Name: byte
Rating: 4.5

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Verified Customer

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Stephanie Stewart Buena Park, CA

Easy process. Not super happy with results or retainer

4 years ago

Reply from byte

Hi there, we appreciate your feedback and want to do everything to ensure each customer progresses well and feels supported through each step. If there are any concerns regarding progression or quality of the aligners, our Professional Care Team is here to help. Customers can schedule a phone or video conference at any point during treatment through their customer portal. We recommend this if there are any lasting questions or concerns. It is important to us to get every customer to their new smile in a quick and safe way. Please reach out to us at support@byteme.com or give our team a call at (877) 298-3669 to further address any concerns you are experiencing. We look forward to connecting.

Mar. 17th, 2022

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Christina Sycamore, IL

I signed up because i thought it would be a shorter period than bracers per all the advertising.

4 years ago

Reply from byte

We want to make sure each customer is getting to their new smile in the safest and best way possible.Sometimes teeth are more stubborn than we expected and take longer to move. Each customer has the option to schedule a phone or video call through their customer portal with our Professional Care Team. We would also recommend giving our team a call at 877-298-3669 for immediate assistance.

Mar. 17th, 2022

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Samantha Brookfield, WI

Did not work from the beginning. The customer service makes it nearly impossible to get it corrected.

4 years ago

Reply from byte

It's important to make sure that we can address these concerns and do what we can to help as soon as possible. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Mar. 17th, 2022

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Jackie Chicago, IL

Still not at goal and have to keep getting new aligners which takes way too long

4 years ago

Reply from byte

Hello Jackie! Our goal is to make sure that our customers have an enjoyable experience through every part of the process. Sometimes teeth are more stubborn than we expected and take longer to move. Each customer has the option to schedule a phone or video call through their customer portal with our Professional Care Team. We would also recommend giving our team a call at 877-298-3669 for immediate assistance.

Mar. 28th, 2022

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Keith Martin

Did not work for me. It started out ok but the aligners did not fit my teeth correctly and therefore poor results.

4 years ago

Reply from byte

Hi Keith, we want to make sure each customer is getting to their new smile in the safest and best way possible. Sometimes teeth are more stubborn than we expected and take longer to move. Each customer has the option to schedule a phone or video call through their customer portal with our Professional Care Team. We would also recommend giving our team a call at 877-298-3669 for immediate assistance.

Mar. 18th, 2022

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Hunter Arlington, KS

They were very pursuing, but didn't hear much from them once my card cleared.

4 years ago

Reply from byte

Hi there. At Byte, we know how important communication is and we always strive to be open and transparent. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Mar. 18th, 2022

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Mark Dankowski Ridgefield, CT

Did not work and they sent cheap liners out second time around when did not work on first trials.

4 years ago

Reply from byte

Hi Mark, we appreciate your feedback and want to do everything to ensure each customer progresses well and feels supported through each step. If there are any concerns regarding progression or quality of the aligners, our Professional Care Team is here to help. Customers can schedule a phone or video conference at any point during treatment through their customer portal. We recommend this if there are any lasting questions or concerns. It is important to us to get every customer to their new smile in a quick and safe way. Please reach out to us at support@byteme.com or give our team a call at (877) 298-3669 to further address any concerns you are experiencing. We look forward to connecting.

Mar. 18th, 2022

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Kerry Churubusco, IN

The aligners didn't straighten her teeth. Then they never sent more aligners to fix it.

4 years ago

Reply from byte

Hi Kerry, we want to make sure each customer is getting to their new smile in the safest and best way possible. If any questions arise regarding the fit of aligners, that is where our Professional Care Team comes in. Sometimes teeth are more stubborn than we expected and take longer to move. Each customer has the option to schedule a phone or video call through their customer portal with our Professional Care Team. We would also recommend giving our team a call at 877-298-3669 for immediate assistance.

Mar. 18th, 2022

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Lauren Winters Baker, LA

I still have gaps in my teeth and had gaps form where they weren't before.

4 years ago

Reply from byte

Hi Lauren, we want to do everything to ensure each customer progresses well and feels supported through each step. It's important to make sure that we can address these concerns and do what we can to help as soon as possible. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Mar. 18th, 2022

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Molly Kargougou Houston, TX

I was not given all of the facts before starting and feel conned and out all of that money.

