Name: Select Home Warranty
Rating: 3.7

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Linda Downers Grove, IL

Select Home Warranty was a big scam. Their policy basically excludes everything. Instead of fixing a broken garbage disposal, they said we had to replace it ourselves and send them a receipt to be reimbursed $75. Why do I have a warranty then? When we cancelled, they tried every tactic to get us not to and not give us our refund from our prepaid year. We ended up having to file with the BBB and it took weeks to get our money. Run Away from this company!!

6 years ago

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William Stephen Corder Roswell, GA

You are a scam company. Neither our hot water heater nor our air conditioner was covered. Had to have proof of drainage / flushing each year on the water heater (who does that?) and had to have annual maintenance records on furnace air conditioner (after twenty years - who does that). Pure scan - I will attempt to spread word on internet. Carefully read exclusion #19 - if you do you won't buy!

6 years ago

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Robert Powell, OH

Select Home Warranty is a horrible company! We were told our claim (replacing a furnace motor) was only good for $150 because we didn't have maintenance records. The furnace is 2011 and we just moved in the house in March. Their policies are written to get out of paying their customers. The phone rep made excuses on why they weren't paying, based on assumptions. That's not a good company standard. I highly recommend you to not use Select Home Warranty.

6 years ago

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Cristina T. Orland Park, IL

Horrible! Filed a claim and was told i will be found a plumber and service within 24-48hrs. I told them it was an emergency and he put in an emergency notification on my claim that would get me a faster service than the time frame that was given due to the severity of my situation and having 3 small children at home. Here I am over 55hrs and nothing. I called in and no one to help. They are supposed to be 24/7 but iguess the only 24/7 working is for new clients to sign up not to help.

6 years ago

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Jeram Fulton, MD

Horrific experience, could not find any subcontractor electrician, plumber or sum pump repair or refrigerator repair . Gave up claiming after so many calls and long wait. Subcontractors not ready to work for maximum $100 paid by select warranty co., as contractor said. watch out for their auto renewal terms, waiting period for credit card payments, all tricky terms, taken for ride after you sign up and pay.

6 years ago

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Charli d. Enoree, SC

This is absolutely the worst company. They have absolutely no consistency in what their claims agents tell you. They have given me the 'run around' for months on my claim and continue to create new "hoops" for me to jump through....from only accepting pdf files to different emails to send claims to, after telling me an address they then change it to a different one. They say I will get a response within 24-48 hours but that is a lie. Avoid this company like the plague!

6 years ago

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Tam Stone Mountain, GA

Absolutely the worst company. Contractors would not come because they stated they were not paid by the company over 6 months. They had no one in the area. When i psid it took 72 hours for my claim to be reviewed and they didnt pay much at all.

6 years ago

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Raphael Velaydez Land O' Lakes, FL

Select Home Warranty is honestly the worst company I've ever had. They send out their technicians fairly quick but once they give you their diagnosis it always needs authorization which takes 72 hours and it's always denied. I find it ridiculous that you pay to have your items covered but when you need the help they denied it all. In 2 years I've had 3 claims all denied and I had to pay out my own pocket to have them repaired. I will not recommended this to anyone. I give a 0!!!! Simply Ridiculous! I recently terminated my policy and they still figured out how to take more money from me.

6 years ago

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Robert Williams Deer Park, TX

Our air conditioner went out called them and they told us to hire someone to fix it, we had to replace the air conditioner select home warranty only wanted to give us 150.00 towards a new unit, Everytime we try and refile the claim they keep saying they either need more information or they didn't receive it when we have proof they did. This company is a joke and a ripoff. Their employees are rude 😠 and they basically let you know this is not our problem.

6 years ago

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SID RICHARDSON Menahga, MN

I would not give them any stars for service I gave them 1 star because it did not go any lower. It is the worst company I ever dealt with quick to take your money to sign you up but very very slow to pay claims. And another thing why don't they hire people 4 customer service that can speak good English after all this is America isn't it stay away from this rotten company. I WOULD CANCEL THEM AFTER JUST 4 MONTHS BUT I REFUSE 2 PAY THESE CROOKS WITH SUITS ON THE 75 DOLLAR CANCELATION FEE.

