Name: First American Home Warranty
Rating: 3.9

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Verified Customer

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James

We had a problem and made arrangements for a company to come in and take care of it. Everything was smooth and easy.

7 years ago

Reply from First American Home Warranty

Hi James. We appreciate your feedback.

Aug. 1st, 2019

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Verified Customer

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anonymous

Sometimes the calls are long before I can get an attendant. I have used it recently and the repairs were done in a timely manner.

7 years ago

Reply from First American Home Warranty

Thank you for your feedback.

Aug. 1st, 2019

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Verified Customer

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Reginald

Pretty good bang for my buck. It's been a great public great company I've had no complaints whatsoever.

7 years ago

Reply from First American Home Warranty

Hello Reginald. Thank you for your review.

Aug. 1st, 2019

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Verified Customer

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Wes

They're very easy to work with and there when we needed them. They have taken care of things so far.

7 years ago

Reply from First American Home Warranty

Thank you Wes for your feedback.

Aug. 1st, 2019

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Verified Customer

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Lourdes

Great customer service. I needed to use my warranty for a water heater in the water heater was replaced.

7 years ago

Reply from First American Home Warranty

Lourdes, Thanks so much for sharing your review. It is always great to hear when our customers have a fantastic experience with us!

Oct. 18th, 2021

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Verified Customer

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Mary

Pretty good at resolving issues. I've used it several times the last time was a swimming pool problem I filed online and everything was very good.

7 years ago

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Verified Customer

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KAREN SWINBURNE

THEY WERE ON TOP OF MY ISSUE. ALSO WHEN THEY HAD TO RESCHEDULE THEY WERE ABLE TO ACCOMIDATE MY SCHEDULE AS WELL.

7 years ago

Reply from First American Home Warranty

Thank you Karen for your feedback!

Jul. 3rd, 2019

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Verified Customer

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Shirley Hope

First American Home Warranty has been very responsive each time we have called. They are professional and efficient

7 years ago

Reply from First American Home Warranty

We appreciate your review Shirley.

Jul. 3rd, 2019

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Verified Customer

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Claudia Bonham

Had garage door opener replaced but had to pay $98 above the $75 fee adjustment?? Cost. This should be covered if it is needed to make the new opener work correctly.

7 years ago

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Verified Customer

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Travis Blacklick, OH

Any issues we've called for, they're very quick getting it taken care of. I haven't had any problems with it.

7 years ago

Reply from First American Home Warranty

Travis, Thank you for your feedback. We are delighted to know that you had a smooth claim process. We appreciate your continued trust in us.

Oct. 18th, 2021

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Verified Customer

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Bobbie Iowa Park, TX

Every time I call, I never have a problem with the service, it's exceptional. I had to use it for my refrigerator.

7 years ago

Reply from First American Home Warranty

Bobbie, Thank you for taking time to leave us a review!

Oct. 18th, 2021

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Verified Customer

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Fahim San Ramon, CA

We have been pretty satisfied when we contact them. They are very professional and polite and easily accessible.

7 years ago

Reply from First American Home Warranty

Thank you Fahim, we appreciate your review

Jun. 25th, 2019

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Verified Customer

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Deepa

They did their job well and on time. It was easy to contact them over the phone and they were very responsive.

7 years ago

Reply from First American Home Warranty

Thank you Deepa for your review.

Jun. 19th, 2019

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Verified Customer

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David Martinez

The deductible is very high for each service. Sometimes it''s cheaper to call a repairman and the service call would be half that price.

7 years ago

Reply from First American Home Warranty

Thank you David for your feedback.

Jun. 19th, 2019

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Verified Customer

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Debbie Johnston

We were satisfied with the outcome of the last issue but not the amount of time it took and the number of people that we had to deal with

7 years ago

Reply from First American Home Warranty

Thank you Debbie for your review.

Jun. 19th, 2019

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Verified Customer

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Islande

They are right on top of it when you call. They came out and they were right on ti and had it fixed within a few days.

7 years ago

Reply from First American Home Warranty

Islande, thank you for taking the time to leave this review.

Jun. 17th, 2019

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Verified Customer

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Steve Thousand Oaks, CA

First American Home Warranty is very responsive. I needed to replace the hot water heater and it was timely.

7 years ago

Reply from First American Home Warranty

Steve, We appreciate you taking the time to leave us a review!

Nov. 18th, 2021

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Verified Customer

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Nancy McKeesport, PA

I had a problem with my dishwasher and I called and they took care of it right away. They handled it quickly.

7 years ago

Reply from First American Home Warranty

Hi Nancy. We are so happy to hear that your dishwasher was repaired. We appreciate you taking the time to let us know how we are doing.

