OneGuard
6.4
Overall Score
Joseph Frinzi Scottsdale, AZ
One Guard offers a comprehensive plan for my home. Deanna W answered all of my questions with aplomb. She has a perspicacious knowledge of insurance coverage, and was the main reason why I renewed my contract with One Guard. I wish more companies would have employees like Deanna.
4 years ago
Reply from OneGuard
Dear Mr. Frinzi, Thank you so much for the 5 star review and providing such positive remarks regarding your customer service experiences with OneGuard Home Warranties and Deanna! We strive to provide the most comprehensive coverage in the industry and best-in-class service, and we are ecstatic that you have chosen OneGuard as your home warranty provider over the last 3 years. Answering your questions and ensuring a seamless contract renewal was extremely important to Deanna, and she appreciated the opportunity to offer her personal assistance to you. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Feb. 14th, 2022
cindy gates Moncks Corner, SC
I signed up today . Paul was very professional and answered all my questions in a timely matter. I had heard about One Guard on a chat in face book and was impressed. I have cancelled my old company and look forward to working with One Gurard
4 years ago
Reply from OneGuard
Dear Ms. Gates, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties and Paul! Answering your questions and ensuring seamless interactions with friendly professionals is our constant pursuit, and we are overjoyed with the opportunity to assist with all your home warranty and home services needs. We have also shared your rave review with Paul, and they are extremely grateful for the positive recognition, and loved having the opportunity to personally assist you. On behalf of the entire OneGuard team, thank you again for the opportunity! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Feb. 9th, 2022
Review Source
Nan Chill
OneGuard has been very helpful and easy to work with, from new policy to renewal. I had a little trouble using the website so I call them directly. Christopher S took excellent care of me and completed my renewal in minutes. He even emailed my receipt and new contract as soon as we hung up. Well done!
4 years ago
Reply from OneGuard
Dear Nan Chill, Thank you so much for 5 star review and providing such positive remarks regarding your excellent customer service experiences with OneGuard Home Warranties and Christopher! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you and provide the peace of mind you deserve. We agree! Christopher goes above and beyond, and truly embodies the caliber of service OneGuard strives to provide. On behalf of the entire team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Feb. 7th, 2022
Review Source
Mary Pinkowski Phoenix, AZ
We have used One guard for over two years. Our overall experience w/customer service was tremendous! Today Samone S helped us finish our contract w/a positive for us! Thanks Samone! The only negative would be w/the department that oversees replacement! It took two years & two compressors, two fans & a new ice making unit to get our refrigerator
replaced!! That could use some fine tuning! Overall great experience!
4 years ago
Reply from OneGuard
Dear Ms. Pinkowski, Thank you so much for the 4 star review regarding your customer service experiences with OneGuard Home Warranties! We constantly strive to provide best-in-class service and peace of mind to our valued homeowners and we sincerely appreciate the constructive feedback and opportunity to assist with all your home warranty and home services needs. On behalf of the entire team, thank you for choosing OneGuard! We truly value your business and look forward to serving you again. OneGuard Home Warranties
Jan. 31st, 2022
Review Source
christina fox Dallas, TX
I cannot say enough about the representative that assisted me. Cynthia F was patient, knowledgeable, and so pleasant to speak with. I love the service with one guard and it’s largely due to great people like, Cynthia. Keep up the great service!
4 years ago
Reply from OneGuard
Dear Ms. Fox, Thank you so much for the 5 star review and providing such positive remarks regarding your excellent customer service experiences with OneGuard Home Warranties and Cynthia! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist and provide the peace of mind you deserve. We agree! Cynthia goes above and beyond, and truly embodies the caliber of service OneGuard strives to provide. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Jan. 31st, 2022
Review Source
Sharon W Bellingham, WA
Wonderful services we didn't know existed! The person we talked with at OneGuard was Cindy S. We were requesting some things to be done at our new home. Cindy was friendly, easy to talk with and helped with deciding which services to use. Couldn't have asked for someone better. The warranty from OneGuard is also a great thing to have.
4 years ago
Reply from OneGuard
Dear Sharon W., Thank you so much for the 5 star review regarding your outstanding customer service experiences with OneGuard Home Warranties and Cindy! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist and provide the peace of mind you deserve. We agree! Cindy goes above and beyond, and truly embodies the caliber of service OneGuard strives to provide. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Jan. 27th, 2022
Ralph Pinkert Scottsdale, AZ
Sarah M, Advisor, assisted me today setting up a new OneGuard Home Warranty. She was very courteous, professional and knowledgeable in her explanation of all potential coverage options, in order for me to make an informed decision! Thank you.
