OneGuard
6.4
Overall Score
Verified Customer
Review Source
Lori Renee Diseati Helotes, TX
great contractor for my electric work. One Guard called me to make sure they understood the issue, and save me my deductible if my item was not covered.
4 years ago
Reply from OneGuard
Dear Ms. Diseati, Thank you so much for 5 star review regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist and provide the peace of mind you deserve. On behalf of the entire team, thank you for entrusting OneGuard! We truly value your loyal business of 6 years and look forward to serving you again. OneGuard Home Warranties
Nov. 11th, 2021
Verified Customer
Review Source
Beverly Levreau Phoenix, AZ
When ever I have had call upon one guard the server is the best...and the ones that have been to my home have always been on time and very professional
4 years ago
Reply from OneGuard
Dear Ms. Levreau, Thank you so much for the 5 star review regarding your excellent customer service experience with OneGuard Home Warranties! Providing timely repairs completed by knowledgeable and friendly service professionals is exactly what we strive to do, and we are happy to hear how pleased you are with the level of service and support you received. On behalf of the entire team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Oct. 28th, 2021
Verified Customer
Review Source
Nancy L Stewart Scottsdale, AZ
they have been very responsive and I have gotten contractors much more rapidly than with other home warrenty companies. I believe the quality of contractors is high as well.
4 years ago
Reply from OneGuard
Dear Ms. Stewart, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! Our top priority is your satisfaction and to provide best in class service, from the first call to the completed repair, and we love the positive feedback and always appreciate the opportunity to help. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home service needs! We truly value your business and look forward to serving you again. OneGuard Home Warranties
Oct. 28th, 2021
Verified Customer
Review Source
Cherrie Queen Creek, AZ
We've been a one guard customer for years and have had nothing but praise, however, this past year we've had several items replaced. They claimed one service request as being "preexisting" and so it was neither repaired nor replaced. Currently, we have been with an oven for over two months. We have had 5 service calls (I think---there's been a LOT I've lost count). They have replaced the motherboard, two fuses, sent an election to check the fuse box for trouble, and replaced the thermometer. It STILL isn't working. They haven't bothered to even suggest replacement for a new oven (it's a double oven BTW).
5 years ago
Reply from OneGuard
Dear Cherrie, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Our top priority is customer satisfaction, and we sincerely regret the frustration. Please be assured a service request has been dispatched to address the electrical and we are closely monitoring the outcome to ensure swift resolution. Thank you again for your consideration and allowing OneGuard the opportunity to serve you. OneGuard Home Warranties
Oct. 22nd, 2021
Verified Customer
Review Source
Leland Hiatt Magnolia, TX
Requesting Service via the website doesn't work at all. In all cases using the website the providers did not contact me. Calling in for service via telephone works better, but the wait time is generally over a 30 minutes. In one case I gave up and made an appointment with a different provider and paid for it my self. Generally speaking OneGuard is turning out to be more trouble than it's worth.
5 years ago
Reply from OneGuard
Dear Mr. Hiatt, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Customer satisfaction and providing timely service remains at the forefront of our priorities, and we apologize for the frustration. We have confirmed the service request was cancelled on your behalf and sincerely hope to restore your faith in the great services OneGuard has to offer. Thank you again for your consideration and allowing OneGuard the opportunity to provide this information. OneGuard Home Warranties
Aug. 20th, 2021
Verified Customer
Review Source
Irving Keck Gilbert, AZ
I'd give. 4 1/2 if I could since it took a while to resolve, but your people came up with alternative plans to resolve the problem and in the long run I was very satisfied.
5 years ago
Reply from OneGuard
Dear Mr. Keck, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! Customer satisfaction is at the forefront of our priorities, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. We absolutely love the positive feedback and always appreciate the opportunity to help. On behalf of the entire team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Aug. 6th, 2021
Verified Customer
Review Source
Tammy Bello Maricopa, AZ
They have great options. I love that they have cleaning and lawn are and rekey at a low rate on move in. It's so convenient They thought of all the details
5 years ago
Reply from OneGuard
Dear Ms. Bello, Thank you so much for the 5 star review and providing such positive remarks regarding your excellent customer service experiences with OneGuard Home Warranties! Customer satisfaction is our number one priority, and we sincerely appreciate your interest in all the wonderful services OneGuard has to offer. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Aug. 5th, 2021
Verified Customer
Review Source
Ron Hebdon Sun City, AZ
I've never had a bad experience with OneGuard. They have always been responsive to my calls and my last call was resolved by an electrician within two hours.
