OneGuard
6.4
Overall Score
Verified Customer
Review Source
Kara Huff Laveen, AZ
As a homeowner I am so grateful for my OneGuard home warranty. They always come through when I am in a bind like I was last month when my AC went out. It was a sense of relief knowing that it was covered.
5 years ago
Reply from OneGuard
Dear Ms. Huff, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction is our number one priority, and we love to hear about your experience and the value you find in OneGuard. On behalf of the entire team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Jul. 9th, 2021
Verified Customer
Review Source
Mark Wissmann Scottsdale, AZ
Had issues trying to get dishwasher replaced, when requesting service the site does not show the package I have and replaced a built in microwave because basic package said miss you issue wasn't covered when it actually was. Now I have to go through getting a claim after the fact.
5 years ago
Reply from OneGuard
Dear Mr. Wissmann, Thank you for taking the time to write a review and provide important feedback regarding your customer service experiences with OneGuard Home Warranties. Please note when replacing appliances, OneGuard installs equipment comparable in features, capacity, and efficiency, although we are not responsible for matching identical colors, brands, and dimensions, or any features that do not contribute to the primary function of the covered system or appliance. Thank you again for allowing OneGuard the opportunity to serve you. We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Jul. 2nd, 2021
Verified Customer
Review Source
Victor Granados Litchfield Park, AZ
Great customer service and have been very helpful in my overall process of taking advantage of the savings in their services. I have not had any issues and look forward to continue to maintain my house through One Guard!
5 years ago
Reply from OneGuard
Dear Mr. Granados, Thank you so much for the 5 star review and wonderful remarks regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction is our top priority, and it is always our most esteemed pleasure to provide you with quality service and the home warranty protection you deserve. On behalf of the entire team, thank you for entrusting OneGuard with all your home warranty and home services needs! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Jun. 9th, 2021
Verified Customer
Review Source
Glynn Gordon Wittmann, AZ
We have used One Guard for over a year now and find them to be very easy to work with. Their response is very prompt and the vendors they use are professional and well qualified
5 years ago
Reply from OneGuard
Dear Mr. Gordon, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties! Our top priority is your satisfaction and to make the process hassle free, and it makes us extremely happy to know how well this has worked for you, as well as your positive experiences with our professional and courteous service contractors. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Jun. 9th, 2021
Verified Customer
Review Source
MS Huffman Carrollton, TX
I have only had one issue with them that I wasn’t able to work out. I have had to use them 4 times in 4 months and were pleased with the service. All the contractors have been professional and nice . They have also been on time.
5 years ago
Reply from OneGuard
Dear MS Huffman, On behalf of the entire team, thank you so much for the 4 star review and providing feedback regarding your customer service experiences with OneGuard Home Warranties. Our top priority is your satisfaction, from the initial call for service to the completed repair, and it is always our most distinct pleasure to assist. We appreciate your feedback as it aids in our constant pursuit to improve as a leading home warranty provider. Please know we are available 24/7, 365 days a year to offer our personal assistance and address your concerns in the moment. Thank you for entrusting OneGuard! We truly value your business and look forward to serving you again. OneGuard Home Warranties
May. 20th, 2021
Verified Customer
Review Source
Bradley Eads Allen, TX
Only reason it isn’t a 5 Star rating is the amount of time it took from opening ticket to getting the inspection of repair. I am fortunate this time that the technician had what was required to correct issue on his truck. Otherwise I would have been looking at another 3 days minimum for repair
5 years ago
Reply from OneGuard
Dear Mr. Eads, Thank you so much for the 4 star review regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction is our number one priority, from the first call to service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home service needs. On behalf the entire OneGuard team, thank you again! We truly value your loyal business and look forward to serving you in the future. OneGuard Home Warranties
Apr. 22nd, 2021
Verified Customer
Review Source
Laura Spier Phoenix, AZ
They have treated us very fair so far. One hiccup with AC company that their tech gave false information about our unit caused them to end our contract. But I contacted the AC company and they cleared it up with One Guard. They were in the wrong.
5 years ago Edited September 14, 2021
Reply from OneGuard
Dear Ms. Spier, Thank you so much for the 4 star review regarding your customer service experiences with OneGuard Home Warranties! We strive to provide the most comprehensive coverage in the industry and best-in-class service, and we are ecstatic that you have chosen OneGuard as your home warranty provider over the last 5 years. On behalf of the entire team, thank you for choosing OneGuard! We truly value your loyal business and look forward to serving you again. OneGuard Home Warranties
Apr. 22nd, 2021
Verified Customer
Review Source
Lawrence Noga Surprise, AZ
So great on selecting contractors whether maintenance like AC tuneup or mechanic issues like garage door openers. We’ll keep using services other than just break down issues.
5 years ago
Reply from OneGuard
Dear Mr. Noga, On behalf of the entire team, thank you so much for the 5 star review and providing such positive remarks regarding your customer service experiences with OneGuard Home Warranties! Stellar customer service is at the forefront of our priorities, and your testimony and the value you have found in the services we offer is exactly what we strive to achieve. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Apr. 6th, 2021
Verified Customer
Review Source
Lindsay Goodyear, AZ
I have been satisfied with OneGuard with the exception of dealing with an unprofessional service provider and not being able to have a different service provider come to my house unless I paid for a new service call. I did pay the fee because I can not trust the company and have a gas leak due to their mistake.
5 years ago
Reply from OneGuard
Dear Lindsay, Thank you so much for the 4 star review regarding your customer service experiences with OneGuard Home Warranties! Our number one priority is customer satisfaction, and the testimony and value you find in the services we offer, is exactly what we strive to do. Please know we cannot locate a OneGuard service plan under the name provided, and we would be happy to review your situation firsthand, and you can respond through the site or email us at customerrelations@oneguardhw.com. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you again. OneGuard Home Warranties.
