021

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michelle mclaughlin OR

Byte is with you every several way. To help you with insurance and FSA questions to figure out the best coverage to correct your smile!

5 years ago Edited November 3, 2021

Reply from byte

We sure are- thank you for sharing this review, Michelle! We are so excited for you :)

Jul. 29th, 2021

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David Moore Queens, NY

Excellent, friendly customer service. Answered all of my questions and were very responsive. So far, so good with the treatment.

5 years ago

Reply from byte

Thanks for the review David! We are so happy to hear about this. Our team's goal is to make our customers' smile transformation as seamless and stress-free as possible, so do not hesitate to reach out with any questions you may have!

Jul. 28th, 2021

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Kevin Wang Houston, TX

Byte has been great for me, it was easy to get started and any problem I had with the treatment they took care of it. I am glad that I chose Byte.

5 years ago

Reply from byte

Woohoo Kevin- we are so excited for you! Do not hesitate to reach out with any questions you may have, we got you :)

Jul. 28th, 2021

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Angelina Hamilton Gulfport, MS

I've tried many products to straigten my teeth but these work very well, they are easy to use and are very helpful and effective.

6 years ago

Reply from byte

We're happy you're happy!

Feb. 9th, 2020

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Verified Customer

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Alex Murrell

The first round of ten retainers did not work, still using second set of ten currently

4 years ago

Reply from byte

Hi there. We definitely want to make sure you are being taken care of. We check-in so we can evaluate the fit of your aligners to make sure everything is tracking properly and make adjustments if we need to. For immediate assistance, you can always give our customer care team a call at 877-298-3669 or you can send us a direct message on Facebook and we can check on the status of your request and make sure a Byte team member is assisting you!

Apr. 15th, 2022

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Verified Customer

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Will Smyrna, GA

Customer support over the phone has been tedious to say the least and feels like a profit over customer focus.

4 years ago

Reply from byte

Hi Will, We are always looking for ways to improve the customer experience so we appreciate you taking the time to leave this feedback. We want every customer to feel supported throughout the whole Byte journey. If at any time you are unable to connect with our team, please give us a call at 877-298-3669 or send us a direct message through Facebook and our team would be happy to assist.

Apr. 1st, 2022

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Verified Customer

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Mercedes Veliz Gardena, CA

Lots of attention at first; not so much recently

4 years ago

Reply from byte

Mercedes, we appreciate you reaching out and sharing this feedback. Our goal is to make sure that our customers have an enjoyable experience through every part of the process. We want to make sure that we can address these concerns and do what we can to help as soon as possible. Please give our team a call at (877) 298-3669 or send us a DM on our social platforms such as Instagram and Facebook.

Mar. 22nd, 2022

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Verified Customer

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Camila De Avila Orlando, FL

Because it's my second attempt with Byte and unfortunately I'm not fully happy.

4 years ago

Reply from byte

Hi Camila, we want to do everything to ensure each customer progresses well and feels supported through each step. It's important to make sure that we can address these concerns and do what we can to help as soon as possible. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Apr. 1st, 2022

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Verified Customer

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Kenna Dixon College Grove, TN

Don't feel like they made enough trays to fully straighten my teeth

4 years ago

Reply from byte

Hi Kenna, thank you for your outreach. Our goal is to always be open and honest with our customers. We are also proud to offer our Aligner Guarantee where if a customer is not satisfied with their results, our team can reevaluate and if approved, provide additional treatment. This is contingent on having followed all Treatment Guidelines which can be found here: byteme.com/guarantees If at any point those Treatment Guidelines are not followed, such as throwing away aligners or not wearing aligners as directed, there may be a fee associated for additional treatment. We want to address your concerns and do what we can to assist, you can reach our team at support@byteme.com or give us a call at (877) 298-3669 or feel free to DM us over Facebook or Instagram.

