Name: First American Home Warranty
Rating: 3.9

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Verified Customer

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Maria

Pretty good service and response. We have liked the people who have serviced us except one for our garage door.

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 24th, 2020

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Verified Customer

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Richard figueroa

Good service need to let customer look for for someone if you cannot find someone to fix things

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 24th, 2020

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Verified Customer

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Joan Erickson

I've had no problems with the service. Customer serive reps are very friendly and helpful.

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 9th, 2020

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Verified Customer

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Jim

Good value, rapid response when using website to report problem and receiving service

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 9th, 2020

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Verified Customer

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Scott Murray

Responsive, professional and easy to get a hold of! Even in this COVID-19 world!

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 9th, 2020

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Verified Customer

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eddie perez

Very professional technicians; quality customer staff; prompt response; top notch company

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 3rd, 2020

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Verified Customer

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Jesus salcedo

I rate them like this because their service is real good and help you on whatever you need help on

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 3rd, 2020

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Verified Customer

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Williams

The few times I had to call customer service they were very helpful, professional and friendly.

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 3rd, 2020

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Verified Customer

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Phillip Whitaker

poor service on replacement of washer, has taken 3 weeks and still washer not installed. This is after several months of not fixing the original intermittent problem.

5 years ago

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Verified Customer

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robert lonergan jr

they have done everything we have asked. we call they take of our needs. they dont delay.

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Nov. 18th, 2020

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Verified Customer

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Arif Kinchen

THEY NEVER LET ME DOWN. THE PROVIDERS THEY ALIGN THEMSELVES WITH HAVE BEEN TOP NOTCH!

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Nov. 18th, 2020

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Verified Customer

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Jacqueline Wright

Service was great easy repair and it did not take long to get my repair completed

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Nov. 18th, 2020

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Verified Customer

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Pat Kinnard

When my air unit went out they can right on and fixed once the problem was found.

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Nov. 18th, 2020

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Verified Customer

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John Stotz

They have come through when most needed and their contractors have proven superb.

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Nov. 20th, 2020

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Verified Customer

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Pamela S Wells

Took care of issues with getting home items repaired like my heater and refrigerator.

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Nov. 20th, 2020

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Verified Customer

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Mona Gonzales

They take care of my issues. Great customer service and take care of issues quick

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Nov. 3rd, 2020

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Verified Customer

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Dylan Hernandez

Dishwasher still not fixed. Had to contact warranty agency to get information instead of being notified. Still haven't received any updates on parts, or solutions due to lack of parts.

5 years ago

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Verified Customer

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Jose Cortes

Easy understanding of coverage. And best solution for your home and peace of mind.

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Nov. 3rd, 2020

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Verified Customer

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Cynthia Dominguez

I feel secure knowing that I have a home warranty company to handle finding a contract company.

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Nov. 3rd, 2020

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Verified Customer

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Bernard Banks

very good at taking care of your needs and very good replacing with a new appliance if need be

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Nov. 3rd, 2020

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Verified Customer

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Stephen Abbott

They are consistent in response and coverage of needed repairs/replacement of things that go wrong.

6 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Oct. 27th, 2020

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Verified Customer

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Gayle Boyd Strange

As a real estate broker, I have found that they are prompt to respond to service requests.

6 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Oct. 27th, 2020

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Verified Customer

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Faye

They respond quickly. The repair people are very professional. It's easy to open a claim.

6 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Oct. 27th, 2020

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Verified Customer

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Gayle Lang

They have been great people to work with ! I know our rep...Shelley and she ROCKS ! They care !

6 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Oct. 27th, 2020

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Verified Customer

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Nancy Evleth

First American is user friendly: they have always responded immediatley to concerns.

6 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Oct. 27th, 2020

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Verified Customer

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Sandy

Easy to request service call and easy to track service call from beginning to end

6 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Oct. 27th, 2020

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Verified Customer

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Susan Pierce

I have had no complaints about their service. They're very prompt, and are user friendly.

6 years ago

Reply from First American Home Warranty

Thank you for your review. Have a great day.

Oct. 9th, 2020

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Verified Customer

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Stephen M. Bricault

They have done outstanding for me. I haven't had any problems getting service when I needed it.