Mar. 30th, 2021
Verified Customer
Review Source
Dan Nelson Colleyville, TX
Easy to request. No run around or waiting. They also allow me to customize my policy the way I need it - which includes a salt pool, a mother-inlaw building, etc. We are so happy!
5 years ago
Reply from OneGuard
Dear Mr. Nelson, Thank you so much for the 5 star review and such wonderful testimony regarding your customer service experiences with OneGuard Home Warranties! We strive to provide the most comprehensive coverage in the industry and service that exceeds your expectations, and we are thrilled to hear about your satisfaction with the services we offer. On behalf of the entire team, thank you for choosing OneGuard! We truly value your loyal business of 9 years and look forward to serving you for many years to come. OneGuard Home Warranties
Feb. 8th, 2021
Verified Customer
Review Source
Gregory Price
I have used OneGuard Home Warranty for over 11 years. Customer service is excellent they always listen to what problem you have with your house and direct the correct technician or company to come and solve the problem.
5 years ago
Reply from OneGuard
Dear Mr. Price, Thank you so much for the 5 star review and wonderful testimony regarding your service experiences with OneGuard Home Warranties! Your satisfaction is always our top priority and we take great pride in providing you with the peace of mind you deserve. We are thrilled to hear that this has been your experience and honored that you have chosen OneGuard for all of your home warranty and home service needs over the last 11 years. On behalf of the entire team, thank you again! We sincerely appreciate your loyalty and look forward to serving you again. OneGuard Home Warranties
Nov. 12th, 2020
Verified Customer
Review Source
V Patterson
I have called him out twice and twice they've showed up and they said and fix the problem. In the past I've had houses with other warranty companies, I will only go with one guard now.
6 years ago
Verified Customer
Review Source
KW Jones
The reps are friendly and warm, knowledgeable, and very helpful and professional. I feel like they care! And they act quickly for solutions. And my problems have been addressed with quality service providers each time.
6 years ago
Verified Customer
Review Source
D.G.
I question their selection of vendors. We recently had an experience with a service request for pool service; the vendor OneGuard sent out was prompt in identifying the problem(s); however, they failed to respond to completion of service emails...we went with the company that had previously been sent by OneGuard.
6 years ago
L.C. Conway, AR
I have been a very happy customer of OneGuard for several years now. I have had other home warranty companies with other homes in the past, but i like OneGuard best. That being said, one individual really stands out to me. One time, last year, I was not happy with a decision on an issue and it got escalated Tricia D. She was very professional and courteous and continued to return my communications for several weeks. Even though that item did not go in my favor, i kept Tricia's info handy. Recently, on another item, i reached out to her directly. Again, she was awesome. She has been really prompt with responses and has really gone above and beyond. I cannot provide enough compliments to describe her customer interaction with me. She is the type of employee that makes a difference!! Thank you so much, Tricia, for being amazing!!!
4 years ago
MyMalteseFalcon San Tan Valley, AZ
I've been dealing with OneGuard re replacing a defunct dishwasher. Had to call their fulfillment center with a few quires & reached a Tina L.. In dealing with her, I found her to be very professional, very courteous, very knowledgeable & just wonderful to speak too. She's a very upbeat person! Her answers where clear & to the point. She explained the replacement process & urged me to please call them IF there are ANY issues what so ever w/the unit installed. She also stated they'd love a follow up after the installation of the unit. Also like to add, I asked to leave Tina, this review & rating. She made my Monday. Although, Tina is not the only one I'd rave about, everyone; so far, in the fulfillment center have been helpful. But Tina L., is the best company rep I've run into in a very long time.
Thanks to Tina, I've peace of mind knowing that everything is on track & being handled to the best of OneGuard's ability. Big thank you to Tina L., your the BEST!!
4 years ago Edited April 12, 2022
Reply from OneGuard
Dear MyMateseFalcon, Thank you so much for the 5 stars and providing such amazing testimony regarding your customer service experiences with OneGuard Home Warranties and Scott! Customer satisfaction is our utmost priority, and it is always our distinct pleasure to assist you. We agree! Scott goes above and beyond and loved having the opportunity to personally assist you. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home services needs! We truly value your loyal business and look forward to serving you again. OneGuard Home Warranties
Apr. 8th, 2022
Review Source
Nuneh Grigoryan Fort Worth, TX
I was referred to OneGuard from our realtor and being new to the state I wasn't sure which companies are leading in home warranty. I compared OG with two others and OG had the best coverage and pricing. They also had only few hundred complaints on BBB v. 25k for one other carrier. As far as Melinda who was a total sweetheart on the phone, helped us choose the best coverage plan for our needs. She was extremely responsive and took the time to answer all our questions. She was always following up to see if we received her quotes and was so pleasant to speak to. I would highly recommend OneGuard for coverage and pricing and if you need to speak to a rep, definitely Melinda G!
4 years ago
Reply from OneGuard
Dear Ms. Grigoryan, Thank you so much for the 5 stars and providing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties and Melinda! Answering your questions and ensuring seamless interactions with friendly professionals is our constant pursuit, and we love to hear about your experience. We agree! Melinda is very helpful, and your positive feedback and kind words really made her day. On behalf of the entire team, thank you for choosing OneGuard! We truly value your business and recommendations and look forward to serving you again. OneGuard Home Warranties
Mar. 21st, 2022
Review Source
Joe Cervantes Las Vegas, NV
I actually had a very difficult time getting a resolution of my work request order. It just so happened that both the contractor and Samantha G, the One Guard Rep, called in at the same time. So I did a conference call. Then it got settled. Not to my satisfaction because of the contractor, not One Guard. It's all because of Samantha's dedication to her outstanding customer service. Little by little, One Guard has been stepping up it's customer service. And now Samantha has out done herself. I greatly appreciate it. She didn't know that I'm a Multi-Million Dollar Real Estate Producer here in Las Vegas. I will be sending all my new customers to One Guard for their new home warranty.
