Vivint: Read 8,283 User Reviews From Real Homeowners

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Verified Customer

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Bill

Have had a very good experience from installation to tech support when needed and actual monitoring responses on two occasions.

6 years ago

Reply from Vivint

Thank you for your feedback Bill! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 18th, 2020

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Verified Customer

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Ramona Miller

Doesn't work with customers well. I feel I was taken advantage of by company. I moved, was told to leave equipment in last home, company would replace due to being outdated, the got to new home and was expected to pay for new equipment. I'm paying for service I don't have.

6 years ago

Reply from Vivint

Thank you for your feedback Ramona. We appreciate your honesty about your experiences with us and we would love to look into your concerns further. Please contact our chat team using this link:

Feb. 17th, 2020

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Verified Customer

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Edward

Good haven't had a problem yet would like for the door ringer to be a little fast on who rings the door

6 years ago

Reply from Vivint

Thank you for your feedback Edward! We are so glad to hear about your experiences with us and your system. When you have a chance, please contact our chat support team to get your referral code using this link:

Feb. 16th, 2020

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Verified Customer

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Ronald Foy

I have been very satisfied with Vivint and have experience only one porblem that was quickly correctd.

6 years ago

Reply from Vivint

Thank you for your feedback Ronald! We appreciate you letting us know about your experiences with us. When you have a chance, contact our chat team to get your referral code that can lead to some great perks. You can reach them using this link:

Feb. 17th, 2020

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Verified Customer

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Haley Hoffman Stockton, CA

Life with Vivint is good. I feel at ease leaving my animals at home with my cameras and security system. I love Vivint.

6 years ago

Reply from Vivint

Thank you for your feedback Haley. We are so glad to hear about your experiences with your system, and to know that you're loving it. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 18th, 2020

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Verified Customer

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Jennifer Kramer

Not very impressed with the equipment. We are having to reboot our panel at least once a week to get the cameras to work. The panel makes a static noise all the time.

6 years ago

Reply from Vivint

Thank you for your feedback Jennifer. We appreciate your honesty about your experience with us. We would love to look into your concerns with your system further. Please contact our chat support team at your convenience using this link:

Jan. 1st, 2020

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Verified Customer

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Dave

Very expensive, and customer service lacks considering they have a office right here in the city. They need to step up to the plate for there equipment charges. We can way cheaper out there

6 years ago

Reply from Vivint

Thank you for your feedback Dave. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our chat support team at your convenience using this link:

Jan. 1st, 2020

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Verified Customer

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Ken Quaife

For Nine years it has worked flawlessly and when needing assistance it was easy to speak with the appropriate departments.

6 years ago

Reply from Vivint

Thank you for your feedback Ken! We appreciate you letting us know about your experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

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Verified Customer

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Doyle

It has been very good for the most part, some times it is hard to login. Other times the outdoor camera has to be reset.

6 years ago

Reply from Vivint

Thank you for your feedback Doyle! We appreciate you letting us know about your experience with your system. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

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Verified Customer

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Elayne Saint George, UT

Service is on spot. This is the finest, best, most incredible way to protect your home. Keep doing a great job.

6 years ago

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Verified Customer

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anonymous

They always solve my issues and are fast to respond if an alarm goes off. It's easy and I feel secure.

6 years ago

Reply from Vivint

Thank you for your feedback! It is so good to know that you're enjoying your system. When you can, reach out to our chat team to get your referral code using this link:

Dec. 4th, 2019

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Verified Customer

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Nancy

Very good great response for any issue......always on top of any alarms .....false or real such as smoke alarm

6 years ago

Reply from Vivint

Thank you Nancy for your feedback! It is so good to know that you're enjoying your system. When you can, reach out to our chat team to get your referral code using this link:

Jan. 1st, 2020

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Verified Customer

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Andrea Baon

So far, so good. I feel safe while I sleep at night knowing that if someone breaks in I will be able to notify the police

6 years ago

Reply from Vivint

Thanks for the feedback, Andrea! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Dec. 5th, 2019

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Verified Customer

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Roger

Prompt service and good product, the tech that came to the house was very knowledgeable and courteous.

6 years ago

Reply from Vivint

Thank you, Roger, for your feedback! We appreciate you letting us know about your great experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

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Verified Customer

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Ronnie Green

Great service and quick response. Always able to fix and problem or get the necessary equipment to make a repair.

6 years ago

Reply from Vivint

Thank you, Ronnie, for your feedback! It is so good to know that you're enjoying your system. When you can, reach out to our chat team to get your referral code using this link:

Jan. 1st, 2020

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Verified Customer

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Don

My experience has been excellent and I appreciate their customer service for whenever I have a need.

6 years ago

Reply from Vivint

Thank you Don for your feedback! We appreciate you letting us know about your excellent experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

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Verified Customer

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Craig A. Gregoire

Incredibly fast reaction time each incident, great customer service, competitive pricing, easy and reliable.

