Name: Select Home Warranty
Rating: 3.7

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Thomas o connor ,

Chase was very friendly and knowledgeable ,he explained everything to me and was very patient, is an asset to your company

6 years ago

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naeem Decatur, IL

I signed up with this company in 2018 and bought a 3 yr package as it sounded like a good del. please do not do it. they have been increasingly hard to work with. they are not honoring their contract. all they do is keep transferring you from one rep to another. very frustrating, stay away from this company. all reviews on their website appear phony.

6 years ago

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Barb Vanderpool Kelseyville, CA

Don’t for a minute consider this company Filed a claim for electrical issue. 3 days later letter saying all techs were backlogged and could call electrician n submit for reimbursement. Well you know the answer to that one! While waiting for that expected response, the a/c stopped cooling, received same Letter ‘techs are backed up, can contract someone and submit for reimbursement.’ Fool me once shame on me, fool me twice shame on you.’ In addition, NEVER received a contract, even after 4 calls or a billing statement!

6 years ago

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Arun K. Chattopadhyay Fremont, CA

Best part is the honest offering for the best deal that benefits the client without going through any lengthy boring bargaining. Short and sweet.

6 years ago

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Sheena Surprise, AZ

Ben T was my sales rep and he was very professional and helpful. He helped me to get a great deal on my home warranty plan.

6 years ago

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Juan Gomez Boise, ID

William P was very helpful with great customer service. Answered all my questions and was able to provide me with a great coverage for my home.

6 years ago

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Andy Plescia Sacramento, CA

Bruce A was very professional and helpful in discussing the Select Home Warranty Platinum Care Plan, and responding to my questions.

6 years ago

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Mike Wilson Visalia, CA

Our sales rep was friendly, courteous, and very knowledgeable. He walked us through the process until we fully understood the warranty.

6 years ago

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Carol Aldridge Prineville, OR

The introduction to coverage and reliability and of company with assistance of Jeff toward meeting our protection needs at this time was appreciated!

6 years ago

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Gerald Spence Waldorf, MD

Ben T was a very cordial and efficient representative. I anticipate enjoying my membership as much as I did in our closing of the deal.

6 years ago

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Ron Curry La Vergne, TN

Select Home Warranty Horrible Service This company is sub par and provides horrible service. They even have the unmitigated gall to attempt to delegate their work which they should be performing to their paying customers. They often are unable to secure service providers to meet the needs of their customers and are generally lazy and unprofessional when interacting with their customers. My advice is to avoid Select Home Warranty at all costs as they are a complete waste of money and time. One of the worst organizations that I have ever encountered!

6 years ago

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jason hudson Lake Forest, CA

I just signed up. Hopefully if I even need to use the home warranty it is as easy and friendly as the initial signing up!

6 years ago

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YOLANDA WATSON Plano, TX

I would give this company a negative rating if I could. They are a fraud. Their advertisement is false; they do not replace. They offer you a replacement amount that is so low there is no way you can replace for that price. If you give them a poor rating they will try to increase you replacement value to get a good rating. Shady business practices, stay away from this company Stay away from this company.

6 years ago

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West Chester Mason, OH

Total False claims. DO NOT WASTE MONEY IN BUYINF SELECT HOME WARRANTY. IT IS SLIGHTLY CHEAPER BUT WORTHLESS. My AC is not working for almost 20 days. When I signed up I paid Select Home Warranty for 3 years on assuance that issues like these will be addressed quickly and save money on repairs. If can't fix will replace etc. ALL THEY OFFER ME IS $150 FOR ac repairs when compressor has gone bad.

6 years ago

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adnanaalisic Glendale, AZ

Customer service representative was kind and efficient. Very helpful with my needs for my warranty plan he explained everything... Thank you.

6 years ago

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Sergio Arellano Simi Valley, CA

Great Sales representative. Very informative and friendly. Answred all my questions and explained how things get started.

6 years ago

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unhappy customer Chestermere, AB

denied our claim because we hadn't had warranty long enough. What's the point of buying a 12 month plan if you only get 9 months warranty? And when you buy a new house problems show up earlier than later

6 years ago

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Amon Facho Bakersfield, CA

Until now I have not used the benefits . However the sales offer was good and the sales representative was convincing and good.

6 years ago

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Douglas Moore Jr Detroit, MI

everything went real smooth as too signing up for my home warranty, the sales person Tom was great in helping me choose a plan.....Thanks again Tom

6 years ago

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Betty Morphew Mobile, AL

Friendly, knowledgeable, helpful, professional... did an exceptional job explaining the very positive aspects of your home Warrenty.b

6 years ago

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Daniel Plumey Orlando, FL

Smooth, transparent and professional service! I really enjoyed the call and appreciated how he looked after me as a senior military veteran.