4 years ago
Reply from OneGuard
Dear Mr. Cervantes, Thank you so much for the 5 star review and sharing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties and Samantha! Our top priority is to provide a level of service that exceeds your expectations, and it is always our most distinct pleasure to assist you with all your home warranty needs. We agree! Samantha goes out of her way to provide excellent customer service, and your kind words truly made her day. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Feb. 16th, 2022
Review Source
Linda Landry Tucson, AZ
I opted for OneGuard coverage when my old policy expired and wanted to much $$$ to renew. OneGuard had a 'service' option which covered major areas like AC/heater, plumbing, electric and my THWH. I added the pool equipment coverage. I as able to pay my fee monthly and the service fee was lower than most. The second vendor I was sent for my AC was the 2nd most important reason I renewed with One Guard (after their reasonable cost/service fee for the coverage I needed). Scott P assisted me in my renewal and answered all my questions to decide what to keep and if I needed to add any additional coverage for the following year. PS: OneGuard also covered me with individual cooling fans when the first vendor they referred me to for my A/C would not schedule me for 5 days citing a weekend and holiday (despite having 24/7 on all their online platforms). I am convinced OneGuard is customer oriented and offers the best choices in coverage to meet your needs.
4 years ago Edited February 17, 2022
Reply from OneGuard
Dear Ms. Landry, Thank you so much for the 5 star review and sharing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties! Our top priority is your satisfaction and to provide best in class service, from the first call to the completed repair, and we love the positive feedback and always appreciate the opportunity to help. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Feb. 14th, 2022
Review Source
DZ Scottsdale, AZ
If you are considering a home warranty company…OneGuard Home Warranty is the way to go.
Our experience with OneGuard has been wonderful. The company is not only responsive, they’re trustworthy. They actually take your call and resolve your problem (not a call center person with scripted lines).
Supervisor Star P was outstanding. She was extremely professional and went above and beyond to ensure that we were taken care of from start to finish. First class support!
FYI. We had been paying premiums with another service (American Home Shield) for years, only to have the most frustrating, negative experience when we actually submitted a claim. I cannot stress enough how strongly I recommend that you avoid this company. Do some research…the negative reviews are not outliers…they’re accurate. They’re really bad.
OneGuard is the way to go!
4 years ago
Reply from OneGuard
Dear DZ, Thank you so much for the 5 star review regarding your outstanding customer service experiences with OneGuard Home Warranties and Star! We strive to provide the most comprehensive coverage in the industry and best-in-class service, and we are ecstatic that you have chosen OneGuard as your home warranty provider. We agree! Star goes above and beyond, and truly embodies the caliber of service OneGuard strives to provide. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Jan. 24th, 2022
Review Source
Alexander F Porter Hacienda Heights, CA
I called to ask some clarification questions about our experience and relationship with OneGuard and had the pleasure of speaking with Chris S! He happily addressed all of my questions and even explained to me how my system worked and what was covered by adding the additional coverage packages for my AC unit! He was very insightful and understanding of my perspective and offered some great advice with regards to moving forward with our warranty. He concluded by outlining the benefits of pursuing a 24mo agreement, rather than a 12mo, and even though we declined his offer (and went with the 12mo contract), it was helpful to know we have options! Thank You Chris for your help and the seamless experience you provided us!
5 years ago
Reply from OneGuard
Dear Mr. Porter, Thank you so much for the 5 star review regarding your amazing customer service experiences with OneGuard Home Warranties and Chris! Our top priority is your complete satisfaction and to make the process easy and hassle free, and we are happy to know how well the warranty process has worked for you. Please know Chris loved the positive feedback, and he enjoyed providing you with his personal assistance. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Oct. 13th, 2021
Review Source
SewerRat CA
OK, so… several things went wrong with my service request and, realistically, I would have given OneGuard somewhere around 3 stars. I had a couple different people I spoke with give me misleading info and promise things seemingly to placate me without any noticeable follow-through. Admittedly, some of this was tricky on a holiday weekend, so maybe bump it up to a 3.5-star review.
However, at some point, I was transferred to Niquan W, who went so above and beyond that she brought the score up to a 5-star review. She honestly took a personal interest and did a bunch of extra work on my behalf sorting out a particularly… uh, “plumbing-related…” situation that was truly awful. So, I’m still pretty annoyed with how some of this went down. But this was by far the most help I’ve ever gotten from a disembodied voice on a phone in my life. I thought I could think of another, but it turns out I’m just tired and was remembering that one scene from The Matrix.
She deserves both a raise and promotion — and probably some home-made cookies, but I’m not much of a baker. Seriously, whatever she’s being paid isn’t nearly enough.
Anyway, I’m gonna get some sleep since, thanks to Niquan, I actually can.
5 years ago
Reply from OneGuard
Dear SewerRat, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties and Niquan! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist and provide the peace of mind you deserve. We agree! Niquan goes out of her way to provide excellent customer service, and your kind words truly made her day. Thank you again for the opportunity! We value your business and look forward to serving you in the future. OneGuard Home Warranties
Sep. 14th, 2021
mike snow Fort Worth, TX
I have had to use OneGuard on several occasions over the last year and received excellent service each time. The various service contractors they used were usually prompt, courteous, and professional. After considering several other companies when my renewal came up I decided to renew with OneGuard after speaking with Ms. Cynthia Freeman their Homeowner Sales Advisor. Ms. Freeman was friendly and informative and helped walk me through determining the best policy for my needs. She was a big influence for my renewal! If I had one suggestion it would be to improve their phone system so prompts could be cut short.
