Name: Select Home Warranty
Rating: 3.7

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Verified Customer

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Lisa coppola

The company they are using on call are great

6 years ago

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Louis Winchester Anniston, AL

So far when we called to make our claim we had no problem

6 years ago

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LaTanya Chauncey Bowie, MD

The customer service reps have not given the correct information when it comes to payment arrangements.

6 years ago

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Heather

It took them a year to pay out my 75 dollar garbage disposal - I had to send them somewhere around 10+ emails. Hardly anything is actually covered.

6 years ago

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Alexis

I like the price and the call response time is really quick.

6 years ago

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Carol

Started a dryer claim in August and I still haven't receiver my reimbursement and it's the end of November. I wish they would send my reimbursement.

6 years ago

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Sheila

They should follow up and do what they say they are going to do. It was very difficult and they still haven't refunded my forty five dollars yet.

6 years ago

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Jaqueline

I am thinking about canceling my policy. It does not provide anything. I was under the impression that costs were covered but they were not.

6 years ago

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Fred

The claim process seems to be pretty reasonable.

6 years ago

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William

I'm not very happy with the service. They make getting repairs done difficult. They don't want to pay the people doing the job.

6 years ago

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Erin

Our refrigerator broke and the sent out unqualified contractors. It's been a really pour experience. They need to get more qualified contractors.

6 years ago

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Jen

They do not pay for anything. They have it in the contract so that all the common reasons needing repairs are excluded.

7 years ago

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Peter Grantham

Whats the hold up? They are takng there time and not giving me a straight answer on my claim. so far very diapoointed.

7 years ago

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ghulam a niazi

economical and quick in response to claims

7 years ago

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Eddie Simpson

I think it takes longer than it should to get your refund check.

7 years ago

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Brenda McGowan

Answered quickly. So far they have done great service.

7 years ago

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Mrs. colwell

Poor- service not completed. and follow up not done. People who I was referred did not contact or did not perform work satisfactorily.

7 years ago

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James Larey

Absolutely the worst experience I ever had trying to get my central air checked. American Home warranty covered more and was quicker with response.

7 years ago

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tracey

no problems from them when i have had a claim

7 years ago

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Earl Langley

They have been courteous and prompt in their response.

7 years ago

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Jena Hofmann Pantuso

They come up with ridiculous reasons for not covering stuff and taken2 weeks to make the decision not to cover it keeping us on hold for the repair.

7 years ago

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Richard

When I filed a claim, it was denied. Select Home Warranty canceled my policy and did not resolve the outstanding balance.

7 years ago

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Venus

I used it in April and people didn't get back to me until the end of June. I didn't get the service I needed.

7 years ago

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Vincent

Not everything was disclosed. I needed my AC unit serviced and I was not told when I bought the full coverage that the refrigerator was not included.

7 years ago

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Anonymous

I have had a little bit of trouble with them to start with. They try to make it difficult to file a claim.

7 years ago

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Kimberly

The representative that we worked with was fantastic.

7 years ago

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Carla

They usually answer pretty quick. My AC was out and they fixed it pretty fast.

7 years ago

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Sam

Do not cover for major failures even though the product is covered. Pays only fraction of the amount if they agree to replace!

7 years ago

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Gary

Had to use it a couple of times and they come right away and take care of it.

7 years ago

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Carri

Terrible experience with requested AC repair that was not done. Resulting in my plan being cancelled and the year balance that I paid being refunded

7 years ago

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denise dimsey

waiting for my refund for when my AC went out and they sent a shady character and i had to pay for an idividual to fix prblem

7 years ago

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Williams

They are very unprofessional and don't explain contract and the reimbursement policies up front

7 years ago

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Moore

Great value and easy to.work with employees

7 years ago

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Ora Lynch

Dispatched provider, who checked problem, then never returned. Office personnel inconsistently knowledgeable of their own company

7 years ago

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Byrd

Little value for the money. Service techs displeased w reimbursement schedule. Claim review process too long

7 years ago

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Thomas DeLuca

Polite customer servers- work is well done in short time .

7 years ago

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Polly Tomball, TX

Almost everything that I've tried to get fixed, they wouldn't fix. I thought they should have been covered, but they weren't.

7 years ago

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Salvatore Lillington, NC

Both my claims have been denied. I have a leaking pipe under my house and they refused to cover it.

7 years ago

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Goud Washington, DC

Our fridge broke and they told me that it wasn't covered because it was the ice maker.

7 years ago

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Markteisha Jacksonville, FL

The customer service is good.

7 years ago

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Amir Bethesda, MD

I wish I could give no star. Terrible company. My washer broke which was only 2 years old, after 3 months still not fixed. Words cant describe how horrible this company is. Save your money and go with a different company. This company is all about taking your money and drag you along the way till you give up. Shame on you select home warranty.

4 years ago

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mel cis Beeville, TX

This is total BS!! Such a waste of my time and money. They pull these stupid excuses as to why they cannot cover whatever is it that is broken. They have NEVER found someone to do a job , I have always had to find them myself. They short me the reimbursement amounts (and thats if they even pay)! I dont see how this is legal..

4 years ago

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Karen Coleman Porterville, CA

I called Select Home Warranty because I had a cracked heat exchanger inside my heater. They refused to come out and and repair it because of a possible carbon monoxide leak, even though it was only a possible threat. And, the heater was covered in my policy. When I told them to cancel my policy, they said there would be a CANCELLATION FEE.

4 years ago

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Will Ashburn, VA

I have been waiting 8 days for a technician to check out my dead AC unit. Select Home Warranty now tells me it will be another 1-2 business days before a technician will see my unit. I was told the same thing 2 business data’s ago. Beginning to believe I have been ripped off. Horrible service.

5 years ago

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Luis Avitia Garland, TX

The absolute worst service I have ever had. They sent a technician who spent 5 minutes looking at the floor then left, the issue was plumbing and he did nothing at all. The claim has already been denied without anyone ever actually looking for the issue. Read the contract carefully, it's contradictory at best and malicious at worst

5 years ago

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Marilyn Anglin Sherwood, AR

Absolutely nothing! I am a Realtor in Arkansas and this warranty is by far the worst. They cover nothing. I ended up buying a new dishwasher for $900 and they paid me $225. It took 9 months to get my money. I have a Samsung 2018 refrigerator. The ice maker is not covered at all. Will not recommend to my clients for sure.

5 years ago

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Ray Salazar La Quinta, CA

Do not purchase this company’s warranty. They will make excuses and find loopholes to not cover your appliances, components, repairs. Their prices are cheap to suck you in. Do not purchase you will be dissatisfied and disappointed.

5 years ago

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Simin Amini Phoenix, AZ

My first experience with them . When I was purchasing the warranty i wanted to make sure everything is included including plumbing and its fixture. Now that I have a problem which requires the fixture to be fixed, they refuse to change the fixture and I have to pay out of my pocket to get it done or have to pay more $ for additional coverage.

5 years ago

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Riana Jamison Smithville, TX

3 Claims were filed in the last 6 months and not once did a technician arrived. I was forced to find my own technicians and the company will find a way not to reimburse any cost incurred by the policy holder. The service is totally unsatisfactory and unreliable.

5 years ago

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Bdub Boardman, OR

They could not find anyone to perform services. Told me to find my own and they would cover it. We found our service tech, got the problem fixed. Received $170 to cover the $560 bill. Same on the next call except we received $00 for the $1400 service call. Nothing but horrible service. They lied to us. Would not return calls. Just a mess.

5 years ago