6 years ago

Reply from Vivint

Thank you for your feedback Craig!We are so glad to hear about your experiences with us and appreciate the opportunity to protect your home and family. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 18th, 2020

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Verified Customer

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Charles

Just OK, the installers came in and started drill hole everywhere not happy about it the cameras sometimes catch things and just found out Ring is cheaper to operate for the year.

6 years ago

Reply from Vivint

Thank you for your feedback Charles. We appreciate you letting us know about your experiences with us and would love to look into your concerns further. Please contact our chat team using this link:

Feb. 22nd, 2020

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Verified Customer

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Kim

Mediocre. The gentlemen who sold us the system told us all about excellent customer service and the system works, but the customer service is only alright and the quality of the product install is pretty bad.

6 years ago

Reply from Vivint

Thank you for your feedback Kim. We would love to look into your concerns with us further. Please contact our chat team using this link:

Feb. 22nd, 2020

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Verified Customer

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Ian Grant

Very dependable, no worries. We have had this system for over 5 years. Next house we buy will have it also!

6 years ago

Reply from Vivint

Thank you for your feedback Ian! We are so glad to hear about your experiences with us through the years. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 18th, 2020

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Verified Customer

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Fred

It's good quality equipment I have no difficulties with it. I like being able to control it from my phone. I would suggest the come back after they sell it to you and check it out once in a while. Once I bought the system I never heard from them again.

6 years ago

Reply from Vivint

Thank you for your feedback Fred. We do have 24/7 support available that you can contact if you have any concerns about your system. We also have our support site with information available about all of the devices in your home at this link:

Nov. 27th, 2019

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Verified Customer

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Paul

I can access it through my cell phone. My cameras go off every so often but other than that everything else has been ok.

6 years ago

Reply from Vivint

Thank you for your feedback Paul. We would love to look into this issue with your cameras. When you have a chance, please contact our chat team using this link:

Nov. 27th, 2019

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Verified Customer

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Walter

They were offering something that was not landline based. They've always been responsive. No problems with it.

6 years ago

Reply from Vivint

Thank you for your feedback Walter! We are so glad to hear that you're enjoying your system. When you have a chance, contact our chat team to get your referral code using this link:

Nov. 27th, 2019

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Verified Customer

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Johnathan

They are friendly, professional, and pretty prompt. Their equipment hasn't broke down in the 4 years we've had it.

6 years ago

Reply from Vivint

Thank you for your feedback Johnathan! We appreciate the opportunity to protect your home and family. When you've got a chance, contact our chat team to get your referral code using this link:

Nov. 27th, 2019

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Verified Customer

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Olga Windermere, FL

I haven't had to contact them often but they have been very knowledgeable and quick to resolve my issues.

6 years ago

Reply from Vivint

Thank you for your feedback Olga! We appreciate you letting us know about your experience with us. When you have a chance, contact our chat support team to get your referral code using this link:

Dec. 1st, 2019

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Verified Customer

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Gurprit

It's not the greatest. A friend of mine recommend it so I tried it but I hate it. Their customer service and equipment should be better and their prices are too high.

6 years ago

Reply from Vivint

Thank you for your feedback Gurprit. We would love to look into your concerns with your system. Please contact our chat team using this link:

Nov. 28th, 2019

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Verified Customer

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Clenton San Antonio, TX

I liked their equipment over some of the other companies. I'm satisfied. The security panel gives me the opportunity to see things as they occur.

6 years ago

Reply from Vivint

Thank you for your feedback! It is so good to know that you're enjoying being able to access your system at home. When you can, reach out to our chat team to get your referral code using this link:

Dec. 1st, 2019

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Verified Customer

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Donato Onorato

The experience with Vivint has been great from the get go. We are very happy about service and equipments.

6 years ago

Reply from Vivint

Thank you for your feedback Donato! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 18th, 2020

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Verified Customer

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VKKolluru

I have been facing numerous issues trying to access live video as well as recordings. I upgraded to the fastest internet package assuming it was a network issue but still continued to face similar issues.

6 years ago

Reply from Vivint

Thank you for your feedback. We would love to look into your concerns with your cameras. Please contact our chat team using this link:

Feb. 18th, 2020

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Verified Customer

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BANCROFT HUNTER

good customer service, technician arrived on time, knew what he was doing and was very professional.

6 years ago

Reply from Vivint

Thank you for your feedback Bancroft! We appreciate you letting us know about your experiences with your Smart Home Pro. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 18th, 2020

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Verified Customer

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Robert Larkin

The Vivint staff is well trained, patient and willing to listen to the problems before trying to solve concerns.

6 years ago

Reply from Vivint

Thank you for your feedback Robert! We appreciate you letting us know about your experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Dec. 1st, 2019

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Verified Customer

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Mary E Cooke

My last contact with the representative was very favorable. all of my questions were answered very happy.