5 years ago
Reply from OneGuard
Dear Mr. Hebdon, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! Providing timely repairs completed by knowledgeable and friendly service professionals is exactly what we strive to do, and we are happy to hear how pleased you are with the level of service and support you received. Thank you again for the opportunity! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Aug. 5th, 2021
Verified Customer
Review Source
Tina S Phoenix, AZ
Fast and friendly service when I contacted them. The actual vendor who came to my house to take care of the issue was outstanding!!! Thank you both for your service
5 years ago
Reply from OneGuard
Dear Tina S., Thank you so much for the 5 star review regarding your outstanding customer service experiences with OneGuard Home Warranties! Providing timely repairs completed by knowledgeable and friendly service professionals is exactly what we strive to do, and we are happy to hear how pleased you are with the level of service and support you received. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Aug. 5th, 2021
Verified Customer
Review Source
Cristina San Tan Valley, AZ
My ac wasn't working and they found me someone but they couldn't come for over a week. I called and they found another company that could come in 2 days.
5 years ago
Reply from OneGuard
Dear Cristina, Thank you so much for the 5 star review and positive testimony regarding your customer service experience with OneGuard Home Warranties! It is always our most esteemed pleasure to assist you with all your home warranty and home services needs, and also provide you with prompt service and the peace of mind you deserve. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Aug. 4th, 2021
Verified Customer
Review Source
Gary Green Peoria, AZ
For the most part the service is good.. however I've had an issue with the contractor that was sent to my home and had nothing but problems and One Guard would not help in any way
5 years ago
Reply from OneGuard
Dear Mr. Green, Thank you so much for providing OneGuard Home Warranties with a 4 star rating regarding your customer service experiences. Your satisfaction with all your home warranty and homes services needs is our top priority and we appreciate the opportunity to assist. Please know we are available 24/7, 365 days a year and encourage you to contact us to further address your concerns. We are always happy to help! Thank you again for the opportunity. We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Jul. 17th, 2021
Verified Customer
Review Source
JULIA COLLINS Las Vegas, NV
Because when you call with an issue the wait times are so long 2 to 3 hours just to speak to someone in the authorization department even the vendors have stated that they sit on hold for a very long period of time and certain things in the contract was not discuss with me when I started my policy properly.
5 years ago
Reply from OneGuard
Dear Ms. Collins, Thank you for taking the time to write a review and provide important feedback regarding your customer service experiences with OneGuard Home Warranties. Our top priority is customer satisfaction and to service our valued homeowners as quickly as possible, and we sincerely regret the frustration. Please be assured we are actively working on your service request and will continue to follow up through resolution. Thank you again for your consideration. OneGuard Home Warranties
Jul. 1st, 2021
Verified Customer
Review Source
Daniel Saldivar Goodyear, AZ
Always quick to contact us when alarms activated. Tech's responded to problems at our home take care of issues with our alarm system, makes repairs in timely manor.
5 years ago
Reply from OneGuard
Dear Mr. Saldivar, Thank you so much for the 5 star review and positive comments regarding your customer service experiences with OneGuard Home Warranties! Providing best-in-class service and timely repairs is a top priority, and we are so happy to hear about your pleasing experiences. On behalf of the entire team, thank you for the opportunity to assist! We truly value your continued business and look forward to serving you again. OneGuard Home Warranties
Jul. 3rd, 2021
Verified Customer
Review Source
David Leonard Fort Worth, TX
Very responsive to any call I've ever made and works to ensure my issue is quickly addressed. It's the best money I'vev spent realted to my home purchase.