6 years ago

Reply from First American Home Warranty

Thank you for your review. Have a great day.

Oct. 9th, 2020

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Verified Customer

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Eileen

Although I have not filed a claim the intro process and customer service was awesome

6 years ago

Reply from First American Home Warranty

Thank you for your review. Have a great day.

Oct. 9th, 2020

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Verified Customer

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William Darrow

They are very responsive and helpful. The service people they suggest have all been expert.

6 years ago

Reply from First American Home Warranty

Thank you for your review. Have a great day.

Oct. 9th, 2020

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Verified Customer

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Nancy Synnott

I thought all my kitchen appliances were covered, but I found out that my refrigerator is not...can 't add it until i renew next year.

6 years ago

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Verified Customer

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Anestis Katotikidis

I had a good experience with them for my air conditioning repair during a heat wave

6 years ago

Reply from First American Home Warranty

Thank you for your review. Have a great day.

Oct. 9th, 2020

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Verified Customer

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Rita Stevens

the owner of the bussiness came out at almost midnight to make sure I was not overheated !

6 years ago

Reply from First American Home Warranty

Thank you for your review. Have a great day.

Oct. 9th, 2020

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Verified Customer

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Christopher

They are a good company. The value for the price is good. Customer service is great.

6 years ago

Reply from First American Home Warranty

Thank you for your review. Have a great day.

Oct. 9th, 2020

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Verified Customer

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Athena Kelley

Problem was solved with no problems. Time for getting part was longer than expected.

6 years ago

Reply from First American Home Warranty

Thank you for your review. Have a great day.

Oct. 9th, 2020

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Verified Customer

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Alta

They take the claim immediately but it takes days before one if their vendors comes to make repairs.

6 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Sep. 24th, 2020

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Verified Customer

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Stanley

Easy to work with, quick to respond and always send a reliable & courteous repair person

6 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Sep. 24th, 2020

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Verified Customer

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rachael

They replaced my 14 year old broken dishwasher with a new Amana. Out of pocket cost was $75.

6 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Sep. 24th, 2020

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Verified Customer

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Gary Beach

When I had a issue.....they responded quickly and resolved the problem. No worries for me :}

6 years ago Edited September 14, 2021

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Sep. 24th, 2020

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Verified Customer

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Leonita Rhone

i've been with this company for many years and used them times and I only had a problem once

6 years ago Edited September 14, 2021

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Sep. 24th, 2020

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Verified Customer

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Robert Underwood

I have had good service at all times, Due to the current problems with the Virous some things have been slow

6 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Sep. 21st, 2020

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Verified Customer

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Dana Brooks

Always helpful and responsive. Service providers they partner with are professional.

6 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Sep. 21st, 2020

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Verified Customer

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Vera Rodrigues

I have always received excellent service with any calls regarding my home warranty.

6 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Sep. 21st, 2020

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Verified Customer

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Julie Saint George, UT

My last occurrence with them was crazy, time consuming and not enough direction from FAHW to get repair done quickly.

6 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Sep. 21st, 2020

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Verified Customer

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Joe Kelly Bradenton, FL

We are new customers .While we were impressed by ratings and customer reviews we have little actual experience.

6 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Sep. 21st, 2020

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Verified Customer

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Mansor paul Laguna Hills, CA

Responsive. The minute you call of file a service request, you get a reply right away.

6 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Sep. 21st, 2020

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Verified Customer

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Carolyn Blocker Splendora, TX

Have been completely`happy with the relationship and brag about you to my friends.

6 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Sep. 3rd, 2020

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Verified Customer

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Desiree Edmond, OK

Service requests take too long (one week is too long). Once the service repairman determined it needs replacing, we are still waiting 4 days later with no info or decision from the warranty company.

6 years ago

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Verified Customer

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Mike King Joppa, MD

They have responded to my calls promptly and had my service completed in a timely fashion.

6 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Sep. 3rd, 2020

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brad Burleson, TX

it has been over a month since the tech came out and I do not have a microwave, tech said the parts to repair were not available that day yet they have drug it out for over a month

6 years ago