Vivint Reviews

Vivint's equipment and service were excellent. Make sure you read the details of your contract. I recently sold my residence and had to cancel the service. I knew I was on the hook for paying off my loan for the equipment. What I failed to realize was that there was a penalty for canceling my contract early. The service people were professional but hard to understand (assuming customer service is provided out of another country). After canceling on line I still was required to send an email confirming my cancellation.

Our alarm went off twice and they did not call, text or email us. The entire reason for the security system is the monitoring. They should contact us everytime the alarm goes off. We did not finance our equipment. Maybe that's why service is lacking for us. If the monitoring is not improved we may have decisions to make on Vivint monitoring service or lack of.

I currently have a Vivint security system. I love that I am able to monitor all my cameras from my phone. After our initial system was set up, we did call customer service and requested more cameras to be installed. The technicians did a great job too.

My Installer was absolutely FANTASTIC!!!! I actually love the system and wrote down 12-Additional References to have their home Secured by Vivint. HOWEVER, the down-side of their Financing Program is indeed harmful!!! My Credit Score was in the mid 700 Range, and my Credit Utilization was under 3%!! That's Low!!! So I had No Problem permitting Vivint to perform a 'Soft Credit Check' to a "Hard Credit Check" upon Arrival for INSTALLATION. Yet, just that quick their Financing Bank CAUSED MY CREDIT SCORE TO DROP 60PTS!!!!!! That's not good!!!!! Had I known that, I wouldn't have Financed any of the Equipment or Service. I thought this was a smart route b/c I actually don't have any debt and this would place me in 'Currency Circulation.' So definitely think HARD & TWICE BEFORE utilizing their Credit Program!! Just think, if your Credit Score is NOT in the 700's or 800's, you 'could-be' facing a major hit!!! This alone forced my overall rating of Vivint to diminish!!

I like that fact that it's digital, And very friendly to use the App on your cell phone. Makes it very convenient. What I think would make it even a better product than it's competitors, if Vivint offered bedroom window sensors. That would be a major plus.

The price of service after having paid for the materials is reasonable. What I dislike the most is that the system does not operate the garage panel. Therefore one can not open the garage for a package delivery when they are away from home which my previous service company was able to do and this action is extremely convenient, exspecially when one is out of town for a day or more. I understand the camera will watch the package delivered to the porch, but not nearly as convenient and secure as having the package placed inside the garage.

I think the service is terrible. We have been having issues with the main panel going down and when we get notifications on our phone, we try to view it and it just shows the loading signal. What is the purpose of having a security camera if you can’t see the alert? If we were getting robbed, there would be no way for us to take preventative measure. We pay a lot of money for service we are not satisfied with. The company is dishonest as well. I understand a sales rep job is to sell the product but to lie is not a great technique because guess what?! We’ve told all our family, friends and neighbors NOT to get Vivint. We asked about military discounts and the rep said that in November in honor of Veterans Day the discount will kick in and we’ll have that military discount. That was a lie! Now we are stuck with a dishonest unreliable company. We are reaching a point where we feel we should report it to the BBB. Also, we are tempted to cancel our credit card and take a hit on our credit and opt for a company that has better service. I won’t recommend Vivint to anyone.

Average. At the initial stage, my system was not working well. They had to come and change/replace the camera. My door camera was not Angeled correctly as it only see 60-75% of my drive way. Offer and price when compared to competitors, it was overly expensive. But I decided to go with it because it’s a new product. Overall, after a year. I will give it an okay rating

We love our upgraded system but we never received our referral $ for the 4 referrals We had last year when we did our upgrade. I’d you could help us with that we’d greatly appreciate it.

I've had vivint home for a few years and i haven't had any major issues. The customer service is pretty good and i like the interface panel. Once or twice I've had an issue with a sensor but the vivint techs are very helpful in resolving. Please don't confuse vivint home with vivint solar though. Vivint solar is awful.

