Vivint: Read 8,283 User Reviews From Real Homeowners

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Verified Customer

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Soso

Very good since I've had it. I feel more secure knowing I have Vivent. I do wish it would upgrade on its own.

6 years ago

Reply from Vivint

Thank you for your feedback! We appreciate you letting us know about your experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 24th, 2020

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Verified Customer

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Michael

Whenever I am not here, it protects my home. I don't like that when something goes wrong, they charge you 50 dollars.

6 years ago

Reply from Vivint

Thank you, Michael, for your feedback! We appreciate you letting us know about your experience and honesty about our system and services. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 1st, 2020

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Verified Customer

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Roy

Customer service is nice, they took care of me and answer all my questions. It's been working pretty good for me.

6 years ago

Reply from Vivint

Thank you for your feedback Roy! We appreciate you letting us know about your experience with us and with your system. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 24th, 2020

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Verified Customer

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Laura

I feel safer with it but they don't have the answers I need sometimes like sometimes my alarm beeps at night with no reason.

6 years ago

Reply from Vivint

Thank you, Laura, for your feedback! We appreciate you letting us know about your experience with your system. When you have a chance, contact our chat support team to get your referral code and for help with any concerns with they system using this link:

Feb. 1st, 2020

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Verified Customer

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Anthony

Affordable and gives me peace of mind when I am not at home because I can check it on my phone and stuff.

6 years ago

Reply from Vivint

Thank you, Anthony, for your feedback! It is so good to know that you're enjoying your system. When you can, reach out to our chat team to get your referral code using this link:

Feb. 1st, 2020

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Verified Customer

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Leanne

They always monitor and call if the alarm goes off and it is super convenient to use. I like that I can access features via my phone.

6 years ago

Reply from Vivint

Thank you, Leanne, for your feedback! If you find that you have any questions about your system check out our support site using this link:

Feb. 1st, 2020

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Verified Customer

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Marylou

Vivint is convenient and easy to use and reliable so far. They have been very helpful to me and very prompt.

6 years ago

Reply from Vivint

Thank you for your feedback Marylou! We appreciate you letting us know about your experience with your system. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 24th, 2020

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Verified Customer

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James

It does the job and I like my cameras, though the price of installation was extremely pricey. Whenever I am in need of service, they'll always come.

6 years ago

Reply from Vivint

Thank you for your feedback James! We appreciate you letting us know about your experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 24th, 2020

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Verified Customer

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Becky

I've had issues with the door lock and the panel not working together and I've had technicians out and it still doesn't work properly. I like the camera.

6 years ago

Reply from Vivint

Thank you for your feedback. We appreciate your honesty about your experience with us. We would love to look into your concerns with your door lock and panel further. Please contact our chat support team at your convenience using this link:

Jan. 24th, 2020

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Verified Customer

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Derrick

The smart panel is the best and it's easy to use and to navigate. Whenever I call, they resolve my issues.

6 years ago

Reply from Vivint

Thank you for your feedback, Derrick! It is so good to know that you're enjoying your system. When you can, reach out to our chat team to get your referral code using this link:

Feb. 1st, 2020

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Verified Customer

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Gregory Minnaar Fort Lauderdale, FL

Excellent! Vivint is just excellent. Excellent system. Excellent Monitoring. Excellent Customer Service. Very happy.

6 years ago

Reply from Vivint

Thank you for your feedback Gregory! We are so glad to hear that you're enjoying your system and we appreciate the opportunity we have to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 15th, 2020

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Verified Customer

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Earline Mableton, GA

When I've had a problem or something I call and they respond right away. They answer my questions and it works out.

6 years ago

Reply from Vivint

Thanks for the feedback, Earline! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Jan. 15th, 2020

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Verified Customer

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Dean Corpus Christi, TX

They need better products. I've had one camera go out and the doorbell camera fall off. I've had to have the repair man come out three or four times. I'm just really not happy with it.