7 years ago

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Bill

My AC failed so I contacted Select. They had me set up with a company that does not honor their insurance. Then they set me up with another. He came and said the fan motor is frozen. The replacement has to be approved by Select. I got a email from Select to take a picture of the data plate on the unit and send it in to them for approval. How stupid is that? I paid the service call and they already sent them the info. Now they say it will take up to 48 hours for approval. I never had this problem with HWA.

7 years ago

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john colello St. Petersburg, FL

This is the worse company i ever saw regarding warranty service. They could not find techs to come out or tried to send the wrong techs out. Then when I did get a tech he screwed up my fridge worse then it was and she denied the claim over something that he did. They do NOT replace anything if it can not be fixed , They only pay what THEY think it is worth at the time which is a standard $ 150 then you have to buy new and pay the difference. They suck

7 years ago

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LaTonya F Stafford Jackson, MS

This company is a rip off! They send someone out within 48 hours to check on your claim and collect $75. Then they give you the run around asking for pictures and maintenance logs. When you send the required info. You don't hear back and when you follow up they say you were supposed to call them back and give them the ticket number THEY sent via email, only to give you $150 towards your claim. It doesn't matter rather it's the dishwasher or A/C. This is the worst company we've had in 11 years. They don't fix anything! Don't wait your time or money on these crooks!

7 years ago

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Waste of Money Baltimore, MD

This company is HORRIBLE. Do not waste your money. I purchased a policy and paid for it in full. A few months later I placed a claim and it was denied as not covered. Okay, whatever. A few months after that I placed another claim. The service person said it was a simple $100 fuse for my stove. After sending 2 extremely incompetent service people to my home I was told they will pay for the part but not install. WTH! The part cost less than the service calls! To top it off, It's a gas stove! Am I suppose to install the part myself? I have never written a bad review ever but this is warranted.

7 years ago

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Kylan Chandler, AZ

DO NOT USE! They have been one of the worst companies I’ve dealt with. To start they do not replace units if they break! And if they pay, it’s only a depreciation value! I had my AC need to be replaced and after I turned in 3yrs on service invoices and receipts they still denied me. Then I had my water heater need maintenance and they would not pay to replace any parts because there was a minor leak. They are useless and do not do as they say. Customer service is awful and outsourced so it’s hard to understand anyone. Save yourself time and money and choose another company!!

7 years ago

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Ann Longview, TX

Had home warranty company before and never did have to wait so long for a tech to fix problem. When I signed up, was told local contractors would be used. Been without hot water for 3 days, and no time has been set for a tech to come out. Cancelled contract and waiting on a refund as I paid for a year. Charge a fee of 75$ for canceling plus months since getting the account. Even though it comes out to 33.25$ a month, they charge 41.??$ a month for the refund. Such a ripoff.

7 years ago

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Nawar Gaithersburg, MD

This company is a fraud! I have paid $1750 and bought 5 years warranty with them last year. This year my AC unit stopped working. They sent me a technician and he said that the compressor is short to the ground and it's not working. Select home warranty interpret that as 'an electric' failure, and according to their policy, electric failure is not covered! I got my own technician and he said that there is no electric failure. Simply the compressor was not working and needs to be replaced! I am super disappointed with this company and I would not recommend it to anyone!

7 years ago

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MW Pilot Point, TX

Filed an A/C claim. Tech came out the next day and repaired the unit and left me with a $675 after telling me they denied the claim. I called customer service only to find out I needed 3 yrs of maintenance records. The rep claimed it was in the fine print of the contract. They claim they are reimbursing me $150. Unfortunately, I'm stuck with them as paid up front for 1 year to get two month free. Buyer beware.

7 years ago

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Andrey Vasilyev Plano, TX

1) Always keep you on hold during the calls up to 80 minutes. 2) You can get service only after 5-10 requests and opening a claim 3) They will cover only $150 for repair and you have to pay $75. Read terms carefully. 4) They use unreliable companies, so you can deal with few of them until service is done. 5) They creating fake reviews for themselves.