4 years ago

Reply from byte

Hello Molly, we would like to look into this and chat. Since we are limited in how much we can share over public platforms- please send us a DM over Facebook or Instagram.

Mar. 11th, 2022

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Justice Northport, AL

Lack of communication and I still haven't received my bottom retainers

4 years ago

Reply from byte

Hi Justice, we would like to look into this and provide the best next solution. Please send us a DM over Facebook or Instagram!

Mar. 11th, 2022

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Amanda Hawkes Buena Vista, VA

Very inconsistent follow up. Treatment was mostly effective and easy to use.

4 years ago

Reply from byte

Hi there. We are always looking for ways to improve the customer experience so we appreciate you taking the time to leave this feedback. We want every customer to feel supported throughout the whole Byte journey. If at any time you are unable to connect with our team, please give us a call at 877-298-3669 or send us a direct message through Facebook and our team would be happy to assist.

Mar. 15th, 2022

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Heidi Suzuki Ponte Vedra Beach, FL

It is not working after almost 1 year. I give 2 stars only because you guys are trying to help. I

4 years ago

Reply from byte

Hi there, we want to do everything to ensure each customer progresses well and feels supported through each step. Sometimes teeth are more stubborn than we expected and take longer to move. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Mar. 15th, 2022

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Grace Williams Dallas, TX

My teeth are straight but I didn't feel like there was much communication on what to do next

4 years ago

Reply from byte

Hi Grace, we want to make sure each customer is getting to their new smile in the safest and best way possible. If any questions arise regarding the fit of aligners, that is where our Professional Care Team comes in. Sometimes teeth are more stubborn than we expected and take longer to move. Each customer has the option to schedule a phone or video call through their customer portal with our Professional Care Team. We would also recommend giving our team a call at 877-298-3669 for immediate assistance.

Mar. 14th, 2022

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Alex Newland Dallas, TX

My smile did not straighten and returned back to the way they originally were after 6 months, even with the retainer.

4 years ago

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Leo Sancineto Palm Springs, CA

My main concern has NEVER EVER been addressed. Seems they do what they think, instead of ASKING me what I want.

4 years ago

Reply from byte

Hi there, we appreciate your feedback and want to do everything to ensure each customer progresses well and feels supported through each step. If there are any concerns regarding the progression or quality of the aligners, our Professional Care Team is here to help. We want to make sure that we can address these concerns and do what we can to help as soon as possible. Please give our team a call at (877) 298-3669 so that we can look into this further, we're standing by for support.

Mar. 14th, 2022

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Ronni Zona Chesapeake, VA

My dental team told me to stop wearing my retainers and go to a real orthodontist. My front teeth were wiggly!

4 years ago

Reply from byte

We want to make sure that we can address these concerns and do what we can to help as soon as possible. Please give our team a call at (877) 298-3669 so that we can look into this further, we're standing by for support.

Mar. 10th, 2022

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Ryan Winch Fresno, CA

Slow response to customer service. Misleading expectations for the price. Caused problems with my teeth and gums

4 years ago

Reply from byte

Hi there Ryan. Thank you for taking the time to leave us your feedback. We are constantly looking for ways to improve our customer experience. We want to address your concerns as soon as possible please give our team a call at 877-298-3669 for immediate assistance.

Mar. 11th, 2022

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Regina Mask Indianapolis, IN

I've had a hard time getting assistance and help with my procedure

4 years ago

Reply from byte

Hi there. We are always looking for ways to improve the customer experience so we appreciate you taking the time to leave this feedback. We want every customer to feel supported throughout the whole Byte journey. If at any time you are unable to connect with our team, please give us a call at 877-298-3669 or send us a direct message through Facebook and our team would be happy to assist.