5 years ago
Reply from OneGuard
Dear Mr. Leonard, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties! Our number one priority is customer satisfaction, and your testimony and the value you find in the services we offer is exactly what we strive for. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home services needs! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Jun. 9th, 2021
Verified Customer
Review Source
Drew Keller, TX
This relates to all warranty companies. Here’s the deal. The short of it is, Put your money in you own account and use it when you need repairs done. Warranty companies will fix your 20 year old HVAC system with band aids til they have to pay for a new system. But the best part is when you do need the replacement you’ll still be paying thousands of dollars for all the code upgrades and all the extras the contractor deems necessary. Example: my Air Conditioner coil needed to be replaced. The warranty company covers the part and labor (about $500-$70 copay). Then I have to pay an additional $1700 for all the code Upgrades and extra items they don’t cover. So after paying about $840 a year for the warranty, I would have saved money by not having to pay for the warranty company for the year. In the past 13 years, paying $60-70 per month for the warranty contract, this amounts to $720-$840 a year. Multiply that for the 13 years I have used them, my total cost is $8320-$10920. I have used them for service for my oven, a couple of ceiling fans, my sprinkler system, and my water heater (out of pocket cost $1300). So do the math, I would have been much better off saving my money in a maintenance account and used it when I had an issue then to pay a warranty company to hire out bottom feeders to fix my stuff. There are many limitations in the contract and many unseen costs that they will not mention because it is from the contractor and not the warranty company. We stayed with one guard for so long because we haven’t had any big issues and it seemed like a good deal. Once we had some bigger issues recently has really put the spotlight on the large drawbacks to using any warranty company.
5 years ago
Reply from OneGuard
Dear Drew, We would like to offer our personal assistance in the matter. However, we cannot locate a OneGuard service plan under the name provided. May we please ask you to forward the plan number or property address to customerrelations@OneGuardhw.com? Thank you for your time and consideration. OneGuard Home Warranties
Apr. 19th, 2021
Verified Customer
Review Source
Jenny Santo Friendswood, TX
Best company because they generally fix the problem without finding loop holes. Customer service representative s care about us, so they do their utmost to help us.
5 years ago
Reply from OneGuard
Dear Mrs. Santo, Thank you so much for the 5 star review and providing such positive comments regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction is our number one priority, from the first call to service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home service needs. On behalf of the entire OneGuard team, thank you again! We truly value your loyal business of 8 years and look forward to serving you in the future. OneGuard Home Warranties
Apr. 21st, 2021
Verified Customer
Review Source
Judie Cox Arlington, TX
They were very responsible be during the worst cold spell in Texas in over 100 years. My heat pump was making loud noises and they had a service company out the next day.
5 years ago
Reply from OneGuard
Dear Ms. Cox, Thank you so much for the 5 star review and awesome remarks regarding your customer service experiences with OneGuard Home Warranties and our service contactor! Ensuring quality repairs are completed by knowledgeable and friendly professionals is what we strive for, and we appreciate your thoughtful testimony and the opportunity to assist. On behalf of the entire team, thank you again for entrusting OneGuard! We truly value your business and look forward to serving you again. OneGuard Home Warranties
Mar. 24th, 2021
Verified Customer
Review Source
Carol and Bill Surprise, AZ
We have two homes under warrantee and OneGuard has met it's contractual commitments every time we have needed them, including replacing two appliances.
5 years ago
Reply from OneGuard
Dear Carol and Bill, Thank you so much for the 5 star review and positive remarks regarding your customer service experiences with OneGuard Home Warranties! Our number one goal is your satisfaction, from the first call for service to the completed repair, and we love the positive feedback and always appreciate the opportunity. On behalf of the entire team, thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Mar. 9th, 2021
Verified Customer
Review Source
D Surprise, AZ
Used them twice. No bull. It was handled by a tech that knew what he was doing. Once for the dishwasher and once for the garage door spring. Excellent customer service.
5 years ago
Reply from OneGuard
Dear D., Thank you so much for the 5 star review and awesome testimony regarding your customer service experiences with OneGuard Home Warranties and our contractors! Providing timely repairs completed by knowledgeable and friendly professionals is exactly what we strive to do, and we are happy to know how well the warranty process has worked for you. On behalf of the entire team, thank you again for entrusting OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Feb. 25th, 2021
Verified Customer
Review Source
Harish Scottsdale, AZ
Very responsive, great service, most service providers are great however we have the occasional service provider that provides poor service - One Guard needs to do a better job of screening the service providers.