Mar. 21st, 2022

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Verified Customer

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Amy DuBois Jackson, MI

I have had to had two sets of aligners sent because the first set didn't fit

4 years ago

Reply from byte

Hi Amy. At Byte, we know how important communication is and we always strive to be open and transparent. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Mar. 31st, 2022

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Verified Customer

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Patricia Kelley Saint Augustine, FL

I still haven't received retainers ordered beginning of last month

4 years ago

Reply from byte

Hi Patricia! It's important to make sure that we can address these concerns and do what we can to help as soon as possible. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Mar. 31st, 2022

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Verified Customer

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Monica Monroe, NY

Molds did not fit well, difficult to get in touch with customer service

4 years ago

Reply from byte

Hi Monica! At Byte, we know how important communication is and we always strive to be open and transparent. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Mar. 28th, 2022

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Verified Customer

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Karla Suarez Gainesville, FL

The alliners have not really made much of a difference. I wore them religiously and see no difference.

4 years ago

Reply from byte

Hello Karla! Our goal is to make sure that our customers have an enjoyable experience through every part of the process. Sometimes teeth are more stubborn than we expected and take longer to move. Each customer has the option to schedule a phone or video call through their customer portal with our Professional Care Team. Byte provides a Professional Care Team check-in via our account center to provide each customer with their next steps if they are concerned with the progress of treatment. Additional aligners may be available, as well as an adjustment to treatment to ensure we can provide the desired outcome.We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Mar. 28th, 2022

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Verified Customer

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Natalia Davis Canton, NC

The treatment was really painful and I didn't end up completing the course of treatment.

4 years ago

Reply from byte

Hi Natalia, we want to do everything to ensure each customer progresses well and feels supported through each step. It's important to make sure that we can address these concerns and do what we can to help as soon as possible. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Mar. 28th, 2022

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Verified Customer

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Nicole Fletcher Saint Clairsville, OH

They were responsive before I purchased and barely reached out after

4 years ago

Reply from byte

Hello Nicole! We are always looking for ways to improve the customer experience so we appreciate you taking the time to leave this feedback. We want every customer to feel supported throughout the whole Byte journey. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Mar. 28th, 2022

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Verified Customer

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Lauren hessler Raleigh, NC

Worked well at first but then my teeth moved back within 12 hours

4 years ago

Reply from byte

Hello Lauren! Our goal is to make sure that our customers have an enjoyable experience through every part of the process. If there are any concerns regarding progression or quality of the aligners, our Professional Care Team is here to help. Customers can schedule a phone or video conference at any point during treatment through their customer portal. We recommend this if there are any lasting questions or concerns. We are proud to offer our Aligner Guarantee, where if a customer has reached the end of treatment and is not happy with the results our team can re-evaluate those results. If approved, we will provide additional treatment at no extra cost to get to the results we promised. Our Aligner Guarantee is contingent on having followed all of the treatment guidelines. We want to do what we can to help & take a deeper look into this. Please reach us at 877-298-3669 or send us a DM on Facebook. We are standing by for support!

Mar. 28th, 2022

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Verified Customer

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Angela Kilcullen Riverside, CT

I'm on my second to last tray, it fits well, but my teeth haven't shifted anywhere close to where if like

4 years ago

Reply from byte

Hello Angela. We want to make sure each customer is getting to their new smile in the safest and best way possible. Sometimes teeth are more stubborn than we expected and take longer to move. Each customer has the option to schedule a phone or video call through their customer portal with our Professional Care Team. We would also recommend giving our team a call at 877-298-3669 for immediate assistance.

Mar. 28th, 2022

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Verified Customer

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Matt Villa Park, IL

Caused me major issues with teeth, as soon as that happened entire byte team went silent and was not longer available

4 years ago

Reply from byte

Hello Mat, we want to do everything to ensure each customer progresses well and feels supported through each step. If there are any concerns regarding progression or quality of the aligners, our Professional Care Team is here to help. Customers can schedule a phone or video conference at any point during treatment through their customer portal. We recommend this if there are any lasting questions or concerns. It is important to us to get every customer to their new smile in a quick and safe way. Please reach out to us at support@byteme.com or give our team a call at (877) 298-3669 to further address any concerns you are experiencing. We look forward to connecting.

