Name: Select Home Warranty
Rating: 3.7

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Somertime Hartselle, AL

I would leave 0 stars if I could. I added septic coverage into my plan and eventually had to replace the septic pump because it went out. Come to find out, 1) if you want to speak to anyone that speaks good English, it won’t happen, and 2) they “cap out” at 400 dollars. Which doesn’t even cover the cost of the pump, much less the labor or electrician to install it. My total was 1685, and they are supposedly “reimbursing me” the 400 within 30 days. If you want a good warranty company, look into something else. Biggest scam I’ve ever seen

7 years ago

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kathy Morganville, NJ

Terrible service. It took too long (2 weeks) to have an approval to fix the washer. After we received approval, we had to wait a the third week for a repair man to come and replace the washer machine part. Unfortunately, the washer STILL DID NOT WORK. According to the warranty when I purchased it, if the machine can't be fixed, they would replace it. Select Home Warranty was not able to fix it and would not give me any money to purchase a new machine. On top of that, Select Home Warranty also charged me for the washer part and the repair service.

7 years ago

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SHERYL SCHROEFEL Casper, WY

I have been waiting for over a month for an electrician and am waiting for a plumber. The plumbers that were contacted don't want anything to do with select home warranty because it took too long to get paid or weren't paid in full.

7 years ago

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Tim Queen Creek, AZ

I live in Arizona. had my A/C unit go out on a newer home, just 3 years old. Temps average 105-110 degrees this time of year. Customer service was terrible taking multiple phone calls to get a tech scheduled and then after that more long phone calls that customer service reps could care less about my problem. Final after a week battling with them they denied my claim stating they don't cover valves. Now 9 days later I'm in the same position, no AC. I would not recommend this company at all, save your money.

7 years ago

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Brian Goldstein Hollywood, FL

We were promised minor roof repairs - paid the 75 dollars to have someone look at the roof, then sent a letter from SHW that repair is not covered. We have a very minor leak that does not require partial or complete roof replacement. It only requires tiles to be taken off to get to the leak, fix the leak, and put those tiles back on. The area of concern is less than 4 feet in diameter. The information is from the contractor sent to our house. This is very disappointing.

7 years ago

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Barbara Gregory Lexington, NC

Our fridge has been out of commission 5 weeks. The only way to contact them is by calling and the people who answer the phone cannot address any issues. It is July. My disabled husband is on insulin which has to be refrigerated. They now say to get our own contractor but the question is - if they can't help in 5 weeks- how long would it take to get reimbursed. This is the absolute worst experience I have ever had with a business

7 years ago

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Frustrated currently customer Portland, OR

It seems SHW choose/contract the worst flaking technicians. I’ve been without a washer and dryer for over five weeks now, due to the technicians; First they set me up with a contractor who was really-really hard to reach and/or wouldn’t return my calls; Second time setup a day for service on a Friday (taking part of day off from work) waited & waited until 4pm . Then call to see what was going on just to find out they have me scheduled for service the following Monday (Talk about wasting me whole day & time and money “time off work “)

7 years ago

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Lisa Kihei, HI

After several attempts of making contact with the technician assigned by Select, I was still unable to get my garage door repaired. The technician was dissatisfied by past untimely reimbursements by Select and therefore did not want to do the repair. As a result I felt stuck in the middle and still am waiting to have my garage door fixed.

7 years ago

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LaMaya Baker

I have not had a good experience with this company. I have to follow up on the couple of claims I have submitted and their turnaround time to assign a technician is 48 hours. So far my claims have not been approved and I have been waiting for one claim to be assigned a technician for over a week now. I would not use this company again. I’m a realtor and work with other warranty service companies and find this one to be pretty useless.

7 years ago

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Kookie Birmingham, AL

I called yesterday to cancel the warranty. A Rep told me that I will need to pay $75 to cancel the current policy since it is out of 30 days waiting period. he said, "You can only get full refund within first 30 days waiting period." When I asked for service at first, the select home warranty did not authorize service since it is within first 30 days waiting period. You can not keep changing policy so you won't cover customer's issue. I wish I read your review before I signed up. STOP stealing money from innocence people. Most American pay too much to deal with this kind of poor services.