5 years ago
Reply from OneGuard
Dear Harish, On behalf of the entire team, thank you so much for the 4 star review and feedback regarding your customer service experiences with OneGuard Home Warranties. Our top priority is your satisfaction, from the initial call for service, to the completed repair, and it is always our most distinct pleasure to assist. We also appreciate your transparency as it aids in our constant pursuit to improve as a leading home warranty provider. Thank you again for entrusting OneGuard! We truly value your business and look forward to serving you again. OneGuard Home Warranties
Feb. 25th, 2021
Verified Customer
Review Source
Douglas Napier Scottsdale, AZ
It’s hit or miss on service. My last call took over a week for a technician to show up only to say they would send someone out a week and a half later to pick up the appliance so they could take it to the shop and diagnose. Still waiting for the pick up and no telling how long it will take to get it back or replaced.
5 years ago
Reply from OneGuard
Dear Mr. Napier, Thank you for bringing this information to our attention and allowing OneGuard Home Warranties the opportunity to review the situation firsthand. Customer satisfaction is our number one priority, and to service our valued homeowners quickly as possible, and we truly apologize for the frustration. Please be assured we are working closely with the contractor to ensure that the kitchen refrigerator is repaired and returned to the home, and we are committed to keeping communication open with you during this process. Please know we are actively monitoring the request through to positive resolution. Thank you again for your patience and understanding, and allowing OneGuard the opportunity to provide this information. OneGuard Home Warranties
Feb. 8th, 2021
Verified Customer
Review Source
S Rose Spring, TX
So far they've come through on needed repairs, though I haven't had any major repairs. Customer service is very responsive and it's easy to talk to a live person.
5 years ago
Reply from OneGuard
Dear S Rose, On behalf of the entire team, thank you so much for providing OneGuard with a 5 star rating and such positive feedback regarding your customer service experiences! Your satisfaction is of the utmost importance, and it is always our most distinct pleasure to assist in providing the most comprehensive coverage in the industry and the peace of mind you deserve. Thank you again for choosing OneGuard! We sincerely appreciate your business and look forward to serving you in the future. OneGuard Home Warranties.
Feb. 8th, 2021
Verified Customer
Review Source
Jennifer Alterman Mercer Island, WA
We recently had to have a motor for our pool replaced. The process was tedious and frustrating. In addition, they never informed us that the motor was going to be a refurbished motor not a brand new one.
5 years ago
Reply from OneGuard
Dear Ms. Alterman, Thank you for taking the time to submit a 4 star review and important feedback regarding your recent experience with OneGuard Home Warranties and the request for the pool pump motor. We constantly strive to service our valued homeowners efficiently and apologize for the frustration. Please be assured we are monitoring the open request to reassess the pump motor and appreciate your patience throughout this process. Thank you again for the opportunity to serve you. OneGuard Home Warranties
Feb. 9th, 2021
Verified Customer
Review Source
Karen Hirsch Mansfield, TX
Chimney sweep turned into over $2000. They said I needed all kinds of things ASAP. Didn’t clean out old ashes and residue when they were finished. I felt taken advantage of. The inspector said I needed a new cap. It was rusted out. The man who came out disagreed and just sprayed it with black spray paint. He told me the small cracks inside fireplace could cause fire and needed to be sealed. I feel the amount they charged plus the tip I made was just way too much.
5 years ago
Verified Customer
Review Source
Amber F. San Antonio, TX
They sent an electrician out who was supposed to check for several electrical issues I just started having on one side of my house. He didn't check anything other hen the breaker box, an outlet, and exhaust vent. He said that since the ceiling fan lights weren't buzzing right then he had no way to check them but still missed everything else I requested. It seems to me that there is a major problem and he couldn't be bothered to check it out properly. He told me that my laundry exhaust vent probably had a bad motor but had power to the outlet. Then he told them it had been bypassed. Common sense says it wouldn't have power then. Then they said they were told that it had been tampered with and I said no I took pictures of it though which I had shown the electrician. Then they said that because I took pictures of it they wouldn't cover it. I explained that the electrician had lied about everything but they said that to get a 2nd opinion I had to find a company on my own and if they said something different all they would cover would be the trip charge, not even the repair. I looked up the part number from the label on the vent and ordered a new exhaust fan. I plugged it in and it worked just fine. I didn't install it or anything, I plugged it in and flipped the switch and it came on. I called the warranty company back and their response was now I have tampered with it so they still wouldn't cover it. I said that it just proved their contractor lied to them and told me the truth. A supervisor called me back and was supposed to let me know what was going to be done. That was a week ago and I haven't heard anything since. I'm also waiting to hear back about being able to cancel my contract. This is the worst company I could have ever signed up with.
