OneGuard

Name: OneGuard
Rating: 4.6

4.6

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1,602 User Reviews

6.4

Overall Score

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4.6

star star star star star_half

1,602 User Reviews

6.4

Overall Score

Compare

Pros

Cons

Bottom Line

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Company Details

Number of Plans

Service Fee

Starting at

$69

Time in Business

36 Years

Company Headquarters

Phoenix, Arizona

Number of Reviews 1,602

info Source of Information

Author: Kalicia Bateman

LAST UPDATED: April 20th, 2022

OneGuard Home Warranty was founded in 1990 and is headquartered in Phoenix, Arizona. Currently, the company only services Arizona and Texas. OneGuard offers options for regular homeowners as well as real estate professionals. The company covers system and appliance breakdowns, repairs, and maintenance, and its home care solution covers a wide range of household problems. With coverage on your home's major systems and appliances, you get budget protection and peace of mind.

OneGuard also offers a variety of home services and tune-ups because the company knows the home requires more than just repairs. Its services include but are not limited to carpet cleaning, A/C and heating tune-ups, window cleaning, pest control, and lawn care.

OneGuard was acquired by American Home Shield in 2016.

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Pros

Extensive Coverage
Plans and Pricing
Sample Service Contract Available
Options for Real Estate Professionals

Extensive Coverage

OneGuard offers a very impressive list of appliances and systems it covers. Coverage varies dependent on what plan the customers choose, but a full list of items covered are listed below in the FAQ section of this review.

Plans and Pricing

OneGuard's cost is competitive for the industry. For all plans, the fee for a service call is $69.

Sentinel Plan

The Sentinel Plan starts at $379 and covers a decent range of appliances and systems.

Appliances

Dishwasher	Range/oven/cooktop
Built-in microwave	Garbage disposal
Trash compactor

Systems

No fault coverage	Air conditioning system
Heating system	Ductwork
Plumbing system	Water heater
Electrical system	Ceiling and exhaust fans
Central vacuum	Garage door opener
Sprinkler system and timer

The Sentinel Plan also has optional coverage for additional major appliances.

Centurion Plan

The Centurion Plan contains all the coverage of the Sentinel Plan, but for $499, it includes additional features:

Preferred upgrade coverage
HVAC equipment incompatibility coverage

As with the Sentinel Plan, you can customize your Centurion Plan for additional warranty coverage for pools and spas, guest houses, and so on.

Guardian Plan

The Guardian Plan starts at $599. For this plan, it includes all the features of the Centurion Plan, but the kitchen refrigerator and washer and dryer are included in the base price. Buyers also have the option of including and second washer and dryer and additional built-in refrigerator.

Sample Service Contract Available

OneGuard has sample contracts available for each of its plans. The contracts detail what's covered by their plans, including instances of normal wear and tear that require repair.

Options for Real Estate Professionals

OneGuard works closely with real estate professionals to gain an understanding of what matters most to home buyers. OneGuard Real Estate Home Warranty includes the following services:

Re-Key and Garage Remote Reprogram
Security System
Utility Connection
Carpet Cleaning
Window Washing
Pest Control
Lawn Care
A/C and Heating Tune-Ups

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Cons

Only Serves Arizona, Nevada, and Texas
Customer Service Complaints
Cancellation Fee

Only Serves Arizona, Nevada, and Texas

While there are many home warranty companies that only cover a certain geographic area, OneGuard only covers two states. For a company that has been in business since the 90s, it seems odd that it wouldn't cater nationwide yet. There are other companies that have been in business for the fraction of the time and already cover nationwide.

Customer Service Complaints

OneGuard has received some negative comments from customers. Some customers complain that the service provider denied claims which should have been covered. Others complain that the call center workers were not helpful, or the contracted technicians couldn't finish a repair. The large amount of negative feedback could be a deterrent for potential buyers.

Cancellation Fee

OneGuard does charge a $50 fee when the contract is cancelled. Customers can expect a pro-rata refund for their unexpired term. A cancellation request must be received in writing.

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The Bottom Line

OneGuard Home Warranty has a wide array of coverage options for homeowners and real estate professionals. The company also approves 95% of claims, which is a big plus. If you live in Arizona or Texas, consider choosing OneGuard for your home warranty needs.

However, customer reception appears to be negative. Due to this reason, it might be worth looking into other home warranty companies before choosing the one that's right for you.