5 years ago
Reply from OneGuard
Dear Mr. Snow, Thank you so much for the 5 stars and providing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties, our service contractors, and Cynthia! Your satisfaction is our utmost priority, and it is always our distinct pleasure to assist you with all your home warranty and home services needs. Cynthia also enjoyed speaking with you and she loves the positive recognition. Thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Jul. 12th, 2021
Brett Neibel Mesa, AZ
First time home owner here in Arizona and have only been in the home for about 8 months but have used OneGuard for multiple things such as a repair of our built-in microwave and an HVAC tune-up before the summer hit. Very easy to request a service through them and I had no issues.
Today, I renewed my plan for another year. I had plenty of questions for Paul Coya, the Homeowner Sales Advisor with OneGuard. Paul was incredibly nice, answered all of my questions with ease (there were plenty of questions) and it was clear that he was there to ensure I got everything I wanted into our renewal plan. Thanks Paul!
5 years ago
Reply from OneGuard
Dear Mr. Neibel, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! Our top priority is your satisfaction and to ensure the process is hassle free, and it makes us extremely happy to know how well this has worked for you. We agree! Paul goes out of his way to provide excellent customer service, and your kind words truly made his day. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home service needs! We truly value your continued business and look forward to serving you again. OneGuard Home Warranties
Jul. 1st, 2021
rbcgoblue Tempe, AZ
OneGuard has been an excellent home warranty company. They are timely in their response and easy to get a hold of when need be. All of the companies that they contract with have been more than capable in handling the task at hand.
The only instance in which I was frustrated was when my AC went out in Arizona summer and the first HVAC company that they had scheduled me for was more than a week out for their appointment. However, I reached out to OneGuard again and they were able to find another HVAC that could come sooner. I was pleased that they rectified it so quickly, but it was frustrating in the moment.
Paul Coya has also been very helpful in the renewal process. He kindly explained everything and told me clearly that there were certain parts of my plan that I did not need to pay for and was able to bring my cost of renewal down. I was very pleased to have worked with him.
5 years ago Edited September 14, 2021
Reply from OneGuard
Dear Rbcgoblue, On behalf of the entire team, thank you so much for the 5 star review and providing such positive remarks regarding your customer service experiences with OneGuard Home Warranties! Our top priority is your satisfaction and to ensure the process is hassle free, and it makes us extremely happy to know how well this has worked for you. We agree! Paul goes out of his way to provide excellent customer service, and your kind words truly made his day. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Jun. 29th, 2021
Jeff Jayne Phoenix, AZ
I'm in the middle of 2 work requests right now, but my most recent call to One Guard probably helped save my sanity and well being. I called in Wednesday about a 14yr+ original fridge that has been repaired twice (3/2017 & 1/2021) and keeps freezing up the coils, resulting in loss of cooling to the fridge. The got me scheduled for a Friday repair. Very next day, the AC goes out, with before bedtime temperatures in the house at 95 degrees. When the ac company called me on Thursday to schedule the appointment, they said the earliest available was Wednesday. I have a fridge out that is being repaired Friday, with an AC out that won't be repaired until Wednesday of the following week. I called back this morning (Friday) to discuss the fridges repair while the house is 95 degrees. For a fridge that isn't cooling, I thought that was a concern. Liz C put me on a hold and started reaching out to their AC contractors. When she came back on the call, she said she was able to get a company to service me tomorrow. Really wasn't sure what I was going to do there for a bit and how much it was going to cost me to stay away from the house for about 5 days...pending AC repair time. Even though this is still "ongoing", Liz really helped out this family going through a rough year. Most ever service claims in 14 years already in 2021. Nice to know One Guard will keep things running for us. All those years I've thought about cancelling the home warranty...sure glad I didn't. Looking forward to riding out this Phoenix heatwave with working AC again. 95 inside, 117 outside...HELP!
5 years ago
Reply from OneGuard
Dear Mr. Jayne, Wow! Thank you so much for the 5 star review and thoughtful testimony regarding your customer service experience with OneGuard Home Warranties and Liz! Our top priority is your satisfaction, and we surely appreciate the opportunity to serve as your home warranty provider over the last 14 years. Please know your situation was very important to Liz and she appreciated the opportunity to advocate on your behalf to retrieve sooner service, and your kind words really made her day. On behalf of the entire team, thank you for entrusting OneGuard! We truly value your loyal business and look forward to serving you again. OneGuard Home Warranties
Jun. 25th, 2021
C&T Basile Chandler, AZ
As a Real Estate Agent I have received positive feedback from my clients stating how easy it is working with OneGuard and how reliable they are. Once our existing warranty coverage expired on our personal home and after dealing with another company previously and experiencing many frustrating hurdles to get repairs done, my husband and I opted to go with OneGuard. Not only was Malinda extremely efficient and easy to work with but she also suggested some valuable coverage options that will give us great peace of mind and definitely prove beneficial in the event that we ever need it. I look forward to partnering with OneGuard and Malinda! Thank you so much!!
5 years ago
Reply from OneGuard
Dear C&T Basile, Thank you so much for 5 star review and providing such thoughtful testimony regarding your amazing customer service experiences with OneGuard Home Warranties and Melinda! We are so happy that you found ease creating your warranty plan and we are pleased with the opportunity to assist with all your home warranty and home services needs. Please know Melinda loved the positive feedback, and she enjoyed providing you with her personal assistance. Thank you again for choosing OneGuard! We truly value your business and recommendations and look forward to serving you in the future. OneGuard Home Warranties
Jun. 18th, 2021
Kathy Rudd Austin, TX
Cynthia F made it wonderful!
I had called the scheduling line about an open service call and was put on hold twice for 16 minutes each time and then disconnected. I tried again and was put on hold. The final time, Cynthia greeted me, and I explained how frustrated and disappointed I was with my previous experience, and that I was not planning on renewing my contract with Oneguard. Cynthia was sympathetic to my situation and offered to help right away, even though it wasn’t her area. She made sure to address all of my concerns, and offered a followup call with additional info I needed. Due to her great customer service, Oneguard kept a customer, and I will call her in August to renew my policy. It’s nice to know that someone still cares about customer experience!
