Name: OneGuard
Rating: 4.6

check_circle

Verified Customer

star star star star star_border

RICHARD Litchfield Park, AZ

Friendly, courteous, and English speaking staff.

5 years ago

Reply from OneGuard

Dear Richard, Thank you so much for the 4 star review regarding your customer service experiences with OneGuard Home Warranties! Customer satisfaction is at the forefront of our priorities, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Aug. 3rd, 2021

check_circle

Verified Customer

star star star star_border star_border

P Canarelli Sun City, AZ

Almost impossible to contact by phone. I have been on hold for 1 hour or more.

5 years ago

Reply from OneGuard

Dear Ms. Canarelli, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Customer satisfaction and servicing our valued homeowners as quickly as possible is our top priority, and we truly regret the frustration. OneGuard encourages using your online customer portal to obtain information about coverage, the warranty process, and creating service requests as a great alternative to holding during times when we are experiencing high call volume. Thank you again for your consideration and allowing OneGuard the opportunity to provide this information. OneGuard Home Warranties

Jul. 15th, 2021

check_circle

Verified Customer

star star star star_border star_border

Thomas Hardnett Montgomery, TX

It took a little longer for them to get someone out on our last call.

5 years ago

Reply from OneGuard

Dear Mr. Hardnett, Thank you for taking the time to write a review and provide important feedback regarding your customer service experiences with OneGuard Home Warranties. OneGuard strives to make reasonable efforts to initiate service within 48 hours after a service request is made, and we apologize for the frustration. Please know we have confirmed the service request was successfully completed. Thank you again for your consideration and allowing OneGuard the opportunity to serve you. OneGuard Home Warranties

Jul. 16th, 2021

check_circle

Verified Customer

star star star star_border star_border

Colleen Harris Humble, TX

Not enough operators to field calls. Wait time is ridiculous.

5 years ago

Reply from OneGuard

Dear Ms. Harris, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your service history firsthand. Your satisfaction is our number one priority and to service our valued homeowners as quickly as possible, and we sincerely regret the frustration. Please be assured we have confirmed your service request has been completed. Thank you again for your consideration. We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties

Jul. 20th, 2021

check_circle

Verified Customer

star star star star star_border

Leticia Guerrero Queen Creek, AZ

Professional and able to provide details and/or guidance

5 years ago

Reply from OneGuard

Dear Ms. Guerrero, On behalf of the entire team, thank you so much for providing OneGuard Home Warranties with 5 stars and such thoughtful testimony regarding your customer service experiences over the last 4 years! Our number one priority is your satisfaction with all your home warranty and home services needs, and we love the positive feedback and always appreciate the opportunity to help. Thank you again for choosing OneGuard! We truly value your loyal business and look forward to serving you in the future. OneGuard Home Warranties

Jul. 12th, 2021

check_circle

Verified Customer

star star star star_border star_border

Martinez Tolleson, AZ

They don't return calls I had to keep calling back to get action

5 years ago

Reply from OneGuard

Dear Martinez, Thank you for taking the time to write a review and provide important feedback regarding your customer service experiences with OneGuard Home Warranties. Our top priority is customer satisfaction and to service our valued homeowners as quickly as possible, and we sincerely regret the frustration. Please know your testimony plays a vital role in our quality assurance and provides great insight on how we can improve to better serve our valued homeowners. Thank you again for allowing OneGuard the opportunity to serve you. We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Jun. 15th, 2021

check_circle

Verified Customer

star star star star star_border

Richard Manso Surprise, AZ

Good company. Had some issues with contractor.

5 years ago

Reply from OneGuard

Dear Mr. Manso, Thank you so much for the 4 star review regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist and provide the peace of mind you deserve. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Jun. 9th, 2021

check_circle

Verified Customer

star star star star star_border

Louise Wastak Tempe, AZ

Not always sure what is covered and what is not.