7 years ago

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Jackie L. Tucson, AZ

Got a really good rate for good coverage. Much better deal than I've had with current company. Jonathon was very helpful in getting me set up.

7 years ago

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Joanne DeRyder Lake Havasu City, AZ

The representative I spoke to was extremely helpful and was very well-versed in matters concerning the operation of his company.

7 years ago

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Samuel Downey, CA

AVOID AT ALL COSTS!!! I was tricked into signing up for a 5 year contract. I requested 3 repairs within the first 6 months, and was denied ALL THREE. This company is just looking for reasons to deny your contract. Also, the AC technician they sent damaged my AC even further and refused to fix it. This company will not cover you for anything that you actually need.

7 years ago

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Leslie Saint Simons Island, GA

I discovered that I had not received my contract. I emailed SHW, and they immediately responded and provided me with my contract. I am so pleased.

7 years ago

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Dotti King San Jose, CA

David W did an excellent job of providing all the information I needed to help me choose the right home warranty company for me.

7 years ago

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C. Simmons Cypress, CA

Steven K helped me to get a policy just like my daughter's, which was a very good deal. He was very helpful and informative.

7 years ago

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John Z Stajcic Chicago, IL

The representative on the phone was very accommodating and took all the info necessary to set up an appointment for my refrigerator repair.

7 years ago

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Parminder Vacaville, CA

Run, Absolutely do not buy. I have open claims still not taken care of and their customer service does not deserve even a one star. Be warned and Read the fine print of policy section 8.3 this company do not repair or replace the broken appliance but as per 8.3 they only offer you ridiculously low cash in lieu of repair which btw they don’t tell you when they sell the policy. Their agents are the rudest on this planet. After reading this review if you want to throw your hard earned money away then Good Luck.

7 years ago

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Shirley Zettler Canton, GA

If I could choose less than 1 star, I would! Horrible service and totally unprofessional. My hot water heater (which should be completely covered) needs to be replaced and I can't even get them to pick a contractor with enough professionalism to call me to set an appointment. I paid them more than $1000 and this is my first claim. Looks like I'm completely out $1000 unless I decided to sue them for it. Run, run, run!!!!!!! Never, never, never give these people a penny of your hard earned money!

7 years ago

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J dufour Cornelius, NC

I recently moved to NC into a condominium and was assured that all my appliances were covered by SHW. However, not one of my claims were honored. They refused to cover a new HVAC because I could not supply a history of maintenance.! The 12 year old garbage disposal was not covered and now the 13 year old hot water heater was not covered because of rust! They always have some reason to deny a claim. None make sense at all. I will not be renewing and I warn everyone to shop elsewhere for coverage.

7 years ago

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Barbara Daak Apache Junction, AZ

Good morning: I have never been more disappointed in a company. They take forever and I still don’t have a check I should have received for my clothes washer. What wait 3 months and not wash clothes! Now my Air Conditioner. The contractor has not come to fix because the Select Home Warranty did not send an email stating they will pay him. This company is a scam. They take your money and leave you hanging! I’m so frustrated and disappointed in this company. I noticed that other people are to in the reviews. So please be careful who you choose for home Warranty!! Barbara Daak

7 years ago

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Keith Bambei Austin, TX

Absolutely the worst! We waited for 3 weeks to address a simple shower drain charge. After repeated calls, we were advised to locate our own plumber and they would reimburse. We are still awaiting their $268.00 reimbursement after repeated requests over 3 entire months! Cancelled policy and would advise ANYONE considering this company, to find another more-reputable provider!

7 years ago

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Robin Banchik Los Angeles, CA

I bought this warranty 5 weeks ago. I'm had a plumbing problem. There plumber came out and said I needed my septic line replaced and it would cost $4500. I filed a claim and they are only willing to pay $500 of the $4500. I had American home shield for 20 years they are a pain in the butt, but they paid everything minus the copay on all repairs. This is a $4000 shock to me. Do not buy this Insurance.