5 years ago
Reply from OneGuard
Dear Ms. Rudd, Thank you so much for 5 star review and providing such thoughtful testimony regarding your excellent customer service experiences with OneGuard Home Warranties and Cynthia! Your satisfaction is our number one priority, from the first call for service to the completed repair, and it is always our most distinct pleasure to assist and provide the peace of mind you deserve. Please know we have shared your comments with Cynthia and she truly appreciates the opportunity to go the extra mile on your behalf and was humbled by your commendation. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Jun. 18th, 2021
TOM BOWATER Denton, TX
If it was possible to give a rating higher than five stars, this company would be the most deserving of them all! My wife and I have been Realtors for over 30 years now and without question, OneGuard has shown us a level of service that has been nothing less than exemplary. They are quick to answer the phone (U.S. based), are more than helpful when they pick up in a more than timely manner and have a great site for tracking service calls and placing orders. Most amazing too is that they have folks monitoring progress on your request who will follow up with you. Folks, such as Alicia P. in particular, have reached out to us to share her knowledge with us and take the time to ensure that we were well cared for. Suffice it to say, OneGuard has definitely rasied the bar for one's expectation of exceptional customer service.
5 years ago
Reply from OneGuard
Dear Mr. Bowater, Thank you so much for the 5 star review regarding your amazing customer service experiences with One Guard Home Warranties and Alicia! Your satisfaction and providing a level of service that exceeds your expectations, is our number one priority and your testimony and the value you find in OneGuard is everything we strive for as your home warranty provider. Please know your review made Alicia's day, and she appreciated the opportunity to help and the positive recognition. On behalf of the entire team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
May. 13th, 2021
Mel L Canton, OH
Today 4/9/21 I called to renew my contract and I spoke with Keanna C., she went above and beyond to answer all the questions I had to make sure that when we ended our call that I was satisfied. She was friendly and knowledgeable. I was very happy aand satisfied at the end of the call. This is why I chose OneGuard for my home warranty. OneGuard has always put me as a customer first. They have always sent out techs that were friendly and who knew what they were doing and I didn't need to have them come out a second time to fix the same thing again and make a complaint. OneGuard has excellent customer service. Every time I have called they have always been courteous. I feel OneGuard has the best plans for the price and this is why is stay with them, why my realtor suggested them and why I always tell my friends and family about them.
5 years ago Edited September 14, 2021
Reply from OneGuard
Dear Mel L., Thank you so much for the 5 star review and providing such thoughtful testimony regarding your excellent customer service experiences with OneGuard Home Warranties and Keanna! Your satisfaction and providing a level of service that exceeds your expectations, is our number one priority and your testimony and the value you find in OneGuard is everything we strive for as your home warranty provider. We agree! Keanna goes above and beyond, and truly embodies the caliber of service OneGuard strives to provide and loved having the opportunity to personally assist you. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home services needs! We truly value your continued business and look forward to serving you again. OneGuard Home Warranties
Apr. 15th, 2021
Stephen Beyer, Ph.D. Richardson, TX
So far the Customer Support team has been helpful. The contractor has returned today to try to fix my dryer back to its original condition. It still seems as if these contractors are "winging" it as they go...trying this, trying that. But, that is not the Customer Support teams fault. Yesterday, Ms. Cynthia F. was so kind as to help me even though she is in the Sales department. She took the time to listen to my frustration...and offer to assist me by directly contacting someone in the appropriate department. Additionally, Ms. F. was kind enough to follow up with me this morning. One Guard is fortunate to have a kind, considerate and professional person, like Ms. F., on their team.
5 years ago Edited September 14, 2021
Reply from OneGuard
Dear Mr. Beyer, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties and Cynthia! Your satisfaction is our number one priority, and we love the positive feedback and always appreciate the opportunity to help. We agree! Cynthia goes above and beyond, and truly embodies the caliber of service OneGuard strives to provide. Please know we have confirmed a replacement offer has been processed on your behalf for the dryer replacement. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home services needs! We truly value your loyal business and look forward to serving you again. OneGuard Home Warranties
Apr. 5th, 2021
Tonya Walter Southlake, TX
I know that many Home Warranty companies often get complaints about not covering things that homeowners expect to have covered. I have to say that OneGuard has really outperformed our expectations and we have saved much money over the years. In addition to that, we have also changed providers on occasion to the company that OneGuard sends to our house for repair. For example, we changed pool companies as we were so impressed with the one that OneGuard sent when we had pool equipment issues. Also, their customer service is excellent and always professional and courteous.
Kenneth C. just provided me with excellent service! Highly recommend OneGuard if you are in the market for a home warranty.