Mar. 7th, 2022

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Aleasha Whittington Myrtle Creek, OR

I ordered a replacement retainer and it didn't fit so I quit using them at like week 9 or 10

4 years ago

Reply from byte

If concerns ever arise regarding the fit of aligners, this is where our Professional Care Team comes in. They are our licensed team dedicated to making sure we get each customer to their new smile. Please reach out at https://patient.byte. com/support or 877-298-3669

Mar. 10th, 2022

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Bethany VandeVoorde Glenwood, IA

They haven't sent me my 2nd 1/2 of my retainers just keep making me go back and re do steps

4 years ago

Reply from byte

Hi there Bethany, we want to make sure each customer is getting to their new smile in the safest and best way possible. If any questions arise regarding the fit of aligners, that is where our Professional Care Team comes in. They are able to advise as well as make any necessary adjustments to treatment plans. Each customer has the option to schedule a phone or video call through their customer portal with our Professional Care Team. We would also recommend giving our team a call at 877-298-3669 for immediate assistance.

Mar. 11th, 2022

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Lucy Johns Temecula, CA

Because my treatment was supposed to be 3 months and it's been 10 months with no significant change.

4 years ago

Reply from byte

Our team is here to look into any questions or concerns that arise during treatment. The best way to connect with our Customer Care Team is by heading to our support form here: https://patient.byte. com/support or by giving us a call during normal business hours Monday-Sunday at 877-298-3669

Mar. 10th, 2022

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Gabrielle Newell Lincoln, CA

No one returns your calls. I have been trying to connect with byte because they sent me the wrong size braces

4 years ago

Reply from byte

We want every customer to feel supported throughout the whole Byte journey. If at any time you are unable to connect with our team, please give us a call at 877-298-3669 or send us a direct message through Facebook and our team would be happy to assist.

Mar. 11th, 2022

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Maria Bonelli Bryn Mawr, PA

My teeth are not straight. I used these as indicated and longer.

4 years ago

Reply from byte

Hi there, Maria. We want to make sure each customer is getting to their new smile in the safest and best way possible. Sometimes teeth are more stubborn than we anticipated and take longer to move. Each customer has the option to schedule a phone or video call through their customer portal with our Professional Care Team. We would also recommend giving our team a call at 877-298-3669 for immediate assistance. We want to make sure you are getting the help you need!

Mar. 11th, 2022

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Ashley Contreras Apple Springs, TX

I have completed my initial treatment plan and my refinement aligner treatment but my teeth are still crooked.

4 years ago

Reply from byte

We want to make sure each customer is getting to their new smile in the safest and best way possible. If any questions arise regarding the fit of aligners, that is where our Professional Care Team comes in. They are able to advise as well as make any necessary adjustments to treatment plans. Each customer has the option to schedule a phone or video call through their customer portal with our Professional Care Team. We would also recommend giving our team a call at 877-298-3669 for immediate assistance.

Mar. 9th, 2022

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Anthony Pagano Santa Monica, CA

Haven't heard from them in months after my 2nd set of aligners. 1st set didn't work

4 years ago

Reply from byte

Hi there, we appreciate your feedback and want to do everything to ensure each customer progresses well and feels supported through each step. If there are any concerns regarding progression or quality of the aligners, our Professional Care Team is here to help. Customers can schedule a phone or video conference at any point during treatment through their customer portal. It is important to us to get every customer to their new smile in a quick and safe way. Please reach out to us at support@byteme.com or give our team a call at (877) 298-3669 so that we can further address any concerns you are experiencing. We look forward to connecting.

Mar. 4th, 2022

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Emily Sartain Whitwell, TN

I had a bad customer service experience that delayed my treatment considerably.

4 years ago

Reply from byte

Hi there. We are always looking for ways to improve the customer experience so we appreciate you taking the time to leave this feedback. We want every customer to feel supported throughout the whole Byte journey. If at any time you are unable to connect with our team, please give us a call at 877-298-3669 or send us a direct message through Facebook and our team would be happy to assist.

Mar. 11th, 2022

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Greg Holmes Scappoose, OR

Been a year teeth aren't straight and they lack customer support . Can't ever get ahold of anyone

4 years ago

Reply from byte

Hi there. We are always looking for ways to improve the customer experience so we appreciate you taking the time to leave this feedback. We want every customer to feel supported throughout the whole Byte journey. If at any time you are unable to connect with our team, please give us a call at 877-298-3669 or send us a direct message through Facebook and our team would be happy to assist.

