Name: byte
Rating: 4.5

check_circle

Verified Customer

star star_border star_border star_border star_border

Cherity Gurganus Mount Olive, NC

Aggravating process that has dragged on for months. I have $3k spent on an aligners set that has never fit.

4 years ago

Reply from byte

Hi there, when aligners are not fitting snug, we ask that our customers reach out right away so that our Professional Care Team can look into this and determine the best next steps. We want to do everything we can to get each customer to their new smile in the safest way possible. We would be happy to connect you to our team to assist with any concerns you may have regarding your specific situation. Please give us a call at 877-298-3669 or email us at support@byteme.com. Let's work together to get this resolved:)

Nov. 2nd, 2021

check_circle

Verified Customer

star star star star_border star_border

Michele Racciato Pen Argyl, PA

Not happy I had to backtrack. I started August 7 and am now back on week 3

4 years ago

Reply from byte

Hi there! We hear you and understand the frustration of having to extend your treatment. Your dental health and safety are our number one priority, so we want to make sure to get you to those results in the safest way possible. Sometimes certain teeth end up being a little more stubborn than our dental team originally anticipated and backtracking is necessary to move them properly into place. Our team is working hard to get you to your dream smile as quickly as possible. We appreciate your patience and we are so happy you chose Byte! Don't hesitate to reach out with any questions! We are here to help:)

Oct. 27th, 2021

check_circle

Verified Customer

star star star star star_border

Hope Eagle Mountain, UT

Not super satisfied with the customer service

4 years ago

Reply from byte

Hey Hope! At Byte, our goal is to give everyone the smile of their dreams while feeling completely supported by our team. If you have not been feeling this, we want to turn that around. Give our team a call at 877-298-3669 and we will make sure you are being taken care of :)

Oct. 25th, 2021

check_circle

Verified Customer

star star star star_border star_border

Nellie Glen Allen, VA

Aligners worked well, more interaction with the support system would be nice

4 years ago

Reply from byte

Hi Nellie. Thank you so much for writing in and sharing about your experience. We are always looking for ways to improve the customer experience during treatment and we appreciate your feedback. We are happy to hear the aligners are working well. If you ever have any questions or concerns, please do not hesitate to give us a call or send us an email. We're here to help!

Oct. 27th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

kerry mcauliffe Saco, ME

They make me gag and really hard to get on and off. I only have worn the first pair for less then a day.

4 years ago

Reply from byte

Hey Kerry. Adjusting to wearing the aligners can definitely take some time, but as your treatment progresses your teeth will get more comfortable with the aligners on. Our team is also here every step of the way to support you. Give us a call at 877-298-3669 during normal business hours, MST. We are standing by to support with helpful tips and tricks for treatment :)

Oct. 27th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Kirsten McElwee Chicago, IL

My teeth are not that straight and my bite is now messed up. My teeth were better off before.

4 years ago

Reply from byte

Hi Kirsten. If you are not absolutely loving your results our team is here to help. At Byte, we want to make sure all our customers get the smile of their dreams. Please give us a call at 877-298-3669 or send us an email at support@byteme.com and we'll get you set up with the best next towards that perfect smile :)

Oct. 30th, 2021

check_circle

Verified Customer

star star star star_border star_border

Lacy Ahal Labadie, MO

I'm on my last top aligner and one of my teeth still isn't straight

4 years ago

Reply from byte

Hi Lacy! At Byte, we are determined to do all we can to get you your perfect smile. If there are still some areas of concern, we want to address them. Send us an email at support@byteme.com and our customer care team can review the fit of your aligners and determine what steps need to be taken next!

Oct. 30th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Amy Geiger Bonney Lake, WA

I've gotten to step 8 in my program to find out the last 4 sets of aligners were made incorrectly and don't fit.

5 years ago

Reply from byte

Hi there, when aligners are not fitting snug, we ask that our customers reach out right away so that our Professional Care Team can look into this and determine the best next steps. We want to do everything we can to get each customer to their new smile in the safest way possible. We would be happy to connect you to our team to assist with any concerns you may have regarding your specific situation. Please give us a call at 877-298-3669 or email us at support@byteme.com. Let's work together to get this resolved:)

Oct. 19th, 2021

check_circle

Verified Customer

star star star star star_border

Jenifer Crosby Hillsdale, NY

So far, I'm happy with my progress toward straighter teeth.

5 years ago

Reply from byte

This makes us so happy to hear! Our team is here to support you every step of the way, so if you have any questions, please don't hesitate to reach out :)

Oct. 19th, 2021

check_circle

Verified Customer

star star star star_border star_border

Craig Hartwig Northridge, CA

soon with use just started with Byte seems as of today working great

5 years ago

Reply from byte

Thank you Craig! We want to leave you with a 5-star experience, so if there's anything we can do for you to improve your journey, we want to know! Send us an email at support@byteme.com or give us a call at 877-298-3669.