5 years ago Edited September 14, 2021
Reply from OneGuard
Dear Ms. Walter, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your excellent customer service experiences with OneGuard Home Warranties and Kenneth! Our top priority is to provide a level of service that exceeds your expectations, and it is always our most distinct pleasure to assist you with all your home warranty and home service needs. We agree! Kenneth is exceptional in performing his duties, and your rave review really made his day. On behalf the entire OneGuard team, thank you again! We truly value your business and recommendations and look forward to serving you in the future. OneGuard Home Warranties
Apr. 5th, 2021
Susie Hallstrom Allen, TX
I had multiple issues that I needed to take care of: a garage door that would work only sometimes, and several plumbing issues in one bathroom. Cynthia S was the Customer Representative who answered my call. She was friendly, knowledgeable, and REALLY listened to the issues I was having. Ms. S asked appropriate questions in order to be thorough and to make sure the companies caring for my electrical and plumbing problems would be the right ones to fit my needs. Of ALL the years with One Guard, and there have been MANY, Cynthia was by far THE BEST Customer Rep. I definitely felt taken care of! Thank you Cynthia S
5 years ago Edited September 14, 2021
Reply from OneGuard
Dear Ms. Hallstrom, Thank you so much for the 5 star review and sharing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties and Fred! We strive to provide the most comprehensive coverage in the industry and best-in-class service, and we are ecstatic that you have chosen OneGuard as your home warranty provider over the last 6 years. Answering your questions and ensuring a seamless contract renewal was extremely important to Fred, and he appreciated the opportunity to offer his personal assistance to you. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home services needs! We truly value your loyal business and look forward to serving you in the future. OneGuard Home Warranties
Apr. 1st, 2021
Miguel Hernandez North Richland Hills, TX
I have been a One Guard customer for over 8 years. I have not always been happy with the non-coverage of certain problems/issues when I've used their services. However, to be fair, I would have known the issue was not covered if I had read the terms of the contract carefully. Overall, they have come through for me when I've needed it. In one of two work requests I have in process at present, they went to bat for me when I ended up at odds with a recalcitrant contractor and reassigned the case to another at no additional cost to me. I give One Guard five stars for having the foresight to hire persons like Jessica C. who doggedly pursued the case until its reassignment. But that's not all! She actually called me several times to check on whether or not I had been contacted by the contractor and any work they might have done. (Did you actually get that? She called me! ...several times! I did not have to call and hold until served.) I have "friends" that would have cared less. One Guard is fortunate to have such an ombudsperson in their employ. She brings the company much credit.
5 years ago Edited September 14, 2021
Reply from OneGuard
Dear Mr. Hernandez, Thank you so much for the 5 star review and sharing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties and Julia! Our top priority is to provide a level of service that exceeds your expectations, and it is always our most distinct pleasure to assist you with all your home warranty and home service needs. We agree! Julia is very courteous, and truly embodies the caliber of service OneGuard strives to provide. Thank you again for choosing OneGuard! We truly value your loyal business and look forward to serving you in the future. OneGuard Home Warranties
Mar. 12th, 2021
Nikki Wellington ,
Ms. Cynthia was PHENOMENAL!
If we were face to face I'd hug here at a Social Distance!
The reason we left One Guard is because of the Customer Service and EXTREME long holds to place a claim for a service call was no less than 3 hours and the longest I've been on hold for 4.5 hours..just to talk to someone!
She made our transition back so very easy and unnerving.
She was super patient and understanding!
She made me feel like we were childhood friends.
I'm a Escalations Supervisor at a bank and I would love to have her on my team!
Keep her for as long as you can and give her a raise, gift card or something to show how much she is incredibly appreciated. I'll send something if I can. Let me know!
Thank you so much Phenomenal Queen Cynthia! God bless!
5 years ago
Reply from OneGuard
Dear Ms. Wellington, Wow! Thank you so much for the 5 star review and amazing remarks regarding your customer service experience with OneGuard Home Warranties and Cynthia! Our top priority is your satisfaction, and we are happy to hear this was your experience. Please know Cynthia really appreciates your commendation and the opportunity to provide excellent service and ensure a seamless contract renewal. On behalf of the entire team, thank you for choosing OneGuard! We truly value your continued business and look forward to serving you again. OneGuard Home Warranties
Mar. 15th, 2021
John Manning Fresno, CA
Excellent home warranty selections, broad range of upgrade options for specific home items that can save you thousands of dollars, knowledgeable & friendly vendor technicians and great One Guard Customer Service. These are fair priced policies for what you want in return in quality service. From the first time you call OneGaurd you'll know they are people who care and know the home warranty business. When I renewed my policy I asked how Alexander J. was doing, he said Blessed! Wow, that uplifted me! With people like Alexander and my prior commendable services with OneGaurd has made me a grateful and blessed customer...Thanks John
5 years ago
Reply from OneGuard
Dear Mr. Manning, Thank you so much for the 5 star rating and such wonderful feedback regarding your customer service experiences with OneGuard Home Warranties, our contractors, and Alexander! It is our constant endeavor to provide the most comprehensive coverage in the industry and a level of service that exceeds your expectations, and we are overjoyed to know that this has been your experience. Please know Alexander enjoyed speaking with you and offering his personal assistance, and truly appreciates your kind words. On behalf of the entire team, thank you again for choosing OneGuard! We appreciate your continued business and look forward to serving you again. OneGuard Home Warranties
Mar. 4th, 2021
Laura Self Round Rock, TX
Marcus J. went above and beyond his responsibilities to do everything humanly possible to help resolve my problem of having had gas fumes in my home for over two weeks and being unable to find anyone to take responsibility for the problems that I was having in getting a correct diagnosis and a rapid solution to the problem. I have asked other OneGuard employees to help me as well as the vendor representatives in addition to calling the gas company to come to our home. But the problem of smelling fumes from the vents continued and I have been sick with nausea and headaches for over two weeks, and I've been extremely worried about my husband who has a serious heart condition being in the home. I won't review all the details of what Marcus did today, but I hope that he is recognized and rewarded for his outstanding service today through contacting a manager at the vending company to get an explanation for the continued fumes and to arrange a solution. I can't put into words my gratitude since I have been very concerned about leaking gas in our home, and we have been through a lot in the past week since the winter storm hit in TX and my family has had extended periods of time without power, heat, gas, water, and the loss of some appliances. I thank God for OneGuard and for Marcus being there for our family during this challenging time in our state and for us personally. Thank you, and God bless you all!
5 years ago
Reply from OneGuard
Dear Ms. Self, Wow! Thank you so much for the 5 star review and outstanding testimony regarding your customer service experience with OneGuard Home Warranties and Marcus! We constantly strive for quality service with helpful professionals and we are glad this was your experience. Please know your situation was very important to Marcus and he appreciated the opportunity to advocate on your behalf until resolution was achieved, and your thoughtful review really made his day. On behalf of the entire team, thank you for entrusting OneGuard! We truly value your business and look forward to serving you again. OneGuard Home Warranties
Mar. 4th, 2021
Alain Harvey Cypress, TX
OneGuard offers excellent coverage at competitive prices for home warranty needs, including our sprinkler system, outdoor spa, and major appliances. Oneguard's customer service is responsive, and I have never experienced any issues with scheduling a service appointment.