6 years ago

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BEATRICE CUMMINGS Dallas, TX

GREAT CUSTOMER SERVICE: GREG T GAVE GOOD ADVISE AND A GOOD DISCOUNT. THANKS FOR ALL THE HELP. SHW IS THE WAY TO GO 🤗

6 years ago

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Sumeet Arora Cypress, TX

very bad experience so far. bought 5 years policy few months ago and i needed a service first time 4 days ago when my garbage disposal broke. i have not been able to get hold of anyone since then. Tried calling Richard Z, the guy who sold me the policy many times and he kept putting me on indefinite holds. Very very frustrating experience so far. no body calls back or take any responsibility. thinking of cancelling the policy now.

6 years ago

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Tommy L. Mitchell Chattanooga, TN

Signed up as a new client with Zachary H. He was great. Answered all my questions and gave me a great rate with discounts.

6 years ago

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Irma V Evanston, IL

Issac did a great job explaining what was included in the home warranty service. He exerted no sales pressure, which I appreciated.

6 years ago

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Melissa Boothe Carlsbad, CA

Jonathan was a great help!! Very nice and not pushy at all. I did my homework and I’m glad we chose Select Home Warranty!

6 years ago

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Andrea Cammack Houston, TX

I just signed up and the process was easy! Jonathan was SO well spoken and to the point. He answered all my questions and gave me a great deal!

6 years ago

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Cynthia Brown Hampton, GA

SHW is the worse! They did not deliver as promised. I would not recommend this company. I had an open claim for 6 months (COVID became a priority) and they decided it cannot be fixed so stated that they are going to send me $150 and I will have to buy a new oven. All they asked for was photo and the serial number and made that decision. The tech that came out I believe over exaggerated the issue because the top oven did the same thing...the thermostat was blown. Regardless, DO NOT do business with SHW. I regret that I did! What a waste of time and money!

6 years ago

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Brandon Vizcarra Los Angeles, CA

I liked how the agent was very helpful and informative about the policy. I like how easy it was to get my contract started.

6 years ago

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Eric Green Williamsburg, VA

The sales associate was very helpful and even worked with me on payments since we just moved from overseas when we did the policy.

6 years ago

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Paulette Charleston, WV

Tom B was very helpful in explaining how the warranty works. I hope that this is what this company will represent at all times.

6 years ago

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Brenda's Ostlund , PA

I really like the coverage for roof leakage. I also like the fact that select home warranty has emergency services 24/7. Thank you so much for that.

6 years ago

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John Barker Amarillo, TX

I would like to thank Jake H for his knowledge with the home warranty and for finding us the best package that fit our needs.

6 years ago

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charles burger Naperville, IL

Mathew C did try his best to offer me a great plan at a good price . Thank you. I hope your service contract is as good as the price.

6 years ago Edited September 14, 2021

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Jan Cardoza Fresno, CA

I just signed up so once I have the need for a claim I can share my experience, Zachary was very informative during my initial phone contact with him.

6 years ago

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Tom Fucito Cincinnati, OH

First claim denied this company in my opinion is a scam they sell you on how everything is covered when in reality it is not. They go out of their way to not pay la claim. I wanted to use my own Tech (that didn't sit well with them) even though they tell you when you sign up that it fine to use your Tech. Sent them the estimate for the water heater and trhen they told me it wasent covered because it had aleak, well it cannot leak if it is not cracked and the tank is a component of the water heater. Don't go there look for adifferent company

6 years ago

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Jd Casebeer Irving, TX

Just signed up Zachary H was very helpful and easy to deal with . He answered my questions easily and made it a very smooth transaction.

6 years ago

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J Junk Gilbert, AZ

Horrible experience with this company. They do not care about your concerns or have answers to questions when they sucker you in to buying a policy. Lots of out of pocket expenses that they do not tell you. Lacks knowledge of policy coverage, professionalism and courtesy. You are transferred to an endless loop and no one answers your call. Buyer beware!

6 years ago

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J Ham Las Vegas, NV

HORRIBLE COVERAGE, purchase in 2019, 6 months later had a furnace motor burn out in freezing weather, and they denied the claim. Only coverage is for Wear and Tear, but ONLY IF you have it serviced and can prove it. You can't know it's wearing out until it breaks, once it breaks claim denied. Also, no service contractor would accept their work, they are known in the industry as very poor pay to the contractor. I called to cancel and they built in cancellation fees so you would pay them an ADDITIONAL amount to cancel. Do NOT Purchase from them. Jen H May 20, 2020

6 years ago

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Alicia Sonne , GA

I'd give this a lower rating if I could. Submitted a claim for my A/C to get fixed, they emailed me 2 days later and told me the soonest they could have someone in my area is 4 weeks. My other option is to pay for it myself and MAYBE get a reimbursement in 6 weeks if they decide the work is covered. Do yourself a favor and DO NOT waste your money on this company. They basically stole 42$ a month from me since I'm going to end up paying for my own repairs anyway

6 years ago

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Ottergirl Camden, NJ

I would not give this company any stars if possible. I wish I read the reviews up front everything I had fixed cost me extra out of pocket nothing was just the $45.00 I was supposed to pay when something broke. They say to use your own technician and pay $150.00 on a $600.00 repair. I would sue for breach of contract if possible there must be better companies out there stay away from this one … you have been warned!