Mar. 28th, 2022

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Verified Customer

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Carrie Tiffin, OH

Communication delays, emails take 2-3 days to get a response.

4 years ago

Reply from byte

Hi there. We are always looking for ways to improve the customer experience so we appreciate you taking the time to leave this feedback. We want every customer to feel supported throughout the whole Byte journey. If at any time you are unable to connect with our team, please give us a call at 877-298-3669 or send us a direct message through Facebook and our team would be happy to assist.

Mar. 18th, 2022

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Verified Customer

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Daniel wright jr Line Lexington, PA

Poor quality. I believe it's just a pacifier service. Yes they closed my gap but I'm not satisfied

4 years ago

Reply from byte

Hi Daniel, we appreciate your feedback and want to do everything to ensure each customer progresses well and feels supported through each step. If there are any concerns regarding the progression or quality of the aligners, our Professional Care Team is here to help. Customers can schedule a phone or video conference at any point during treatment through their customer portal. We recommend this if there are any lasting questions or concerns. It is important to us to get every customer to their new smile quickly and safely. Please reach out to us at support@byteme.com or give our team a call at (877) 298-3669 to further address any concerns you are experiencing. We look forward to connecting.

Mar. 31st, 2022

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Verified Customer

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Julie Ann Arbor, MI

I receive slow feedback and have been struggling to get service they promised me.

4 years ago

Reply from byte

Hi there, we want to do everything to ensure each customer progresses well and feels supported through each step. It's important to make sure that we can address these concerns and do what we can to help as soon as possible. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Mar. 18th, 2022

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Verified Customer

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shannon Aliquippa, PA

customer service problems.. had difficulty getting teeth straight

4 years ago

Reply from byte

Hello Shannon, sometimes teeth are more stubborn than we expected and take longer to move. we know how important communication is and we always strive to be open and transparent. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Mar. 18th, 2022

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Verified Customer

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Jantz Carney Peculiar, MO

Not the results that were expected. Product and service was misrepresented. Terrible issue resolution.

4 years ago

Reply from byte

Hello Jantz, we want to make sure each customer is getting to their new smile in the safest and best way possible. Sometimes teeth are more stubborn than we expected and take longer to move. Our team should be sending you check-in emails every 2 weeks to make sure everything is progressing as projected. Those emails can sometimes get stuck in a junk or spam folder. If you haven't been seeing those emails, let's check that out right away. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Apr. 1st, 2022

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Verified Customer

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Cindy Tam New York, NY

The aligners do not work as advertised and takes 2-3x as long. If it ends up working....

4 years ago

Reply from byte

Hi Cindy, our goal is to make sure that our customers have an enjoyable experience through every part of the process. Sometimes teeth are more stubborn than we expected and take longer to move. Our team should be sending you check-in emails every 2 weeks to make sure everything is progressing as projected. Those emails can sometimes get stuck in a junk or spam folder. If you haven't been seeing those emails, let's check that out right away. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Mar. 31st, 2022

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Verified Customer

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Christine Brambila Brookfield, IL

No regular check in, did not meet my expectations, taking much longer than marketed

4 years ago

Reply from byte

Hi Christine, we understand how frustrating treatment extensions can be. Please note that this is common in any orthodontic treatment, as adjustments may be needed to get to those projected results. Our team sends periodic check-ins via email to our customers to make sure we see that our customers are progressing well. These emails can, at times, land in a junk or spam folder. For help with any concerns, please reach out at https://patient.byte. com/support

Mar. 16th, 2022

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Verified Customer

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Samantha Harrington Winston-Salem, NC

I was supposed to get an impression kit and never got it after months of messaging with no response.

4 years ago

Reply from byte

We want to make sure each customer is getting to their new smile in the safest and best way possible. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Mar. 17th, 2022