Oct. 19th, 2021

check_circle

Verified Customer

star star star star_border star_border

Victoria Hilton-Martin

Time delays responding to treatment issues after payment had been made

5 years ago

Reply from byte

Hi Victoria, if you ever have a hard time connecting with our team, give us a call at 877-298-3669 or send us a direct message on Facebook and we'd be happy to help!

Oct. 19th, 2021

check_circle

Verified Customer

star star star star star_border

Kathy Mestre

quick response time, good product, effective

5 years ago

Reply from byte

Thank you for this great feedback!

Oct. 20th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Stephanie Whiteis Osseo, MN

My top aligner does not fit! I have been trying get answers from your support team. There is a LONG lag time.

5 years ago

Reply from byte

Hi Stephanie, for immediate assistance, give us a call at 877-298-3669 and our team would love to help!

Oct. 19th, 2021

check_circle

Verified Customer

star star star star star_border

Brian Babaian Los Angeles, CA

Good results, low discomfort all at a competative price

5 years ago

Reply from byte

Thank you for sharing! We are so happy you chose Byte:)

Oct. 20th, 2021

check_circle

Verified Customer

star star star star_border star_border

Russ Easton, PA

I hear no feedback from Byte. I can't see my previous photos that I uploaded.

5 years ago

Reply from byte

Hi Russ, we want to make sure every customer feels supported the whole way through. Give us a call at 877-298-3669 and our team is here to help with any concerns! To check photos you've uploaded, simply head over to your customer portal - for assistance, give us a call and we'd be happy to help:)

Oct. 19th, 2021

check_circle

Verified Customer

star star star star_border star_border

Giana Pellot Franklin Park, NJ

Teeth aren't moving the way I thought but somewhat effective

5 years ago

Reply from byte

Hi there, while changes will be gradual with Byte aligners, our Customer Care team is here to check in on every customer's progress. To connect with our team, simply email support@byteme.com or give us a call at 877-298-3669:)

Oct. 19th, 2021

check_circle

Verified Customer

star star star star star_border

Jennifer M Smith Zephyrhills, FL

We can see real improvement in my son's teeth.

5 years ago

Reply from byte

Yay! We are so excited for him!

Oct. 20th, 2021

check_circle

Verified Customer

star star star star star_border

Oriana Wasilla, AK

Helpful customer service and easy to use products

5 years ago

Reply from byte

It makes us so happy to hear that our customer care team has been able to provide you with incredible support throughout your treatment. We can't wait to get you to those last steps, you'll be showing off your new smile in no time!

Oct. 19th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Jennifer Barclay Wichita, KS

This process is painful. I dread changing to a new set because I know I'll wake up hurting and with a headache.

5 years ago

Reply from byte

Hi Jennifer, we are so sorry to hear about the pain! The HyperByte device really helps to reduce discomfort, so we tell customers to feel free to use it 15-20 minutes a day. That being said, we never want a customer to be in pain, so let's connect you with our Care team asap. Give us a call at 877-298-3669 and let's get you taken care of.

Oct. 19th, 2021

check_circle

Verified Customer

star star star star star_border

Marla K Wilson Sunbury, OH

Easy enough but Slow to respond when I have a question

5 years ago

Reply from byte

Hi Marla, we want to make sure every customer feels supported every step of the way. If you are having a hard time getting ahold of our team, we recommend calling us at 877-298-3669 and selecting our callback option if no one is available. :)

Oct. 12th, 2021

check_circle

Verified Customer

star star star star star_border

Giovanna Mireles Perris, CA

It was simple and the treatment kit was easy.

5 years ago

Reply from byte

It is important for us to provide our customers with a stress-free, smooth journey to a new smile! We are so happy to hear about your experience so far. Don't hesitate to reach out with any questions:)

Oct. 12th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Jinnine nair West Palm Beach, FL

incorrect treatment plan, my teeth are worse off, customer service is terrible, results as promised were not delivered

5 years ago

Reply from byte

Thank you for your feedback, Jinnine. We want to make sure that we can address your concerns as soon as possible. Please give our team a call at 877-298-3669. Our team is standing by for support Monday through Sunday from 8:00 AM to 6:00 PM MST.

Oct. 15th, 2021

check_circle

Verified Customer

star star star star star_border

Linda Garcia Eagle Pass, TX

They are easy to use and they are comfortable.