4 years ago
Reply from OneGuard
Dear Mr. Pinkert, On behalf of the entire team, thank you so much for the 5 stars and providing such positive remarks regarding your customer service experiences with OneGuard Home Warranties and Sarah! Customer satisfaction is our utmost priority, and it is always a distinct pleasure to answer all your questions and help with your home’s coverage. We have also shared your review with Sarah and she is extremely grateful for the positive recognition, and appreciated the opportunity to personally assist you. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Jan. 21st, 2022
Catherine Avondale, AZ
Cynthia F is an outstanding representative! Her professionalism and patience was above and beyond for the attention my account needed. She kept me as a continuing customer when I was about to cancel. Her services was ultimate customer service!
4 years ago
Reply from OneGuard
Dear Catherine, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties and Cynthia! Your satisfaction and ensuring seamless interactions with friendly professionals is our constant pursuit, and we love to hear about your experience. We agree! Cynthia goes above and beyond, and truly embodies the caliber of service Landmark strives to provide. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Jan. 13th, 2022
larry clark
It was a pleasure working with Paul C. He was very professional and worked in our best interest as a consumer. He had above average people skills and excellent knowledge of your products and services. He is definitly an asset to One Gaurd.
We are looking forward to working with your firm.
Sincerely,
Larry W.C.
4 years ago
Reply from OneGuard
Dear Mr. Clark, Thank you so much for the 5 star review and providing such amazing remarks regarding your customer service experiences with OneGuard Home Warranties and Paul! We strive to provide the most comprehensive coverage in the industry and best-in-class service, and we are ecstatic that you have chosen OneGuard as your home warranty provider. We agree! Paul goes above and beyond and truly embodies the caliber of service OneGuard strives to provide. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Jan. 14th, 2022
Review Source
Kassi Gonzalez Gilbert, AZ
OneGuard has great coverage, and has made the process easy for first time homeowners like myself. The customer service has always been wonderful as well. I was helped out most recently by Cynthia F who was very friendly and efficient!
4 years ago
Reply from OneGuard
Dear Ms. Gonzalez, Thank you so much for the 5 star review regarding your wonderful customer service experiences with OneGuard Home Warranties and Cynthia! Customer satisfaction is our number one priority, and we sincerely appreciate your interest in all the wonderful services OneGuard has to offer. We agree! Cynthia is very friendly, and your positive feedback and kind words really made her day. On behalf the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Feb. 7th, 2022
Review Source
Woodard Porterville, CA
I had some questions on my coverage, so i called to renew online. The man i spoke to was very helpful and answered my questions and the renewal took about 2 minutes on the phone, so easy. Over the years we have called and always get fast reliable service.
4 years ago
Reply from OneGuard
Dear Woodard, Thank you so much for the 5 star review and providing such positive remarks regarding your customer service experiences with OneGuard Home Warranties! We are so happy that you found ease renewing your warranty plan and we are pleased with the opportunity to assist with all your home warranty and home services needs. Thank you again for choosing OneGuard! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Dec. 14th, 2021
Review Source
Dave Ames Gilbert, AZ
OneGuard has been prompt and fair with any service requests, coverage questions and billing questions. I recently experienced a contract issue which was handled expeditiously by Paul C. The best home warranty company in the business.
4 years ago
Reply from OneGuard
Dear Mr. Ames, Thank you so much for the 5 star review regarding your excellent customer service experiences with OneGuard Home Warranties and Paul! Customer satisfaction is our number one priority, and we sincerely appreciate your interest in all the wonderful services OneGuard has to offer. We have also shared your rave review with Paul, and he is extremely grateful for the positive recognition, and loved having the opportunity to personally assist you. On behalf the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Nov. 30th, 2021
H. Waterman Johnstown, PA
OneGuard provides excellent services. My contact Mr. Paul C is a great person to work with. He is very responsible, always answers or returns my calls, and responds to my emails timely. He is very gentle, friendly, and respectful of his client. At this Thanksgiving time, I requested to write a review for him and OneGuard.