6 years ago

Reply from Vivint

Thank you for your feedback Mary! We appreciate you letting us know about your recent experience with us. When you have a chance, contact our chat support team to get your referral code that can lead to great perks using this link:

Dec. 1st, 2019

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Verified Customer

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William

They are a good company to work with. Fast customer service, and always so helpful. good value for the dollar

6 years ago

Reply from Vivint

Thank you for your feedback William! We appreciate you letting us know about your experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Dec. 1st, 2019

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Verified Customer

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Sunny

They are professional and friendly. I have always had no problem getting help resolving any issues.

6 years ago

Reply from Vivint

Thank you for your feedback Sunny! We appreciate you letting us know about your experience with us and your system. When you have a chance, contact our chat support team to get your referral code using this link:

Dec. 1st, 2019

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Verified Customer

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Yokeitha Ramey

I love Vivint, but I'm a little disappointed at the price increase. Now, ADT is less expensive than Vivint.

6 years ago

Reply from Vivint

Thank you for your feedback Yokeitha! We appreciate you letting us know about your experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code, that can lead to some really great perks, using this link:

Dec. 1st, 2019

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Verified Customer

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Brian Hawkins

Whenever I have to call, which is rare, customer service is always polite and extremely professional

6 years ago

Reply from Vivint

Thank you for your feedback Brian! We appreciate you letting us know about your experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Dec. 1st, 2019

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Verified Customer

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Carlos

wonderfully predictable! customer service is always great. never have issues with equipment or service.

6 years ago

Reply from Vivint

Thank you for your feedback Carlos! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 22nd, 2020

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Verified Customer

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Charmaine Fortune

Easy to use, convenient can be controlled remotely, good signal/picture/video. Fast response when alarm triggers.

6 years ago

Reply from Vivint

Thank you for your feedback Charmaine! We are so glad to hear about your experiences with your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 22nd, 2020

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Verified Customer

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Betty

Pretty good the only problem is the ap is a little slow. I can disarm at the panel and my phone says it is still armed.

6 years ago

Reply from Vivint

Thank you for your feedback Betty! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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Verified Customer

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Robert

They are great, however you need to read the contract to see the length/penalties/ auto renewal of contract

6 years ago

Reply from Vivint

Thank you for your feedback Robert. We would love to look into your concerns with your system further. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 22nd, 2020

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Verified Customer

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Jeff Olafsen

While they try to provide excellent and consistent service, they have wide variation in the competence of their employees

6 years ago

Reply from Vivint

Thank you for your feedback Jeff! We appreciate you letting us know about your experiences with us. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 22nd, 2020

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Verified Customer

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Mike Prentice

Great customer service. The company is easy to deal with and offer many options for a quality security system.

6 years ago

Reply from Vivint

Thank you for your feedback Mike! We appreciate you letting us know about your experience with us. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Dec. 1st, 2019

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Verified Customer

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J. L. RHODES

I THINK THAT VIVINT WOULD BE AN OUTSTANDING SECURITY IF THEY HAD BETTER SERVICE. IT HAS BEEN MY EXPERIENXCE THAT THIS COMP[ANY HAS THE WORST CUSTOMER SERICE THAT I HAVE HAD TO PROVIDE SERVICE TO ME.

6 years ago

Reply from Vivint

Thank you for your feedback J.L. We would love to look into your concerns further. Please contact our chat team using this link:

Feb. 22nd, 2020

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Verified Customer

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Duane Hoffman

Had Vivint Alarm system in my home for many years. Very pleased. Seems like they appreciate my business!

6 years ago

Reply from Vivint

Thank you for your feedback Duane! We are so glad to hear about your experience with us and your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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Verified Customer

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Justin Pollock

It's been great. Just wish they would let their clients know when we are up for free upgrades in equipment

6 years ago

Reply from Vivint

Thank you for your feedback Justin! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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Verified Customer

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Mark

So far has been very good . When required assistance they walked me through set up and stayed online to make sure it was working correctly.

6 years ago

Reply from Vivint

Thank you for your feedback Mark! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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Verified Customer

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Mercedes

Excellent knowledgeable and helpful staff and they and friendly snd have lots of patience dealing with the issues

6 years ago

Reply from Vivint

Thank you for your feedback Mercedes! We are so glad to hear about your experiences with us. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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Verified Customer

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John James.

Being that my house was already hardwired and had a security system I thought the installation was too expensive.

6 years ago

Reply from Vivint

Thank you for your feedback John! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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Verified Customer

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Albert Angelone

I have had vivint now for about 5 years and have recommended them to family and friends, great service and support.

6 years ago

Reply from Vivint

Thank you for your feedback Albert! We are so glad to hear about your experiences with us through the years. When you have a chance contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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Verified Customer

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Mary Harris

Each time I've had to call with a concern, my call is handled with great care and my problem resolved.

6 years ago

Reply from Vivint

Thank you for your feedback Mary! We are so glad to hear about your experiences with us. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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