5 years ago

Reply from byte

It is so important to us that our customers feel supported and comfortable throughout every step of their Byte journey. We are so happy to hear that our team was able to provide that experience to you. We can't wait to see your smile transformation, thanks so much for writing in! :)

Oct. 19th, 2021

check_circle

Verified Customer

star star star star star_border

Sherie Long Westfield Center, OH

Too early to tell. Only on the 4th set but so far, so good.

5 years ago

Reply from byte

Thank you for sharing! If you ever have any questions, don't hesitate to reach out:)

Oct. 12th, 2021

check_circle

Verified Customer

star star star star star_border

Temika Boston, MA

I can see my teeth are moving, easy and convenient.

5 years ago

Reply from byte

Thank you so much for your review!

Oct. 12th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Sanjay Tillman Cincinnati, OH

The first set was perfect but the rest couldn't fit my mouth at all. 3,000 down the drain.

5 years ago

Reply from byte

Thank you for your feedback, Sanjay. We want to make sure that we can address your concerns as soon as possible. Please give our team a call at 877-298-3669. Our team is standing by for support Monday through Sunday from 8:00 AM to 6:00 PM MST.

Oct. 15th, 2021

check_circle

Verified Customer

star star star star star_border

Kelly Kurtz Greenville, MI

Good results so far and product is as promised.

5 years ago

Reply from byte

We are so happy to hear this! Thank you for sharing:)

Oct. 12th, 2021

check_circle

Verified Customer

star star star star star_border

Josh Hernandez Palm Coast, FL

They really good experience I can see the difference

5 years ago

Reply from byte

YAY!! We are so happy to hear our team has been able to provide you with a good experience and that you are seeing noticeable results! We cannot wait to see your complete smile transformation :)

Oct. 19th, 2021

check_circle

Verified Customer

star star star star star_border

Yd Colburn Littleton, CO

The teeth definately have shifted as planned.

5 years ago

Reply from byte

WOOHOO!! We're so happy to hear it. Thanks for writing in and for the review!

Oct. 19th, 2021

check_circle

Verified Customer

star star star star star_border

Brooklyn Thatcher Safford, AZ

They're great but a bit slower progression than I thought

5 years ago

Reply from byte

Hi Brooklyn, our Customer Care team is here to check the progress of every customer to make sure things are looking as they should. Feel free to send over an email to support@byteme.com and we'd be happy to help!

Oct. 12th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Juliet Boston, MA

I was never told I needed to have certain dental work done before I got my retainers so I can not use them

5 years ago

Reply from byte

Hi there. We would love to chat with you more about this and figure out what we can do for you. Please give us a call at 877-298-3669, or shoot us an email at support@byteme.com and a member of our customer care team will be ready to support you.

Oct. 12th, 2021

check_circle

Verified Customer

star star star star star_border

Peter Frey Blue Bell, PA

Customer service is a bit slow on getting back to me.

5 years ago

Reply from byte

Hi there, we want every customer to feel supported throughout their whole Byte journey. If at any time you are unable to connect with our team, please give us a call at 877-298-3669. If none of our representatives are available, please select the callback option so the next available representative can give you a call back.

Oct. 12th, 2021

check_circle

Verified Customer

star star star star star_border

Sandy Ewens Mount Morris, IL

Still seeing results, but not quite there.

5 years ago

Reply from byte

We can't wait to get you to that last step! If you have any questions, feel free to reach out!

Oct. 12th, 2021

check_circle

Verified Customer

star star star star star_border

Marsha Richmond, CA

Some excellent customer service, some not as good.

5 years ago

Reply from byte

Hi Marsha, we want to make sure every customer feels supported throughout their journey. If you have any concerns, we want to help! Send us an email at support@byteme.com, and we'd love to assist.

Oct. 12th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Annette m Davis Clearwater, FL

Poor customer service, I never get my questions answered or a response from anyone or

5 years ago

Reply from byte

Annette, we appreciate your feedback. Our goal is to support every customer throughout every step of their journey. We want to make sure that we can address your questions and concerns. Please give us a call at 877-298-3669. We are standing by for support!

Oct. 12th, 2021

check_circle

Verified Customer

star star star star star_border

Alexis ortiz Primos, PA

Some trays are uncomfortable some fit fine

5 years ago

Reply from byte

Hi there, thank you for your review! We are here for you if you have any questions or concerns. We want to help! Send us an email at support@byteme.com or give us a call at 877-298-3669:)

Sep. 28th, 2021

check_circle

Verified Customer

star star star star star_border

Anne Sunkel Birmingham, AL

Good program except for follow up emails not prompt

5 years ago

Reply from byte

Thank you for your review. We are here if you ever have any questions or concerns - give us a call at 877-298-3669 for immediate assistance and we'd love to help!