4 years ago
Reply from OneGuard
Dear H. Waterman, Thank you so much for the 5 star review regarding your excellent customer service experiences with OneGuard Home Warranties and Paul! Customer satisfaction is our number one priority, and we sincerely appreciate your interest in all the wonderful services OneGuard has to offer. We have also shared your rave review with Paul, and he is extremely grateful for the positive recognition, and loved having the opportunity to personally assist you. On behalf the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Nov. 24th, 2021
Review Source
Bill Rohlman Surprise, AZ
The company is easy to deal with. Scott P., Sales Manager is very professional and listens to your wants and needs. Not a typical pushy salesman.
The contractors that One Guard uses are also very professional and competent.
A good company.
4 years ago
Reply from OneGuard
Dear Mr. Rohlman, Thank you so much for the 5 star review regarding your outstanding customer service experiences with OneGuard Home Warranties and Scott! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist and provide the peace of mind you deserve. Please know Scott loved the positive feedback, and enjoyed providing you with his personal assistance. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Nov. 19th, 2021
Review Source
Hannah
My experience with Paul C. has been flawless. I was instantly greeted not with a robot, but with a helpful and calm voice. He was patient and answered every one of my questions. I am happy to have his direct number now. I feel reassured and like things will work out.
4 years ago
Reply from OneGuard
Dear Hannah, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties and Paul! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist and provide the peace of mind you deserve. We agree! Paul goes out of his way to provide excellent customer service, and your kind words made his day. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Nov. 17th, 2021
Review Source
Richard Kerr Buckeye, AZ
Paul C, was very professional and he was very helpful. He explained why I should sign up for the A/C for the latest Freon replacement when it is needed as my system is 15 years in service. I'm very satisfied with his service, thank you for an employee that is very much interested in helping your customers.
4 years ago
Reply from OneGuard
Dear Mr. Kerr, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties and Paul! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist and provide the peace of mind you deserve. We agree! Paul goes above and beyond, and truly embodies the caliber of service Landmark strives to provide. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Nov. 15th, 2021
Vernon Cox Glendale, AZ
I have used One Guard on more than one home repair. I have had both great service and less than the best customer care after leaving a poor review I have had the opportunity to speak with Leslie about the service I received she was understanding of my frustrations and concerned of how my claim and repairs were handled she assured me that she would look into why I had so many problems getting my claim resolved. I feel she will personally make sure this never happens to a OneGuard customer again. Thank you for your great customer service Leslie it really does make a difference.
4 years ago
Reply from OneGuard
Dear Mr. Cox, Thank you so much for the 4 star review regarding your customer service experiences with OneGuard Home Warranties and Leslie! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist and provide the peace of mind you deserve. Please know Leslie loved the positive feedback, and enjoyed providing you with her personal assistance. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Nov. 8th, 2021
Review Source
Wendy Huntington Beach, CA
We have been loyal and incredibly happy customers for over 12 years! The customer service is off the charts. Thank you to Trisha Ruelas, Jerry Bryant, and Luke, to name just a few, for all of their assistance! Truly, everyone at OneGuard is a pleasure to work with!
4 years ago
Reply from OneGuard
Dear Wendy, On behalf of the entire team, thank you so much for the 5 star review and providing such positive remarks regarding your excellent customer service experiences with OneGuard Home Warranties over the last 12 years! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist and provide the peace of mind you deserve. We have also shared your rave review with Trisha. Jerry, and Luke, and they are extremely grateful for the positive recognition, and loved having the opportunity to personally assist you. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Feb. 7th, 2022
Annie Bloomer Surprise, AZ
We have insured our homes with OneGuard Home Warranty since the day we purchased, seven years ago. They are always sent us qualified, reliable contractors to care for our home and in a timely manner. I would recommend them to everyone.
4 years ago
Reply from OneGuard
Dear Ms. Bloomer, On behalf of the entire team, thank you so much for 5 star review and providing such positive remarks regarding your excellent customer service experiences with OneGuard Home Warranties! Providing timely repairs completed by knowledgeable and friendly service professionals is exactly what we strive to do, and we are happy to hear how pleased you are with the level of service and support you received. Thank you again for the opportunity! We truly value your loyal business and look forward to serving you in the future. OneGuard Home Warranties
Nov. 1st, 2021
Review Source
CATHERINE MACDONALD Mesa, AZ
There is nothing worse in Arizona than having your air conditioner stop working in the dead of summer. It happened to us. It was a grueling experience until I remembered my son and I decided to keep our OneGuard Warranty for the sixteenth year. One call and one day later a new compressor was installed and the air conditioner worked better than previously.