7 years ago

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Gregory Jackson Chandler, AZ

I had a plumbing problem that I could have solved myself but I went to them instead. Because it was a Friday, I had to wait over the weekend before they decided what to do about it. It is possible that they will pay only for part on the repair but not the total cost. Maybe I should have done it myself and saved three days of inconvenience.

7 years ago

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msparks Kansas City, MO

Terrible Terrible Company, bought policy 1 month ago. Sent in service request for refrigerator issue and was denied in 5 minutes. Called company to complain horrible customer service, I could not understand any of the service reps as English not first language. Horrible experience. Told them to cancel my policy and want to charge me $75.00. Run from this company. Company does not honor what their sales reps market during initial sales phone call. Calling BBB on this horrible company.

7 years ago

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Erna Springtown, TX

Well its been nearly a month and still NO HOT WATER. This company is a joke. On the phone, computer doing all of the things they ask for. Send pics they acknowledge the receipt of the pictures and one waits for them to decide you need the fix. Then days later another message. Send pictures so we can decide if you need the fix. I want someone with some authority to call me!!!!!! Better hurry as I will be contacting the BBB.

7 years ago

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Brian Orlando, FL

Do not get this type of warranty. They will only cover a partial payment of what ever unit it breaks. My current issue: my AC, the compressor went bad, I sent them all three years of maintenance that I do did to my unit including pictures and they are only covered 150 dollars. I was with AC in Florida over 5 days, numerous calls and nothing. The sellers will try to convince you of all the items they cover but don't get tricked by them, it's partial cover only and labor is on you.

7 years ago

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Steve Huffman, TX

Submitted claim for pool filter on July 27th. Select Home Warranty technician came out 5 days later on 08/01. Technician submitted the diagnosis to SHW on 08/06. After 27 phone calls to customer service, I decided to have the filter changed myself at a cost of $1,235.00 at the suggestion of several "customer service" agents and 3 supervisors. After 4 weeks of nothing but aggravation, they offered me $100.00 and said have a nice day. I cancelled the contract on the spot. Nothing but a scam company

7 years ago Edited September 14, 2021

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Pam- Illinois Cary, IL

Made my first claim 6/21 with still no solution and no callbacks from SHW. Call after call and messages left with no responses. Therefore, I have a warranty that is useless because SHW is NOT providing their end of the contract. I paid the $2,000 and they took my money and ran. I can’t even get ahold of someone to cancel this. What a nightmare. I have reported you to the New Jersey BBB for investigation.

7 years ago

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Steve Merrillville, IN

I do not recommend them. We had them for about 6 months and then had trouble with our central AC. Every step of the way after having a repairman diagnose the problem, it was a couple 48 hour windows for them to make some decisions, then they wanted further info followed by more 24 hour decision processes. 2 weeks later and they said they approved the repair, they will cover a maximum of $150 for a fix that's going to run $1,200+ What a joke.

7 years ago

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Alex Dallas, TX

It is not in my habit to tell bad thing of a business, but this company seems to be the worst on the market. First their exclusions are outrageous. We had few repair to do just after buying the house even after a good inspection. We took the pool coverage and all the "electronic" and the "tub" works are not covered (let me know what is covered ?). Today it was a visit to check my A/C which was not working properly. Just having a look at the unit (saying that it works - which I knew. The contractor asked me $130 and advised to clean the unit (always good advice).

7 years ago

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NL A Glendale, AZ

TOTAL WASTE OF $$$!!! I contacted them re: my A/C unit. They send someone out, we pay the $75 only to have Select email us and tell us they don't cover it within the 1st 30 days!!! Why they didn't inform me of that in the 1st place instead of wasting our $ is beyond me! Horrible business practice and a TOTAL waste of $! Even the things the do cover are the things that rarely go wrong with your appliances, etc.

