Name: byte
Rating: 4.5

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Verified Customer

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Joe Nadolski Milwaukee, WI

unsatisfactory customer service and expectations

5 years ago

Reply from byte

Hi Joe. We are sorry if your experience has been anything less than amazing. Please send us an email at support@byteme.com or give us a call at 877-298-3669 so we can chat more about this and see what we can do to address all your questions and concerns.

Aug. 9th, 2021

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Verified Customer

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Brandy Marsh Wagoner, OK

I have followed the schedule and I've had no change.

5 years ago

Reply from byte

Hi Brandy, thank you for your feedback. It may be difficult to see the movement of your teeth, especially on a day-to-day basis. The changes will be somewhat gradual in these early stages, as we're laying the groundwork for bigger changes to come. We always recommend taking regular progress pictures for yourself - that way you can see how you've progressed since the beginning. We are also always happy to check your progress just send us an email at support@byteme.com or give us a call at 877-298-3669.

Aug. 4th, 2021

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Verified Customer

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mary Deichmann Saint Charles, MO

Send me emails with questions then never respond.

5 years ago

Reply from byte

Hi Mary- thank you for sharing this feedback. For the quickest response, please reach out via phone call at 877-298-3669 during normal business hours MST Monday-Sunday and our team would be happy to assist! If none of our representatives are available, please select the callback option so the next available representative can give you a callback. Let's get those questions and concerns addressed ASAP.

Jul. 29th, 2021

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Verified Customer

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Crystal M Bunkelman Oshkosh, WI

MY ALIGNERS DONT FIT. Give me a refund

5 years ago

Reply from byte

Hi Crystal, we are so sorry to hear that this has been your experience! It is important to us that you are supported throughout your whole treatment and that any issues in regards to the fit of your aligners are addressed, so if this has not been the case with your Byte journey, we will want to look into this right away. If you have had trouble getting in touch with our team, please give us a call for the quickest assistance at 877-298-3669 during normal business hours MST Monday-Sunday and our team would be happy to assist! If none of our representatives are available, please select the callback option so the next available representative can give you a callback. You can also reach out to us via Facebook direct message. We want to make sure you are taken care of and are provided proper solutions.

Jun. 17th, 2021

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Verified Customer

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Kim Mancuso Waldorf, MD

Terrible customer service not knowledgeable about FSA

5 years ago

Reply from byte

We are sorry to hear that this has been your experience. We do have a dedicated insurance team ready to answer any FSA questions. If you would like more information you can call that team at 877-298-3669.

Apr. 6th, 2021

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Verified Customer

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Crane Georgann Banning, CA

Shoddily made, not cut to fit around teeth.

5 years ago

Reply from byte

Hi there, if you are having issues with your aligners, send us an email at support@byteme.com. We'd love to help!

Jul. 21st, 2021

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Tenee Roberson Round Rock, TX

My teeth are misaligned now. I still have an overbite

5 years ago

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Verified Customer

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Rebecca W.

They did not help me with insurance as promised, an

6 years ago

Reply from byte

Hi Rebecca! We would love to look into this for you. We know insurance can be a finicky one to handle. Luckily, we have a wonderful reimbursement team who's always happy to help and make sure we can assist with your claim. Send us an email, let's look into this further.

Oct. 20th, 2020

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Verified Customer

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Murtaza

Terrible experience with insurance reimbursement

6 years ago

Reply from byte

Hi Murtaza! We're sorry to hear this is the experience you've had- we'd love to look into this for you. Send us an email to support@byteme.com- let's get you taken care of!

Oct. 5th, 2020

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Verified Customer

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Angel

Doesn't work! Waste of time and money! Don't buy!

6 years ago

Reply from byte

Hello Angel, thank you for reaching out! Per patient privacy laws, we're unable to speak more on any specific treatment. We'd be happy to look into this further for you if you could share more. With our orthodontic team, we aim to provide you with a safe and effective treatment for results that work best for you.

