Name: Select Home Warranty
Rating: 3.7

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Steve Lake Worth, FL

Within 48 hours of calling in my claim, Hi-Tek Electronics had called and an appointment was scheduled for the following day.

6 years ago

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Carlos North Richland Hills, TX

We signed up online over a year ago and received no response that said it was received. So about 3 months later I signed up again. I they have been billing us for two accounts for a year. The first time I complained they didn't show that they were billing us twice. Last week the agent I talked to could see it. Then when we made our first claim they still had no idea of account # or anything. Refused to repair the stickers attached to our house. Most recent claim handled well.

6 years ago

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Stephanie Phoenix, AZ

Most claims resulted in hours of being misinformed or arguing over claims. The AC did go out and they sent someone who took my copay and never returned to fix the AC last July!! We went over a month with no AC in AZ during the hottest times. Upon hiring my own contractor, (my NormaL service provider)I was told I needed a new unit at @7,000. Even with given documentation I was not given back my stolen copay, paid the copay a second time, and was granted 200$ Despite evidence of regular maintenance records. This is only one of many issues I had with Select Home Warranty.

6 years ago

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kim cioti Richmond, TX

If I could give them a zero I would. We have had several claims all have been denied for repairs and offer you a replacement reimbursement have a minimal amount. Air-conditioning needed to be repaired they wanted three years of maintenance receipts on a home that we only owned for over a year. A $600 repair they’re going to offer me the maximum of $150 to repair something that is covered under the warranty. Stay away from them do not buy this warranty from this company. Not to mention you never get anyone who speaks English!!!

6 years ago

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Lodoss Philadelphia, PA

This is terrible company and I cancelled my coverage after my first claim. My HVAC system wasn't working and I just purchased a warranty through SHW 6 months prior. The person they sent said that since the unit was old it was not worth repairing it so he strongly recommended replacing the entire unit. He did so and I submitted the claim but it was denied. I immediately cancelled my coverage and sued SHW in small claims court. I won the case but they never paid and they currently have numerous outstanding judgments against them. Don't ever buy a warranty from this horrible company!

6 years ago

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Deborah Bryant League City, TX

DO NOT BUY THIS INSURANCE. SELECT HOME WARRANTY IS A RIP-OFF. THEY COVER NOTHING, THEY DIO NOT COVER THE LABOR AND PARTS FOR YOUR "COVERED" ITEMS. IT IS A RIP-OFF. I AM GOING TO ALERT THE FRAUD DEPARTMENT OF MY STATE'S CONSUMER PROTECTION DIVISION. SELECT HOME WARRANTY IS A SCAM OPERATION.!!!! AGAIN -- DO NOT PURCHASE SELECT HOME WARRANTY INSURANCE ---- THEY ARE SCAM COMPANY!!! BUYER BEWARE!!!! STAY AWAY FROM SELECT HOME WARRANTY!!!

6 years ago

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Shannon Mitchell San Antonio, TX

This place lied to get my business. The very first claim I filed I paid out of my pocket $200 because my plumber said my services weren’t covered. He completed the job and left and called me about 15 min later and said they covered it but they wouldn’t let him reimburse me. I had to file for reimbursement. I submitted it the same day. Now I am being told it will be at least 30 days before I get my money back. This is not fair. I could have been reimbursed the same day, instead I have to wait 30 days.

6 years ago

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Angela Casper Philadelphia, PA

They denied my claim I put in on Feb 27 because they said that I said the problem started on Feb 7 2020 and that before the 30 day coverage started. I didn't report it till Feb 27 2020. Very disappointed in their service I had to wait 6-7 weeks before I even had anyone come out, they had to send a second repairman out. Poor service on Select Warranty's part. I cancelled my warranty

6 years ago

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Anthony Smith Killeen, TX

Excellent service and knowledge. MR. JAMES knew what he was doing and he informed me on what he thought the problem was.

6 years ago

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june m borah Jackson, TN

They are nothing but a scam company. They find excuses not to cover repairs or replacement. Even tho I had coverage on ductwork(Heating & air) they said they wouldn't cover it due to corrosion. When ductwork is 22 years old what else could go wrong other than corrosion or rust. Bottom line is they don't really cover ductwork. They also refused to cover my hot water heater because it was leaking water. Do not do business with this company, put your money in a bank account instead.