Thank you Kenneth C for calling and reminding us we were about to expire with One Guard! Signed in for year 17. C MacDonald Mesa AZ
5 years ago
Reply from OneGuard
Dear Ms. Macdonald, Thank you so much for the 4 star review regarding your customer service experiences with OneGuard Home Warranties and Kenneth! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist and provide the peace of mind you deserve. Please know Kenneth loved the positive feedback, and enjoyed providing you with his personal assistance. On behalf of the entire OneGuard team, thank you again! We truly value your loyal business and look forward to serving you in the future. OneGuard Home Warranties
Oct. 29th, 2021
Review Source
Christine Barron Houston, TX
I’ve heard many things in general about warranty companies and was not expecting much, but the customer care I received from Alicia P. definitely changed my outlook and overall experience. Alicia was kind, quick and efficient. She listened well and was able to resolve concerns I initially had.
5 years ago
Reply from OneGuard
Dear Ms. Barron, Thank you so much for the 5 star review and such positive testimony regarding your outstanding customer service experience with OneGuard Home Warranties and Alicia! Providing service that exceeds your expectations with friendly representatives who are kind and professional is our number one priority, and we love the positive feedback. We have also shared your rave review with Alicia and she appreciated the opportunity to offer her personal assistance to you. On behalf of the entire team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Oct. 26th, 2021
Review Source
Denny Koble Tempe, AZ
As a property manager I deal with warranty companies every day and while none of them are perfect by any means, One Guard is by far the best, most honest one I deal with and I refer all landlords that are thinking about warranty companies to them.
5 years ago
Reply from OneGuard
Dear Denny Koble, Thank you so much for the 5 star rating regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist and provide the peace of mind you deserve. On behalf of the entire OneGuard team, thank you again! We truly value your business and referrals and look forward to serving you in the future. OneGuard Home Warranties
Oct. 27th, 2021
Review Source
Lacey Sablan Tolleson, AZ
My renewal of our home warranty was fast, easy, and informative. Christopher S was a pleasure to speak with and even thanked me for our over 10 years with One Guard. We are looking forward to another 10 great years of service. Thanks so much for your time. You are appreciated.
5 years ago
Reply from OneGuard
Dear Ms. Sablan, Thank you so much for the 5 stars and thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties and Christopher! Our top priority is your complete satisfaction and to make the process easy and hassle free, and we are happy to know how well the warranty process has worked for you. Please know Christopher loved the positive feedback, and enjoyed providing you with his personal assistance. Thank you again for the opportunity! We truly value your loyal business and look forward to serving you in the future. OneGuard Home Warranties
Oct. 27th, 2021
shirley gillespie Surprise, AZ
We have had coverage from OneGuard since 2009. If you are ever looking for a Professional, Pleasant and fast home warranty service I would highly recommend OneGuard. I have dealt with Erin P at OneGuard and she is excellent in following up on my requests. I couldnt be happier. One phone call is all it takes to get something fixed!
5 years ago
Reply from OneGuard
Dear Ms. Gillespie, Thank you so much for the 5 star review regarding your excellent customer service experiences with OneGuard Home Warranties and Erin! We strive to provide the most comprehensive coverage in the industry and best-in-class service, and we are ecstatic that you have chosen OneGuard as your home warranty provider over the last 12 years. Please know Erin loved the positive feedback, and enjoyed providing you with her personal assistance. On behalf of the entire OneGuard team, thank you again! We truly value your business and recommendations and look forward to serving you again. OneGuard Home Warranties
Oct. 7th, 2021
Richard Beeman Peoria, AZ
After I gave Ana the information she needed to process the claim, it was all complete within 5 minutes. I had another question about a past service job, she answered that question also. Extremely satisfied with the whole process as well as with the answer to all my questions. Very professional!! Thank you Ana,R
5 years ago
Reply from OneGuard
Dear Mr. Beeman, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties and Ana! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist and provide the peace of mind you deserve. We agree! Ana goes above and beyond, and truly embodies the caliber of service OneGuard strives to provide. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Sep. 30th, 2021
Review Source
Marilyn Hoppe Scottsdale, AZ
They've been great for YEARS! I haven't had to do any repairs for quite a while, but yesterday Christopher Smock was Great! Efficient, Effective, Easy to renew, immediately emailed me invoice, contract, etc. I also love the fact that you're a local company, and I always recommend you to friends, neighbors, and clients.