View Best Home Warranty Companies

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User Reviews

Star Rating

4.6

star star star star star_half

1,602 Reviews

Review Breakdown

5 grade

78%

4 grade

11%

3 grade

2 grade

1 grade

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Verified Customer

star star star star star

Betty L. Ireland Sun City West, AZ

Honesty, Integrity, Dependability, Proactiveness, realiabilty! Everyone from customer service to every repairman that enter my home have shown respect, concern, and appreciation for your valuable customers who without them you would not exist! Your repair employees are an extension of all those at the top of the ladder! I hope you always remember to not only appreciate all the amazing technicians you have; but show it and tell them so they know....it will unite you even more and will want to remain in your employ! Thank You for 15 years of excellent customer service for our home repairs! And thank you for all your repairman; they are all excellent and have always made your customers their number one priority!

5 years ago

Reply from OneGuard

Dear Mrs. Ireland, Thank you so much for the 5 star review and providing such amazing feedback and testimony regarding your positive customer service and contractor experiences with OneGuard Home Warranties over the last 19 years! Providing swift resolution by service professionals that are dependable and knowledgeable is exactly what we strive to do, and we are ecstatic to hear about your experiences. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home service needs! We truly value your loyal business and look forward to serving you again. OneGuard Home Warranties

May. 11th, 2021

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Verified Customer

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Mary Beth Storer Georgetown, TX

Excellent value for the money. One Guard only deals with reputable service companies, so the techs who arrive are polite, well trained, and professional. So far I've had my A/C serviced, the heater serviced, and my refrigerator ice maker is working again once I called One Guard. I've just renewed with them again through Michelle H. She provided excellent customer advice and I even earned a discount. She was informative, intelligent, advised me on the services I had previously, and made the renewal process a very easy one for me. Best of all, with One Guard and Michelle helping me, I don't have any worries about my house!

5 years ago Edited September 23, 2021

Reply from OneGuard

Dear Ms. Storer, Thank you so much for the 5 star review and sharing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties! Providing timely repairs completed by knowledgeable and friendly service professionals is exactly what we strive to do, and we are happy to hear how pleased you are with the level of service and support you received. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Apr. 22nd, 2021

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Verified Customer

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Julie Gardner Las Vegas, NV

We asked to have the house rekeyed after we bought our new house. For some reason there was a disconnect between the company and One Guard. After a month of waiting, I contacted One Guard and they were on it immediately. They contacted the company and the house was rekeyed the same day. Unfortunately, they did not reset the garage door opener or key pad. The key company said it was not part of the rekeying that is covered. I thought it was since it was stated that it was on our email.

4 years ago

Reply from OneGuard

Dear Ms. Gardner, Thank you so much for the 5 stars and providing such thoughtful feedback regarding your recent customer service experience with OneGuard Home Warranties! Your satisfaction is our utmost priority, and it is always a distinct pleasure to assist you with all your home service and home warranty needs. Please also accept our apology for any misinformation regarding the re-key, and thank you for your understanding regarding our service offerings. If you ever need additional help with any of your service requests or have questions about coverage, we are available 24/7, 365 days a year, to offer our personalized assistance. OneGuard Home Warranties

Jan. 10th, 2022

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Verified Customer

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Carole Soldan South Lake Tahoe, CA

I've been with them for about 12 years. When I request service they have always been polite, the appt set up quickly. the service guy arrives on time- if not I receive a call, they know what they are doing, and before it they are done.O f course I have had a very few frogs as well.I also chat a little and often ask how they like One Guard mostly they are happy.

4 years ago Edited January 1, 2022

Reply from OneGuard

Dear Ms. Soldan, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties over the last 12 years! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist and provide the peace of mind you deserve. On behalf of the entire team, thank you again! We truly value your loyal business and look forward to serving you in the future. OneGuard Home Warranties

Jan. 6th, 2022

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Verified Customer

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Kary Kemble Houston, TX

If there was a 4.5 I would have selected that, because I actually I thought of leaving One Guard, but lately, ( I don't know if they have changed management or philosophy but my last experiences with One Guard have been excellent from customer service to the service providers. So I'll keep my contract for at least 1 more year, possibly longer if they continue to provide this kind of service.

5 years ago

Reply from OneGuard

Dear Ms. Kemble, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! Our top priority is to provide a level of service that exceeds your expectations, and it is always our most distinct pleasure to assist you with all your home warranty and home service needs. Thank you again for the opportunity! We truly value your loyal business and look forward to serving you in the future. OneGuard Home Warranties

Aug. 6th, 2021

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Verified Customer

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John Salazar Tempe, AZ

I have had the opportunity to use OneGuard for almost 2 years now. They are, by far, the best in class when it comes to warranty companies. When there was a question/issue with my account, Christopher S was quick to address the minor issue and get everything right. Their online technologies make it easy to do a service request, and to remind you of your coverages. I have even taken advantage of their additional services at nominal cost (e.g. garage remotes and house re-keying)! I will always have a OneGuard warranty for my home!