I recently spoke with customer representative Cynthia F, who helped us revise our policy coverage from the prior year. She performed comparisons of our current coverage and proposed additions to other policies OneGurad offers to find us the right fit for the best price. She also was able to answer our questions and maximize our savings.
We have been OneGuard customers for many years and have always been satisfied with the service we have received. We highly recommend OneGuard for the company's responsiveness, cost-effectiveness, and comprehensive coverage.
5 years ago
Reply from OneGuard
Dear Ms. Harvey, Thank you so much for the 5 star review and such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties and Cynthia! Providing best-in-class service by knowledgeable associates and extending the most comprehensive coverage in the industry is exactly what we strive to do, and we are happy to hear this has been your experience. Please know Cynthia enjoyed speaking with you and your kind words really made her day. On behalf of the entire team, thank you for your continued loyalty and choosing OneGuard! We truly value your business and recommendations and look forward to serving you in the future. OneGuard Home Warranties
Jan. 29th, 2021
James Boardman, OR
I'm 2.5 months into my home warranty with OneGuard. To give an overview, creating cases and getting them handled is very quick. There are a few idiosyncrasies to what they cover you should be familiar with, but nothing too drastic. My only complaint is actually with some of their partner vendors. They often 'coach' saying "this isn't covered" and will bill you for things outside the warranty that are rightfully there, so keep an eye on it. (This is more a reflection of the partners, than OneGuard though.) I had an instance I was upset about the vendor and the next time I talked to OneGuard I mentioned it and they immediately refunded me. It was amazing. There was also, recently, a dryer dispute where the dryer failed and OneGuard wasn't going to cover it because it was a known manufacturer defect. I asked it be escalated and then it sat stale for two weeks. I called again, obviously disgruntled over the process, and Joanna Brooks took it on. Seriously awesome service, she listened to my complaint, we reviewed the contract together and she agreed with my interpretation and expectation. She escalated and got it covered entirely. I can't say enough good things about her. So far, the experience has been great and I'll plan to update over the next few months as I have no doubt more things will go wrong in this house.
5 years ago
Reply from OneGuard
Dear James, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties and Joanna! OneGuard strives to provide the most comprehensive coverage in the industry and best-in class service, and we love hearing about your experience. Please know your situation was extremely important to Joanna, and she appreciated your kind words and also having the opportunity to personally assist you. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you again. OneGuard Home Warranties
Dec. 22nd, 2020
Jane B Cave Creek, AZ
The first time I called today I asked the girl if she could get someone out today because we were smelling smoke and very concerned. She said she couldn't put a rush on the work order and that if I hadn't heard from the contractor by noon, I should call him. Well I heard from the contractor and he said he couldn't make it out until Wednesday.
Then I called One Guard again and spoke to Joanne Kempton. Wow, was she great! She put me on hold until she found a contractor that could come out today and he did and all is well now. Great job to a great employee, Joanne Kempton. She should get a raise. She knows how to treat your customers.
5 years ago
Reply from OneGuard
Dear Jane B., Wow! Thank you so much for the 5 star review and such positive testimony regarding your recent service experience with OneGuard Home Warranties and Joanna! Providing expedient service and accurate repairs from reliable service contractors is our top priority, and we are overjoyed to hear this has been your experience. Please know we have shared your rave review with Joanna and she truly appreciated the opportunity to go the extra mile on your behalf and was humbled by your commendation. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Dec. 3rd, 2020
Anthony and Jane Sacks Phoenix, AZ
OneGuard and it's employees are a 1st class operation. Since we purchased our home and received a one year warranty provided by the seller, we have had the privilege to work with employees who were knowledgeable not only about their products that they were providing but also helpful with policy coverages.
We are now going into our 5th year with OneGuard. Michele O has provided us with new knowledge about our policy. Thanks to her information, we will be fully covered by one of One Guard's best policies. We can not say enough about her representation of the company and working with us as valued customers. She is detailed oriented and her follow-up is impeccable !
5 years ago
Reply from OneGuard
Dear Mr. and Mrs. Sacks, Wow! Thank you so much for the 5 star review and amazing testimony regarding your service experiences with OneGuard Home Warranties and Michele! Our top priority is customer satisfaction provided by friendly and personable service professionals, and we are delighted that this has been your experience. We agree! Michele is exceptional at performing her duties and truly humbled by your kind words. On behalf of Michele and the entire OneGuard team, thank you for the opportunity! We sincerely value your continued business of 5 years and look forward to serving you for years to come. OneGuard Home Warranties
Nov. 25th, 2020
Melinda Danielson Phoenix, AZ
Honesty and Integrity are important to me and I have found that with this warranty company.
In 2020 I downgraded my plan to the System Guard. I had an issue with my Dishwasher I knew would not be covered by the warranty, however I called to inquire about businesses they could recommend to use and was able to connect with a business that fixed my dishwasher and was great in their service.
In renewing my policy for 2021 I spoke with Alexander J, he was courtesy, efficient, and helpful in renewing my policy. I also appreciated the discount for this next year and the ability to pay for the policy in 3 payments versus yearly or monthly.