5 years ago

Reply from OneGuard

Dear Mr. Wastak, Thank you so much for the 4 star review regarding your customer service experiences with OneGuard Home Warranties! We constantly strive to provide best-in-class service and peace of mind to our valued homeowners and we sincerely appreciate the opportunity to assist with all your home warranty and home services needs. Please know we are available 24/7, 365 days a year to offer our personal assistance and address your concerns in the moment. Thank you again for allowing OneGuard the opportunity to serve you. We truly value your loyal business and look forward to serving you in the future. OneGuard Home Warranties

May. 6th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Melinda Scottsdale, AZ

Horrible to get a hold with on the phone. Took forever to coordinate replacing my AC. Zero communication.

5 years ago

Reply from OneGuard

Dear Melinda, We would like to offer our personal assistance in the matter. However, we cannot locate a OneGuard service plan under the name provided. May we please ask you to forward the plan number or property address to customerrelations@OneGuardhw.com? Thank you for your time and consideration. OneGuard Home Warranties

Apr. 19th, 2021

check_circle

Verified Customer

star star star star_border star_border

Dianne Phoenix, AZ

the annual premium is higher than most that I checked after making payment

5 years ago

Reply from OneGuard

Dear Dianne, Thank you for taking the time to submit a review regarding your experience with OneGuard Home Warranties. We constantly strive to provide best-in-class service and the most comprehensive coverage in the industry at a competitive cost, and we are happy you have chosen OneGuard for all your home warranty and home services needs. On behalf of the entire team, thank you for the opportunity! We truly appreciate your business and look forward to showcasing all the wonderful services OneGuard has to offer. OneGuard Home Warranties

Apr. 8th, 2021

check_circle

Verified Customer

star star star star star_border

Laura Roybal Peoria, AZ

for the most part I get quick results, but it's not perfect

5 years ago

Reply from OneGuard

Dear Ms. Roybal, Thank you so much for the 4 star review regarding your customer service experiences with OneGuard Home Warranties. Our top priority is your satisfaction and to provide swift resolution when you are faced with an unexpected breakdown, and we appreciate the opportunity to help. Please know we also have friendly representatives available 24/7, 365 days a year to help in the moment and answer your questions. On behalf the entire OneGuard team, thank you for your continued loyalty! We truly value your business and look forward to serving you again. OneGuard Home Warranties

Apr. 8th, 2021

check_circle

Verified Customer

star star star star_border star_border

Lynda Plant Houston, TX

2 service requests & nothing covered. 1 should have been in my opinion.

5 years ago

Reply from OneGuard

Dear Ms. Plant, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Our top priority is customer satisfaction, and we apologize for the frustration. In your situation, OneGuard confirmed the breakdown related to the plumbing system was not the result of normal wear-and-tear conditions, and the breakdown of the garage door was not a covered item under the service plan. Thank you again for your consideration and allowing OneGuard the opportunity to provide you with this additional explanation. OneGuard Home Warranties

Mar. 12th, 2021

check_circle

Verified Customer

star star star star star_border

Karen Moore Missouri City, TX

No hassles when filing a claim. Prompt service

5 years ago

Reply from OneGuard

Dear Ms. Moore, Thank you so much for the 4 star rating and wonderful testimony regarding your service experiences with OneGuard Home Warranties! Our top priority is your satisfaction and to ensure the process is hassle free, and it makes us extremely happy to know how well this has worked for you. We love the positive feedback! On behalf of the entire team, thank you again for entrusting OneGuard! We truly value your continued loyalty and look forward to serving you again. OneGuard Home Warranties

Mar. 9th, 2021

check_circle

Verified Customer

star star star star star_border

Nicholas Chorak Scottsdale, AZ

They did a good job handling my problem!