5 years ago Edited January 24, 2022

Reply from OneGuard

Dear Mr. Salazar, Thank you for taking the time to submit a review regarding your experience with OneGuard Home Warranties. We constantly strive to provide best-in-class service and the most comprehensive coverage in the industry at a competitive cost, and we are happy you have chosen OneGuard for all your home warranty and home service needs. We also offer coverage plans to best suit your needs and budget. On behalf of the entire team, thank you for the opportunity! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Jul. 2nd, 2021

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Verified Customer

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E.R. Marks Sun City, AZ

Because of the service provided by my LOCAL Homeowner Sales Advisor, Christopher S (local OneGuard office in my area). HAVING SOMEONE LOCAL with "boots on the ground" always beats calling a national toll free number. Chris is a premier professional who genuinely cares about the concerns and needs of his customers. He has a been great help to me on more than one occasion. My bill needed adjustment and he took care of it swiftly and graciously.

5 years ago

Reply from OneGuard

Dear E.R. Marks, Thank you so much for the 5 star review and providing such amazing testimony regarding your customer service experiences with OneGuard Home Warranties and Chris! Our top priority is your satisfaction, and we always appreciate the opportunity to assist you with all your home warranty and home services needs. We agree! Chris is a premier professional that genuinely cares and your kind review really made his day. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties

Jul. 1st, 2021

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Verified Customer

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cindy sigmon Austin, TX

We've been with them for a number of years and luckily never had a claim. Recently our garage spring broke and we didn't realize that was covered. We had a repair company come out and also our garage door opener had issues. So we call One Guard and they sent out repair guy. We found out after the fact that the springs were in fact covered. We contacted One Guard and requested and refund. We were very pleased and surprised that they graciously refunded us our out of pocket money.

5 years ago

Reply from OneGuard

Dear Ms. Sigmon, Thank you so much for the 5 star review and sharing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties! We strive to provide the most comprehensive coverage in the industry and best-in-class service, and we are ecstatic that you have chosen OneGuard as your home warranty provider over the last 9 years. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home service needs! We truly value your loyal business and look forward to serving you again. OneGuard Home Warranties

Jun. 9th, 2021

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Verified Customer

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Harold Honeyman San Jose, CA

No thirty day waiting period for call outs, after you start your coverage. Don't like having to wait several days for an HVAC technician to come investigate my HVAC issue and repair it. I understand One Guard is at the mercy of whatever company they contract with for the repairs, it is still very frustrating. One Guard customer service is always very good and they really try to get your service scheduled as quickly as possible.

5 years ago Edited December 16, 2021

Reply from OneGuard

Dear Mr. Honeyman, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service interactions with OneGuard Home Warranties! Our top priority is your satisfaction, from the first call to the completed repair, and we love the positive feedback and always appreciate the opportunity to help. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Mar. 30th, 2021

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Verified Customer

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Brenda

OneGuard has been great to work with. I had 2 different experiences the first time was my furnace not delivering hot air properly. I was able to go online and request service and pay my service fee with no problem and the contractor took care of the problem. Recently, my hose bib on my house was leaking about the same time my garbage disposal decided to die called in request service paid only one service fee and job done. What an outstanding company no taking me through any problems. I enjoy working with OneGuard!

5 years ago Edited September 14, 2021

Reply from OneGuard

Dear Brenda, On behalf of the entire team, thank you so much for providing OneGuard Home Warranties with a 5 star review regarding your customer service experiences! Our number one priority is your satisfaction with all your home warranty and home services needs, and we love the positive feedback and always appreciate the opportunity to help. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Dec. 1st, 2020

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Verified Customer

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Mark

OneGuard has been there for us for 14 months and counting! They always answer the call 24/7 with a friendly voice. We have several issues with our home that we didnâ€™t really expect they have saved us $3,000 already! When we first moved in they saved us so much time and stress by finding and often contacting all the vendors we needed to set up the home. It was awesome. We will be with them for quite sometime.

6 years ago

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Verified Customer

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Alejo Cruz Peoria, AZ

I've been with OneGuard Home Warranties for several years. Each time I've called them they have responded expeditiously and with courtesy. In addition, if I had a specific request to use a company of my choice they have always accommodated it. Ana M was no exception today. I requested Clear Pool Solutions LLC and she immediately sent the Service Request to them. Thank you Ana and thank you OneGuard.