5 years ago
Reply from OneGuard
Dear Amber F., Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Our top priority is customer satisfaction, and we apologize for your frustration. In your situation, OneGuard confirmed the breakdowns related to the electrical system was not the result of normal wear-and-tear conditions, and coverage was not approved in accordance with the OneGuard service plan. Thank you again for your understanding with respect to coverage and allowing OneGuard the opportunity to provide you with this additional explanation. OneGuard Home Warranties
Jan. 25th, 2021
Verified Customer
Review Source
SkyeMoyer
My first few claims were GREAT!! But then they denied TWO pool repairs based on them being pre existing, even though I have the plan with pre existing coverage. I didnt get a pool inspection, so now NOTHING with my pool will be covered, even though I purchased a pool warranty. They refused to give me back my payment for the pool warranty and promised to return my $75 fee- which never happened.
5 years ago
Reply from OneGuard
Dear Ms. Moyer, Thank you for bringing this information to our attention and allowing OneGuard Home Warranties the opportunity to review the situation firsthand to ensure accuracy. Customer satisfaction is our number one priority and we sincerely regret the outcome of your service request. In this circumstance, both contractors that assessed the pool equipment provided OneGuard with similar diagnoses, advising the malfunction predated the start date of the warranty plan, with an ongoing leak that resulted in the bearings and motor requiring replacement. Please note the pool equipment was not inspected, however, the home inspection report recommended having the system evaluated by a qualified professional prior to closing on the home, to ensure the equipment was in good working condition. Please know we have also confirmed that the trade service fee has been refunded as promised. Thank you again for your understanding regarding coverage and allowing OneGuard the opportunity to provide this additional explanation. OneGuard Home Warranties
Dec. 30th, 2020
Verified Customer
Review Source
Ron Leonard
Always helpful, professional and you can "feel" a smile as they do their best at the first voice on the phone or when a person comes to us on the job!
5 years ago
Reply from OneGuard
Dear Mr. Leonard, Wow! Thank you so much for the 5 star review and sharing such positive remarks about your service experiences with OneGuard Home Warranties and our contractors! It is always our most esteemed pleasure to assist you with all your home warranty and home services needs, and also provide you with the peace of mind you deserve. On behalf of the entire team, thank you again! We wholeheartedly appreciate the opportunity to serve you over the last 7 years, and look forward to assisting you for many more to come. OneGuard Home Warranties
Nov. 6th, 2020
Verified Customer
Review Source
Stephanie
It seems like when you make appointment you get great customer service but then if the problem isn't fixed the first time you have to make several calls to the company that worked on it and you receive no help from One Guard. It seems like they would want to follow though with the work that was performed.
5 years ago
Verified Customer
Review Source
Brenda Southey
They were expedient and fixed our A/C in the harsh summer temps. The svc company was helpful and answered our questions regarding the operation of our u it.
6 years ago
Verified Customer
Review Source
Michelle
So far I've had to use the home warranty for a few things and most have been covered with great contractors. Getting through the phone to speak to someone is the hardest as most times you are on hold for over an hour.
6 years ago
Verified Customer
Review Source
Leona Maroney
One Guard is very responsive to our service request. They cover a lot of things that other home warranty companies do not. There customer service is also good.
6 years ago
Verified Customer
Review Source
Sallie Reece
I use them for my Buyers and have had great response. They also were quick to respond to me and got my A/C fixed quickly so yes I bought myself a warranty!
6 years ago
Verified Customer
Review Source
John
They ask for constructive criticism. They listen to what their customer is saying about the job performance of technicians and the companies they work for.