Mar. 4th, 2022

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Stephanie C Columbus, OH

Because they don't make it easy to complete your 18+ weeks of aligners.

4 years ago

Reply from byte

Hi there, thank you for your review. Our goal is to make sure that our customers have an enjoyable experience through every part of the process. We want to make sure that we can address these concerns and do what we can to help as soon as possible. Please give our team a call at (877) 298-3669 so that we can look into this further, we're standing by for support.

Mar. 4th, 2022

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Angela Rebennack Long Beach, CA

It's not working, customer service is slow. There's a typo on this form. Shows how competent the company is.

4 years ago

Reply from byte

Hi there. We are always looking for ways to improve the customer experience so we appreciate you taking the time to leave this feedback. We want every customer to feel supported throughout the whole Byte journey. If at any time you are unable to connect with our team, please give us a call at 877-298-3669 or send us a direct message through Facebook and our team would be happy to assist.

Mar. 11th, 2022

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Athene Leung Brooklyn, NY

Impossible to reach. Disregarded what I wanted done to my teeth. Looks nothing like what I asked for. Unhappy

4 years ago

Reply from byte

Hi there, we appreciate your feedback and want to do everything to ensure each customer progresses well and feels supported through each step. If there are any concerns regarding progression or quality of the aligners, our Professional Care Team is here to help. Customers can schedule a phone or video conference at any point during treatment through their customer portal. We recommend this if there are any lasting questions or concerns. It is important to us to get every customer to their new smile in a quick and safe way. Please reach out to us at support@byteme.com or give our team a call at (877) 298-3669so that we can further address any concerns you are experiencing. We look forward to connecting.

Mar. 10th, 2022

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Sandra Dutcher Newcastle, CA

My teeth alignment at the end of the process were not changed as much as I thought they would be.

4 years ago

Reply from byte

Hi there, we appreciate your feedback and want to do everything to ensure each customer progresses well and feels supported through each step. If there are any concerns regarding progression or quality of the aligners, our Professional Care Team is here to help. Customers can schedule a phone or video conference at any point during treatment through their customer portal. We recommend this if there are any lasting questions or concerns. It is important to us to get every customer to their new smile in a quick and safe way. Please reach out to us at support@byteme.com, through Facebook messenger or through phone at 877-298-3669, so that we can further address any concerns you are experiencing. We look forward to connecting.

Mar. 4th, 2022

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Felice Menchel Long Beach, NY

I left a message over a week ago and never received a callback

4 years ago

Reply from byte

Hi there. At Byte, we know how important communication is and we always strive to be open and transparent. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Mar. 7th, 2022

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Felipa Rodriguez Spring, TX

My teeth are straighter, but not completely.

4 years ago

Reply from byte

Yay! We are here to get every customer to their new smile - don't hesitate to reach out with any questions!

Jan. 13th, 2022

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Caitlin Sproull Troy, NH

Great results, just doesn't fix overbite

4 years ago

Reply from byte

Hi Caitlin, thank you for your review! Byte is best for mild to moderate cases, and while clear aligner therapy may improve an overbite, it is not meant to fix it. Feel free to reach out to our team with any questions!

Nov. 3rd, 2021

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Gary Light Corpus Christi, TX

Way too many sharp edges and still waiting to see some results

4 years ago

Reply from byte

Hey Gary, if you are concerned about your aligners or if they are causing you too much discomfort, we want to help. Send us an email to support@byteme.com or give us a call at 877-298-3669 and a Byte team member will take care of you right away.

Oct. 30th, 2021

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Barrie La Porte, IN

If you lose or damage a step, you have to jump through so many hoops to try and get a resolution.

4 years ago

Reply from byte

Hi Barrie. Our goal at Byte is to make sure all our customers have an easy and stress-free journey. We are sorry to hear if you have not felt this and we want to see what we can do! Please give us a call at 877-298-3669 or send us an email and a Byte team member can take care of you!