6 years ago

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pam brandreth Greenville, SC

They are the worst It took 5 weeks for them to find someone to look at my heater and never told me the dx was not covered I had the work done since I need heat> they WILL NOT cove the coat and are charging me a fee to cancel . They told me twice that they had wrong email after I had gotten emails from them. When I asked to speak to supervisor was told I'd get call back that never happened Beware

6 years ago

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Candace Aloi Philadelphia, PA

Hands down worst company I have ever encountered. They are a total scam. They do nothing but take your deductible money then drag their feet and never fix one thing! 6 weeks I have been waiting with a broken heater they finally send someone and finally its approved all to say they will reimburse us once we pay first and only up to 150! Like I trust them to pay us back after all this! I wouldn't recommend them to my worst enemy. I never write reviews but these people pissed me off! Stay away!!!!

6 years ago

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Michelle ,

Worst home warranty ever! If I could give 0 stars, I would. They wouldn't cover repairs to my pool pump (which I pay extra for) because it had sun damage. I live in freaking Arizona! It took them a month to find someone to repair my diswasher; they kept contacting companies that don't service my area. And it took them nearly 2 months to reimburse me the cost of a garbage disposal. Their customer service is horrible. Don't waste your money!!

6 years ago

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Tom Song 'Ewa Beach, HI

It all starts with the representative who sells you the warranty and then it becomes a scam after that!! After having the policy for 9 months I called in a service for my ceiling fan and electric breaker. Long story short after they told me to call a certified electrician myself, they have not reimbursed me after 7 days so far and they give me the run around. The bill is only for $275!!!!! Really!!! They are great until you have to call them.

6 years ago

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Bruce Lowenthal West Palm Beach, FL

House plumbing was clogged. They sent over an UNLICENSED man who said company denied claim because of improper dishwasher installation, but he could fix the issues personally if we pay him hundreds of dollars in cash. We did this, but all he did was reinstall the pipes under the sink so they were upside down and cause major water spill in kitchen. He left and never would return to fix this. Had to hire a real plumber to undo his incompetence. Customer service was no help at all. Just wasted hours of my time talking to call center who never followed through, or hung up on me.

6 years ago

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Bea Reseda, CA

SHW is a total scam, be careful when you sign up for coverage only a prorated amount will be reimbursed. So if your item is a few years old they rather pay you an amount that they tell you instead of repairing it. And that amount is ridiculous. Also, you will pay $75 cancellation fee plus all expenses you have used by them. Dont do it... soooo not worth it

6 years ago

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Marco Birtig Vernon Hills, IL

Worse home insurance ever. They are NOT covering the full cost of repair replacement. When they pay for replacement they remove installation and depreciation cost. For my 5 years dishwasher I received $200 only. For my furnace, because they said the heat exchanger is in bad shape, they denied the claim to repair the gas valve and motor. I have taken their 5 years agreement but there is no value in an home insurance that is not really insuring.

6 years ago

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Margaret De Leon San Jose, CA

Warning read the fine print when purchasing a warranty from Select Home!! The ice maker to my refrigerator stop working and the claim was denied because the ice maker is an additional addendum to the policy. They want to change an additional 39.95 annually to add the ice maker to my policy. Like I explained to the representative, the ice maker is part of the refrigerator. Good thing I just started the plan, I will be cancelling. These warranty companies are a scam and joke.

6 years ago

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Nia4lyfe Silver Spring, MD

This company is a SCAM!! READ THE SMALL PRINT. IT DOES NOT COVER INSTALLATION. INSTALLATION will cost you more than the parts!! AND INSTALLATION in additional to the $60 service call fee!! The customer is horrible!!! We talked to 3 different customer services rep., and 3 different levels of supervisor and got nowhere!!! Then they hang up on us!!!! Runaway from select home warranty!!!

6 years ago

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Ellen Gainesville, VA

Absolutely the worst READ the fine print its very different than the picture the salesman paint.During the first three months they limit any claim to $150 . I put in a claim after 8 months and they wanted to depreciate my dryer so again offered $150 . They refused to repair not cost effective.NOTE one reason they have so many great reviews is they tell you if you leave a review you get a free month.

6 years ago

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Wyatt Brookhaven, PA

These guys are liars. I have a policy which has an allowance for repair of $500. They are only providing me with $340 for a leaky pipe to be fixed. They claimed that it was because of a previous repair. This is false, the has never been another repair. They made that one up. Their service reps are rude and unwilling to listen to me. One service rep hung up on me because I said I was making a record of my conversation with him. Really horrific service all the way around.

6 years ago

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Andy Keyes Columbus, OH

Do not do business with these people. They know absolutely nothing about customer service. If you ever call, guaranteed you will be waiting for 15 minutes to talk to "another" department. And even if you do talk to them they know nothing about how their own company works. I literally had to call 3 times to speak to an authorizing agent for a plumbing repair only to find out that part of the company does not open until 10:00 am. No one knows that apparently. They may be cheap but you won't get decent service, not quality service, just decent.