Jun. 17th, 2019

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Verified Customer

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Brittney

We are three weeks without air conditioning and we are being told it will be at least 2 more weeks without in the hottest part of the year. They keep trying to fix things instead of replace unit. At this point it has gotten ridiculous and their customer service is terrible.

7 years ago

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Verified Customer

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Jeannie

Easy to use and always there for you! Repairs have always been fixed in timely manner.it gives me a lot of peace knowing I have this warranty.

7 years ago

Reply from First American Home Warranty

Thank you Jeanie for your review.

Jun. 12th, 2019

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Verified Customer

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michelle

customer service is great; vendors could be better - don't trust vendors after plumber completely overcharged me for an addtl service

7 years ago

Reply from First American Home Warranty

Thank you Michelle for your review.

Jun. 12th, 2019

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Verified Customer

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Anonymous

Great customer service - I just wish they covered more i.e. the studio above my garage even though it is a detatched garage

7 years ago

Reply from First American Home Warranty

Thank you for your review.

Jun. 4th, 2019

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Verified Customer

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Audry Wolff

Took too long to get my oven fixed. Part had to be ordered, but took an additional week to get service scheduled after part was received.

7 years ago

Reply from First American Home Warranty

Hi Audry. Thank you for your review.

Jun. 4th, 2019

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Verified Customer

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Clara Vargas

Their customer service has been great. They've always been very courteous and understanding of our needs.

7 years ago

Reply from First American Home Warranty

We appreciate your review, Clara.

Jun. 4th, 2019

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Verified Customer

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Gabriela

Customer service was quick and responsive on getting to my claims. Overall it was a good experience.

7 years ago

Reply from First American Home Warranty

Hi Gabriela, thank you for your review.

Jun. 3rd, 2019

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Verified Customer

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Mary

They are the best, my experience has been the best. They came and fixed my washer and did a great job.

7 years ago

Reply from First American Home Warranty

Thank you Mary for your review.

Jun. 3rd, 2019

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Verified Customer

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Jason

It is convenient and always works. I was able to get my claim easily through and the reimbursement check mailed to me.

7 years ago

Reply from First American Home Warranty

Thank you Jason for your review!

Jun. 3rd, 2019

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Verified Customer

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Gary

They get right with it and get it done. They do what they say they are going to do and everything is perfect.

7 years ago

Reply from First American Home Warranty

We appreciate your feedback, Gary!

Jun. 3rd, 2019

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Verified Customer

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Mavy Magna, UT

First American always gets a good company to work on the problem. The last time I called, the person came right away.

7 years ago

Reply from First American Home Warranty

Thank you Mavy for your review.

Jun. 4th, 2019

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Verified Customer

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Anonymous Mountain View, CA

I trust the company so far. It is a little expensive but it has been a good experience. The customer service has been really good.

7 years ago

Reply from First American Home Warranty

We appreciate your review. Thank you!

Jun. 4th, 2019

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Verified Customer

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Van Columbia, SC

excellent service and communication. They allowed me to find my own repair company when one was not available

7 years ago

Reply from First American Home Warranty

Thank you Van for your review!

May. 31st, 2019

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Verified Customer

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Teresa Manteca, CA

They have been nothing but helpful when needed and have solved the problems that have come up in a timely manner

7 years ago

Reply from First American Home Warranty

Thank you Teresa for your review.

May. 31st, 2019

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Verified Customer

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Elaine Robbins Clinton, MS

Courteous, very professional, and follow up with the customer to make sure work was done in a timely manner

7 years ago

Reply from First American Home Warranty

We appreciate your feedback Elaine.

Jun. 4th, 2019

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Verified Customer

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Anonymous

About a month ago I made a call in and the agent helped me get the order in and the service was great.

7 years ago

Reply from First American Home Warranty

Hello, we appreciate your review and look forward to servicing you again in the future.

May. 29th, 2019

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Verified Customer

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Barry

Everything was timely. The plumbing was stopped up and the fix was timely and everything and I've never had a problem.

7 years ago

Reply from First American Home Warranty

Hi Barry. Thank you for your review. We are glad to hear your plumbing stoppage was resolved. We look forward to servicing you again in the future.

May. 29th, 2019

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Verified Customer

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Jennifer

We love the great communication that we get from them. The service is done very quickly, and they do a great job.

7 years ago

Reply from First American Home Warranty

Thank you Jennifer for your review.

May. 29th, 2019

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Verified Customer

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Cathy Spring, TX

Everything is taken care of in a timely manner. I was satisfied with how they took care of me as a customer.