5 years ago

Reply from OneGuard

Dear Mr. Chorak, Thank you so much for the 4 star review and sharing such thoughtful remarks regarding your customer service experience with OneGuard Home Warranties! Providing excellent customer service remains at the forefront of our priorities and we love the positive feedback, and it is always our most distinct pleasure to assist you. On behalf of the entire team, thank you for entrusting OneGuard! We truly value your continued loyalty over the past 5 years and look forward to serving you in the future. OneGuard Home Warranties

Mar. 4th, 2021

check_circle

Verified Customer

star star star star star_border

Bob Cohen Grapevine, TX

They are reliable and fast getting work scheduled

5 years ago

Reply from OneGuard

Dear Mr. Cohen, Thank you so much for the 4 star review and positive comments regarding your customer experiences with OneGuard Home Warranties! Your satisfaction is our number one priority, from the first call for service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. On behalf of the entire team, thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Mar. 4th, 2021

check_circle

Verified Customer

star star star star star_border

Rhonda Chandler, AZ

Good customer service and a good warranty plan

5 years ago

Reply from OneGuard

Dear Rhonda, Thank you so much for the 4 star review and remarks regarding your customer service experiences with OneGuard Home Warranties! Providing best-in-class service and extending the most comprehensive coverage in the industry is exactly what we strive to do, and we are happy to hear this has been your experience. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you again. OneGuard Home Warranties

Mar. 4th, 2021

check_circle

Verified Customer

star star star star star_border

Ron M Scottsdale, AZ

Some processes should take less time eg authorizations

5 years ago

Reply from OneGuard

Dear Ron M, On behalf of the entire team, thank you so much for the 4 star review and feedback regarding your customer service experiences with OneGuard Home Warranties. Please know we strive to ensure that the warranty process is as quick and efficient as possible, and we appreciate your transparency as it aids in our constant pursuit to improve as a leading home warranty provider. Thank you again for using OneGuard for all your home warranty and home services needs. We truly value your business and look forward to serving you again. OneGuard Home Warranties

Mar. 4th, 2021

check_circle

Verified Customer

star star star star star_border

Toni Sun City, AZ

They are quick in getting the help that you need.

5 years ago

Reply from OneGuard

Dear Toni, On behalf of the entire team, thank you so much for providing OneGuard Home Warranties with a 4 star review regarding your customer service experiences! Your satisfaction is our number one priority, and we love the positive feedback and always appreciate the opportunity to help. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you again. OneGuard Home Warranties

Mar. 4th, 2021

check_circle

Verified Customer

star star star star star_border

Debora K Braun Sun City West, AZ

Generally receptive, timely and cover items in the house

5 years ago

Reply from OneGuard

Dear Ms. Braun, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction is at the forefront of our priorities and it is always our most esteemed pleasure to provide you with comprehensive coverage options and timely service. On behalf of the entire OneGuard team, thank you again! We truly appreciate your business and look forward to serving you in the future. OneGuard Home Warranties

Mar. 4th, 2021

check_circle

Verified Customer

star star star star star_border

C. Kus Sun City, AZ

They answer calls promptly and the service is 5

5 years ago

Reply from OneGuard

Dear Ms. Kus, Thank you so much for the 4 star review and providing such positive testimony regarding your service experiences with OneGuard Home Warranties! Our top priority is your satisfaction and to provide best in class service, from the first call to the completed repair, and we love the positive feedback and always appreciate the opportunity to help. Thank you again for choosing OneGuard! We truly value your loyal business of 16 years and look forward to serving you again in the future. OneGuard Home Warranties

Feb. 15th, 2021

check_circle

Verified Customer

star star star star_border star_border

Pete

Limits on complete replacement a/c units as well as water softeners

5 years ago

Reply from OneGuard

Dear Pete, Thank you for taking a moment to submit a review regarding your service experiences with OneGuard Home Warranties. Please know OneGuard strives to provide the most comprehensive coverage in the industry, and to help offset costs when faced with unexpected breakdowns. The service contract is intended to cover the costs to repair or replace the contract holder’s covered systems and appliances when they become inoperative from normal wear-and-tear conditions; however, coverage is not all inclusive. There may be circumstances in which you will be responsible to pay additional costs for parts or services not covered by the contract, and OneGuard will work to determine the best course of action to reasonably minimize these costs. Thank you again for allowing us the opportunity to provide you with this information. We truly appreciate your business and look forward to serving you in the future. OneGuard Home Warranties