6 years ago
Verified Customer
Review Source
Tom Valdez
The worst experience ever with One Guard. Have never been passed around from different sections than with One Guard. Three weeks without an refrigerator ridiculous. They had an excuse for everything, never being able to get a truthful answer. Each section passed the buck and blamed another section for the delay. Their promise to work quickly was a farce. I was never able to talk with someone in charge. I was told I had to contact them by email. I will never recommend One Guard to anyone. I live in a community where people are always looking for home warranty companies. I will warn them about One Guard whenever I can. If I could rate with 0 stars I would. Enough said, not a OneGuard fan. I will post bad One Guard review on Yelp, Google and every review I find.
6 years ago
Verified Customer
Review Source
Pat
Well you have to wait at least an hour in the phone to talk to someone. An air conditioning company was to come here today between 4-7 but never showed up nor called. I tried to call warranty but we're closed . Now I have to wait until morning to see what happened with the air guys.
6 years ago
Verified Customer
Review Source
Linda Gardner Austin, TX
Easy to schedule a service appointment. The repairman came on time and fixed our dishwasher. I thought we were going to have to get a new dishwasher.
6 years ago
Review Source
M Shadowens Phoenix, AZ
We had a problem with the kitchen faucet and the plumbing company was not a lot of help. So we called our warranty company, OneGuard and spoke with Erin P and explained the situation. She immediately contacted the plumbing company and authorized payment for a new faucet. This only took her two minutes, she was professional and more importantly she took action. Thank you Erin and OneGuard.
4 years ago
Reply from OneGuard
Dear M Shadowens, On behalf of the entire team, thank you so much for the 5 stars and providing such amazing remarks regarding your excellent customer service experiences with OneGuard Home Warranties and Erin! Your satisfaction is our number one priority, from the first call to service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home service needs. We agree! Erin is incredibly professional, and she enjoyed speaking with you and loved the positive recognition. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Mar. 7th, 2022
Review Source
Donald Wildfang Surprise, AZ
They say you only get one chance for first impressions. Well, Scott P made a great first impression as he took time to listen carefully so could actually provide answers to my questions. He was fully transparent and seemed to have my best interest in mind. As we know, a sales person is limited by the product he markets and OneGuard was the vehicle I choose after doing my comparison of three options available and listening to Scott explain things I didn’t understand. We’re off to a good beginning and I expect good service for the duration of our contract.
4 years ago
Reply from OneGuard
Dear Mr. Wildfang, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experience with OneGuard Home Warranties and Scott! We are so happy that you found ease creating your warranty plan and we are overjoyed with the opportunity to assist with all your home warranty and home services needs. Answering your questions was extremely important to Scott, and he appreciated the opportunity to offer his personal assistance to you. Thank you for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Mar. 1st, 2022
Review Source
Trish Williams
We have had our home warranty insurance with One Guard for several years. We have always been completely satisfied with their service at any times we needed their help. I highly recommend One Guard as a dependable company to take care of your needs for all Home Warranty services. Top notch. One Guard also has efficient and personable customer. Today I personally spoke with customer representative Sarah Mahoney and am very happy and pleased with the assistance and help she pleasantly helped me with.
Thank you, One Guard!! Keep up the good work!
4 years ago
Reply from OneGuard
Dear Ms. Williams, Thank you so much for the 5 stars and providing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties and Sarah! Customer satisfaction is at the forefront of our priorities, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Please know Sarah loved the positive feedback, and enjoyed providing you with her personal assistance. Thank you again for choosing OneGuard! We truly value your continued business and recommendations and look forward to serving you in the future. OneGuard Home Warranties
Feb. 28th, 2022
Review Source
Rhys Halloran Phoenix, AZ
I recently signed up, on the recommendation of my sister. Lori E, the Homeowner Sales Advisor, reached out to me and was very polite, friendly and professional. She answered all my questions concerning what was/was not covered , the pricing of the package I chose, and how payments would be.
She made the process extremely easy and made me feel like a valued customer.
Thank you Lori!