7 years ago

Reply from First American Home Warranty

Cathy, It is fantastic to hear that your issue was resolved promptly!

Oct. 18th, 2021

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Verified Customer

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Charles Aptos, CA

Like the service provided. I think that it is very beneficial. The response time is almost immediate.

7 years ago

Reply from First American Home Warranty

Hi Charles. Thank you for your review.

May. 29th, 2019

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Verified Customer

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Kwentin

Someone was sent to our house to fix our water heater very quickly. Customer service is very prompt.

7 years ago

Reply from First American Home Warranty

Hi Kwentin. Thank you for your feedback.

May. 29th, 2019

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K.M. P. Charlotte, NC

For the most part, it is a benefit to pay for the monthly insurance, especially if you have the premium upgrade perks where they take away the old unit for free. We have had some issues with our AC , but after speaking with multiple customer service people, we finally got it fixed. Helpful service if you can't afford to replace a whole appliance if it were to break. Worth it for us

5 years ago Edited March 9, 2022

Reply from First American Home Warranty

Hello K.M.P. We appreciate your review.

Sep. 19th, 2021

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daniyang Santee, CA

The portal was easy enough to navigate and to book a vendor to come out. Our dishwasher wasn't working and we scheduled a consultation for a diagnosis after having already verified with another repair service what was wrong and that basically, the part that we would need replaced is expensive. It cost $85 just for them to come out --- just for the technician to take 5 minutes and tell us there was nothing wrong with the dishwasher. We tried to request another one but it was ultimately too hard with no payoff that we could see and we replaced the dishwasher instead. I will never buy home warranty again after this experience.

5 years ago

Reply from First American Home Warranty

Hello Daniyang. We have requested additional information from you.

Sep. 14th, 2021

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Eric Klopman Atlanta, GA

There are a lot of home warranty services with poor reviews. I tried First American Home Warranty because they cover a newly purchase home. I Called 3 times for service over 6 months. 2 of the 3 services were not covered therefore I was forced to contact another repair company and covered the cost. Problem was First American wants you to pay the $75 service fee for each request even when they don't cover the cost of repair. Doesn't make sense to pay their ssrvice fee when they deny the repair and find and pay another repair company. Customer service is difficult at best to communicate with. Hold times are long.

5 years ago

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Maria Peterson Goleta, CA

I just wish my realtor had given me a prepaid Visa card rather than this $600.00 home warranty policy. Getting in touch with them the first time ( on the phone) was painfully slow. You have to go on their website and make an account then getting someone to respond either doesn’t happen or takes forever. They charge a $75.00 fee to show up whether the person can fix the problem or not. In Santa Barbara most of their contracts go through phoenix plumbing and heating out of Santa Maria, more than an hour away. Maybe if they had more plumbers on their contract list it could be better. When my toilet backed up recently and I contacted First American I never got a response, who can wait when it comes to sewage? I called my own plumber, he quickly cleared it for $70.00 and I saved $5.00 by not paying First Americans co-pay!!!

5 years ago

Reply from First American Home Warranty

Hi Maria. We thank you for your feedback. Our records do indicate that when the claim for your toilet was placed online the step to assign a contractor was not completed. It is for the reason service was never provided. Thank you.

May. 28th, 2021

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Tip Boulder, CO

I've had the warranty for years (I believe since 2014 or so) and hardly use any of their service (good thing I guess). But my recent service request is a nightmare. It's a toilet leak from my unit (I live in a condo) to my neighbor's downstairs. I understand that I need to get a quote and authorization before the work started. The rep is VERY slow to respond my questions. And in the middle of the claim they switched my rep to someone else! who also does NOT return my calls nor my messages online (why do they have a message portal feature if nobody is checking it?!!). They allowed me to use outside contractor and I am following their required steps to a T. Anyway, now they're having a problem with fixing the drywall of my neighbor's unit because it's not my unit! Well, that's not what I was told earlier. It's a part of the leak problem. If it's within my unit, they would have covered. So, what is the difference!? I asked many times how the drywall will be fixed after the plumber fixed my toilet leak (which he has done that). And the first rep told me that First American will be sending someone to patch the drywall. So, I don't understand why it is a questionable item now. And now again with the calls back and forth... on hold waiting for a supervisor to talk to me and still nothing! For a simple toilet leak the work (not by the plumber but because of the steps I have to follow) takes more than a month!?!?! This is ridiculous!

5 years ago

Reply from First American Home Warranty

Hi Tip. We appreciate your feedback. We have messaged you for additional information.