Affordable, but COMPLETE LACK OF CUSTOMER SERVICE/REPAIR! I have been a Vivant customer since 2016. When your system doesn't work, you have to call them and work with them to try to resolve the issue before they will allow someone to come out for a service call. I understand this philosophy, but they are MILKING IT. I have been on the phone with them for 60 to 90 minutes before they agree to have a repair person come out. They even had me trip the breaker on my panel multiple times and have the whole thing reboot - but they asked me to do it 3 TIMES! It was brutal. My office manager was on the phone with them for over an hour last week because it said one of the office windows was open . . . it wasn't. We replaced the batteries in the sensors. Vivant asked us to do it again, we did and it still didn't work. The rep had her reboot the panel multiple times, it still said the window was open. We were told someone would come out this week to fix it. Nobody came and so she called today and was told it would be FEBRUARY 20th before someone could come out. She spoke to 4 different people and was on the phone for 45 minutes (while trying to help patients) just to get a service order scheduled. They told it would be EITHER Monday, Tuesday, OR Wednesday next week between 12noon and 4pm and that SHE had to call to find out which day etc. What in the world!!! I have never seen such shoddy service. They have almost 5000 complaints to the Better Business Bureau!

We have had their service 3 years and have had nothing but problems. We continue to have problems even today. It started the first week we had the system. We had two cameras that would randomly disconnect from the panel. They sent a technician out 3 times before it was "resolved". They replaced one of the cameras twice and still it occasionally loses connection. Then, after about a year of ownership, the panel started randomly rebooting and disconnecting from the network. The technician came out again and tried connecting it via ethernet. This did nothing. He then installed a new panel. This resolved the issue, but wasn't the end of the problems. To follow up, fast forward another year, we were on vacation 3 hours from our home. I get a notification that the glass break sensor on the first floor of my home has been set off. It was due to a low battery. Two weeks later, I come home from work. My app says the alarm is disarmed. I open the garage door and the alarm starts going off. I close and reopen the app to try and disarm. The app still says the system is disarmed. I then get a call from Vivint Monitoring. It took almost half an hour to get it resolved. Th panel had to be rebooted and I had to uninstall and reinstall the app just to get it to work again. Today, we came home from midnight mass and the kids went in the house first, setting off the alarm. I went in and disarmed the panel behind them. My wife then, from her app, logs it as a false alarm. Then, 5 minutes later, my phone rings. I stood up from the couch and walked 12 ft to my phone. It stops ringing as I pick it up. I get a voice mail from them saying they are dispatching the authorities. I call monitoring back and press 1 to notify of a false alarm. I get put in que on hold until a representative can take my call in the order it was received. After 3 minutes on hold, police dispatch calls my wife to check the situation. She tells them it was a false alarm and I hang up the phone. Please do not use Vivint. Do yourself a favor and get a Simplisafe or Ring. Stay away from Vivint. The only thing they ever did for us was give a $15 discount for the 2 months we rarely had a panel that was online. Our smoke detectors still don't work even after they sent out replacement units.

The first couple of weeks I absolutely loved it. Then our ring door went "offline". had someone come look at it and was told that we need to hire an electrician to fix it because it blew out a transformer It's not their fault. Couple months later are back camera goes offline and we're unable to use that now. Get an electrician out here replace transformer ring the doorbell blew it out again. Customer service supposedly was going to send someone out, we called and nothing was scheduled. They were however able to go ahead and send somebody out the day they said they would. We were going to have the electrician and the worker here together so we could figure it out together. Fingers crossed I will have a better review once we get both technicians out here. And this all gets fixed

We were referred to Vivint by a friend. I wanted to get a security system so I could be sure my wife and children were safe when I am not home. Vivint has been really good to work with.

Someone got killed in our neighborhood so we decided to get an alarm company. I think I saw a few houses of my neighborhood that had Vivint, as well as some ads on Facebook, so I decided to try them out. So far everything has gone well.

The reason for my rating, is because the sales rep was extremely friendly, the tech was thourough and when I had an issue with my camera two days after it was installed, I contacted the rep and they were extremely helpful in getting a tech out to fix the problem!