5 years ago
Reply from OneGuard
Dear Ms. Hoppe, Thank you so much for the 5 star review and providing such amazing testimony regarding your customer service experiences with OneGuard Home Warranties and Christopher! Our top priority is your complete satisfaction and to make the process easy and hassle free, and we are happy to know how well the warranty process has worked for you. Please know Christopher loved the positive feedback, and he enjoyed providing you with his personal assistance. Thank you again for choosing OneGuard! We truly value your loyal business and recommendations and look forward to serving you in the future. OneGuard Home Warranties
Sep. 28th, 2021
Review Source
Linda B. Scottsdale, AZ
Prompt service, when calling in wait time is very minimal, provides many different services. Great representatives. Recommended!
I called in to get help renewing and Cynthia F provided excellent service and gave me the information I needed.
5 years ago
Reply from OneGuard
Dear Linda B., Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! We constantly strive to provide you with fast, friendly service that exceeds your expectations, and we are absolutely thrilled that this has been your experience. We have also shared your rave review with Cynthia and they are extremely grateful for the positive recognition, and loved having the opportunity to personally assist you. We truly value your business and recommendations and look forward to serving you again. OneGuard Home Warranties
Sep. 23rd, 2021
Review Source
JUN AGUILAR Henderson, NV
Applied yesterday online but decided to complete home warranty application by phone. Christopher S guided me throughout the process and did it in a very professional, precise and friendly manner. And there are only 10 day waiting period to enforce the coverage to.
5 years ago
Reply from OneGuard
Dear Jun Aguilar, Thank you so much for the 5 star review and providing such positive remarks regarding your customer service experiences with OneGuard Home Warranties and Christopher! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist and provide the peace of mind you deserve. We agree! Christopher goes above and beyond, and truly embodies the caliber of service OneGuard strives to provide. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Sep. 23rd, 2021
Review Source
Gail Stewart Owens Katy, TX
I have used One Guard for years. This is the first time I have not had a repair taken care of immediately but they have followed up with me and kept me informed so even thought has taken a while, everyone I have dealt with has gone above and beyond to get things done.
5 years ago
Reply from OneGuard
Dear Ms. Owens, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties over the last 10 years. Your satisfaction is our number one priority, from the first call for service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Thank you again for the opportunity. We truly value your loyal business and look forward to serving you in the future. OneGuard Home Warranties
Sep. 21st, 2021
Review Source
AshleyG Arlington, TX
OneGuard has saved my bacon on multiple occasions when I bought my (first) house. Their sales (and their customer service) team is top-notch. They actually *want* to help you, they're very knowledgeable, and they do what they say they're going to do! Ken C. is great and helped me pick the perfect plan when it came time for renewal.
5 years ago
Reply from OneGuard
Dear Ms. AshleyG, Thank you so much for the 5 star review and providing such amazing testimony regarding your customer service experiences with OneGuard Home Warranties and Ken! Our top priority is your complete satisfaction and to make the process easy and hassle free, and we are happy to know how well the warranty process has worked for you. We agree! Ken is exceptional in performing his duties, and your rave review really made his day. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Sep. 21st, 2021
Review Source
Ghost Tiger Chandler, AZ
Reached out online to get a quote and received a call from Keanna C. She took the time to review the coverage I was interested in and answered all of my many questions. I sincerely appreciate all of the assistance and would recommend. Thanks!
5 years ago
Reply from OneGuard
Dear Ghost Tiger, Thank you so much for the 5 star review regarding your amazing customer service experience with OneGuard Home Warranties and Keanna! Customer satisfaction is our number one priority, and we sincerely appreciate your interest in all the wonderful services OneGuard has to offer. Please know your review made Keanna's day, and she appreciated the opportunity to help and the positive recognition. On behalf of the entire OneGuare team, thank you again! We truly value your business and recommendations and look forward to serving you again. OneGuard Home Warranties
Sep. 17th, 2021
Review Source
Kathleen Murphy
I have worked with OneGuard for the past year. I like how they are proactive about suggested maintenance. I worked with Paul C yesterday renewing my contract and he offered a discount for a long-term contract. Easy to work with
5 years ago
Reply from OneGuard
Dear Ms. Murphy, Thank you so much for the 5 star review and providing amazing feedback regarding your customer service experiences with OneGuard Home Warranties and Paul! Our top priority is your complete satisfaction and to make the process easy and hassle free, and we are happy to know how well the warranty process has worked for you. Please know we have shared your comments with Paul and he truly appreciates the opportunity to go the extra mile on your behalf and was humbled by your commendation. On behalf the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Sep. 15th, 2021
Review Source
Larry R. Ynman San Antonio, TX
My experiences have been great especially with my recent contact speaking with Xochitl C. She was very professional, knowledgeable and most helpful. I own a business and Xochitl is the type of team member we hire. Please convey my sincere and grateful feelings for a "job well done"
5 years ago
Reply from OneGuard
Dear Mr. Ynman, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties and Xochitl! Customer satisfaction is at the forefront of our priorities, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Please know we have shared your comments with Xochitl and she truly appreciates the opportunity to go the extra mile on your behalf and was humbled by your commendation. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Sep. 14th, 2021
Review Source
Edward Tempe, AZ
We've been with OneGuard for years and highly recommend them to our friends. This company is very easy to work with and it's people like Cynthia F in Customer Service & Care that makes doing business with them effortless. Cynthia helped us with all of our questions; and very quickly and efficiently renewed us again for yet another year.
