Name: Select Home Warranty
Rating: 3.7

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Michelle and Dennis Kennedy Blytheville, AR

This is the worst company ever.. They have no intention of ever paying for anything... DO NOT GET INVOLVED. its been a nightmare dealing with them.. they will not pay a claim small or big.. we have been giving the run around on everything. water heater.... denied washing machine.. denied heating unit... pay and will be reimbursed.. we haven't seen one dime.. 3 months ago and they keep taking double payments out of our account.. so finally its not worth the hours on the phone the emails back and forth.. they just screwed us around..

7 years ago

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Luis Torres Fort Myers, FL

The WORST. I filled a claim for my ice maker ( not making ice )and the technician diagnosed a water pressure problem . Once you get that fix I will return to check the ice maker. Select warranty told me to hire my one plumber and they will refund me. Send the invoice and waited for 6 weeks. Now the they denied the claim for the plumber and the ice maker. Called and complaint but all I got were excuses. WORST company home warranty service .

7 years ago

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Tonlic Greensboro, NC

I ended up having Select as my servicer because of so many great deals they are providing to their upcoming customers like me.

7 years ago

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dave Hollywood, FL

They were friendly, answered all my questions promptly and efficiently and with full disclosure of the services provided

7 years ago

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Lisa Charleston, SC

Paid for the 5yr plan on a condo in October 2018. Now that we are in the winter, the heat is not working properly. Called yesterday....still nothing. Called today..put on hold for 10 min and then automation comes on phone to say I won't lose my place in line. Well they just called back and said they are still looking for someone. Good thing it's not below zero out. They said we should hear something by tomorrow. Fingers crossed!

7 years ago

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Coleen Orth Santa Clara, UT

AWFUL service! They do not deliver what they promise. And - I receive calls DAILY asking if I want to purchase a policy. I HAVE A POLICY (for 2 YEARS!)! DO YOUR HOMEWORK! Claim service is a joke, they have done nothing to help me & told me to deal with manufacturer directly. I WILL NOT BE RENEWING MY POLICY.

7 years ago

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Gloria Daniel Griffin, GA

Select Home Warranty, should not be allowed to do business. As Americans, we have no one to protect us from such unethical companies such as SHW. They will not pay to fix anything, it's difficult to get in touch with them, or get a response from e-mail or phone contact. If you will notice, just about all of the good reviews for SHW simply deal with the sign-up process, I almost cry, when I think of the horror, these innocent trusting people will face when they file a claim with Select Home Warranty, this is when the nightmare begin. Do not trust or deal with Select Home Warranty

7 years ago

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John Hyattsville, MD

I have platinum plan of select home warranty for two of my rental houses, have very bad experiences of both. When my water leaking, they said it was not covered. When my water heater was required to be replaced by their contractor, they said it was covered. Basically, they cover nothing. When I asked to cancel my service, they did not say anything and just refused to do it.

7 years ago

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Lisa West Memphis, AR

Was told everything covered with just the deductible to pay tech. Sales rep insured me everything was covered. My heat system stopped working. Tech came quickly. Fine print though case under review. They say will ONLY cover $150 since I do not have service record from previous owner of home. I paid the $75 service fee to be left with no heat because company won’t cover over $150 without service record. Do not throw your money away on this company.

8 years ago

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Theresa B Crofton, MD

DO NOT BUY a warranty from this company. They are a rip off and will not pay out on your claims. Then qote you these contract clauses that the buyer never sees at purchase time, in order not to pay. This company has cost me $1013 thrown down the drain, in purchase cost and claims. They found a reason to only pay $100 of a $613 claim then when I tried to cancel the warranty I was told I had to pay a $75 admin fee plus reimburse them any money they paid to me in claims, which means I lose even more money and have to pay back the $100 they paid on the $613 claim.