6 years ago

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Mary Pinkston Vail, AZ

DO NOT BUY FROM THIS COMPANY. I have had numerous home warranties from other companies. Never an issue. This company is a joke. NOTHING is covered and all they can do in any office is quote their policy and each office has different loopholes they use. Trust me you are tossing your money out. Go with American home shield, Amazon, 1010 home warrnety but stay away from this ripoff company

6 years ago

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Phyllis Ross Winterville, NC

One of the worst companies I have ever encountered...none of their employees speak English and their Service repair companies are very unprofessional and they either never call you to set up an appointment or they just do not show up at all..I actually had to find my own appliance repair company to repair my dryer and now I am waiting for my refund...then I will be cancelling my contact and never looking back...AWFUL COMPANY WITH BAD CUSTOMER SERVICE!!!!!

6 years ago

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Not going to use them again Richmond, TX

This company is a scam. They take your money and always come up with an excuse to not cover your home. Last year we had our AC go out in the middle of summer and it took over 2 weeks for them to respond and we had no choice but to get the AC fixed on our own dime because they didn't do anything. Texas heat could have killed our tenants. We asked for a refund and then they came up with a bunch of "fees" so they had a reason to not refund us. Please stay away from this company!!

6 years ago

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Bin Wang Reston, VA

I requested a copy of policy within 30 days after I purchased the policy. They agreed but they didn't send me a copy. I made another request in written because they rejected my claim due to the leak in the bathroom. I asked for refund because they never sent me the policy before my second claim. They refused and said I can do whatever I can, but they won't refund me because I checked a button (purchase agreement?) and it is final. They don't have to send me the protection policy. Avoid SHW if you really wish your home to be protected and hope a peace of mind.

6 years ago

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Ben West Plains, MO

Don't go near this company! Have a lawyer with you when you sign their contract, because it will exclude everything that is expensive that could go broken in your home and exclude every situation under which it may be broken and lie to you about the wait period and cover nothing as a result. You are on your own, minus about $400 that they will take from you.

6 years ago

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Laura Camacho Round Rock, TX

They don’t even deserve one star! They are beyond difficult to deal with. Zero comprehension for very basic situations, wildly unorganized, incredibly rude and accents hard to understand a lot of times. Of the 7 people I have had conversations w/ the only one who seemed to know anything or appear the least bit accommodating was the person who sold my policy. I have asked, on 5 separate calls, to speak to a supervisor and they simply will not allow that to happen. I regret the fact that I paid my year upfront.

6 years ago

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Garry Lemar Henderson, NC

Does not want to pay the claim. They collect your money. I had a problem with my AC. The AC company they sent to inspect, told them the AC unit was dead in October. I had to purchase a new AC unit. SHW said they pay the claim. I summited the paperwork. They refuse to pay the claim citing it's under review for 3 months. I will contact the New Jersey District Attorney for fraud.

6 years ago

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George Dayton, OH

I was disappointed in the company from day one. I have had an open complaint for seven months for a simple dishwasher problem...apparently it was "the busy season" when I called it in...must still be the busy season. Now, when I need them the most...middle of winter and my heating system goes out...I am offered $150 for a full replacement because I cannot provide 3 years of records for a house I have lived in for 7 months...horrible service. Only giving a one star rating because I can't select zero.

6 years ago

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Ava Horrell Newark, DE

This is a horrible company , save yourself some heartache and stress. Don "t buy their warranty. They are not true to their word. Been trying since mid December, 2019 to get my water heater replaced since the technician that they sent out said it could not be fixed. They have promised several times to call me to let me know the status of the claim. Still have not heard from them. Its been almost 1 month.

6 years ago

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Mauricio Porras San Antonio, TX

I had SHW for over 3 years because they offer discounts when you buy it for longer time but it has been a real nightmare to deal with them for any type of issues I had in my home. Every single time I started a claim they send incompetent contractors that instead of fixing the problem they make it worse. I have an active complaint with the TX plumber state because of an unsafe installation from someone send by SHW. Don't put your family at risk, look somewhere else.

6 years ago

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A Ellis Vinton, VA

Horrible company to file a claim with....had a simple kitchen drain clog (totally NOT clearable)...never sent anyone to inspect like they said they would....got tired of waiting and hired a plumber on my own, had issue fixed ($751)....and cannot get reimbursed for a “covered” problem.....they do not ever get back to you in the 24 - 48 hr window like they say....get the total run-around when I call....reps can barely speak English...never a supervisor around to speak with......USE THIS COMPANY AT YOUR OWN RISK...THEY ARE NOT WHAT THEY CLAIM TO BE...