6 years ago

Reply from Vivint

Thank you, Dean, for your feedback. We appreciate your honesty about your experience with us. We would love to look into your concerns about the cameras further. Please contact our chat support team at your convenience using this link:

Feb. 15th, 2020

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Verified Customer

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Sherwood Salt Lake City, UT

They've always been very very helpful when I've called them or if the alarm is going off and they've called the house.

6 years ago

Reply from Vivint

Thank you for your feedback Sherwood! It is so good to know that you're enjoying your system. When you can, reach out to our chat team to get your referral code using this link:

Jan. 17th, 2020

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Verified Customer

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Joseph North Las Vegas, NV

Whenever you give them a call they get right back to you. It's the best of the security systems I've had so far and I've had a few.

6 years ago

Reply from Vivint

Thank you, Joseph, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 16th, 2020

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Verified Customer

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Zhu

I can arm my door even if I'm not home with the app. The couple times I've called they've been great.

6 years ago

Reply from Vivint

Thank you for your feedback Zhu! We are so glad to hear how you're enjoying accessing your system through the app, and about your experiences with us. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 16th, 2020

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Verified Customer

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Eduardo Salt Lake City, UT

It's an okay company but Vivint doesn't answer a lot of my questions and it has a lot of malfunctions. They should have support that comes to my home and helps with the equipment they provide.

6 years ago

Reply from Vivint

Thank you for your feedback Eduardo. We appreciate you letting us know about your experiences with us, and would love to look into your concerns further. When you can, reach out to our 24/7 chat support using this link:

Feb. 16th, 2020

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Verified Customer

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Robert

They respond to everything and it is pretty good technology. My only problem is that the contract is too long and too expensive.

6 years ago

Reply from Vivint

Thank you for your feedback Robert! We are so glad to hear about your experiences with us. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 16th, 2020

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Verified Customer

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Jann

since joining in 2012, I have had no major issues. Any problems that arose where effectively taken care of with product and technical support

6 years ago

Reply from Vivint

Thank you, Jann, for your feedback! It is so good to know that you're enjoying your system. When you can, reach out to our chat team to get your referral code using this link:

Jan. 9th, 2020

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Verified Customer

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Walt

We''ve been a Vivint customer for many years and if you''re looking for a customer oriented company, Try Vivint!

6 years ago

Reply from Vivint

Thank you for your feedback Walt! We appreciate you letting us know about your experiences through the years. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 16th, 2020

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Verified Customer

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Stewart Paterson

Excellent, always helpful, customer service staff and technicians are professional and knowledgeable

6 years ago

Reply from Vivint

Thank you for your feedback Stewart! We are so glad to hear about your experiences with us. When you have a chance, contact our chat support team to get your unique referral code using this link:

Feb. 16th, 2020

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Verified Customer

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Robert Hill

It has a very easy to use touch control center and love the App for the phone and the Service is great.

6 years ago

Reply from Vivint

Thank you for your feedback Robert! We are so glad to hear that you're enjoying your system. When you have the chance, contact our chat support team to get your referral code using this link:

Feb. 16th, 2020

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Verified Customer

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Bill Harrison

The service has been fine. The temperature control equipment has failed periodically. The programmed automatic thermostat still does not function automatically as advertised.

6 years ago

Reply from Vivint

Thank you for your feedback Bill. We appreciate you letting us know about your experiences with us and your thermostat. We would love to look into your concerns further. Please contact our 24/7 chat support team using this link:

Feb. 16th, 2020

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Verified Customer

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Johnnie

Alarm system is awesome. Thermostat control could be better. This is the only area I have problem with. Replace with old thermostat.

6 years ago

Reply from Vivint

Thank you for your feedback Johnnie! We appreciate you letting us know about your experiences with us. We would love to look into your concerns with your system further. Please contact our chat support team using this link:

Feb. 16th, 2020

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Verified Customer

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Karen Kotlarchuk

The Vivint system is easy to use and easy to maintain. Personnel react promptly, courteously and are knowledgeable!

