Name: Choice Home Warranty
Rating: 3.8

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Victoria Bridgewater, NJ

Horrible, horrible, horrible! Customer service, support, filing claims, claim reimbursement. The whole company is a sham!

8 years ago Edited September 14, 2021

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Anita Underwood Terrell, TX

Will not cover claims always find a reason not to pay. Made 2 claims with this company and would not pay either claim. Do not waste your money.

8 years ago

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Rafael Dothan, AL

Always taking care my house issues.thanks

8 years ago

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desiree Panama City, FL

THE WORSE COMPANY!!!! I AM ON DAY 10 OF NO HOT WATER!! DO NOT LET THE LOWER PRICING FOOL YOU!! YOU PAY FOR WHAT YOU GET

8 years ago

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Michael L. Tice Clinton, MD

I have more coverage for less money. For now

8 years ago

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mike green Crescent, OK

You were honest and explained the coverage in full. No surprises!

8 years ago

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Darrell Spann Denton, TX

Had to use twice. Repair done in record time.

8 years ago Edited September 14, 2021

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Kirk Sullivan Rochester, NY

Customer service was good and informing got me to sign up , so we will see how it goes

8 years ago

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Brenda J McMichen Jackson, GA

Phil was professional, polite and helpful.

8 years ago

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elaine Shelbyville, TN

I still have NOT received a hard copy of my policy via the post office as requested

8 years ago

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Ali Najaffzada Phoenix, AZ

Cheaper than others faster service I’m happy

8 years ago

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Kerri Higgins Jacksonville, FL

Fast assistance and covered my garage opener

8 years ago

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Frank grace Pompano Beach, FL

The woman who took my call was very rude! This is the first time in the four years I have been with Choice.

8 years ago

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Lisa Kansas City, MO

Maurice was very helpful and we got a great deal!

8 years ago

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Charles Carfagno Devon, PA

Very polite and helped me feel at ease...

8 years ago

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John Purcell Pewaukee, WI

Very good first impression made by the sales caller.

8 years ago

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Darrell Dempsey Kingsport, TN

Just put in a claim and you are working on it. Thank You Darrell

8 years ago

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sally Rawlins Gulf Breeze, FL

Thank You!!! even the door bell is covered!!

8 years ago

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Gary Griffiths Henderson, NV

With in Moments appointment was set. Very happy!

8 years ago

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ron culletto Swedesboro, NJ

sales person Mr. Roberts great to work with

8 years ago

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Nelson C Hunt Ashland, OH

great service. pleasant assistance, good value

8 years ago

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Larry Cinco Huntsville, TX

Very professional, and courtesy,and helpful.

8 years ago

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William Hidalgo

Damont was very knowledgeable and suggested great options

9 years ago

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George Robertson Las Vegas, NV

When my $1000 May tag washer stopped working CHW could not fix it and only offered me $300 to replace it. Now I have to come up with the $700 more

9 years ago

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Cassandra MacLane Parlin, NJ

Service within 1 day!! It was fast and efficient.

9 years ago

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Shreyas Lawrenceville, GA

Very knowledgeable tech. He fixed my problem. Thanks.

9 years ago Edited January 3, 2024

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Kat McKnight Groves, TX

I like that they offer comprehensive packages per my needs. I’ve not had a successful claim though.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Dec. 16th, 2021

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Morgan Manhattan, KS

If it was possible to give you zero stars I would. You are an incredibly pushy and unprofessional company. Was transferred several times with snotty remarks.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Nov. 4th, 2021

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K.M. P. Charlotte, NC

Customer service is sub-par & the price was expensive for what they were claiming to cover. Had to go through several CSA to finally get refunded.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you did not feel secure with our company. Choice Home Warranty can assure you that you had our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Nov. 1st, 2021

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Verified Customer

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Brian Morrisville, PA

The poor service almost cause my house to blow up.

4 years ago

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Verified Customer

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Catherine sullivan

Your service is extremely poor and response was lame

4 years ago

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Verified Customer

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Lisa Swinson

Never can find anyone to come fix things.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Apr. 13th, 2022

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Verified Customer

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Alisha holland Monroe, NC

Looks for ways to get out of repairing items

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Mar. 31st, 2022

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Verified Customer

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Tina krauss Phoenix, AZ

Issue with warranty and no one calls you back

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Mar. 15th, 2022

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Verified Customer

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Branden Giannini Henderson, NV

Absolute scam, doesn't cover anything they say they will

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Mar. 3rd, 2022

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Verified Customer

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Erma McAllister Austin, TX

Not had a good experience with service and/referral

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 4th, 2022

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Verified Customer

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Azam Syed Duluth, GA

Choice didn't pay for AC and hot water replacements.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claims. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Feb. 18th, 2022

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Verified Customer

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John P Cromer Detroit, MI

Hidden costs. Never talked about in the beginning.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Feb. 18th, 2022

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Verified Customer

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Bruce Kimble Macomb, MI

Been without a microwave since November no help

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

Feb. 3rd, 2022

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Verified Customer

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John D'Arcy Bradenton, FL

Another company would do the repair for 1/2 the price.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Feb. 3rd, 2022

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Verified Customer

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Norma Hills Jacksboro, TN

Because I still don't have a light in my kitchen

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Feb. 2nd, 2022

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Verified Customer

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Joseph &Ziporah Rottenberg Monroe, NY

no service was let with out water for 1o days

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jan. 26th, 2022

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Verified Customer

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jim Yeager Hereford, TX

You take money but do not process claims.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jan. 20th, 2022

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Verified Customer

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Cathy & Jim Scruggs Munford, TN

Not interested in covering any of the hvac replacement

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jan. 13th, 2022

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Verified Customer

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Elizabeth Zachary Carrollton, TX

The reapir person came out and made the problem worse

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jan. 13th, 2022

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Verified Customer

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Hugo R Scala Orlando, FL

don't honor claims; always claim not Normal Wear & Tear

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jan. 11th, 2022

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Verified Customer

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Robert Dobbs Henderson, NV

Couldn't fix my washer and gave a low replacement value.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jan. 11th, 2022

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Verified Customer

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Dwayne S Coley Jacksonville, FL

Customer service & warranty process is horrible

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Dec. 30th, 2021

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Verified Customer

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Douglas Simons Charlotte, NC

No one has shown up to fix my oven after my 2d request

4 years ago

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Verified Customer

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Greg Shoemaker Thornton, CO

Giving me the runaround on fixing my oven!!!

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Dec. 21st, 2021