7 years ago

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Dana L Winslett Sr Milton, FL

It has been extremely difficult to get authorisation for the necessary a/c work required because SHW seemed to be fixated on a low freon reading being a leak even after the technician diagnosed that I have a bad compressor which may be responsible for the low refrigerant reading. SHW does not cover freon leaks so my claim has been denied.

7 years ago

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Adam Broken Arrow, OK

This has been an AWFUL experience! They don't care about you or your problems and refuse to provide the services they claim. They try every loophole possible to get out of helping you and show NO EMPATHY at all. Choosing SHW has been the most regrettable decision I've ever made. It is a COMPLETE WASTE OF MONEY. SELECT HOME WARRANTY is an entire company of THIEVES!

7 years ago

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Dom

When assigning the technician they hired an unprofessional technician. All star heating and air. Who left the job incomplete and would not contact me back after calling several times. Forcing me to how my own technician costing me over $500 or of pocket. 2 months later still not reimbursed. For them to get me a technician who would not abandon me on another situation took them almost a week.

7 years ago

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Sa perry Houston, TX

1 STAR BECAUSE there is no - or ZERO “Select Home Warranty ‘Scammer’”is a scam. And should be their true NAME!! They take your money, charge you $45 and give nothing in return. They need to be banned from the USA and for ripping off people and refund customers money. Everything is referenced to section 8. Is that a housing term?? They Tell you they “ARE NOT” going to pay for your repairs. You fix it and send me a receipt and I may give you a minimum of your premium you PAID back!’ It’s a crock of ......

7 years ago

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Jane Dough Edmond, OK

All other negative comments I have read, add up to the same issues I have experienced. They don’t communicate well. My air conditioner went down. The guy came and took my $75 and never returned. They insisted I needed to contact him which I did for weeks. Every time I called to complain to them they were a joke and transferred me over and over until my head exploded. 82 degrees in my house for summertime. What a joke company.

7 years ago

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Barbara Rice Virginia Beach, VA

This is possibly the worse home warranty company in the world; not just the USA. I paid then up front for my warranty. I had them almost a year before I called to use their services. That's when I found this company takes your money and delivers nothing. Last week I called again for the second time AC unit went out.jihad to wait four days for someone to come then the tect had to call to them from my house for authorization. Now they are not repairing my AC and not returning my calls. This is the worse company ever. Please don't lose your money dealing with This company.

7 years ago

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Morgan Taylorsville, NC

Our water heater went out over a month ago and still has not been fixed. Two different people were sent and neither showed up. They finally had someone show up and he took pictures, took the service fee, and left. No one has been back out and now Select is saying the claim has been closed because someone has already come out and if we would like someone to come back out then we will need to pay again. Our water heater is still not working and it does not seem like they will be doing anything about it.

7 years ago

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Greg Gardea Alto, NM

Make sure and get a copy of the contract BEFORE you purchase this coverage. They may have a long list of things they "cover" but you get what you pay for. Most things have a $150.00 cap in the first three months that goes up to $400.00 after that. If you have to replace something that costs $1000.00 or more they only cover $400.00 of that (max cap). This is nothing compared to the real Homeowners Warranties out there. It took me 5 months to get my reimbursement check with weekly calls and "That check should have been sent by now" responses. TERRIBLE!!!

7 years ago

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Sherry W Wells Sandy, UT

I have been trying to get my heating system repaired for over a month now. I had a reputable company come and diagnose the problem. It took one month for it to be approved, In the mean time the company won't come back because they don't pay their vendors. They assigned another company which have come and repaired my dishwasher. They did such a terrible job, I had to have someone come and redo the repair. No other vendor will come, because they don't get paid, If I use the new vendor I have to pay the 60 fee again.

7 years ago

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KENDRA LAFRANCE

Select Home Warranty is a rip-off. I paid a year in advance ($500). This is my first real claim. My dryer is currently broken. They are refusing to repair and only want to give $150 towards a new dryer. The warranty states that they have to cover parts needed for the dryer to work. The technician that came out won't even tell me what parts I need after paying a $60 deductible. This is a rip-off. I don't advise anyone to invest in this company. I only gave a star because I was required to to make a deposit.