6 years ago Edited October 6, 2021

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Verified Customer

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Norm Brenna Peoria, AZ

I have had Oneguard as far back as when it started as Service One. IT HAS SAVED ME MANY TIMES.Years ago when all of the other home warranty companies would come in to Ken Meade realty offices wanting to get our agent's to promote their home warranty I would give them the Service One and or One Guard brochure and say if you can match this brochure I will consider using you. They all said we can't do it the way they do and stay on business.Long story but is true.

6 years ago

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Verified Customer

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Alexandriah Stahr Maricopa, AZ

I called when my fridge gave out. They immediately set up appointment for appliance repair. The made 2 visits, 1 to diagnose and 2nd to install the motherboard. I now have a renewed fridge which I expect to last for some time. One guard took care of it and I'm very happy with result.

4 years ago

Reply from OneGuard

Dear Ms. Stahr, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction is our number one priority, from the first call to service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home service needs. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Jan. 4th, 2022

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Verified Customer

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Raymond Leach Sun City, AZ

I have OneGuard to cover my major appliances, but I also use their services like carpet cleaning, window washing, etc. I am not sure if I actually save anything with these services, but it is helpful to not have to search for such services myself.

4 years ago

Reply from OneGuard

Dear Mr. Leach, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! Our number one priority is customer satisfaction, and your testimony and the value you find in the services we offer is exactly what we strive for. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home services needs! We truly value your continued business and look forward to serving you again. OneGuard Home Warranties

Dec. 10th, 2021

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Verified Customer

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Ron Pruett New River, AZ

One guard provides very good, responsive services. Their CS reps always try and accommodate emergency service needs. Typically, if no contractors can be scheduled in a timely manner to correct a problem, they will call and find a contractor that can. Thanks One Guard!

4 years ago

Reply from OneGuard

Dear Mr. Pruett, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! Making it easy to request service and offering prompt and accurate resolution with friendly professionals is exactly what we strive for, and we love the positive feedback! On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home services needs! We truly value your loyal business and look forward to serving you in the future. OneGuard Home Warranties

Dec. 10th, 2021

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Verified Customer

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Gail Cooley Surprise, AZ

OneGaurd is a Great Home Warranty to have. Gives me peace of mind having OneGuard in my corner when something needs fixing or simply scheduling my annual updates on our heating and air conditioning units. OneGaurd also responds very quickly to my calls. I have no problem recommending OneGuard for your home warranty and it needs.

4 years ago

Reply from OneGuard

Dear Ms. Cooley, Thank you so much for the 5 star review and providing such amazing feedback regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist and provide the peace of mind you deserve. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home service needs! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Nov. 19th, 2021

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Verified Customer

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Patricia Fox Sun City, AZ

They responded quickly and professionally to my request. And when we needed additional work done. Because it was within the 30 day time frame,there was no additionalout of pocket expense for me. All wor was completed in a timely and competent manner..

5 years ago

Reply from OneGuard

Dear Ms. Fox, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction is our number one priority, from the first call to service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home service needs. On behalf the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Oct. 15th, 2021

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Verified Customer

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Carol Missouri City, TX

Responsive to customer needs. I had a water heater problem. The first company gave me an appointment 7 days out. I called Guardian again and explained the issue. The representative called other companies, found one that could come out the next day and made the appointment for me. This is EXCELLENT service.

5 years ago

Reply from OneGuard

Dear Carol, Thank you so much for the 5 star review and sharing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties! Our top priority is your satisfaction and to make the process hassle free, and it makes us extremely happy to know how well this has worked for you. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Oct. 15th, 2021

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Verified Customer

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Carlos Giraldo Leander, TX

In my first 3 weeks, I've used OneGuard to leverage their resources for services at my new investment property and the response time has been amazing. I usually get a response within an hour or two of submitting ticket on the mobile app and within 4 hours by trade to schedule service.

5 years ago

Reply from OneGuard

Dear Mr. Giraldo, Thank you so much for the 5 star review and such positive remarks regarding your customer service experiences with OneGuard Home Warranties! Making it easy to request service and offering prompt and accurate resolution with friendly professionals is exactly what we strive for, and we love the positive feedback! On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Jul. 16th, 2021

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Verified Customer

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Rae Martinez Phoenix, AZ

They are easy to work with - can call or use computer to turn in a service request. They are prompt in contacting you with the name of the company that will provide service. They work with good companies. I have only had one issue with one company and One Guard rectified it.