6 years ago

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Scott Larson Orlando, FL

I'd give them a 0 if allowed. A/C went out. Called select and technician out next day. Reversing switch on heat pump broke and all Freon leaked out. Took 6 days for them to deny claim. Their tech, following their procedures and no coverage. Cost is $1600 to repair. Elderly with health issues in SW Florida. waited 6 days in 90+ degree temps. They kept blaming the tech for delays, rude customer service and management. Total waste of money, Stay away.

6 years ago

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Jason Gaston Sonora, TX

I had Select Home Warranty for a year and, for that year, they never honored the contract once. Three requests for service were flat out ignored. I was told to find my own repair service by them with the promise they would reimburse me for the expense. Guess what happened next? Select Home Warranty was a complete waste of money and I encourage everyone who reads this to take your business elsewhere. Once they have your money, they just don't care.

6 years ago

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Marlene Batka Sedona, AZ

I’m in a issue currently concerning my washing machine. I have an estimate for repair of $875.00. Select, is offering to pay a total of $185. They stated that the washer is to old. Be caution, if anything you have is older than 5 years , this may happen to you. I changed from AHS, bad move, they replaced my 11 year old A/C unit and my refrigerator, it cost me $75 per unit. Rich

6 years ago

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delbert wiser Waxahachie, TX

Problem with tankless water heater, didn't cover a dime of the replacement cost. 2 year old wash machine (Samsung) control board went out. 425 dollars to replace the board. All they say they are going to pay is 230 dollars. People if your looking to purchase a home warranty by all means, DO NOT purchase from Select Home Warranty. The DO NOT do what they say they will.

6 years ago

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Karem Hocking Plano, TX

THIS IS THE WORST HOME WARRANTY EVER!! WORST EXPERIENCE, WORST CUSTOMER SERVICE, I AM CANCELLING THE SECOND THE JOB IS COMPLETE IT SHOULDN'T TAKE THREE WEEKS TO FIX AN APPLIANCE WHEN THE PARTS WERE IN AFTER TWO DAYS. THEN THEY SAID THE ISSUE WAS I CALLED THE TECHNICIAN MYSELF. i HAD TO FORWARD THEIR EMAILS TO SHOW THEM THIS WAS ALL ON THEM. IF I COULD GIVE THEM ZERO STARS I WOULD. DON'T WASTE YOUR MONEY.

6 years ago

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David Tessmer Bastrop, TX

I had a leak in the wall and they refused to cover the repairs and that was after months of arguing with them. They first assigned a contractor to me but they never contacted me so I asked for another contractor to be assigned to me. I finally gave up on the warranty company and I got a long time friend to do the repairs. He did a real nice job and I ended up having to pay $600+ for it. If I could do it I would give Select Home a "0" star rating!!!

6 years ago

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Judy Grigsby Bradenton, FL

I purchased a warranty for 3 years and paid in full. My A/C blower went out & they ask for history service report and I provide them with 2018-2020 (3yrs) and now they’re sayin they cannot use 2020 records because it’s still 2020 !!! EVERYTHING IS ALWAYS NO FROM THIS WARRANTY COMPANY!!! Every time it’s always no when I try to use my warranty and I DON’T RECOMMEND ANYONE ELSE TO USED THIS COMPANY!!! They’re the WORSE that I’ve ever dealt with in my life... I live in FLORIDA And you need A/C!! Not to mention I’ve had 2 MAJOR surgeries in 2 months and I need to have A/C working...

6 years ago Edited September 14, 2021

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Brenda Williamsburg, VA

I had a gas burner problem on my stove. It has been since April of 2019. They sent out several different tech who knew nothing in fact the last one mess up the burners. I had ask several times to speak to a managers they never would send me to one. I even had my lawyer request the rest of the money I had paid them! They never even knowledge the letter. Please stay away from Select home warranty.

6 years ago

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Rick C. Saint Cloud, FL

DO NOT WASTE YOUR MONEY!!!!!!!!!!!!!!! This must be the worst warranty company ever. I have made 4 claims. They denied 2 based on "the fine print". And on the other 2 claims, they didn't even send anyone. They want me to find a contractor, pay for them to come give an estimate, etc., etc., etc. In other words, they want me to do their job. I wish I could say how I REALLY FEEL about this LOUSY COMPANY.

6 years ago