7 years ago

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Lowell Bernheimer Jacksonville, FL

Select Home Warranty is a rip off company. I paid for a year of coverage on what they call the platinum care plan. My clothes dryer went out and they will pay for the part but not for the part to be installed. They will not send me a check for what they will pay to put toward a new dryer until I buy a new dryer. I need that money to cover the cost as I am on fixed income. My advice is do not chose this company as they are crooks.

7 years ago

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Dr. Rick Ogden, UT

We had a garbage disposal go bad. They said because it was old, the contract allowed them not to fix it and give us $75 instead. We now have to figure out how to get it fixed, and anything that goes bad is old so what will they end up fixing? I was told by the salesman Bruce when questioned on this that it would not happen. They give you a thirty day refund policy, but at the same time you have to wait thirty days to use. We will see what happens on the next repair.

7 years ago

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Ashraf Salt Lake City, UT

Those guys here to steal your money I have VIP membership with select home Warranty and I canceled my account after 7 months because they have the worst customer experience and service you will be struggling to reach them with promises to fix your damage you have asap but just empty wards I have been waited for to fix issue in my haous like 3 month after opening claim and again I have VIP membership so I canceled my account with the date off the review .

7 years ago

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Greg C Elgin, SC

This "company" is the very definition of a scam. Please do not give them your hard-earned money, they are little more than thieves. I have had about 3 claims and most of the time a contractor will show up, take your "service call" fee and then vanish. SelectHome doesn't want to hear about it, because you agree to this fee when you sign up. Please, do your homework and fin a reputable company. SelectHome IS NOT ONE!

7 years ago

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Erich Zielenski Raleigh, NC

Be very wary of dealing with this company. Take note that most of the good reviews have to do with customer service while purchasing the contract. Be sure to look at the exclusions in section 9 prior to purchasing. This section is worded in a way that basically gives the company the ability to decline claims for almost any situation. It's super shady.

7 years ago

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steven b Fort Lauderdale, FL

ABSOLUTELY A NIGHTMARE TO DEAQL WITH !!! Put a claim in 20 days ago for broken refridgerator. Technician came out 3 days later and after 20 days and calling twice a day to their OUTSOURCED CALL CENTER the still don't have a report from the technician and will take 24 toi 48 hours to review once they receive it. BEWARE !!!! This is my second claim with basically the same BS

7 years ago

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Marcia Carter Fresno, CA

SCAMMERS!!! BUYERS BEWARE!!! I purchased a home warranty to cover all my major appliances only to find out they don't cover anything. They collect your money and when you put in a claim they don't fix anything. I have had an issue with my plumbing in the bathroom- only to find out I didn't have coverage had to purchase additional plumbing and fixture for $ 49.99 ONLY TO FIND OUT I HAD TO PAY AN ADDITIONAL $ 600.00 OUT OF POCKET. WOW!!! I had to search to a plumber on my own... RUN DO NOT GIVE YOUR MONEY TO THEM !! THEY ARE HORRIBLE!!! SCAMMERS!!!!

7 years ago

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Donyale Kendrix Little Rock, AR

Home Warranties are the worst investment a person can make. This company doesn't cover much and its hard to get reputable contractors to take care of a job. I later found out the reason was because Select warranty was not paying the contractors like they are supposed to so the customer gets the short end of the stick. I will not be renewing my service. Meanwhile I am sitting in a hot house with my family after they said they were going to cover my unit. They are crooks!If I could give less than 1 star I would.

7 years ago

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Truth_Seeker Clearfield, UT

This "home" warranty company is closer to a scam than an actual home warranty. You pay them a bunch of money. Something that is covered breaks, and then you get to see them not cover any of the cost to replace. STAY AWAY this is a SCAM and they should be shut-down. I have been with them 10-months and my water heater broke and they wouldn't cover the costs of replacement. I just canceled the last 2-months and will NEVER go back to them. They are a joke and scammers STAY AWAY. You are better off not having a home warranty than going through Select.

7 years ago

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Ritchie Drummond Pleasant Grove, AL

Select Home Warranty refused to pay to replace a part the stopped working properly in my AC system and fabricated a bogus story blaming me for the part that went bad by accusing me of not taking care of my AC system. I have the receipt from when I paid to have the system serviced a few months ago. Select Home Warranty should be held accountable for the scam they are running on me to avoid paying for the replacement part that would fix my AC.