5 years ago

Reply from OneGuard

Dear Ms. Martinez, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties! Providing swift resolution by service professionals that are dependable and knowledgeable is exactly what we strive to do, and we are extremely happy to hear about your experiences. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties

Jul. 2nd, 2021

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Verified Customer

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Doug Reske Keller, TX

Quick and easy to request service. Company they select always respond quickly and and are always good companies woth good customer service. For example, our garage door spring broke Satuyrday May 29th, and a comapany was sent out Monday (Memorial Day) and spring replaced!!!

5 years ago

Reply from OneGuard

Dear Mr. Reske, On behalf of the entire team, thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction is our number one priority and it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and we love the positive feedback. Thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Jun. 26th, 2021

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Verified Customer

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DH Chandler, AZ

While they may cost a little more than competitors, they are good with approving warranty claims and use higher quality and more honest service providers. Beware of low cost home warranty companies as you will get run around and they will try everything to not approve your claims.

5 years ago

Reply from OneGuard

Dear DH, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! Our top priority is your satisfaction and offering comprehensive coverage at a competitive cost, and the value you find in our services is exactly what we strive for as a leading home warranty provider. On behalf of the entire OneGuard team, thank you for the opportunity! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Apr. 22nd, 2021

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Verified Customer

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Robert Conen Sun City West, AZ

We have maintained our One Guard Home Warranty following the first year we moved in to our home (total or 7 years). They have responded to "emergencies" and kept us informed of recommended periodic maintenance. Their prices are reasonable and competitive. The have good companies available for regular maintenance as well as "emergencies".

5 years ago

Reply from OneGuard

Dear Mr. Conen, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties over the last 7 years! Providing timely repairs completed by knowledgeable and friendly service professionals is exactly what we strive for, and we are extremely happy to hear how pleased you are with the level of service and support you receive, and the great value you find in your OneGuard plan. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home service needs! We truly value your loyal business and look forward to serving you in the future. OneGuard Home Warranties

Mar. 22nd, 2021

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Verified Customer

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Juan Aristizabal Gilbert, AZ

Extremely easy to file a claim and the response time from the providers is amazing. Also, very easy process to go back to them if the repairs didn't work, for instance, they repair our range and it still wasn't working so OneGuard replace the whole unit without any hassle and extremely fast.

5 years ago

Reply from OneGuard

Dear Mr. Aristizabal, Thank you so much for the 5 star review and remarks regarding your wonderful customer service experiences with OneGuard Home Warranties! Our top priority is customer satisfaction, and your testimony regarding ease of service and quality workmanship is everything we strive for as your home warranty provider. On behalf of the entire team, thank you for choosing OneGuard! We truly value your business and look forward to serving you again. OneGuard Home Warranties

Mar. 16th, 2021

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Verified Customer

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Adrienne Porter Lancaster, TX

Paul has excellent customer service. He answered all my questions and made my payment very easy. He even set up auto pay for me. One Guard offers outstanding coverage and my warranty has really come in hand with my 1st year of home ownership. I have renewed my policy against! Thank you One Guard.

5 years ago Edited December 6, 2021

Reply from OneGuard

Dear Ms. Porter, On behalf of the entire team, thank you so much for the 5 star review and positive remarks regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction and providing a level of service that exceeds your expectations is our number one priority and your testimony and the value you find in OneGuard is everything we strive for as your home warranty provider. Thank you again for entrusting OneGuard! We truly value your business and look forward to serving you soon. OneGuard Home Warranties

Feb. 24th, 2021

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Verified Customer

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Suzi Wiggins Chandler, AZ

I have been with One Guard for about 10 years. Even though it is a bit pricey each year, I love the convenience of calling when I have a repair and having them connect me with the proper company to fix my problem. Every repair person I have encountered has been wonderful.

5 years ago

Reply from OneGuard

Dear Suzi Wiggins, On behalf of the entire team, thank you so much for the 5 star review and providing such thoughtful testimony regarding your positive customer service experiences with OneGuard Home Warranties and wonderful service contractors! Your satisfaction is our number one priority and it is always our most distinct pleasure to assist you with all your home warranty and home service needs, and provide the peace of mind you deserve. Thank you again for entrusting OneGuard! We truly value your loyal business and look forward to serving you in the future. OneGuard Home Warranties

Jan. 25th, 2021

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Verified Customer

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Robert Harmon

They bail me out 3 times on things that went bad all 3 things happen in 1 year number 1 was upstairs in the bathroom water was leaking down the wall they fix that number 2 was ceiling fan quit working they replace the ceiling fan and number 3 was hose bib outside on my patio was leaking they replace that thank you one guard

5 years ago

Reply from OneGuard

Dear Mr. Harmon, Thank you so much for the 5 star review and providing such positive testimony regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction is our number one priority, and we love the positive feedback and always appreciate the opportunity to help. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home services needs! We truly value your business and look forward to serving you again. OneGuard Home Warranties

Nov. 23rd, 2020

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Verified Customer

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Edmund Kulsick

Calling for a service request is easy, and the service provider consistently calls within teh promised window. It's GREAT relief knowing that I'll have someone to fix my problem, whatever it is, in a very short period of time.