I have had Vivint for almost a year and I'm very pleased with the product, service and technology. The system works as they said it would. No complaints. However, after installation, I wanted to add another camera and it was cost prohibited for me. Other than that, I love the system.

I have a jewelry shop and I needed an alarm system for insurance reasons. I have been 100% satisfied with them. Their equipment and personnel have all been very good. I have already recommended them to some other people.

There was two times I had thunderstorms and the windows had rattled, so they called me thinking someone was coming in. I thought that was really cool. I got nothing but praise for them.

I am completely satisfied with VIVINT. I was sold when VIVINT offered me 100% equipment replacement of my equipment. And they offered me a no increase contract for life. Thank you VIVINT.

They were good when we first bought and they installed the system, but I have some negative remarks to make too. I think that Vivint should tell the representatives to tell you that when you move there is a charge. They did not tell me that. Also they didn't tell me that when you move it and reinstalled it, there is another charge.

Vivint is absolutely amazing. The system blows other security out of the water. I have had ADT and it was nothing in comparison to this. I can literally control the whole house from my phone.

I have had the service for about 2 yrs in GA now and have not experienced any problems. Spoke with technical support on a Saturday and concern was resolved immediately and professionally. So far it's Awesome!

Contacted them and they were up front with the quote and everything...very friendly and professional....answered all my questions too...I will post again once install is complete

So thankful I have your system, tonight I had a stove fire without your system going off I don't want to imagine what would of happen! Luckily it warned me and I was Abel to put out the fire! Thank you!

Excellent system! I use it for so much more than just the alarm. Keeping my utilities low, making sure my packages have arrived and watching the kids while I'm out. Highly recommended!!!

I have been a Vivint customer for 4 years and have no complaints. The service is excellent. Excellent customer service. I used 3 other security companies before Vivint and the are the best by far.

Very happy with Vivint. We chose this company because of the new technology behind its products including their two way speaker panel . Quick response can be heard in speakers throughout the house! It makes it easy for all to use especially kids who r home alone. Only wish for cheaper plans in the future.

While the sales process took a long time, I have been very happy with Vivint. The only thing is that I wish they would advance their ability to control lighting from strictly a plug outlet to something a little more sophisticated that would cover outlets that are hardwired.

We had another home alarm company but Vivint bought them out. But everything has been really smooth. Their install team was excellent and their customer service people are always on it when something is wrong.

I decided I need an alarm system when my house has been broken into and I live alone. They did a really good job at installing the system in my home. They were very efficient and didn't take too long to get it all set up.

have had vivint for over a year, no complaints.they have responded very quickly even thou calls were false alarms. customer service has been excellent! the contract is longer but since they"re giving me such good service its not a concern.

I called vivint after being refered by a friend. I called serveral times because it seems as if each representive was giving me different pricing. I wanted be sure about what I was getting myself into. I scheduled the install, the installer name was Robin he was very professional and on time. He arrived at 8am after going over everything the pricing was off from what I was told. Robin call the office and got everything situated so we can move forward. The problem was he could not get his computer to reflex the pricing that was just told to us both. Robin called back all for a manger to tell us she could not honer the price that was just given to us both and her quote was the final one. Robin did his best to rectify the situation because we had both heard the pricing. In any case I ended up cancelling the install and will have to find another company. I am a business owner and was planing on referring all of my clients and family members to vivint but I will tell them not to bother. I felt bad Robin wasted 3 hours here all for nothing.

do not like the contract. did not like that the equipment is greatly overpriced. did not like that after one year, if your equipment malfunction like mine did you have to pay for a tech to come out and buy new item. did love the interface screen and the fact that it talks to you, so you know what door or window is effected. did not like when that screen went down, or the door lock, or the video doorbell. after one year they would not fix. did not like when the batteries that were suppose to last 10years , I was told I had to replace them. Taking that screen apart was complicated and even though they were on the phone with me, I was scared to do it. SO MANY PROBLEM WITH THIS COMPANY. JUST CAN'T RECOMMEND THEM.