7 years ago

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Mary White Palm Harbor, FL

At this point I have been 10 days without a washing machine. I have paid faithfully for 6 yrs to this warranty company. This is the third time using the warranty. All 3times it has been a nightmare. While they customer service people are polite, they are not helpful. AND there is never a supervisor available to speak with regarding issue. Everything takes 24-48 hours and normally takes 3-4 days. It’s up to the customer to have the follow up. I do not understand...what happen to service ? I sincerely hope that Select will attempt to make good on there end of this contract.

7 years ago

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Sarah Doll Minneapolis, MN

Put 4 claims in with them took so long for a response we had no other option but to take action and get fixed ourselves. What's the point of having a home warranty when you cant get anyone to even show up. Water heater, furnace problems, AC issues all were in need of immediate action....select home warranty....we will get back to you. They we very easy to sign up with but after that, they sucked. Id suggest go somewhere else for a home warrant. We purchased the platinum but they really gave us the steelwool package deal.

7 years ago

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John Salisbury, MD

Be very wary of this company. They are very good at not telling you the whole truth about your contract, claims process, and exclusions. Additionally, the Technicians they send are not trustworthy, and all follow up phone calls are mishandled and offer a lot of double speak. Do not trust anything anyone tells you since they lack integrity. They wouldn't even pay for another technician to visit my home. I am cancelling my warranty with them and going back to another company we used before. I have had a home warranty for 2 yrs previously, with no claims at all.

7 years ago

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Diana Miami, FL

Every single claim was an issue with the company and contractors they sent we would go weeks without an appliance because they didn’t get someone in on the time they requested! Spent hours with the company in the phone inconsistent information! I wanted to cancel in April and even though I sent a request they charged me till august! No one followed up until I called in august to complain!!

7 years ago

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Matthew R. Chandler, AZ

PLEASE, PLEASE do yourself a favor and do not buy any warrantee from this company. They are nothing but crooks. You can get fooled by the low cost but it’s low for a reason. THEY COVER NOTHING AND DENY EVERYTHING. They write in so many stipulations into the contract so they have an out for everything. Leaky faucet, not covered. A/C goes out, we don’t cover wear and tear. Roof over patio dry rotted, we don’t cover patio roofs. It’s a never ending spewfest of denials. SAVE YOURSELF THE AGGRAVATION!!!

7 years ago

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Susan Tawfik Montevallo, AL

This company is horrible!!!!!!!!!!! I decided to sign up with Select Home Warranty to cover my appliances. I submitted my 1st claim a week ago regarding my clothes washer not working. I have yet received information regarding a technician. I've called everyday after the 38 hr period which is what they guarantee you a technician for updates. When I call, I get told the same thing... sorry for the delay we are trying to find a technician and then I get same automated emails, we are dispatching a technician please allow 24 to 48 hours. Save your money or go with another company!!!!!!!!!!!!

7 years ago

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Chris Henderson, CO

STAY AWAY!! I signed up to get some info on their website and got a call within 3 minutes of submitting my info. The guy who called me was insanely rude. Didn’t give me pricing info and asked how I wanted to pay. I explained I didn’t even know the cost and he got hostile so I hung up. They now call me 2-3 times a day harassing me and when I said I wasn’t interested because their customer service was the worst he started trying to belittle me saying things like “you probably can’t afford it anyways cuz your broke” and hung up. Absolutely the most unprofessional business practices.

7 years ago

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Brandyc Fayetteville, NC

Zero is to good for this company. I have put into claims and neither time they wanted to replace the appliance. I bought a home warranty so that I would have assurance that my appliances would be fixed. I am out of pocket $11200 for a stove and about $1000 for a new gas top. Take way away from this company. I found that the the contractors that they sent me are sub par compared to ones that I paid for myself. One claimed he came to the house when he didn't. Liers

7 years ago