Vivint: Read 8,283 User Reviews From Real Homeowners

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Verified Customer

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Amy Provo, UT

Love the system! I love that I can always be connected to my home and my car. Gives me peace of mind

6 years ago Edited September 14, 2021

Reply from Vivint

Thank you for your feedback Amy! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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Verified Customer

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Budke Scott

It''a been ok. I am not sure that the value is that good for the money. I wish that there were more features or that it would be more compatible with more smart home devices

6 years ago

Reply from Vivint

Thank you for your feedback Budke. We appreciate your honesty about your experiences with us and your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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Verified Customer

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Cell Detroit, MI

Excellent camera views of the product u sold me to make sure my house was protect while out at work and away from home

6 years ago

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Verified Customer

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LaToya Jackson

Great customer service. Technicians are polite, fast and make sure you know everything before they leave

6 years ago

Reply from Vivint

Thank you for your feedback LaToya! We are so glad to hear about your experiences with your Smart Home Pros. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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Verified Customer

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Melissa Maestas

Excellent service,like how a live person comes on monitor to see if everything is ok..very loud siren..

6 years ago

Reply from Vivint

Thank you for your feedback Melissa! We appreciate you letting us know about your experience with us. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Dec. 1st, 2019

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Verified Customer

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Wade

Wonderful, couldn't be happier. Price is right, equipment is awesome and customer service is outstanding.

6 years ago

Reply from Vivint

Thank you for your feedback Wade! We appreciate you letting us know about your experience with your system and with us. When you have a chance, contact our chat support team to get your referral code using this link:

Dec. 1st, 2019

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Verified Customer

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caherine walberg

All services have been acceptable My service has been running smoothly, and I seldom have to call.

6 years ago

Reply from Vivint

Thank you for your feedback Catherine! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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Verified Customer

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Brian

So far so good. Haven't had to call customer service yet but their equipment has worked flawlessly thus far.

6 years ago

Reply from Vivint

Thank you for your feedback Brian! We are so glad to hear about your experiences with your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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Verified Customer

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Christl Upper Marlboro, MD

Vivint has a good wireless connection and I like that I am able to monitor it from my home when I'm away.

6 years ago

Reply from Vivint

Thank you for your feedback Christi! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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Verified Customer

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Serghei

The give fasts responses to all of my question. Like that it can be remotely controlled from anywhere.

6 years ago

Reply from Vivint

Thank you for your feedback Serghei! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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Verified Customer

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Marline Vernon

Customers service has not always been friendly or helpful. The wait for techs when the service doesn't work is unacceptable- three to four weeks and the bill was NOT adjusted. Medical issues in the home with an elderly parent and Vivint didn't care at All. Waiting for the contract to end to find a company that cares about their customers.

6 years ago

Reply from Vivint

Thank you for your feedback Marline. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 8th, 2020

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Verified Customer

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Jason

none, child opened door to house before. before I could get inside alarm went off. never got a response from Vivint to ensure it was just a false alarm. makes me wonder if it would have been a real break in of police would have been called.

6 years ago

Reply from Vivint

Thank you for your feedback Jason. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 8th, 2020

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Verified Customer

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Mike C.

Our household experience are great! This was the best decision we ever made. So far so good with our equipment.

6 years ago

Reply from Vivint

Thank you for your feedback Mike! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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David Henry

One of the things that impresses me is when we lost power the alarm system was still up and running.

6 years ago

Reply from Vivint

Thank you for your feedback David! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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John

My experience overall has been great. Great customer service. They should reduce length of contract to 3 years

6 years ago

Reply from Vivint

Thank you for your feedback John! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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briean griggs

overall things are awesome. they can improve the main hub. I've had to reboot my system about 6 times this year since april

6 years ago

Reply from Vivint

Thank you for your feedback Briean! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Kelvin Davis

Great service and great quality. I would like longer service hours during the week and weekend for appointments

6 years ago

Reply from Vivint

Thank you for your feedback Kelvin! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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John Coleman

So far the system is working fine. Although I was promised a Vivint warning sign for my front yard but never received to date

6 years ago

Reply from Vivint

Thank you for your feedback John! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Sonya Parke Salt Lake City, UT

I am really glad that I went with Vivant. I have had home security before but this is far superior.

6 years ago

Reply from Vivint

Thank you for your feedback Sonya! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Edward J Lawson

Its really refreshing to call customer service and they show true concern to help me fixed any problem Ive had

6 years ago

Reply from Vivint

Thank you for your feedback Edward! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Ken

Very responsive to alarm trips. Odering parts from warehouse was not so responsive. Very slow to ship.

6 years ago

Reply from Vivint

Thank you for your feedback Ken! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Rozann Reyerson

Excellent customer service with updated products to provide the best security; company treats employees well

6 years ago

Reply from Vivint

Thank you for your feedback Rozann! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Steven Rix

No mail notifications on the home centre. I prefer my personal email, or home and/or cell for contact .

6 years ago

Reply from Vivint

Thank you for your feedback Steven! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Precy Evangelista

super like the features..it's just the budget when it goes up would become the issue.otherwise all is good...