Dec. 7th, 2020

check_circle

Verified Customer

star star star star star_border

Sharon Handgis

Easy to get hold of, send competent repair men

5 years ago

Reply from OneGuard

Dear Ms. Handgis, Thank you so much for the 5 star review and thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties and service contractors! Your satisfaction is our number one priority and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. On behalf of the entire OneGuard team, thank you again. We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Dec. 1st, 2020

check_circle

Verified Customer

star star star star star_border

candace gillmor haine

excellent service, lovely people and have never let me down

5 years ago

Reply from OneGuard

Dear Ms. Gillmore Haine, Thank you so much for the 4 star rating and such positive testimony regarding your service experiences with OneGuard Home Warranties! Your satisfaction is our number one priority, and it is always our most esteemed pleasure to assist you with all your home warranty and home services needs, and we appreciate the opportunity. On behalf of the entire team, thank you for choosing OneGuard. We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties

Nov. 6th, 2020

check_circle

Verified Customer

star star star_border star_border star_border

Candice

Customers have little say in which contractor arrives and coverage for important issues is limited.

5 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Tiffany Murdock

because they never got back with me and their communication is terrible. They also never came back to clean my couch.

6 years ago

Reply from OneGuard

Dear Ms. Murdock, Thank you for bringing your concerns to our attention and please accept our apologies for any frustration you may have experienced regarding communication. Please know we have left you a voice message offering our personal assistance and look forward to hearing from you soon. Thank you again for your consideration and allowing OneGuard the opportunity to serve you. OneGuard Home Warranties

Oct. 30th, 2020

check_circle

Verified Customer

star star star star star_border

Anonymous

I've gotten a few things fixed with hardly any trouble.

6 years ago

Reply from OneGuard

Dear Anonymous, On behalf of the entire team, thank you so much for the 4 star review and providing such thoughtful testimony regarding your positive customer service experiences with OneGuard Home Warranties! Your satisfaction is our number one priority, from the first call to service to the completed repair, and we always appreciate the opportunity to help and love the positive feedback. Thank you again for entrusting OneGuard with all your home warranty and home services needs! We truly value your business and look forward to serving you again in the future. OneGuard Home Warranties

Nov. 25th, 2020

check_circle

Verified Customer

star star star star star_border

Tracy

Great response time and variety of services

6 years ago

check_circle

Verified Customer

star star star star star_border

Tony George

Technician was knowledgeable and very responsive

6 years ago

Reply from OneGuard

Dear Mr. George, Thank you so much for the 5 star review and providing such thoughtful feedback regarding your customer service experiences with OneGuard Home Warranties and our service technician! Our number one priority is your satisfaction with all your home warranty and home services needs, and we love the positive feedback and always appreciate the opportunity to help. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Dec. 27th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Doug Krause

You list garage doors as being covered in the large print but in the little print you cover very little of anything

6 years ago

Reply from OneGuard

Dear Mr. Krause, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand and being so receptive to our efforts of assistance. Customer satisfaction remains at the forefront of our priorities and we sincerely apologize for our error in determining coverage for the garage door springs. Please know we have had a direct conversation with the service contractor clarifying coverage for the springs and a check will be mailed to you for OneGuard’s cost for the repair. Thank you again for your consideration and allowing OneGuard the opportunity to provide you with this information. OneGuard Home Warranties

Oct. 14th, 2020

check_circle

Verified Customer

star star star star star_border

Scott Colbath

Competent service. Quick service. No BS.

6 years ago

check_circle

Verified Customer

star star star star star_border

M. Marquez

Agents listen and are courteous and understanding

6 years ago

check_circle

Verified Customer

star star star star star_border

Anthony Huff

Great job , I appreciate it. Timely an proficient

6 years ago

check_circle

Verified Customer

star star star star star_border

Barbara

Good service but we had to wait for appt.