5 years ago

Reply from OneGuard

Dear Mr. Kulsick, On behalf of the entire team, thank you so much for the 5 star review and providing such thoughtful testimony regarding your positive customer service experiences with OneGuard Home Warranties and our service contractors! Providing you and your family with the peace of mind you deserve is our top priority, and we always appreciate the opportunity to help. Thank you again for entrusting OneGuard with all your home warranty and home service needs! We truly value your loyal business of 14 years, and look forward to serving you again in the future. OneGuard Home Warranties

Nov. 25th, 2020

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Verified Customer

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Joanie Combs

One Guard offers online scheduling. When my air conditioner went out on Sunday, I just went on the website and submitted a service request. I received a return call Monday morning at 7:00 and my technician was scheduled immediately. Great service!!! I would highly recommend One Guard.

6 years ago

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Verified Customer

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Laura Scottsdale, AZ

One Guard has friendly, helpful employees. I just renewed one of my policies with Robin B and he was great to work with. One Guard’s policies have good coverage for the most part. My only complaint is hold times when calling in. Overall, a good experience.

6 years ago Edited September 14, 2021

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Verified Customer

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TONY J

Everytime I have utilized their services, they have been able to assign decent contractors who are able to respond appropriately given the circumstances. They are also flexible enough to switch contractors when viable to accustom the customer the best way pissible

6 years ago

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Verified Customer

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M van Phoenix, AZ

I have used most home warranty companies over the years & this is the only one that consistently outperforms the rest. Their website is extremely easy to use - the repairmen have been well qualified. The repairs have been done quickly.

6 years ago Edited September 14, 2021

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Verified Customer

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RJ Welter San Manuel, AZ

very impressed, tech are decent not like the last 4 tech companies that belonged to my old warranty company, full of crooks and con artists. Very Impressed with Tony and Ian (seperate companies)

4 years ago

Reply from OneGuard

Dear Mr. Welter, Thank you so much for the 5 star review regarding your recent customer service experiences with OneGuard Home Warranties and your service contractors! Our utmost priority is to provide a level of service that exceeds your expectations, and we are happy to hear how pleased you are with the level of service and support you receive. On behalf of the entire team, thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Mar. 24th, 2022

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Verified Customer

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Barbara Sturlin Mesa, AZ

Prompt response, excellent communication from reporting need for service to acquiring appropriate repair company, excellent referrals and always follow- up checking experience.

4 years ago

Reply from OneGuard

Dear Ms. Sturlin, On behalf of the entire team, thank you so much for 5 stars and providing such positive remarks regarding your excellent customer service experiences with OneGuard Home Warranties! Making it easy to request service and offering prompt and accurate resolution with friendly professionals is exactly what we strive for, and we are happy to know how well the warranty process has worked for you. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Mar. 9th, 2022

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Verified Customer

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Jeff Phoenix, AZ

One guard is very easy to use and in my opinion is affordable given the level of service. I've been very pleased with the vendors that one guard works with and their performance and timely manner in maintaining my home

5 years ago

Reply from OneGuard

Dear Jeff, Thank you so much for the 5 stars and providing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties and our service contractors! Our utmost priority is your satisfaction with all your home warranty and home services needs, and we love the positive feedback and always appreciate the opportunity to help. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Aug. 4th, 2021

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Verified Customer

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Larry Glendale, AZ

Service tech for our dryer sent by them was an exceptional technician and went above and beyond in repairing our dryer. Nothing at all like our previous home warranty service.

5 years ago

Reply from OneGuard

Dear Larry, Thank you so much for the 5 star review and sharing such wonderful testimony regarding your customer service experiences with OneGuard Home Warranties and our contractors! Our top priority is to provide a level of service that exceeds your expectations and we love hearing about your experience. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Aug. 3rd, 2021

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Verified Customer

star star star star star

Kara Huff Laveen, AZ

As a homeowner I am so grateful for my OneGuard home warranty. They always come through when I am in a bind like I was last month when my AC went out. It was a sense of relief knowing that it was covered.