Apr. 17th, 2021

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Brit Bolerjack Bethany, OK

We've had a home warranty with First American for 2+ years. The three claims we have had have been handled promptly until now. Our contractor said that the oven would be replaced and that First American would get back to us in 48 hours. It's been a week. I finally tried to contact the company and it took me TWENTY minutes of being on the phone with their automated system to finally be redirected to an actual service line!! And then of course, I'm just on hold forever. It's a fine warrenty, but the customer service is pretty dang frusterating.

5 years ago

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john gant Chandler, AZ

When you call expect to be on hold for at least 40 minutes before you get a live person. and if they have to transfer you to another department plan on another 40 minutes. The people that answer the phone are pretty good but their hands are tied on what they can do. A couple of people said that they would get back to me but they never did. One lady told me not to hang up because she wanted solve the problem for me now. She left me on hold for a while but she got me the answers I needed. Bottom line, they have a bunch of good people but probably not enough. If they worked on the weekend or even later to accommodate people on the left coast that would be helpful.

6 years ago

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Terri Holcomb

They were great when I used them. They answered my questions and were easy to work with when my garage door stopped working. They found a great local repair person and it was a great experience.

6 years ago

Reply from First American Home Warranty

Thank you Terri for taking the time to provide us with your review. We appreciate it.

Jul. 10th, 2020

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Robin Redbreast Las Vegas, NV

I've been with First American Home Warranty for over 16 years. I can tell you in the past I have had positive experiences with this company. This time, however, not so much. My family and I were out of air conditioning for 14 days. This was due 100% to FAHW. 1. The technician they assigned me was here the very next day. 2. There was a substantial out of pocket cost I was not aware of. 3. I asked FAHW if there was anything they could do to help. 4. FAHW suggested a possible solution would be to take a "cash out/buy out". 5. I asked for a cash out quote so I would be able to make an informed decision. 6. I was told this quote had to come from a different department and that could take a few days. 7. I went the next 12 days, pleading, crying, begging for help and/or call backs from anyone in this company explaining I have a 91 year old cancer survivor who was suffering greatly in the desert heat. 8. While they promised to call back with the SWEETEST and most caring sounding phone voices they DID not call back. I called them 58 times over the days. 9. FINALLY I reached someone named Lisa. She was THE ONLY one who helped me. She was actually able to give me the quote everyone else said would take days and days in minutes right over the phone as I waited. On top of that when Lisa said she would call me back... SHE CALLED. When she said she would send me an email... SHE SENT AN EMAIL. If I had gotten Lisa in the beginning my air conditioner would have been fixed (including the time to order the parts) in less than 5 days instead of 14 days. Once Lisa got involved we were able to get the go ahead over to the contractor who had the issue fixed in two days. Lisa is the ONLY reason I gave 2 stars. Had it not been for her I would have given 0 stars. I really don't think FAHW wants their customers to have this type of experience. They need to get Lisa to train the others including the supervisors I spoke with along the way. In the past I have sent FAHW no less than 8 new customers. I will not send anymore of my friends with this type of service.

6 years ago

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Steve Montgomery, TX

Needed an AC repair, within a month of moving into our home. Side note: when buying a home with an AC, spend a $100 to get an AC inspection from a reputable HVAC contractor. Most general home inspection firms don’t do a detailed enough inspection of the AC unit (e.g. using an electronic leak detector) to find a leaking coil. If I could review the contractor who did the repair separate from First Am, the contractor would get five stars and First Am would get one star. The problem with First Am is that despite my paying extra to get AC coverage, with a specifically stated $1,500 maximum, the way that First Am “interprets” the contract language resulted in several exclusions that still resulted in my paying $800 for the job. That could have been a lot more if the Lennox warranty on the coil itself wasn’t still in effect. Bottom line - I’ll certainly never use First Am again.

6 years ago

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Philip F Ketterle Atascadero, CA

Good day. I am submitting this as a formal complaint based on the inability of your company to fix my Freezer. I initially contacted your company to have my ice makers checked on my Fridge. The technician came out numerous times and fixed the upper freezer and wanted me to wait a reasonable time frame to see if adjusting the temperature would resolve the lower freezer issue. He said give it 30 days and if it is still having issues then call again.. Ok so I did as he told me and you are now charging me $75 for the same issue.. PS in between this time my brother passed away so my main focus was taking care of family first.. Let me know how your going to reimburse me my $75 Thanks

6 years ago Edited September 14, 2021

Reply from First American Home Warranty

Hello Philip,

In the interest of customer service, First American provided you with a $75.00 service call fee reimbursement.

Thank you.

Jan. 9th, 2020