6 years ago

Reply from Vivint

Thank you for your feedback Precy! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Simon

The mobile app and it's features make it easy to use. They're attentive and they seem very down to earth.

6 years ago

Reply from Vivint

Thanks for the feedback, Simon! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Nov. 11th, 2019

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Verified Customer

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Connie

I love the system. It's not that expensive and it seems to work good. It's easy to access from the phone.

6 years ago

Reply from Vivint

Thank you for your feedback Connie! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Genese

It's top notch equipment. The best part is the sensory panel and the door camera. Sometimes it's hard to get somebody on the phone.

6 years ago

Reply from Vivint

Thank you for your feedback Genese! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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anonymous

Convenient and easy to operate. They have the most up to date technology. I haven't experienced problems so far. They could lower their prices.

6 years ago

Reply from Vivint

Thank you for your feedback! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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anonymous Rawlins, WY

If I need help they get back to me right away. I'm happy with the equipment. It seems to do the job and is easy to use.

6 years ago

Reply from Vivint

Thank you for your feedback! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Melanie

When needed they've been very responsive. I haven't had any problems. It's easy to access their mobile platform.

6 years ago

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Verified Customer

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Dwight

Dependable, I know it's working. I love the way the doors talk to us when we open it and that kind of stuff.

6 years ago

Reply from Vivint

Thank you for your feedback Dwight! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Rocio

It's good quality. I am always aware of what is going on and I get notices if anybody is coming to my house.

6 years ago

Reply from Vivint

Thank you for your feedback Rocio! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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A

I like everything about it. I like the quick response. I like the technical support, it is clear what I need to do.

6 years ago

Reply from Vivint

Thank you for your feedback A! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Thomas

Any time I've had an issue, they've taken care of it and I never really have any issues. It works well.

6 years ago

Reply from Vivint

Thank you for your feedback Thomas! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Clark

We've been using Vivint for about six years and I've had no problems with it. They always respond when I call.

6 years ago

Reply from Vivint

Thank you for your feedback Clark! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Diane

Customer support is very easy to get a hold of. Everything has worked proper since I had it installed.

6 years ago

Reply from Vivint

Thank you for your feedback Diane! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Lisa Hollywood, FL

They are very responsive. It is good quality, reliable, and easy to use. I am extremely pleased with my decision.

6 years ago

Reply from Vivint

Thank you for your feedback Lisa! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Kenneth Plant City, FL

Every time I had an issue with anything, they've been right there to resolve it. It has worked perfectly fine.

6 years ago

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Verified Customer

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Larry

They've always been attentive to my needs. The equipment is kind of outdated. The response time is great if I have an alarm.

6 years ago

Reply from Vivint

Thank you for your feedback Larry! We are so glad to hear about your experiences with us. To check for opportunities for a system upgrade give us a call at 1-800-216-5232.

Mar. 8th, 2020

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Verified Customer

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Szabolcs

Sometime I have to wait long for customer service and sometimes the video recording is a little misty so that's why I couldn't give it a five.

6 years ago

Reply from Vivint

Thank you for your feedback Szabolcs! We appreciate you letting us know about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Nick C

Generally very good, issues have been with the electronics, failures at bad times, experation dates with no sense of urgency.

6 years ago

Reply from Vivint

Thank you for your feedback Nick! We appreciate you letting us know about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Sheila Reddeck-Johnson Philadelphia, PA

For the most part, they are very conscious about customer service & do their best to provide assistance in resolving any issues.

6 years ago

Reply from Vivint

Thank you for your feedback Sheila! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Rosi Long (Michael)

The company is very responsive. We love our video doorbell. It has been very helpful when receiving packages.

6 years ago

Reply from Vivint

Thank you for your feedback Rosi! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Alan Gillespie

Very good experience with vivint. Excellent customer service, prompt, pleasent, issues always resolved promptly.

6 years ago

Reply from Vivint

Thank you for your feedback Alan! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Eldon Eldred

Been a customer since 2011. Immediate response to false alarms, smoke detection, and replacement of failed components.

6 years ago

Reply from Vivint

Thank you for your feedback Eldon! We are so glad to hear about your experiences with us through the years. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Jose

Reliable and they respond to alarms! Good service and equipment has worked good since we upgraded last December.

6 years ago

Reply from Vivint

Thank you for your feedback Jose! We are so glad to hear about your experiences with us and with your system since your upgrade. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Rebecca McCoy

Service is good, nothing to improve on, Service fine, quality good no problems, nothing to improve on

6 years ago

Reply from Vivint

Thank you for your feedback Rebecca! We are so glad to hear about your experiences with us and your system. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Edward Rayne, LA

Any time I call, they help me right away and it is good equipment. I have nothing bad to say about it.

6 years ago

Reply from Vivint

Thank you for your feedback Edward! We are so glad to hear about your experiences with us when you have called in. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Franck Spring Lake, NC

They responde pretty quick. They are really trustworthy. I recommend them all the time to my friends.

6 years ago

Reply from Vivint

Thank you for your feedback Franck! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Luis New Smyrna Beach, FL

We've been very happy with it. There's no outages. Everytime we have a problem they fix it right away.

6 years ago

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