5 years ago
Reply from OneGuard
Dear Edward, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties and Cynthia! Our top priority is your complete satisfaction and to make the process easy and hassle free, and we are happy to know how well the warranty process has worked for you. Answering your questions and ensuring a seamless contract renewal was extremely important to Cynthia, and she appreciated the opportunity to offer her personal assistance to you. Thank you again for choosing OneGuard! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Sep. 10th, 2021
Review Source
Holly Crider Peterson Plano, TX
My family has been a customer of OneGuard for 5+ years and have not had any complaints. Recently, we experienced a pipe break (under the slab) and my entire perspective changed. So much so that we cancelled our home warranty. Enter Cynthia F. She listened to reason and helped work through my very reasonable request for reimbursement. She was patient, understanding, professional and most important HELPFUL!
5 years ago
Reply from OneGuard
Dear Ms. Peterson, On behalf of the entire team, thank you so much for the 4 star review regarding your customer service experiences with OneGuard Home Warranties and Cynthia! Stellar customer service is at the forefront of our priorities, and your testimony and the value you have found in the services we offer is exactly what we strive to achieve. Please know we have shared your comments with Cynthia and she truly appreciates the opportunity to go the extra mile on your behalf and was humbled by your commendation. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Sep. 8th, 2021
Review Source
Suzanne Hertzman Phoenix, AZ
We are new to One Guard but they came highly recommended by trusted friends. So far, we can say that we are very pleased with our service and follow through by our representative, Melinda G!
She kept in contact with us for several weeks through a difficult period and her consistency, professionalism and follow though have been great!
Thank you!!
5 years ago
Reply from OneGuard
Dear Ms. Hertzman, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties and Melinda! Our top priority is to provide a level of service that exceeds your expectations, and it is always our most distinct pleasure to assist you with all your home warranty and home service needs. We agree! Melinda goes out of her way to provide excellent customer service, and your kind words truly made her day. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Sep. 7th, 2021
Review Source
A A. CA
Alexander was outstanding. I doubt I have ever experienced such a smooth renewal process. He had information to answer my questions right at hand, promptly and accurately answering courteously. Alexander’s excellent customer service made me feel more confident in renewing with OneGuard.
5 years ago
Reply from OneGuard
Dear A A., Thank you so much for the 5 star review and providing such amazing testimony regarding your customer service experiences with OneGuard Home Warranties and Alexander! Our top priority is your complete satisfaction and to make the process easy and hassle free, and we are happy to know how well the warranty process has worked for you. We agree! Alexander is exceptional in performing his duties, and your rave review really made his day. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Sep. 7th, 2021
Review Source
Vicki Bocock-Parks
Alexander was very helpful, and was able to answer my questions. It was so nice to speak with him. I felt like I was speaking with someone who had knowledge and care for my needs at the time. Please make sure you employ more like him.
5 years ago
Reply from OneGuard
Dear Ms. Bocock-Parks, Thank you so much for the 5 star review and providing such positive remarks regarding your customer service experiences with OneGuard Home Warranties and Alexander! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist and provide the peace of mind you deserve. We agree! Alexander goes above and beyond, and truly embodies the caliber of service OneGuard strives to provide. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Sep. 7th, 2021
Review Source
Fernando Paularena Sr. Houston, TX
Thank you, Mr. Alexander J.
Your Knowledge base with OneGuard help me make an informative decision.
I able to add three more properties to my account.