5 years ago
Reply from OneGuard
Dear Ms. Danielson, Thank you so much for the 5 star review and such positive testimony regarding your outstanding service experience with OneGuard Home Warranties and Alexander! Your questions regarding coverage and the contract renewal were extremely important to Alexander and he appreciated the opportunity to offer his personal assistance to ensure you received the best coverage to fit your needs. On behalf of Alexander and the entire OneGuard team, thank you for entrusting OneGuard! We truly value your business and look forward to serving you soon. OneGuard Home Warranties
Nov. 25th, 2020
DeWitt Beeler Phoenix, AZ
My experience with home warranty companies has been a mixed bag. The OneGuard home warranty that the seller of the home I just bought provided for us has been a real eye-opener. I've had to make three claims so far, and I've been consistently pleased with the service. They don't scrape the bottom of the barrel for contractors, a problem I've run into before: both contractors they've sent have been excellent. In fact I'd honestly say that both (Lorne at Loe's Appliance and Justin at Collins Commercial Services) exceeded my expectations. Heidi Smith at OneGuard has been outstanding at responding to questions, communicating clearly, and following up on requests; again, much better than I'm used to with so many "service" companies. In a couple of cases, my problem couldn't be resolved due to things like lack of parts for an outdated unit so they offered money in lieu of repair. So far, I'd say their offers have been quite reasonable; I haven't felt at all like I was being taken advantage of. Their website is well constructed and laid out, easy to follow, and it actually works; this is the cleanest claim process I've ever used. So overall, yes, if a warranty makes sense for you I don't see how you could go wrong with these folks.
6 years ago
Terie Parkin Houston, TX
I have had One Guard for a few years was grandfathered in from Allied Home Warranty. Prior to Allied I had other home warranties. I can say without a doubt that One Guard is the best! Their website is clear and user friendly, you can submit service requests and pay online. They are very prompt in dispatching service requests and keep you updated via text on the vendor. Vendors they use are very good best I’ve had with a home warranty.
Customer service is great, staff are friendly and professional - I’d like to give a shout out to Paul C who assisted me recently he was very professional and super friendly!
Most importantly the coverage is great and I’ve never had pushback on any claim for repairs I’ve submitted.
Thanks One Guard
6 years ago
Amy Patton Cypress, TX
One Guard is the BEST! I have been in real estate for over 18 years and I only refer my clients to One Guard. I have personal experience with One Guard. My home warranty with One Guard took care of my A/C after I purchased and my unit went out within 6 months. Dallas Crawford is the sales representative for my RE/MAX office. She is available anytime after hours or on weekends for any questions or concerns my clients might have about the different plans and coverage. Dallas goes above and beyond when it comes to customer service! I believe in One Guard! I am not only a referring partner but a paying customer for over 6 years! Thank you One Guard!
6 years ago
Babs Glendale, AZ
OneGuard Home Warranties is literally the best. I have had them for just over 4 years since i purchased my first home. Time after time they have saved me from the middle of summer when my AC was out to when my refrigerator went down last year resulting in a replacement. Their service contractors are friendly and quick. When I call to place a work order they ask questions to ensure they are sending the proper contractor. They also allow me to request contractors, which i do often especially the ones that i have had out before! The customer service reps are always friendly and super efficient always confirm who they are speaking with. I truly feel that they have my best interest in mind!
7 years ago
Reply from OneGuard
Dear Babs, On behalf of the entire team, thank you so much for 5 star review and incredible testimony regarding your service experiences with OneGuard Home Warranties and our contractors! Your satisfaction is our number one priority, from the first call to service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Thank you again! We truly value your continued business over the last 4 years, and look forward to serving you in the future. OneGuard Home Warranties
May. 14th, 2019
Verified Customer
Review Source
Lilia Phoenix, AZ
I have had numerous plumbers in my home to fix a toilet in the master bed. There were several concerns one of which was the dripping water in the tank, which was impacting my water bill, which went from $50 to $159 year/year. Each plumbing company fixed one thing or another, but never one the major issue. There have been far too many calls for the plumbers to diagnose and fix. Finally the problem was fixed 3/18/22. Poor selection of plumbing contracts on the part of OneGuard.
4 years ago
Reply from OneGuard
Dear Lilia, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Our top priority is customer satisfaction and to service our valued homeowners as quickly as possible, and we sincerely regret the frustration. We have confirmed a new service request was created on your behalf and repairs have been completed. We are also available at 888.896.0014 or online at www.oneguardhomewarranty.com if we may offer additional assistance. Thank you again for your consideration and allowing OneGuard the opportunity to serve you. OneGuard Home Warranties
Mar. 24th, 2022
Verified Customer
Review Source
Samantha Ruyle Mesa, AZ
The representatives are very helpful. I haven't had any trouble with the services they have provided. My only complaints are that some things aren't covered and the service/repair company they send isn't always consistent.
4 years ago
Reply from OneGuard
Dear Ms. Ruyle, Thank you so much for the 4 star review regarding your customer service experiences with OneGuard Home Warranties. Our top priority is customer satisfaction while offering comprehensive coverage, quality repairs, and dependable contractors, and we sincerely appreciate the constructive feedback and opportunity to assist with all your home warranty and home services needs. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Jan. 18th, 2022
Verified Customer
Review Source
Santos Vargas Devine, TX
Very good at communicating, technicians call you 30 minutes before arriving and customer service are very patient with the plethora of questions I had.
4 years ago
Reply from OneGuard
Dear Mr. Vargas, Thank you so much for the 5 star review and positive comments regarding your customer service experiences with OneGuard Home Warranties! Customer satisfaction is at the forefront of our priorities, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. We absolutely love the positive feedback and always appreciate the opportunity to help. On behalf the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Nov. 19th, 2021
Verified Customer
Review Source
John Solin Surprise, AZ
I have 4 homes covered thru OneGuard. I've always had excellent contractors show up for the repair and they usually show up within 2 days of submitting the claim.
4 years ago
Reply from OneGuard
Dear Mr. Solin, Thank you so much for the 5 stars and amazing feedback regarding your customer service experiences with OneGuard Home Warranties! Our top priority is to provide a level of service that exceeds your expectations, and it is always our most distinct pleasure to assist you with all your home warranty and home service needs. Thank you again for choosing OneGuard! We truly value your loyal business and look forward to serving you in the future. OneGuard Home Warranties
Nov. 19th, 2021