5 years ago

Reply from OneGuard

Dear Ms. Huff, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction is our number one priority, and we love to hear about your experience and the value you find in OneGuard. On behalf of the entire team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Jul. 9th, 2021

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Verified Customer

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Glynn Gordon Wittmann, AZ

We have used One Guard for over a year now and find them to be very easy to work with. Their response is very prompt and the vendors they use are professional and well qualified

5 years ago

Reply from OneGuard

Dear Mr. Gordon, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties! Our top priority is your satisfaction and to make the process hassle free, and it makes us extremely happy to know how well this has worked for you, as well as your positive experiences with our professional and courteous service contractors. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Jun. 9th, 2021

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Verified Customer

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Victor Granados Litchfield Park, AZ

Great customer service and have been very helpful in my overall process of taking advantage of the savings in their services. I have not had any issues and look forward to continue to maintain my house through One Guard!

5 years ago

Reply from OneGuard

Dear Mr. Granados, Thank you so much for the 5 star review and wonderful remarks regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction is our top priority, and it is always our most esteemed pleasure to provide you with quality service and the home warranty protection you deserve. On behalf of the entire team, thank you for entrusting OneGuard with all your home warranty and home services needs! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Jun. 9th, 2021

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Verified Customer

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Lawrence Noga Surprise, AZ

So great on selecting contractors whether maintenance like AC tuneup or mechanic issues like garage door openers. We’ll keep using services other than just break down issues.

5 years ago

Reply from OneGuard

Dear Mr. Noga, On behalf of the entire team, thank you so much for the 5 star review and providing such positive remarks regarding your customer service experiences with OneGuard Home Warranties! Stellar customer service is at the forefront of our priorities, and your testimony and the value you have found in the services we offer is exactly what we strive to achieve. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Apr. 6th, 2021

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Verified Customer

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Dan Nelson Colleyville, TX

Easy to request. No run around or waiting. They also allow me to customize my policy the way I need it - which includes a salt pool, a mother-inlaw building, etc. We are so happy!

5 years ago

Reply from OneGuard

Dear Mr. Nelson, Thank you so much for the 5 star review and such wonderful testimony regarding your customer service experiences with OneGuard Home Warranties! We strive to provide the most comprehensive coverage in the industry and service that exceeds your expectations, and we are thrilled to hear about your satisfaction with the services we offer. On behalf of the entire team, thank you for choosing OneGuard! We truly value your loyal business of 9 years and look forward to serving you for many years to come. OneGuard Home Warranties

Feb. 8th, 2021

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Verified Customer

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Gregory Price

I have used OneGuard Home Warranty for over 11 years. Customer service is excellent they always listen to what problem you have with your house and direct the correct technician or company to come and solve the problem.

5 years ago

Reply from OneGuard

Dear Mr. Price, Thank you so much for the 5 star review and wonderful testimony regarding your service experiences with OneGuard Home Warranties! Your satisfaction is always our top priority and we take great pride in providing you with the peace of mind you deserve. We are thrilled to hear that this has been your experience and honored that you have chosen OneGuard for all of your home warranty and home service needs over the last 11 years. On behalf of the entire team, thank you again! We sincerely appreciate your loyalty and look forward to serving you again. OneGuard Home Warranties

Nov. 12th, 2020

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Verified Customer

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KW Jones

The reps are friendly and warm, knowledgeable, and very helpful and professional. I feel like they care! And they act quickly for solutions. And my problems have been addressed with quality service providers each time.

6 years ago

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Verified Customer

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V Patterson

I have called him out twice and twice they've showed up and they said and fix the problem. In the past I've had houses with other warranty companies, I will only go with one guard now.

6 years ago

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L.C. Conway, AR

I have been a very happy customer of OneGuard for several years now. I have had other home warranty companies with other homes in the past, but i like OneGuard best. That being said, one individual really stands out to me. One time, last year, I was not happy with a decision on an issue and it got escalated Tricia D. She was very professional and courteous and continued to return my communications for several weeks. Even though that item did not go in my favor, i kept Tricia's info handy. Recently, on another item, i reached out to her directly. Again, she was awesome. She has been really prompt with responses and has really gone above and beyond. I cannot provide enough compliments to describe her customer interaction with me. She is the type of employee that makes a difference!! Thank you so much, Tricia, for being amazing!!!