Apr. 1st, 2020

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Dash07690

Currently on aligner #15 for 3 weeks waiting for additional, new aligners

4 years ago

Reply from byte

Thank you for the review! We are standing by for support if you ever have any questions😁

Dec. 14th, 2021

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sarah Albuquerque, NM

The aligners worked to straighten my teeth.

4 years ago

Reply from byte

We are so happy to hear this! Thank you for your review, Sarah.

Dec. 13th, 2021

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Michaela deysher Albuquerque, NM

Quick and effective way to straighten out your teeth

5 years ago

Reply from byte

Thank you for your rating!

Jul. 23rd, 2021

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Lacey Moore Norco, CA

It’s a very easy and convenient experience

5 years ago Edited September 14, 2021

Reply from byte

We love to hear it! :) Thanks for the awesome review!

Jul. 20th, 2021

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William Dean

Very good experience, good service. Very good results

5 years ago Edited September 14, 2021

Reply from byte

Hey William! Thanks for the great review, we are so happy to hear about your progress so far. We do our best to make sure every step is easy and effortless- our entire team is always here to make sure you're getting the best treatment. So do not hesitate to reach out to us at support@byteme.com with any questions or concerns you may have. We can't wait to see your final smile! Welcome to the Byte fam 😊

Jul. 8th, 2021

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Gerry Pittsburgh, PA

The experience is going great! Noticeable results in weeks!

5 years ago

Reply from byte

Gerry- We are thrilled to hear that you are already noticing a difference. We are here for you through it all, so any time you have a question, email support@byteme.com or give us a call at 877-298-3669 and our team would be happy to help. Thank you for choosing Byte!

Jul. 6th, 2021

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Andrew Lopez Elgin, IL

Good experience wish we would’ve had more rep contact

5 years ago

Reply from byte

Andrew- We are here for you through it all, so any time you have a question, email support@byteme.com or give us a call at 877-298-3669 and our team would be happy to help. Thank you for choosing Byte!

Jul. 7th, 2021

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Alexander Lim Canoga Park, CA

I like how the aligners fit pretty comfortably in my mouth.

5 years ago

Reply from byte

We are happy to hear that your treatment is on track. We are excited to see your final results! If you ever have any questions, please don't hesitate to reach out. Our team is always happy to help! :)

Jun. 11th, 2021

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stephanie lewis Roseville, CA

Packaging, product and customer service are great.

5 years ago

Reply from byte

Hi Stephanie, Thank you for taking the time to provide us with a review of your experience. We can't wait to see what those results do for you!

Jun. 11th, 2021

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Mercy Flores Seattle, WA

This company has great customer service.

5 years ago

Reply from byte

Thanks so much for the review. We're so happy to have you in the Byte family :)

May. 13th, 2021

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Damon Albers Clermont, FL

I am now on my third set after the first two sets did not achieve the desired results.

5 years ago

Reply from byte

Hi Damon. Thank you for writing in. We are glad our team was able to get you on track to reach your desired results. During treatment, it is totally normal to have to make adjustments to the original treatment plan as sometimes certain teeth can be more stubborn than others and need a little bit longer time to move into place. When this happens our team is always here to help get you back on track towards your dream smile. If you have any questions or concerns send us an email so we can help you out!

Apr. 9th, 2021

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Amanda Swysgood Kansas City, MO

I like the customer service and easy process.

5 years ago

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Elle Smith Happy Valley, OR

Great customer service and a good product.

5 years ago

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Adiba Alam New York, NY

What I like best about the company is the customer service.

6 years ago

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Jackee Martinez Eugene, OR

I love this product. My smile is amazing!

6 years ago Edited September 14, 2021

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Stacie Boyd Mesa, AZ

BYTE has been great abd results are great too!

6 years ago

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Dexter Riverside, CA

Pretty good especially for the price compared to others.

6 years ago

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ALarche Pearland, TX

Byte has excellent customer service! They respond quickly!

6 years ago

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Barbara Jefferson Greenville, SC

Byte customer service is very helpful and timely!

