Name: Choice Home Warranty
Rating: 3.8

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Wanda Yarnell Massillon, OH

Seems a little slow at first, but gets better

7 years ago

Reply from Choice Home Warranty

Thank you for your feedback Wanda.

Sep. 26th, 2019

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Rebecca Floyd Sedona, AZ

This company is an absolute scam!! Avoid it! They will give excuse after excuse to deny all claims!

7 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Aug. 30th, 2019

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Marlene Floyd Lumberton, NC

Service of 75.00 was paid and then CHW would not cover plumbing issues like they said they would.

7 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.
Kind Regards,
Choice Home Warranty

Apr. 29th, 2019

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Ricky Samuel Jacksonville, NC

They don't really care about their clients but to take their money. Beware of this company.

7 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.

Apr. 2nd, 2019

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Willie c Hartsville, SC

Very knowledge of the product and the service they give.

7 years ago

Reply from Choice Home Warranty

Thank you for your feedback Willie.

Mar. 15th, 2019

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Powers Friendsville, TN

The biggest rip-off there is they do not honor what they say and extremely poor customer service

7 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Mar. 5th, 2019

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LINDA McKeesport, PA

This repair went smooth. We have had terrible experiences in the past with CHW

7 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.

Feb. 28th, 2019

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Vincent Houston, TX

Worthless warranty. My A/C was not covered and my water heater was not covered. Save your money.

7 years ago

Reply from Choice Home Warranty

We regret to hear your frustration Vincent.

We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.

Jan. 7th, 2019

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Sharon La Porte, TX

My experience is NOT Satisfying as you do not Pay for any of my claims submitted.

7 years ago

Reply from Choice Home Warranty

Sharon, thank you for your feedback.

We strive to provide the best customer experience and regret to hear your dissatisfaction. Our Consumer Advocates will look further into this for you and will be contacting you shortly to address your needs.

Kind Regards,
CHW

Dec. 14th, 2018

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Carl Watts Staten Island, NY

For what I pay for service, I don't think claims should be so easily denied.

7 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

Nov. 13th, 2018

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Jesse Chandler, AZ

Don't call in. Very high pressure sales person. His name is Nathan

8 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Oct. 25th, 2018

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barry ira hechtman

A lot of things are not covered. They would not repair my air conditioner.

8 years ago Edited January 3, 2024

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Karen Thomas Oxon Hill, MD

At first choice would not approve the necessary repairs.

8 years ago

Reply from Choice Home Warranty

Thank you for your feedback

Sep. 12th, 2018

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Tracie Alexander Nixa, MO

I’ve had a really hard time with getting my claim processed taken longer than a week

8 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Aug. 21st, 2018

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Guy F Ellis Reno, NV

Too early to tell as policy was just purchased. Dealing with sale rep was satifactory

8 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

Aug. 6th, 2018

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Sharod Wilkes Jackson, MS

Nothing is ever covered. Don't see a need to purchase if they never cover actual problems.

8 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. Please contact us at 1.888.531.5403 for further assistance.

Choice Home Warranty

Jul. 13th, 2018

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CNP Grove, OK

Pushy sales rep. Would not take no for answer. Was just looking for a quote.

8 years ago

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Chris Anderson

Had a bad first experience. They didn't come through on a large expense item.

8 years ago

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Brian Gloucester, VA

Left a request on your web site still awaiting a confirmation

8 years ago

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First time Columbia, MO

Customer service, handling claims, is poor

8 years ago

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Arthur Mitchell Winter Garden, FL

Their sales reps hang up on you if you take too long to make a decision. Happened twice to me.

8 years ago

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Jim Waynesburg, OH

I requested a quote, I received 7 high pressure boiler room calls that day....NJ type

8 years ago

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Jacqueline D Rooths Waldorf, MD

Still distrub - your tech came back today on day 46 and my stove is still not repaired

8 years ago

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Anonymous Littleton, CO

What I read online seemed good; however, the sales rep hung up on me and was very rude

8 years ago

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Rebekah Kellogg Elmira, NY

Was not eligible for discounts because I would not pay yearly fee up front .

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 11th, 2022

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Sally Vogelmeier Oakland, CA

The warranty is a joke. It never covers anything. There are always loop holes!

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Apr. 13th, 2022

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K DeKalb, IL

Terrible experience. No resolution to valid claim. AVOID this company!

4 years ago

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Elaine Kokotajlo Trenton, NJ

Awful scheduling. From Choice!! Great great service from technician!!!!!

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Feb. 8th, 2022

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Jim Pitts

Not happy with service after the claim for my furnace was denied.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Dec. 21st, 2021

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MICHAEL DICKERT Columbia, SC

Second time CW has denied a claim for plumbing problem for a lame excuse:(

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage.

Dec. 10th, 2021

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Michele Burkhammer Middletown, MD

Everything had been a battle. I regret purchasing this warranty .

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Nov. 22nd, 2021

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David Chavez Gilbert, AZ

Claim on 11/3. 17 emails that equip ordered. Still no water heater.

4 years ago Edited November 17, 2021

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Nov. 17th, 2021

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Regina Batiste Lithonia, GA

The coverage they say is not what you have. Not a lot is covered

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Nov. 17th, 2021

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F Chicago, IL

Used once sent tech out quickly but won’t cover the repair

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Nov. 11th, 2021

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Klaus Maruska Janesville, WI

They always seem to have a crap reason to deny a claim

5 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home. Choice Home Warranty encourage all of our customers to review their coverage.

Sep. 2nd, 2021

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Martha Dominguez The Bronx, NY

Agent lied about the amount of the policy & limitations .

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Sep. 2nd, 2021

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Howard Ester Fort Wayne, IN

Not reliable. No technician avaliable. We had no air conditioning.

5 years ago Edited September 14, 2021

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Aug. 9th, 2021

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Richard Ray

Trustworthiness, lack of character, and contract wording.

5 years ago Edited September 14, 2021

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Aug. 11th, 2021

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Hobbs Cabot, AR

Never return calls. Many clauses in policy and never have good feedback.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jul. 21st, 2021

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Chris Miree Wapakoneta, OH

My claim was denied which was disappointing

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jun. 21st, 2021

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Tom Kulczycki Reno, NV

Poor response time and horrible network interface for reimbursement

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 9th, 2021

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David Tarbet Advance, NC

Won’t cover normal wear and tear. That is what wears out. Ridiculous

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jun. 9th, 2021

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TChas Imperial, MO

Very poor customer service. This company has cost us time and money.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

May. 26th, 2021

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Carl Arky Salt Lake City, UT

Awful. Total waste of money. Rip off. Deny claims summarily. Never again.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

May. 19th, 2021

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Steven Hartwick Doylestown, PA

Not paying a reasonable amount for a replacement is a shady business model.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 17th, 2021

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Ann Perzan Austin, TX

Nothing good to say. Poor customer service. Poor overall ...no benefit.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 6th, 2021

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SERGEANT Pelzer, SC

Full of loopholes so they do not have to pay a claim. So furious right now!

5 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Apr. 12th, 2021

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Clint Jennings Mount Juliet, TN

DO NOT USE THIS COMPANY. They make decisions on assumptions, not facts.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.
We regret losing you as a customer.

Apr. 8th, 2021

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Tram Montano Holland, MI

Still waiting for almost 3 weeks for other outstanding orders.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Feb. 25th, 2021

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sally rusch Saginaw, MI

CHW takes a long time to dispatch technicians.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jan. 28th, 2021