4 years ago

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MyMalteseFalcon San Tan Valley, AZ

I've been dealing with OneGuard re replacing a defunct dishwasher. Had to call their fulfillment center with a few quires & reached a Tina L.. In dealing with her, I found her to be very professional, very courteous, very knowledgeable & just wonderful to speak too. She's a very upbeat person! Her answers where clear & to the point. She explained the replacement process & urged me to please call them IF there are ANY issues what so ever w/the unit installed. She also stated they'd love a follow up after the installation of the unit. Also like to add, I asked to leave Tina, this review & rating. She made my Monday. Although, Tina is not the only one I'd rave about, everyone; so far, in the fulfillment center have been helpful. But Tina L., is the best company rep I've run into in a very long time. Thanks to Tina, I've peace of mind knowing that everything is on track & being handled to the best of OneGuard's ability. Big thank you to Tina L., your the BEST!!

4 years ago Edited April 12, 2022

Reply from OneGuard

Dear MyMateseFalcon, Thank you so much for the 5 stars and providing such amazing testimony regarding your customer service experiences with OneGuard Home Warranties and Scott! Customer satisfaction is our utmost priority, and it is always our distinct pleasure to assist you. We agree! Scott goes above and beyond and loved having the opportunity to personally assist you. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home services needs! We truly value your loyal business and look forward to serving you again. OneGuard Home Warranties

Apr. 8th, 2022

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Nuneh Grigoryan Fort Worth, TX

I was referred to OneGuard from our realtor and being new to the state I wasn't sure which companies are leading in home warranty. I compared OG with two others and OG had the best coverage and pricing. They also had only few hundred complaints on BBB v. 25k for one other carrier. As far as Melinda who was a total sweetheart on the phone, helped us choose the best coverage plan for our needs. She was extremely responsive and took the time to answer all our questions. She was always following up to see if we received her quotes and was so pleasant to speak to. I would highly recommend OneGuard for coverage and pricing and if you need to speak to a rep, definitely Melinda G!

4 years ago

Reply from OneGuard

Dear Ms. Grigoryan, Thank you so much for the 5 stars and providing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties and Melinda! Answering your questions and ensuring seamless interactions with friendly professionals is our constant pursuit, and we love to hear about your experience. We agree! Melinda is very helpful, and your positive feedback and kind words really made her day. On behalf of the entire team, thank you for choosing OneGuard! We truly value your business and recommendations and look forward to serving you again. OneGuard Home Warranties

Mar. 21st, 2022

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Joe Cervantes Las Vegas, NV

I actually had a very difficult time getting a resolution of my work request order. It just so happened that both the contractor and Samantha G, the One Guard Rep, called in at the same time. So I did a conference call. Then it got settled. Not to my satisfaction because of the contractor, not One Guard. It's all because of Samantha's dedication to her outstanding customer service. Little by little, One Guard has been stepping up it's customer service. And now Samantha has out done herself. I greatly appreciate it. She didn't know that I'm a Multi-Million Dollar Real Estate Producer here in Las Vegas. I will be sending all my new customers to One Guard for their new home warranty.

4 years ago

Reply from OneGuard

Dear Mr. Cervantes, Thank you so much for the 5 star review and sharing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties and Samantha! Our top priority is to provide a level of service that exceeds your expectations, and it is always our most distinct pleasure to assist you with all your home warranty needs. We agree! Samantha goes out of her way to provide excellent customer service, and your kind words truly made her day. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Feb. 16th, 2022

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Linda Landry Tucson, AZ

I opted for OneGuard coverage when my old policy expired and wanted to much $$$ to renew. OneGuard had a 'service' option which covered major areas like AC/heater, plumbing, electric and my THWH. I added the pool equipment coverage. I as able to pay my fee monthly and the service fee was lower than most. The second vendor I was sent for my AC was the 2nd most important reason I renewed with One Guard (after their reasonable cost/service fee for the coverage I needed). Scott P assisted me in my renewal and answered all my questions to decide what to keep and if I needed to add any additional coverage for the following year. PS: OneGuard also covered me with individual cooling fans when the first vendor they referred me to for my A/C would not schedule me for 5 days citing a weekend and holiday (despite having 24/7 on all their online platforms). I am convinced OneGuard is customer oriented and offers the best choices in coverage to meet your needs.

4 years ago Edited February 17, 2022

Reply from OneGuard

Dear Ms. Landry, Thank you so much for the 5 star review and sharing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties! Our top priority is your satisfaction and to provide best in class service, from the first call to the completed repair, and we love the positive feedback and always appreciate the opportunity to help. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Feb. 14th, 2022