8 years ago

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Brian Bigelow London, KY

Terrible terrible company. Call to file a claim and they never get back to you. You have to call back to find out the status of your claim ok nlybto find out that a contractor is not available or what needs to be fixed is not covered under their warranty. Always a loophole or exception to get them out of fixing what should be covered under warranty. Just out to get your money then find an excuse why they can't repair your problem. Horrible customer service, can't understand a single person you have to talk to. DO NOT PAY DOR THIS WARRANTY. You will highly disappointed

8 years ago

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Heather Slidell, LA

They wanted 3 years of maintenance records but we have only lived here for less than 15 months. They ended up giving us $150 for our ac that is $4400 to replace. Also the process took over a week & we are still without ac in the south. The company they hired to come out never showed. So we had to find another company on our own because they couldn’t provide another option. Also on more than one occasion we had to call back after they promised a response in 12-24 hours.

8 years ago

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joe akin Fort Lauderdale, FL

HORRIBLE COMPANY= I signed up for service about 3 months ago added Freezer and ice maker- I never got a policy in my email or mail after asking 5 times. called Thursday about my icemaker and they said they will have someone contact me. Saturday I got a email and said it was not covered. This is the worst company I ever seen and WOLD NOT EVER EVER use them. I wil cancel my coverage Joseph

8 years ago

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Alex Vulitsky Boca Raton, FL

That Company refuse to Fix My AC and decide to give me the check $150 Which is a small fraction of My Cost $5000 Then they changed they mined accusing the policy not covered freon leaks, which by the way I do not have according to 3 different technician review. I has been denied in any coverage. Ii is was only one call during 11 month. I would do not recommend as a minimum.

8 years ago

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DENNIS MEROS Baldwin, MD

THIS COMPANY IS THE WORST EVER. PLEASE READ ALL REVIEWS BEFORE PURCHASING A POLICY. MOST OF THE REVIEWS LOOK GOOD BECAUSE THEY ARE FROM PEOPLE THAT HAVE NOT HAD ANYTHING FIXED OR REPLACED. THE REVIEWS LOOK GOOD BECAUSE THE CONTRACT IS INEXPENSIVE. SINCE I BOUGHT THE POLICY, I HAVE HAD THEM TRY TO FIX MY FURNACE TWICE, THE ICE MAKE TWICE AND THE DISHWASHER ONCE. THE TECHNICIANS FOR THE MOST PART ARE HORRIBLE AND EVEN WHEN I GOT A GOOD ONE, THE COMPANY DENIED THE CLAIM DON'T WASTE YOUR MONEY. i THINK THAT IT IS A SCAM COMPANY.ONE STAR IS TOO MANY FOR THIS COMPANY

8 years ago

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Valesca Katy, TX

This Company has a very good price compared with the others. Also the offer more coverages within this price than the others too.

8 years ago

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Laura Bagley DeLand, FL

There were no plumbers available so they let me get my own and they are reimbursing me that way I do not have to wait to get the problem fixed.

8 years ago

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Stuart Nelson Louisville, KY

You should be ashamed on how you do business!! I will be getting in touch with the BBB, the News media, Social media and who ever else I can spread the word on how your scamming the people! How can you sell a policy telling people they are covered 100% but only after deprecation and what YOUR board says? And I find it AMAZING how everything is $45.00 no matter what it is !!! B E W A R E !!!!

8 years ago

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Jacqueline Grier Hampton, GA

The agent was very sweet they answer all the questions that I need it for them they didn't be rude they listen to what I had to say

8 years ago

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Diana Stover Hutchinson, KS

They failed to call me when they did not have a technician in my area. After 2 weeks I finally called them to see what was taking so long to get someone out to look at my dishwasher. I had to bring make a call myself for a repair man. I am still in the process of getting the invoice approved.

8 years ago

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Robin Colonial Heights, VA

DO NOT DO IT! Save your money to pay for what needs to be repaired/replaced. You will have to pay for it anyway in the end. Do not buy a contract like I did for 5 years and received nothing but aggravation. Why pay for a mess when life supplies that for free ? Just save your money and time... Believe me....oh I cancelled the contract and took a loss but NOW I have peace of mind... They sell you peace of mind and deliver insanity....