Oct. 30th, 2021

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Olga Celiku Weymouth, MA

Sales department says everything in their power to get you in, once you bought the products they refuse to help

4 years ago

Reply from byte

Hi Olga. Our goal at Byte is to give everyone the smile of their dreams and make sure they feel comfortable, supported, and taken care of from start to finish. If you have a question or concern our customer care team is here to help. Please send us an email at support@byteme.com, give us a call at 877-298-3669, or you can even shoot us a message on Facebook. Our team is standing by to support you.

Oct. 26th, 2021

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Karla Rosario Allentown, PA

Teeth are not shifting the way it was proposed on the 3D video. Regret not doing my research beforehand.

4 years ago

Reply from byte

Let's get you taken care of. Give us a call at 877-298-3669 or send us an email at support@byteme.com and our team would be happy to help!

Nov. 2nd, 2021

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Marc J. Spence Dobias Redlands, CA

Customer service is terrible, takes weeks to get issues acknowledged

4 years ago

Reply from byte

Hi Marc. During your Byte journey, we want to make sure you feel supported and taken care of every step of the way. We apologize if this has not been the case, but we want to help. Our customer care team is currently staffing up and working hard to make sure every customer gets taken care of as soon as possible. Please do not hesitate to give us a call, send us an email, or even message us on Facebook with any questions or concerns you have!

Oct. 30th, 2021

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Donna Riveron Ottsville, PA

easy to work with, easy to use, effective

4 years ago

Reply from byte

We love to hear it! Thank you for your review!

Nov. 3rd, 2021

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Julie Kim

Getting a good result. Inconvenient to wear it all day.

4 years ago

Reply from byte

Thank you for your review, Julie! If you have any questions or concerns, we are here for you. Feel free to reach out anytime to support@byteme.com or 877-298-3669

Nov. 3rd, 2021

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Dean Baker Apex, NC

Good experience good service good communication

4 years ago

Reply from byte

You got us smiling from ear to ear, thank you so much for you feedback! Plenty of goodness to share :)

Nov. 3rd, 2021

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Teresa de benavides Hayden, ID

I love byte. Easy to use. Convenient. Effective

4 years ago

Reply from byte

And we love YOU! We are proud to offer a more convenient way to straighten your teeth. Thank you for your review!

Nov. 3rd, 2021

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Audrey Osterbind Seattle, WA

Really disappointed in my results, 3 stars just because they do respond.

4 years ago

Reply from byte

Hi there. If you are not loving your results, we want to look into this and see what we can do for you. At Byte, we want everyone to be loving their smile transformation so send us an email at support@byteme.com and let's get you your dream smile!

Oct. 30th, 2021

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Julia Baltimore, MD

Some aligners are not comfortable, didn't receive retainer yet.

4 years ago

Reply from byte

Hi there. During treatment, it is completely normal to feel some discomfort at your teeth are shifting and adjusting into place. However, if you ever feel like you are experiencing any pain because of the aligners we will want to have our professional care team look into it. Simply send us an email to support@byteme.com and we'll make sure you are taken care of.

Oct. 30th, 2021

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Regina M Smith Plumville, PA

Great set up, easy to use, making a difference

4 years ago

Reply from byte

Regina! We love to hear you are seeing noticeable results with your treatment plan! We cannot wait to see your complete smile transformation. Thank you so much for the awesome review :)

Oct. 26th, 2021

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Allana Shaw

Excellent customer service but very experience

4 years ago

Reply from byte

Hi there. Thanks for reaching out. Our customer care team does just that, they care! From start to finish we want to make this journey as simple and easy to follow as possible. If you have any questions or concerns we are here to help! Simply give us a call or send us an email and we'll make sure you are taken care of.

Oct. 26th, 2021

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Connie reed Batesville, MS

0

4 years ago

Reply from byte

Hey Connie! If you have any questions, concerns, or just want someone to hype up your new Byte smile, give us a call at 877-298-3669. Our team has got you covered :)

Oct. 25th, 2021

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Amber lyle Waverly, TN

Best customer service ever! A little pricey

4 years ago

Reply from byte

Hi Amber! Throughout your entire treatment, our customer care team is here to provide you with support and answer all your questions. We want this journey to be as easy and effortless as possible. If there are any questions we can help you with, please do not hesitate to reach out!

Oct. 26th, 2021