4 years ago
Reply from OneGuard
Dear Mr. Halloran, Thank you so much for the 5 star review regarding your customer service experience with OneGuard Home Warranties! Answering your questions and ensuring seamless interactions with friendly professionals is our constant pursuit, and we love to hear about your experience. Please know Lori loved the positive feedback, and she enjoyed providing you with her personal assistance. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Feb. 21st, 2022
Review Source
Donna C Phoenix, AZ
Always a quick response with professional & couteous service. This is one of the best Home Warranty Insurance Co who always stand by their policies and provide services when needed. Their policies are well explained prior to buying policy. They provide many options and can even save you money on heating & AC yearly maintence by using one of their proffessionals.
4 years ago
Reply from OneGuard
Dear Donna C., Thank you so much for 5 star review and providing such positive remarks regarding your excellent customer service experiences with OneGuard Home Warranties! Your satisfaction and providing a level of service that exceeds your expectations, is our number one priority and your testimony and the value you find in OneGuard is everything we strive for as your home warranty provider. On behalf of the entire team, thank you again for the opportunity! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Feb. 11th, 2022
Review Source
Jeffrey Crenshaw New Braunfels, TX
Spoke with Cynthia F about renewing my OneGuard warranty. Ms F answered questions I had about 3 or 4 items on my home warranty list and assisted me with adding a new item to the contract, including taking my payment information. She was very professional, courteous, respectful and knowledgeable. Ms F updated my warranty and emailed my new documents minutes after our phone call. Lastly, Ms F mailed my new documents and I received them the next day (today)! Ms. Cynthia F handled my call in a friendly, yet efficient, manner.
4 years ago
Reply from OneGuard
Dear Mr. Crenshaw, Thank you so much for the 5 stars and providing such amazing testimony regarding your customer service experiences with OneGuard Home Warranties and Cynthia! Your satisfaction is our utmost priority, and it is always a distinct pleasure to assist you with all your home warranty and home service needs. We agree! Cynthia is professional and knowledgeable and she really enjoyed speaking with you, and loves the positive recognition. On behalf of the entire team, thank you again for choosing OneGuard! We truly value your loyal business and look forward to serving you in the future. OneGuard Home Warranties
Jan. 28th, 2022
Review Source
J.D. NIELSEN Phoenix, AZ
I have used OneGuard numerous times in the past for minor plumbing and a/c issues, and twice for major indoor flooding due to a faulty water heater and a burst pipe. They have always been prompt and courteous to me on these occasions, and I have been satisfied with the workers dispatched to handle my problems. I recently dealt with Sarah Mahoney, and found her to be delightful to deal with.
4 years ago
Reply from OneGuard
Dear J.D. Nielsen, On behalf of the entire team, thank you so much for the 5 star review and providing such positive remarks regarding your excellent customer service experiences with OneGuard Home Warranties and Sarah! Your satisfaction is our number one priority, from the first call to service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home service needs. Please know Sarah loved the positive feedback, and enjoyed providing you with her personal assistance. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Jan. 26th, 2022
Review Source
Theodore J Greenberg Scottsdale, AZ
The entire customer support staff, and Lori E , in particular were extremely knowledgeable of the OneGuard product line, and most helpful in determining what plan best suited our needs. They were always there / on the spot with information, and guided us through the decision making process. We look forward to working with OneGuard in the future, and see this becoming a long term business relationship. Amazing is the best word to describe our experience !!!!!
Ted & Pat G
4 years ago
Reply from OneGuard
Dear Mr. Greenberg, Thank you so much for the 5 stars and providing such wonderful remarks regarding your amazing customer service experiences with OneGuard Home Warranties and Lori! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist and provide the peace of mind you deserve. We agree! Lori goes above and beyond, and truly embodies the caliber of service OneGuard strives to provide. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Jan. 27th, 2022
Will N. Austin, TX
I had the great pleasure of speaking with Cynthia F earlier today. I was interested in learning more about the benefits of OneGuard over some of the other home warranty companies I’ve researched and was quickly convinced I made the right choice calling OneGuard. Cynthia was incredibly kind, knowledgeable, and patient with me in answering all of my questions and outlining the various plans available. Grateful for her assistance today in helping me pick out the right plan for my home.