7 years ago

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Fred McDonough, GA

My lawn sprinkler failed, so I called SHW, They assigned a technician that never called even though I left several messages, before his mailbox became full. Finally got him and he told me that he was a plumber, not a sprinkler repairman. Called the company again, they assigned a true sprinkler company, This company contacted me and told me that they did not do work for SHW. I called the company to cancel the policy, they want to deduct a portion of the premium, I refused to be shortchanged and cancel through the credit card co. GOOD RIDDANCE

7 years ago

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Shelia Williams Moulton, AL

Called on a Friday, by the following Tuesday had to call the selected repair technician myself, never heard from them. Afterwards you denied my claim , stating no covered. The coil had a leak whicy lead to Freon leaking. In the not covered section of policy, there is no reference to the coil not being covered. Terminated policy. Will not recommend to anyone.

7 years ago

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karen Chandler, AZ

I have called them out on two occasion. The last one was a dishwasher repair. I paid the $75 call out fee to find out this is not covered as a repair but was told that the part would be but not cost of labor. I chose to order part and have shipped to me and repaired myself. I have emailed and tried well over 5 times to talk to someone with finally getting through for them to tell me now that the part is not covered. Don't buy their warranty... it is awful.

7 years ago

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Wayne E Orlando, FL

The most difficult company to get a straight answer from. They DO NOT live up their agreement. You cant get timely support from the rep or the "manager" when you ask to elevate. When you ask to cancel they promise to extort your refund by deducting any efforts completed to date and a $75 penalty fee. Very sad, so give your money to a panhandler...at least you know where your money went.

7 years ago

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CJ Eagle, ID

Horrible company. Days and weeks to get someone to come out, only to be told it’s not covered when it states in our paperwork it is covered. One contractor they gave us refused to come out because select home hasn’t paid him on previous jobs. By far the worst warranty company ever. So mad I paid for a year to be “covered”. Complete waste of money.

7 years ago

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So disappointed

Fraudalent practices. They have still not "found" a plumber to come and repair the only toilet in my house and it has been 22 days!! They kept sending emails stating that they are still looking (I live in a city!). They keep saying that it has been "escalated" to a manager. And when I looked up to see how I could cancel - it states that I will be charged about 129 per month for the 3 months that I have been with them AND that they will continue to charge that amount for the next 3 months because you have to give them 3 months notice. Complete rip off. Going back to AHS

7 years ago

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RODRIGO Peoria, AZ

They are a scam. take your money and won’t fix any thing .. DO NOT DO business with them. stay away and look in to reviews and BBB for complaint from a lot of customers against Select home warranty I have been cheated by select home warranty. STAY FAR AWAY FROM THIS COMPANY THEY ARE BIG SCAM ... I SUBMIT A CLAIM IN MY FRIDGE AND THEY CAME BACK AND SAID THEY WOULD ONLY COVER UP TO $150... AND I STAR TO ASK MORE QUESTION NAD I ASK THEM ABOUT A/C UNIT AND THEY SAID THEY WILL COVER ONLY UP TO $2000 STAY FAR AWAY FROM THIS COMPANY

7 years ago

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Kristen Granbury, TX

We have been with select home warranty for over a year. I would not recommend this company to anyone. They do everything they can to avoid paying a claim. We have had better service with American home shield and old republic. We will be canceling our service and returning to a reputable company. Don’t try to save money by using Select home warranty - they are a bad company

7 years ago

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Jared Wied Missouri City, TX

Salesman was professional and worked hard enough to earn my business by doing the most he could cost wise for the plan and extra coverages I wanted.

7 years ago

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SW Chandler, AZ

Customer service was good. Allen was professional. Jay was helpful and professional. It was not a long hold time for assistance, when I called in for service.

7 years ago

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Luis Gregory Chicago, IL

They were very friendly and professional. They were excellent in doing all they could to meet my needs at a very reasonable prices.