8 years ago

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Bob Abilene, TX

Once u raise a claim u will get to know true colors of this company. I had the same experience that Ravi and Monica mentioned below. They have put maximum of 150 dollars after they broke my ac unit by having 2 technicians sent. Previously it was working fine and now blower motor and compressor after their technicians broke all parts to get money from select. Now i have to pay 4000 dollars to fix my ac. i am taking all legal actions to get justice from this company - i will make sure that their license is cancelled. Select home scammers, my claim number is 285352 if i u have guts call me.

8 years ago

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MARCIA DOWNS South Holland, IL

Just bought a home warranty package and can only comment on customer service at this.....Mark J. is five star and extremely helpful. Thank you

8 years ago

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Pinkesh Patel Fair Lawn, NJ

They have been the lowest cost home warranty we have found. Over all the premium and deductibles are really fair priced.

8 years ago

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Cindy Chynoweth Mesa, AZ

Easy to sign up and they provided everything to my mortgage company to make my buying a new home process simple. Great customer service

8 years ago

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Maria Fisher Helen, GA

After paying my monthly $60 for 10 months, I submitted a claim. I hadn't heard anything for several days so I called and they said they notified me already that they had nobody in my area to complete the service. This is unacceptable since they took my zip code at the time the contract was signed. To date, they still have not sent out a service provider. DO NOT USE!

8 years ago

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Ronda McDonough, GA

I spoke with agemt named Alan (5070). He was really awesome. Very nice, knowledgeable, and professional. He offered me a great deal of savings.

8 years ago

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Caryn Croes Spring, TX

My representative, Bruce A. , was very helpful and answered all of my questions. He was even able to find me a better deal with a great rate.

8 years ago

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Adrienne Bouligny Ventress, LA

Customer Rep was very professional, and responsive to my email and telephone call. Detailed the plan and the cost as well as the payment plan.

8 years ago

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David Fowler Mineral Ridge, OH

Was very pleased with the profession people I spoke with, all were very helpful and knowledgeable I feel secure with this company

8 years ago

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Thomas D'Amato Peabody, MA

Both of my conversations were pleasant and very informative! First Alan then Adam, each had a firm grasp of company knowledge and product offerings!

8 years ago

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Vicki Buschur Vienna, VA

I tried to get a better understanding on how the buy out reimbursement amount is determined. I asked that a manager call me back to try to explain the process but that return phone call did not happen.

8 years ago

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Sharan Chantilly, VA

Never sign contract with them. My water heater broke in the cold winter time. They responded very slow. I hired a contractor to diagnose and send the report to Select home warranty. First they said it will be covered. Later came back and said leak is not covered. My contractor gave technical reason for the leak. They were so rude and messed up my email address during the communication and very rude in response. I would not recommend. Don’t fall trap on the pricing. They just want you to sign the contract.

8 years ago

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Russell Tooele, UT

I fell for the con of the low prices and seemingly great service. Signed a 5 year contract and filed my first claim after 60 days. they assigned a company that doesn't even service my area. so called back and they told me they would find a replacement in a day or so. it was for our fridge so that didn't work. I called to cancel and was told It would be a week before the billing would get back to me with what they owe, and that it would be a month before I saw my refund. bunch of con artists! Don't fall for it!

8 years ago

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Martin Erlandson Ingleside, IL

I made the mistake of giving Select Home Warranty my email address when I was investigating warranty companies. Now I get ten to fifteen spam emails every day and selecting unsubscribe is just ignored. I plan to drop the email service just to make the spam stop. I wouldn't deal with them even if they claimed it was free! I want to add that I've just started to get an email whose subject line is, "It's time to get you laid". I can thank Select Home Warranty for distributing my email address.

8 years ago

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Maggie Rechel Yellow Springs, OH

They sent an unlicensed/uninsured guy claiming to be a plumber to my to fix a plumbing issue then when he broke the toilet (as in dropped the top and cracked it) refused to send a new company out or refund our $60 or pay for the toilet to be repaired. They also committed fraud in the documents surrounding the claim and refused to provide us with so called proof that the plumber had insurance and said we should just believe them because they said so. Truly a bunch of bottom dwellers.