OneGuards rates are very competative the main factor for my rentals are
lower service calls that protect my renter ability to take care of service fees.
Mr. F. P Sr.
5 years ago
Reply from OneGuard
Dear Mr. Paularena, On behalf of the entire team, thank you so much for the 5 star review and providing such thoughtful remarks regarding your customer service experiences with OneGuard Home Warranties and Alexander! Your satisfaction is our utmost priority, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. We agree! Alexander goes above and beyond, and truly embodies the caliber of service OneGuard strives to provide. Thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Sep. 3rd, 2021
Review Source
Megan Hite Phoenix, AZ
I have loved OneGuard since I bough my first house in 2018 they are always so kind, very helpful, and treat you VERY well as a customer. Today I renewed my annual service with Alex, he was very helpful, quick, even got me a great price! Keep up the good work over there you’re much appreciated.
5 years ago
Reply from OneGuard
Dear Ms. Hite, On behalf of the entire team, thank you so much for the 5 star review and providing such positive remarks regarding your excellent customer service experiences with OneGuard Home Warranties and Alex! Stellar customer service is at the forefront of our priorities, and your testimony and the value you have found in the services we offer is exactly what we strive to achieve. Alex really loved your feedback and enjoyed providing you with his personal assistance. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Sep. 4th, 2021
Review Source
heather drozt Peoria, AZ
Lori E from OneGuard was so patient with my circumstances and did not push us to make a sale. She listened to our needs and set us up with a very affordable and comprehensive plan that checked all of our boxes. As first time home buyers and home owners, I feel very at ease with our decision to purchase our home warranty through OneGuard.
5 years ago
Reply from OneGuard
Dear Ms. Drotz, Thank you so much for the 5 star review regarding your customer service experience with OneGuard Home Warranties and Lori! Our top priority is your complete satisfaction and to make the process easy and hassle free, and we are happy to know how well the warranty process has worked for you. Please know Lori loved the positive feedback, and she enjoyed providing you with her personal assistance. On behalf of the entire team, thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Sep. 2nd, 2021
Review Source
Tanya Chandler, AZ
Sales advisor Alexander J was very helpful and super efficient. He helped us put together a renewal package in just a few minutes. I appreciate that One Guard is always prompt addressing service requests, and they've always contracted with knowledgeable and competent technicians.
5 years ago
Reply from OneGuard
Dear Tanya, On behalf of the entire team, thank you so much for the 5 star review and providing such thoughtful remarks regarding your customer service experiences with OneGuard Home Warranties and Alexander! Your satisfaction is our utmost priority, and it is always our distinct pleasure to assist you with all your home warranty and home services needs. We agree! Alexander is exceptional in performing his duties, and your rave review really made his day. Thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Aug. 30th, 2021
Review Source
CHill Phoenix, AZ
JASMINE T gave me excellent customer service. I was very frustrated and confused after talking to another One Guard rep and the contractor. Jasmine explained things in simple terms and was extremely patient with me while I asked questions. I also appreciate the extra time and phone call to the contractor and technician. Amazing indeed!
5 years ago
Reply from OneGuard
Dear CHill, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties and Jasmine! Our top priority is your satisfaction and to provide best in class service, from the first call to the completed repair, and we love the positive feedback and always appreciate the opportunity to help. We have also shared your rave review with Jasmine, and she is extremely grateful for the positive recognition, and loved having the opportunity to personally assist you. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Aug. 24th, 2021
Review Source
Aaron Phillips Simpsonville, SC
Reliable service who keeps their word. Home Warranties are always protecting the insurance company versus the policy holder, but OneGuard does fairly well in this space. The service becomes a big differentiator and Lamia H REALLY stood out as a great customer service experience as she promptly answered my questions, confirmed data and also clarified the reimbursement policy with me. She is very professional, well spoken, empathetic and aware. I appreciated the interaction with her and felt confident that the matter would be managed appropriately.