6 years ago

Reply from Vivint

Thank you for your feedback Karen! We appreciate you letting us know about your experience with us. We value the opportunity we have to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 24th, 2020

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Verified Customer

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Allan Fedun Surprise, AZ

The agents are always friendly and provide all the info I need each time we call them or if they call me.

6 years ago

Reply from Vivint

Thank you for your feedback Allan! We appreciate you letting us know about your experience with us so far. When you have a chance, contact our chat support team to get your unique referral code using this link:

Jan. 24th, 2020

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Verified Customer

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Dorothy Weakland Port Saint Lucie, FL

Vivint is an excellent company. I have been with them many years and have always received excellent care.

6 years ago

Reply from Vivint

Thank you for your feedback Dorothy! We appreciate you letting us know about your experience. We value the opportunity that we have to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 24th, 2020

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Verified Customer

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Laura Nelson

Very sharp, calls immediately for problems. If it's a fire alarm calls 911 first as not to waste time.

6 years ago

Reply from Vivint

Thank you for your feedback Laura! It is so good to know that you're enjoying your system and that it gives you and your family peace of mind. When you can, reach out to our chat team to get your referral code using this link:

Jan. 1st, 2020

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Verified Customer

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Debbie Jackson

So far so good. The service tech that came to the house the other day was awesome. Very Knowledgeable, polite and timely.

6 years ago

Reply from Vivint

Thank you for your feedback Debbie! We appreciate you letting us know about your experience with your Smart Home Pro. We value the opportunity that we have to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

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Verified Customer

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Darrell Copenhaver

I have really liked having my Vivint system! It has helped with a couple problems in the neighborhood.

6 years ago

Reply from Vivint

Thank you for your feedback! We appreciate you letting us know about your experience with your system. It is good to know that it gives you and your family peace of mind. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

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Verified Customer

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Kevin Engel

Vivint has already saved my cottage. I got a text message as soon as my furnace died at our summer home.

6 years ago

Reply from Vivint

Thank you for your feedback Kevin! It is so good to know that your system was able to help save the day at your cottage. When you can, reach out to our chat team to get your referral code using this link:

Jan. 1st, 2020

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Verified Customer

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Barbara Fraser

I don't like the fact that i am locked into a contract where I am unable to ise the equipment but they offered a slight discount if I wanted to pay it out. How very unkind to still want money for equipment that is unusable and now out of date. I will never recommend then to anyone.

6 years ago

Reply from Vivint

Thank you Barbara for your feedback. We appreciate your honesty about your experience with us. We would love to look into your concerns about the equipment further. Please contact our chat support team at your convenience using this link:

Jan. 1st, 2020

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Verified Customer

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Leslie

Whenever I needed to move or change my service, they helped. When I no longer needed the service, I felt like the people on the phone were trying to punish me for needing to cancel my service.

6 years ago

Reply from Vivint

Thank you for your feedback Leslie. We appreciate your honesty about your experience with Vivint Smart Home and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jul. 15th, 2020

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Verified Customer

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Corinna

Everytime there's anything we need help with they are right there. It works great. It's a great company.

6 years ago

Reply from Vivint

Thank you for your feedback Corinna! We appreciate you letting us know about your experience with us and your system. We value the opportunity that we have to protect your home and family. When you have a chance, contact our chat support team to get your referral code, that can lead to some great perks, using this link:

Dec. 20th, 2019

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Verified Customer

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Doctress Cheltenham, MD

It does alert me every time somebody's at my door. There is some lagging. If you could fix the lagging that would be great.

6 years ago

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Verified Customer

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Greg Grand Prairie, TX

Good product with a few bumps on the way. Had space monkey for iPhones to upload pictures but that was taken away without any reduction in price.

6 years ago

Reply from Vivint

Thank you for your feedback Greg! We appreciate you letting us know about your experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

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Verified Customer

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5 Dothan, AL

Vivint is so reliable. I've always had technical support when I needed it to replace the battery or whatever.

6 years ago

Reply from Vivint

Thank you for your feedback Charmala! We appreciate you letting us know about your experience with your system. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

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Verified Customer

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5 Gary, IN

I'm not that knowledgeable about the equipment but they are very helpful and knowledgeable when I call in.