Sep. 28th, 2021

check_circle

Verified Customer

star star star star_border star_border

Mark Foreman Miami, FL

Still having some gap issues. Tooth number 11 has not full turned

5 years ago

Reply from byte

Let's make sure you are all taken care of. You can connect with our team for assistance at support@byteme.com or give us a call at 877-298-3669:)

Sep. 29th, 2021

check_circle

Verified Customer

star star star star_border star_border

Bianca Martin Shelby, MT

My teeth moved a lot, which was good, but they are not straight.

5 years ago

Reply from byte

Thanks for taking the time to share this feedback with our team. It is important to us to get every customer their dream smile, which is where our Pro-Care team comes in. This team can check on progress, fit, and provide the best next steps to get our customers their projected results. You can reach our team via email at support@byteme.com or by phone at 877-298-3669 during normal business hours MST Monday-Sunday.

Sep. 29th, 2021

check_circle

Verified Customer

star star star star star_border

Audra Worthy Spartanburg, SC

Great experience, only complaint is the aftertaste

5 years ago

Reply from byte

Thank you for your review! That BrightByte not only whitens teeth, but it leaves your breath smelling fresh;)

Sep. 29th, 2021

check_circle

Verified Customer

star star star star star_border

James Rowel Hampton, VA

The progress i've seen since I started has been great.

5 years ago

Reply from byte

We are so happy to hear this! Thank you for your review:)

Sep. 28th, 2021

check_circle

Verified Customer

star star star star_border star_border

Kimberly Hoffmann Windermere, FL

My teeth are not as straight as I wanted them or thought they would be

5 years ago

Reply from byte

We are here to get every customer to their results! Give us a call at 877-298-3669 or send us an email at support@byteme.com and we'd love to help:)

Sep. 28th, 2021

check_circle

Verified Customer

star star star star_border star_border

Jenne Patterson Fort Lauderdale, FL

The slingers stopped fitting tightly halfway through the treatment

5 years ago

Reply from byte

Hi Jenne. If your aligners are no longer fitting properly, we want our customer care team to take a look at this right away. Our team can review the fit and determine what steps need to be taken next. Give us a call at 877-298-3669 during normal business hours, MST Monday-Sunday, and a Byt team member will take care of you!

Sep. 21st, 2021

check_circle

Verified Customer

star star star star_border star_border

Keesha Thompson Hazel Crest, IL

So far I have been seeing a slight improvements in the way my smile looks.

5 years ago

Reply from byte

We are glad to hear you are seeing improvements in your smile! We know the progress can be hard to see, especially in the beginning. We recommend taking weekly pictures to really see your progress. We are standing by for support if you ever have any questions.

Sep. 15th, 2021

check_circle

Verified Customer

star star star star_border star_border

Charles D Reliford Union City, CA

Have several different reps reaching out but hard to get a response.

5 years ago

Reply from byte

Thank you for your feedback, Charles. Due to a higher volume, our response time has been less than ideal. We apologize for any delays this has caused. Our team is working hard to help each and every customer as soon as possible. For immediate assistance, you can reach our team at 877-298-3669.

Sep. 16th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Cory Cregger Pasadena, MD

Wrong order - I’ve been waiting for 3-4 weeks for them to correct the issue and the communication has been terrible

5 years ago

Reply from byte

We appreciate the feedback, Cory. We're sorry to hear we haven't been able to connect sooner. Rest assured, our team is working hard to help each and every customer as soon as possible. If you are still needing assistance you can reach our team at 877-298-3669. We are standing by for support, and want to do what we can to get this resolved as soon as possible.

Sep. 16th, 2021

check_circle

Verified Customer

star star star star star_border

Eloy La Puente, CA

Good customer service and byte is working good

5 years ago

Reply from byte

Thanks for the great review, Eloy! We can't wait to see your results😊

Sep. 16th, 2021

check_circle

Verified Customer

star star star star star_border

Heather Ilacqua Fort Mill, SC

Great customer service. Took a long to get the trays

5 years ago

Reply from byte

Thank you for your feedback, Heather! We are standing by for support if you ever have any questions.

Sep. 16th, 2021

check_circle

Verified Customer

star star star star star_border

Laura Dull New Berlin, WI

My teeth are looking better after just 2 months

5 years ago

Reply from byte

Laura- We love to hear it! Thank you for your review!

Sep. 10th, 2021

check_circle

Verified Customer

star star star star star_border

Michelle connery Bealeton, VA

It takes a while for customer service to respond

5 years ago

Reply from byte

Hi Michelle- Due to a higher than normal volume we understand that our response time has been less than ideal. We appreciate your patience and apologize for any delays. Rest assured, we are staffing up and our team is working hard to help each and every customer. If you have any questions or concerns you can not only reach us via email but also via a phone call or message on Facebook :)

Sep. 10th, 2021