7 years ago

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LeAnn Castillo Longview, TX

Horrible company to work with! Most of our claims were "fixed" but we ended up paying the service fee and then paying out of pocket to get the problem fixed. We would make a claim but took forever to hear back from the warranty company before having to call to find out who would do the work. The contractor's they hire take forever to schedule a service time. We have had to call them to see when they could come out. Completely unhappy with this company. Have no clue how they can be in a top rated warranty company.

7 years ago

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Randy Shue Cleveland, OH

Worst company I ever dealt with. Paid for a warranty, tried to use it, claim got denied, tried to cancel my policy and they charged me $128 of my $450 payment for nothing. I had no heat for 5 days waiting on the whole process from getting the service tech to getting denied. I changed the part myself in 30mins for only $114. Save your money they will try all they can do to get out of paying for anything or just get you to pay for the work and then deny reimbursement. STAY AWAY FROM SELECT HOME WARRANTY.

7 years ago

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Tara Kerrville, TX

Have had policy since September 2018. Contacted them December 30th for repair technician to be assigned to dryer problem. Today is March 28th, and still no dryer. Last week our a/c unit started to freeze up. Technician came out and quoted $1000 for repair. SHW offered us $150 toward repairs. Stay far away from this company. We had another home warranty for years and never should have left to save the $10 a month.

7 years ago

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Tammie Chandler, AZ

This company is terrible in every way! Terrible customer service. You had better read all 17 pages of the policy so you understand there is a 30 day wait for coverage AND an additional 30 days for replacement of an item (like refrigerator control board) oh and a fee to cancel once you figure all of that out! As an agent of 15 years, I have never experienced such awful treatment. (I didn't recommend them - my buyer chose them and it was worth it to him to lose money by cancelling). Stay away!

7 years ago

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Maria D Garza Corpus Christi, TX

This is the worst warranty company I have ever had. Poor customer service, long waiting to get a representative. Very few providers in my area and send me someone 52 miles away that could not come for 2 weeks to repair a washer. Rude agents and they say they will try and get you someone sooner and it is not true. You call back and they tell you the same thing. They say they will send you a email or call to let you know and they don't send anything. I do not recommend this company.

7 years ago

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Roberle Pratt Valrico, FL

I just got Select Hone Warranty’ and had a problem with my A/C. Called to have a serviceman come out & they could NOT get my name right. Then they tell me my A/C is NOT covered for leaks! I as livid. How is that possible? They wrote up the report that my refrigerator was not covered. IMADE A HUGH MISTAKE!!!!! If they had more people that could speak English, read, and write they might be a tad better. DO NOT USE THEM. I only gave them a star because that was the lowest.

7 years ago

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B More LLC

Select Home Warranty was rapid in resolving my issue with a garbage disposal. Customer service was friendly. Easy process. Worth the investment.

7 years ago

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Jimmie jahn Hallettsville, TX

Richard Z was probably the best and most helpful person I have dealt with plus he was very courteous. I enjoyed my conversation with him fully.

7 years ago

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Jeremy Katy, TX

The associate who we spoke with was extremely knowledgeable and helpful to ensure our issue was handled as quickly and efficiently as possible.

7 years ago

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Shelly Newark, DE

This is the worst Warranty Company ever. BUYER BEWARE!!! DO NOT PURCHASE THEIR WARRANTY. SELECT WARRANTY WILL NOT COVER ANYTHING, THEY WILL NOT EVEN INFORM YOU THAT YOUR CLAIM WAS DENIED UNTIL YOU CONTACT THEM AGAIN. YOU CAN NEVER ACCESS THEIR WEBSITE. I ACTUALLY HAD A BETTER WARRANTY COMPANY BEFORE AND THEIR EMPLOYEES ARE VERY RUDE, ESPECIALLY A SO CALLED SUPERVISOR NAMED RON S. I am currently in the process of filing an executive COMPLAINT. Their employees inform you of one thing and 4 other people tell you different and they claim they have no record. BUYER BEWARE!!!!!

7 years ago