6 years ago

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C.C. , OH

Easy, Efficient, and Economical. Thank you!

6 years ago

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Arlyn Garcia Burlington, NC

Great customer service, fast response, easy to use.

6 years ago

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Web Pompano Beach, FL

Great customer service and easy process.

6 years ago

Reply from byte

Thanks for recommending our customer care!

Jan. 19th, 2020

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Rachelle Fratzkemm Arnolds Park, IA

Easy to use. My teeth are straighter and whiter.

6 years ago

Reply from byte

Thanks for the review Rachelle :)

Dec. 17th, 2019

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Elizabeth Wade Ventura, CA

Best and easiest customer service ever!!!!

4 years ago

Reply from byte

Thank you so much for leaving us this review!

Mar. 9th, 2022

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Josh Jackson Orlando, FL

Always responded to whatever I needed in a prompt manner.

4 years ago

Reply from byte

We are so happy to hear this, Josh! Thank you for your review.

Jan. 25th, 2022

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Brenda Barnhart Hamilton, OH

They have always been good with customer service.

4 years ago

Reply from byte

Got us smiling over here :)

Jan. 6th, 2022

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Mark Friesema Elkhorn, WI

Great product with great customer service!

4 years ago

Reply from byte

Here at Byte, we are all about ensuring that our customers are well taken care of throughout the entire process of reaching the smile of their dreams!

Jan. 6th, 2022

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Alina Pasha

Great simple service and very helpful customer service!

4 years ago

Reply from byte

Hi Alina, thank you for taking the time to provide us with a review of your experience. We can't wait to see what those results do for you!

Dec. 17th, 2021

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Rick Froid Park Ridge, IL

A wonderful product and a quick and painless process.

4 years ago

Reply from byte

We're happy to hear about your experience so far- we can't wait to see those results!

Dec. 13th, 2021

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Alan Pham Los Angeles, CA

Very good results. Good customer service

4 years ago

Reply from byte

We're happy to hear about your experience so far- we can't wait to see those results!

Nov. 8th, 2021

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Sean De La Cruz Woodland, CA

Good experience. Fast results. Easy to follow. Happy!

4 years ago

Reply from byte

We love to hear it! Thank you for your review!

Nov. 3rd, 2021

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Omar Alvarez West Valley City, UT

Steps have been easy to follow. Saw improvements early on.

5 years ago

Reply from byte

We are so happy to hear this! Thank you, Omar:)

Nov. 2nd, 2021

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Karen Cueva Peachtree Corners, GA

Byte has a great team of people ready to help you attain the smile you want!

5 years ago

Reply from byte

Karen, thank you for reviewing your experience. We can't wait to see what those results do for you!

Oct. 4th, 2021

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Brittany Walters Mechanicsville, VA

Very good customer service. Very pleased with my new smile

5 years ago

Reply from byte

Thank you so much for your review!

Sep. 28th, 2021

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Joseph Arcega Fairfield, CA

Great customer service and got my alignment back on track!

5 years ago

Reply from byte

Thanks so much for the awesome review! Happy to you in the Byte family :)

Sep. 24th, 2021

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Katie Spence Mobile, AL

It is very easy to use! Loving my results

5 years ago

Reply from byte

We are so happy to hear this! Thank you:)

Sep. 22nd, 2021

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Austintc8

Everything has been great! Very smooth experience.

5 years ago

Reply from byte

Thank you for sharing!

Sep. 22nd, 2021

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. Scituate, MA

It’s great! The step by step is super easy!

5 years ago

Reply from byte

We love to hear it! Thank you for your review!

Sep. 10th, 2021

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GIANNA SABIN Eatontown, NJ

Love Byte! super affordable and quickly efficient!

5 years ago

Reply from byte

Love to hear it! Thank you Gianna :)

Sep. 8th, 2021

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Kendall Lee Hollister, CA

Excellent customer service! Easy process

5 years ago

Reply from byte

Thank you for your review!

Aug. 18th, 2021