6 years ago

check_circle

Verified Customer

star star star star star_border

aj

the plumber was outstanding in the job he did.

6 years ago

check_circle

Verified Customer

star star star star star_border

Stephen Collins

Using cheaper replacements then when we first signed up.

6 years ago

check_circle

Verified Customer

star star star star star_border

M Goldman Hilo, HI

They always respond quickly and with the right service.

6 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Mary Mesa, AZ

I have had many bad experiences with One Gaurd's customer service and lengthy claim resolutions.

6 years ago

Reply from OneGuard

Dear Mary, OneGuard is actively searching for your information to review the situation firsthand. However, we cannot locate a OneGuard service plan under the name provided. May we please ask you to forward the contract information to customerrelations@oneguardhw.com? Thank you for your consideration. OneGuard Home Warranties

Sep. 2nd, 2020

star star star star star

Peter Palma Woodbridge, ON

Cynthia F is a great contact at One Guard. I just signed up and am hoping the experience continues

4 years ago

Reply from OneGuard

Dear Mr. Palma, Thank you so much for the 5 stars and providing such great testimony regarding your customer service experiences with OneGuard Home Warranties and Cynthia! Customer satisfaction is our utmost priority, and it is always our distinct pleasure to assist you with all your home warranty and home services needs. We agree! Cynthia goes above and beyond and loved having the opportunity to personally help you. On behalf of the entire team, thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Apr. 14th, 2022

star star_border star_border star_border star_border

mike williams Peoria, AZ

One Guard customer service sucks, I called in a repair request for my refrigerator ice maker and they refused to fix it, I’ve been a customer for 10 years, there won’t be an 11th.

4 years ago

Reply from OneGuard

Dear Mr. Williams, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Our top priority is customer satisfaction, and we sincerely regret the frustration. Please be assured OneGuard has analyzed the diagnosis and confirmed the malfunction you were experiencing was not covered in accordance with the service plan. Thank you again for your consideration. OneGuard Home Warranties

Mar. 29th, 2022

star star star star star

DSher Scottsdale, AZ

very responsive and organized, does what it says, had numerous claims and all handled well.

4 years ago

Reply from OneGuard

Dear DSher, Thank you so much for the 5 star review and providing such wonderful feedback regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction and providing a level of service that exceeds your expectations is our utmost priority, and your testimony and the value you find in OneGuard is everything we strive for as your home warranty provider. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Jan. 12th, 2022

star star star star star

Brian Klein

Cindy was great! Very professional and thorough. My work order was scheduled immediately.

4 years ago

Reply from OneGuard

Dear Mr. Klein, Thank you so much for the 5 stars and providing such positive feedback regarding your customer service experiences with OneGuard Home Warranties and Cindy! Customer satisfaction utmost priority, from the first call for service to the completed repair, and it is always a distinct pleasure to assist you with all your home warranty and home services needs. We agree! Cindy is great and she appreciated the opportunity to offer her personal assistance. On behalf of the entire team, thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Jan. 10th, 2022

star star star star star

Anurag Kumar Malvern, PA

Keanna was very helpful with identifying the best coverage for my home. Excellent pricing!

4 years ago

Reply from OneGuard

Dear Ms. Kumar, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties and Keanna! We strive to provide the most comprehensive coverage in the industry and best-in-class service, and we are ecstatic that you have chosen OneGuard as your home warranty provider. Please know Keanna loved the positive feedback, and she enjoyed providing you with her personal assistance. On behalf of the entire OneGuard team, thank you again for the opportunity! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Nov. 22nd, 2021

star star star star star

Greg Burns Tucson, AZ

Christopher S Was extremely helpful and made the process quick and easy. Thank you

4 years ago

Reply from OneGuard

Dear Mr. Burns, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties and Christopher! Our top priority is your satisfaction and to ensure the process is hassle free, and it makes us extremely happy to know how well this has worked for you. We agree! Christopher goes out of his way to provide excellent customer service, and your kind words truly made his day. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home service needs! We truly value your loyal business and look forward to serving you again. OneGuard Home Warranties

Nov. 16th, 2021

star star star star star

Yolanda c San Antonio, TX

JoAnn was super helpful in setting up my service appointment. Very courteous and friendly.