4 years ago
Reply from OneGuard
Dear Will N., Thank you so much for the 5 star review and providing such amazing remarks regarding your customer service experiences with OneGuard Home Warranties and Cynthia! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist and provide the peace of mind you deserve. We agree! Cynthia is exceptional in performing her duties, and your rave review really made her day. Thank you again for the opportunity! We truly value your business and look forward to serving you again. OneGuard Home Warranties
Jan. 24th, 2022
Review Source
One Guard Home Warranty Sun City West, AZ
I have just renewed my One Guard Home Warranty through Scott P and he was extremely professional and helpful with all of my questions.
I have used One Guard three time in the last year and they were always very easy to work with, arrived on time or early and their employees were professional and very polite.
Would recommend they if you are looking for a Home Warranty Company,
4 years ago
Reply from OneGuard
Dear One Guard Home Warranty, Thank you so much for the 5 stars and providing such positive feedback regarding your customer service experiences with OneGuard Home Warranties and Scott P! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. We agree! Scott is extremely helpful and professional, and he appreciated the opportunity to offer his personal assistance. On behalf of the entire team, thank you again! We truly value your continued business and recommendation, and look forward to serving you in the future. OneGuard Home Warranties
Jan. 13th, 2022
Review Source
LP Phoenix, AZ
I recently made the switch to OneGuard from another home warranty company and have been very pleased with the service, especially from Sarah M. She quickly assisted with the addition of a second property and provided a discount for the one previously purchased as well as for the second property.
I had done quotes from other companies only to have the staff call me, as much as every hour which was incredibly annoying. OneGuard respects their customers and does not practice such marketing tactics, so thank you!
4 years ago
Reply from OneGuard
Dear LP, Thank you so much for the 5 stars and providing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties and Sarah! Customer satisfaction is at the forefront of our priorities, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. We absolutely love the positive feedback and always appreciate the opportunity to help. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Feb. 7th, 2022
derickpetersen San Antonio, TX
As a new customer to OneGuard I had multiple questions about services available, the process I would need to follow and costs; Cindy S helped to walk me through all of my questions and concerns and was extremely helpful and professional. My experience in speaking with her was that of world class customer service. Thank you again Cindy for your assistance!
4 years ago
Reply from OneGuard
Dear derickpetersen, Thank you so much for the 5 stars regarding your outstanding customer service experiences with OneGuard Home Warranties and Cynthia! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist and provide the peace of mind you deserve. We agree! Cynthia goes out of her way to provide excellent customer service, and your kind words truly made her day. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Feb. 7th, 2022
Review Source
Josh Rabinowitz Phoenix, AZ
I have been a loyal customer with One Guard and Service One before, The contractors you hire have always been helpful and knowledgeable. Except for one time during a very hot summer when the A/C went out and parts took several days, we have always been satisfied. Your wait time on hold is occasionally lengthy, but the music is nice.
Ms. F was very helpful in describing various additional coverages and I have added one. She knows the program well and answered all my questions.
4 years ago
Reply from OneGuard
Dear Mr. Rabinowitz, Thank you so much for the 5 star review and providing such positive feedback regarding your customer service experiences with OneGuard Home Warranties and Ms. F! Providing best-in-class service and peace of mind to our valued homeowners is our utmost priority, and it is always our pleasure to assist you with all your home warranty and home services needs. Customer care representatives are also available to assist you 24/7, 365 days a year, if you ever need additional help with any of your service requests. On behalf of the entire team, thank you for choosing OneGuard! We truly value your loyal business and look forward to serving you in the future. OneGuard Home Warranties
Dec. 21st, 2021
Review Source
Shawn Buckeye, AZ
I utilized OneGuard recently to repair my leaking water heater - the repair was completed the day after I called and I am very happy with the service. I also just renewed my contract for another year - it is peace of mind knowing everything is covered. Cynthia F was the operator who assisted me and went above & beyond in answering my questions and renewing my contract - she did an amazing job! Thank you.
4 years ago
Reply from OneGuard
Dear Shawn, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties and Cynthia! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist and provide the peace of mind you deserve. Answering your questions and ensuring a seamless contract renewal was extremely important to Cynthia, and she appreciated the opportunity to offer her personal assistance to you. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home services needs! We truly value your continued business and look forward to serving you again. OneGuard Home Warranties
Dec. 21st, 2021