6 years ago

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Deb Green Valley, AZ

BEWARE-DO NOT USE: Most dishonest service ever, liars, greedy cheats, do not honor contract, hanGs up on u when u call to try to get proper service. I lost money from these unprofessional scammers. Trying to get valid service from them is futile-they ignore the requests, dont contact contractors like they say they will, lie constantly. I have to warn people. They must not believe in bad karma.

6 years ago

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charles sullivan Hilton Head Island, SC

DO NOT sign up with the Select Home Warranty. They said, "we have many contractors in your area". The contractor that would accept the claim came from over 30 miles away, and another didn't show/call at all. The claims department kept asking if I knew of a service company to evaluate the claim! Sorry, but, why did I hire you if I have to do your legwork?! Please don't waste your time and money like I did.

6 years ago

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gene Hazel Green, AL

BE sure to read the fine print there are alot of exempts in there contract make sure you get everything in writing before you sign with them because the agent will have little lies to get you to sign up so far want they will not cover when you call in for a claim now cost me $1400. in two claims that i have filed , when i wanted to cancel my policy after paying $1600 for five years they wanted to refund me $324.45 think twice before siging

6 years ago

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Frances White La Quinta, CA

I was not aware our home warranty insurance didn't cover our refrigerator icemaker because it was not offered to me and I did not receive a copy of my contract. Now my ice maker isn't working and I'm being told the repair isn't covered, just before Christmas when we have family coming for Christmas dinner.

6 years ago

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Walter D. Litz Phoenix, AZ

I have not used this service yet. DHowever every contact with the company has been positive, questions answered and the person is pleasant aand patient with us .

6 years ago

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Michael Brook Park, OH

Had a major home appliance issue, customer service quickly got a claim made and sent instructions for next steps promptly. Very friendly.

6 years ago

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Todd Leskovich Lewis Center, OH

Very disappointed with Select Home Warranty. They convince you over the phone what a great program they have, but in reality, the coverage is very basic. You get what you pay for with this company, but they try to make it seem like they are on par with the top companies. To have comparable coverage with the other home warranty companies, you need to add everything on. The problem is, there’s so many add ons. Don’t waste your money here, spend the few extra dollars elsewhere and get the actual coverage you need

6 years ago

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Fmorin05 Pasadena, TX

Very professional and courteous, service person who assisted me with the plan was very helpful and informed me of the plan that I was purchasing.

6 years ago

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Candace Corropolese Norristown, PA

I talked to David and he was very informative and easy to talk to. I look forward to saving money if I need to use this for any reason!

6 years ago

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Frances Gutierrez Bullhead City, AZ

This company is a complete rip off. I have reported them to my state's consumer affairs board. I submitted a claim for a water heater that ruptured and flooded my garage and had to be replaced. Their response is that my policy doesn't cover leaks! Now they want the plumber to investigate WHY it ruptured--apparently "normal wear and tear" isn't a good reason, they want an itemized list of all the components that failed. Bottom line, they continue to refuse my claim.

6 years ago

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Robert Horowitz Cheshire, CT

DO NOT USE THIS COMPANY!! THEY COULD NOT PROVIDE A SIMPLE SERVICE CALL FOR AN ICE MAKER. 6 WEEKS, NO SERVICE DISPATCHED, AND CHARGED ME EXTRA FOR THIS REPAIR SERVICE (Apparently Ice Makers are not part of a refrigerator, which is covered, go figure!) . BIG MISTAKE IF YOU USE THIS COMPANY. NEVER HAD THIS BAD OF AN EXPERIENCE WITH ANY SERVICE ORGANIZATION. THIS IS THE ONE AND ONLY SERVICE CALL I SUBMITTED WITH THEM. I REQUESTED A FULL REFUND.

6 years ago

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Amber Tooele, UT

Amazing experience with this company! I appreciate Sam M, helping me understand the coverage better and helping me through a difficult time!

6 years ago

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A Torres Wylie, TX

The customer service during my phone call was excellent. My issue however was not resolved, I was told it wasn't covered and am disappointed by the lack of concern on the part of the home warranty company.

6 years ago

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Continued Cuctomer Memphis, TN

This is my 2nd policy with this company. They have the best price for the money and the customer service reps are good as well.

6 years ago

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David M Butcher Egg Harbor, NJ

I'm very please with your company any Sales representaTive he did a Very Good Job on getting me to Renew with Select home warranty.

6 years ago

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Kellie Wallace Round Rock, TX

They usually end of paying claims but it is a hard and long road, talking to many people sometimes, to get to that point. They need more knowledgeable people in the initial call phase (people not in India).

6 years ago

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Jess Nashville, NC

Calling in to file the claim was easy but it is taking some time for them to find a technician; however, I appreciate the daily update emails that they are still looking

6 years ago