5 years ago

Reply from OneGuard

Dear Yolanda C, Thank you so much for the 5 star review regarding your excellent customer service experiences with OneGuard Home Warranties and Joanne! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist and provide the peace of mind you deserve. We agree! Joanne is very courteous, and she enjoyed providing you with her personal assistance. On behalf on the entire team, thank you again for choosing OneGuard! We truly value your continued business of and look forward to serving you in the future. OneGuard Home Warranties

Oct. 22nd, 2021

star star star star star

Jeffrey Perlman Dallas, TX

Paul C. is very professional, prompt, courteous, and dependable. He is an asset to OneGuard

5 years ago

Reply from OneGuard

Dear Mr. Perlman, Thank you so much for the 5 stars and sharing such outstanding remarks regarding your customer service experiences with OneGuard Home Warranties and Paul! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist and provide the peace of mind you deserve. We agree! Paul is very professional, and your positive feedback and kind words really made his day. On behalf of the entire OneGuard team, thank you again! We truly value your loyal business and look forward to serving you in the future. OneGuard Home Warranties

Oct. 19th, 2021

star star star star star

Tammy Barker Las Vegas, NV

Christopher S was very helpful with helping me with setting up my OneGuard for my new house.

5 years ago

Reply from OneGuard

Dear Ms. Barker, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! We are so happy that you found ease creating your warranty plan and we are overjoyed with the opportunity to assist with all your home warranty and home services needs. We agree! Christopher is exceptional in performing his duties, and your rave review really made his day. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Oct. 13th, 2021

star star star star star

Steve Poulson Houston, TX

Sarah M provided very courteous and professional service and addressed all my needs.

5 years ago

Reply from OneGuard

Dear Mr. Poulson, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties and Sarah! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist and provide the peace of mind you deserve. We agree! Sarah is very courteous, and your positive feedback and kind words really made her day. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Oct. 7th, 2021

star star star star star

SS Peoria, AZ

Lori was very patient and personable! She provided all the answers to my many questions.

5 years ago

Reply from OneGuard

Dear SS, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties and Lori! Answering your questions and ensuring seamless interactions with friendly professionals is our constant pursuit, and we love to hear about your experience. We have also shared your rave review with Lori, and they are extremely grateful for the positive recognition, and loved having the opportunity to personally assist you. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Sep. 21st, 2021

star star star star star_border

Raul Rodriguez San Antonio, TX

Had to call twice to check up on service request. On the second call Liz C took care of it right then. She was great!!!

5 years ago

Reply from OneGuard

Dear Mr. Rodriguez, Thank you so much for the 4 star review regarding your customer service experiences with OneGuard Home Warranties and Liz! We constantly strive to provide best-in-class service and peace of mind to our valued homeowners, and we always appreciate the opportunity to assist with all your home warranty and home service needs. Please know Liz loved the positive feedback, and enjoyed providing you with her personal assistance. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Sep. 14th, 2021

star star_border star_border star_border star_border

Vanessa Pepi Corpus Christi, TX

Terrible, it a rid off. I had to paid for the Freon and then they wanted 1695.00 extra to fix my AC. I would never recommend this company to my friends or even people that I hate. Worst company

5 years ago

Reply from OneGuard

Dear Ms. Pepi, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Our top priority is customer satisfaction, and we sincerely regret the frustration. OneGuard determined the conditions that caused the breakdown you are experiencing pre-dated the effective date of the service plan, and coverage was not extended. Thank you again for your consideration and allowing OneGuard the opportunity to provide this information. OneGuard Home Warranties

Aug. 31st, 2021