8 years ago

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Bonni Contri

I am astounding by the speed they brought a heating company to fix my boiler. This was my biggest fear and they delivered.

8 years ago

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angie moore Washington, DC

Do not use this company ... They charged me a $120 for canceling my service 1 day after the contract. I cancelled due to being told the wrong information. They will lie and do anything to get you to sigh up . Every single item is a seperate service fee ... Washing machine $60 Fridge $60 it doesnt matter if they are all appliiances or not ... Each item . Other home warrantys dont do this. This company is a rip off and the people in the claims department do not know what is covered or not covered even when you call and ask several times. Its ridiculous

8 years ago

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Kevin Vinder Madrid, IA

Not much to say other than very satisfied with the recent repair of my washing machine. The service man was friendly and did a good job. Thank you.

8 years ago

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gilda vance Myrtle Beach, SC

Over 6 month period I have had three issues. They send out job has been accepted within 24 hrs but when you call the contractor they did not accept the job! So you call select home again and 24 hrs latter you get the exact runaround , so basically they take your money and don't have anyone willing to work for them for lack of payment to contractors. As of right now March 15 2018 I have been waiting since 12th for service and still waiting. BBB and lawyer ready.. have all paper work to prove my claims.

8 years ago

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Judith Marks Boston, MA

Helpful on finding reliable plumbers. That is why I signed up. I do not like dealing with plumbers and slow work and Select has some very good ones.

8 years ago

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Shawn Everish Trenton, NJ

Strong company in terms of the network they have. Processing time could be better although I won't complain on a $30 a month deal

8 years ago

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Noel Latin Manitou Beach, MI

They just finished an afternoon service call on my boiler and the heat is wonderful again. Thanks for the heating company.

8 years ago

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Louie Felch Random Lake, WI

Select Home Warranty did a super job in fixing my Kitchenaid appliances and timely and understanding about the issue is why I rate well.

8 years ago

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alfred Peyton, CO

My house is 10 years old and I purchased new. I purchased this Select Home Warranty to make sure my appliances were covered. 4 months after I purchased the warranty our dishwasher went out. The service to repair it would cost $520 dollars. Select Home Warranty said they would only allow $100 dollars to offset cost. That was back in December, I still haven't received a dime.

8 years ago

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Tony Mcgraw Bridger, MT

The ductwork around my building was not forcing hot air around properly so I called in my policy plan. It took 4 days to get a guy here to fix it. He did a good job but was late.

8 years ago

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Wanda Diaz Richmond, VA

This home warranty service is a joke. we've owned the house for 2 years. Warranty company comes highly recommended. Water heater leaks are not covered water heater replacement is not covered. They would not even help with getting a service company that they could trust. I was even willing to pay for the service call. I had to call a plummer come to see the water heater. It needed to be replaced, Not covered by Home Select. I'm out $900. plus the $400 to Home Select. Perfect!

8 years ago

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katie Johns Tampa, FL

At this point I’m pretty sure this company is a scam. I reported a claim 3 days ago and no one called, no one emailed, I never got a claim number. I called in and they said oh, it takes 2 days. I waited. Called again and they said they assigned to a technician but no one ever called me - when I called this technician the number was out of service and I can’t find the company info anywhere. When i called back they said they could assign another one and it would be another 24 hours. Lovely. It’s a scam.

8 years ago

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Debra Prada London, KY

Horrible They are the biggest ripoff company promise you the moon to get your money then they don't deliver on their service. I have two kids and no heat 5 weeks after submitting a claim to fix my heat. They will do everything in their power to not pay to fix anything and when I asked for a refund I only received 1/2 MY MONEY BACK AND THEY NEVER REPAIRED ONE THING. BUYER BEWARE!!

8 years ago

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Michelle Honsinger Arvada, CO

This is one of the worst company experiences that I've ever had. They do not respond to calls, then try to claim that they did. It takes forever to get anything done, if it even gets done at all. I finally cancelled service with them due to their lack of communication and follow through, and they charged me a $75 cancellation fee. I was told there would be no cancellation fee when I signed up. They are terrible and I paid for it. Do not use them. You will be very disappointed

8 years ago