5 years ago
Reply from OneGuard
Dear Mr. Phillips, Thank you so much for the 4 star review regarding your excellent customer service experiences with OneGuard Home Warranties and Lamia! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist and provide the peace of mind you deserve. Please know we have shared your comments with Lamia and she really appreciates the opportunity to go the extra mile on your behalf and was humbled by your commendation. On behalf of the entire team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Aug. 24th, 2021
Review Source
Arlette Askar Mansfield, TX
My Really good friend IreneC suggest me and refer this company for me I am very satisfied with the service online of them Steph Sarah M And the other Jesus who assist me with my first services I hope that this service continue of this quality because I already refer to another neighbors
5 years ago
Reply from OneGuard
Dear Ms. Askar, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties, Steph, Sarah, and Jesus! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist and provide the peace of mind you deserve. We have also shared your rave review with Steph, Sarah, and Jesus, and they are extremely grateful for the positive recognition, and loved having the opportunity to personally assist you. Thank you again for choosing OneGuard! We truly value your business and recommendations and look forward to serving you again. OneGuard Home Warranties
Aug. 17th, 2021
Review Source
David B Salt Lake City, UT
I was having issues with renewing my annual contract on OneGuard's website so I called the customer service line. I had the good fortune to speak with Mr. Robin B. Robin was very personable and efficient in assisting me to renew my contract with OneGuard. I give him high marks for being polite, understandable and courteous.
5 years ago
Reply from OneGuard
Dear David B., Thank you so much for the 5 star review and providing such positive remarks regarding your customer service experiences with OneGuard Home Warranties and Robin! Customer satisfaction is our number one priority, and we sincerely appreciate your interest in all the wonderful services OneGuard has to offer. We agree! Robin is exceptional in performing his duties, and your rave review really made his day. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Aug. 9th, 2021
Review Source
Rose Burdwell San Antonio, TX
So far we've had a wonderful experience with One Guard. They've responded quickly and schedule within at least the next day or two. We decided to add all of our investment properties after such a good job with the last investment purchased. Alex was so easy to work with and explained things well.
5 years ago
Reply from OneGuard
Dear Ms. Burdwell, On behalf of the entire team, thank you so much for the 5 stars and providing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties and Alex! Your satisfaction is our utmost priority and it is always our distinct pleasure to assist you with all your home warranty and home services needs. Alex is also very appreciative of the positive recognition. Thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Aug. 4th, 2021
Review Source
Warren Lerner Manassas, VA
Alexander J assisted me today in making a minor modification to my policy and renewing in under 5 minutes! Alexander was very responsive and met all of my needs. I will continue to use OneGuard to protect my home and look forward to interacting with folks like Alexander on my next call.
5 years ago
Reply from OneGuard
Dear Mr. Werner, On behalf of the entire team, thank you so much for the 5 stars and providing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties and Alex! Your satisfaction is our utmost priority and it is always our distinct pleasure to assist you with all your home warranty and home services needs. We agree! Alex is responsive and efficient, and he loved the positive recognition. Thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Aug. 4th, 2021
KR Phoenix, AZ
I want to genuinely thank Christian for being the only rep (out of 3 reps) to call me back as promised and addressed my concerns. He provided me with top-notch customer service from beginning to end. He honestly deserves a raise along with some recognition for his honest customer support.
The 3 stars (instead of 5) is not for Christian, but for OneGuard's other customer service reps who didn't call me back as they swore they would. I had to fight to get a refund when a technician that OneGuard hired for me didn't do their diligent job. I didn't appreciate the extremely long hold times to get a rep and then having to sit on crazy hold times once again when none of the reps (except for Christian) called me back after having to further research the matter. Christian was the only rep to keep his word.
Thank you.
5 years ago Edited September 14, 2021
Reply from OneGuard
Dear KR, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. We constantly strive to provide best-in-class service and peace of mind to our valued homeowners and we sincerely appreciate the constructive feedback and opportunity to assist with all your home warranty and home services needs. Please know we have shared your comments with Christian and he truly appreciates the opportunity to go the extra mile on your behalf and the positive recognition. Thank you again for your consideration and allowing OneGuard the opportunity to serve you. OneGuard Home Warranties
Jul. 30th, 2021
Review Source
Lakita Dockery Garland, TX
Kenneth C is our sales advisor and is amazing! Made sure we got the protection that we need for our home warranty. Something no one has ever done! Kenneth went through the added protections that we needed and saved us money. Answering all of my questions no matter how small. I am so thankful he is our sales advisor!
5 years ago
Reply from OneGuard
Dear Ms. Dockery, On behalf of the entire team, thank you so much for 5 star review and providing such positive testimony regarding your customer service experiences with OneGuard Home Warranties and Kenneth! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you and provide the peace of mind you deserve. We agree! Kenneth is amazing, and your kind words truly made his day. Thank you again for the opportunity! We truly value your loyal business of 5 years, and look forward to serving you in the future. OneGuard Home Warranties
Jul. 23rd, 2021