6 years ago

Reply from Vivint

Thank you for your feedback Rhetha! It is so good to know that you're enjoying your system. When you can, reach out to our chat team to get your referral code using this link:

Jan. 1st, 2020

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Verified Customer

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5

They've always answered all my questions. Sometimes the cameras go off when they are not supposed to.

6 years ago

Reply from Vivint

Thank you for your feedback Ronda! We appreciate you letting us know about your experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

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Verified Customer

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5 Bladenboro, NC

So far it's been really good. Everytime that there's a problem they are right there and the answer all your questions.

6 years ago

Reply from Vivint

Thank you for your feedback Marla! We appreciate you letting us know about your experience. We value the opportunity we have now to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

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Verified Customer

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5 Great Falls, MT

We liked the guys that installed it. Whenever we've had trouble with it, they've fixed it right away. We love it.

6 years ago

Reply from Vivint

Thank you for your feedback Marc! We appreciate you letting us know about your experience with your system. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

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Verified Customer

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5 Tampa, FL

They are quick to respond. I wish I could add some more features myself, but everything has to go through them.

6 years ago

Reply from Vivint

Thank you for your feedback! If you find that you have any questions about your system check out our support site using this link:

Jan. 1st, 2020

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Verified Customer

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4 Waldorf, MD

The best thing is being able to monitor it from my mobile phone. I've had some difficulty with the control panel and with the doorbell.

6 years ago

Reply from Vivint

Thank you for your feedback Kevin! If you find that you have any questions about your system check out our support site using this link: . We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

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Verified Customer

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Thomas

Very good, customer service is very knowledgeable and caring. They have taken care all of my questions and concerns..

6 years ago

Reply from Vivint

Thank you for your feedback Thomas! It is so good to know that you're enjoying your system and we appreciate you letting us know how we're doing. When you can, reach out to our chat team to get your referral code using this link:

Jan. 1st, 2020

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Verified Customer

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Extremely dissatisfied

Terrible. This company lies and tells people or atleast your agents do that it's not a contract and it really is. I specifically told an agent I would be moving and they said it wouldn't be a problem and it was! All liars I will never ever recommend this company noe that my debt is paid I'm going back to ADT!!!!

6 years ago

Reply from Vivint

Thank you for your feedback. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our chat support team at your convenience using this link:

Jan. 1st, 2020

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Verified Customer

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John

good - we had a rough start with installation, but after all that was corrected have been great ever since

6 years ago

Reply from Vivint

Thank you for your feedback John! We appreciate you letting us know about your experiences with us so far. If you find that you have any questions about your system check out our support site using this link:

Jan. 1st, 2020

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Verified Customer

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Danielle Haith

Better than the other guys by far, I have recommend them to friends and family, neighbors and strangers.

6 years ago

Reply from Vivint

Thank you for your feedback Danielle! We are so glad to hear that you're enjoying your system. Don't forget to reach out to our chat team to get your referral code that can lead to really great perks!

Feb. 16th, 2020

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Verified Customer

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Mary S Hagelston

I am pleased with Vivint as my home security system but wish it was a little less complicated. It has taken me awhile to get comfortable using it

6 years ago

Reply from Vivint

Thank you for your feedback Mary! We appreciate you letting us know about your experience so far. If you find that you have any additional questions about your system check out our support site using this link:

Jan. 1st, 2020

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Verified Customer

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Margaret Monet

Not the best, first was lied to and not told the upfront with the man who sold us the package deal. Horrible trying to get service out for damage to equipment. So glad to be out of this contract.

6 years ago

Reply from Vivint

Thank you for your feedback Margaret. We would love to look into your concerns further. Please contact our chat support team using this link:

Feb. 16th, 2020

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Verified Customer

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Patrick Hernandez

Awesome company been with them about 3 years experience is really great and there customer service are really nice!!

6 years ago

Reply from Vivint

Thank you for your feedback Patrick! We are so glad to hear about your experiences with us through the years. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 16th, 2020

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