I have been a customer for about 5 to 6 years, one of my sensors have been acting up like setting off the alarm when opening a door while the system is disarmed and going off at 1:00 AM for no reason and yes I did check my ourside camera's for activity. I have been on the phone with them to try and resolve the issue to no avail. I called today and let them know that if the situation was not resolved then I would get another alarm company They will now send me 2 sensors for self installation. The cost of owning this system for monitoring keeps going up every year when it reaches 50.00 I will discontinue. they do not offer upgrades and it takes an act of congress to get replacement sensors they DO NOT VALUE LONG TERM CUSTOMERS AT ALL .

I do confirm vivint has a terrible administrative dept! After one year they still haven't managed to change the name on the account.!!l( move& transfer). Unbelievable. I dont remember how many time i called them! When i took over the house i paid off all the equipment and cancel the monitoring fees..which i believed was a monitoring from their side and nothing to do with the mobile app..and i even asked if i can still use the mobile app after cancelling the monitoring fees, they told me yes..well thats what they told me. I didn't pay anything for a year...Till 1 st of october of this year i discovered a charge on my visa account..! After calling them they told me that monitoring actually also include the mobile app and since im using the mobile app ..i have to pay... Unbelievable ..again!

I should’ve known something when they pushy sales rep ran my credit and before I could say anything else 3 installation techs was ready at my door to install. I was like wow! Where did they come from? Were they hiding in my bushes or something? I had previously had security service from another company so i already had motion sensors, door and window sensor and a keypad. Vivint just switched out the my previous keypad for theirs and used all of my other existing equipment. Two days after installation In the middle of the night I kept hearing the most annoying noise coming from the keypad. I finally got out of bed, went all the way downstairs to the keypad and it was saying that my front door sensor was no longer communicating with the keypad. I didn’t know what to do to fix that so my kids and i suffered all night until i could call their service department the next morning. After talking to that department and spending almost 2 Hours! on the phone troubleshooting, delete ring the sensor then re adding the sensor and so on only to get absolutely no where. They tell me they have to send a new sensor out and it will take 7-10 business days to receive but what was worse is that i would have to pay for the new sensor plus shipping!! Furious enough and wanting the annoying alert noise to stop i told them to ship it expedited shipping. Not even 30 seconds after I get of the call with the service department i got a text from the original door to door salesman asking me what did i call customer service for? That’s was so odd to me that he knew I called them, he knew what seems like immediately after i hung up and he wants to question me as to why I called. So I text him back and told him why, he then says oh yeah the installation guy did tell me he had a lot of trouble programming your front door sensor i can send him to your house now if your available. The original installation guy shows up to my house about 15mins later and tells me he had a problem getting the front door sensor to work but he THOUGHT he fixed it. So I wanted to know why would he leave my home claiming to have completed the installation if he knew their was a problem with the sensor! He dryly apologize LD and gave me his personal cell number and told me to call or text him when the new sensor arrives and he’ll install it for me for free ( as if I should’ve been paying for it to be installed). About 8 days later I get the new sensor along with two addition sensors that I ordered and paid for. I texted him and he said he could come to my home about 4pm. He never showed up, called or texted. I texted him the next morning, he texted back apologizing saying his schedule got busy with installations and couldn’t make it but he could come today about 2pm, I agreed again he never showed up. Make a long story short it’s been 3.5 weeks and he still hasn’t shown up as of today! I went on YouTube and watched a video on how to install and program the sensors and did everything myself smh. Just like other reviewers I wake up some mornings to my cameras being offline, the app crashes, i try to view my outdoor cameras and the camera be frozen with the little circle spinning in the middle of the screen for sometime la 5-10 minutes, I have to close out of the app and re open it again. I’m extremely dissatisfied with the service and the company. I want to cancel but i signed a contract and i don’t want to ruin my credit if they don’t let me out of the contract and put it on my credit report. I don’t know what to do at this point.

I wish I would have found these reviews before I signed up. Found some decent ones they have comparable pricing for other services. Turns out their equipment is garbage. I have had to contact the support and get systems reset 4 times in the 2 months I've had it. There's literally been at least 1 issue every 2 weeks, mainly that my furnace stops working (in the middle of summer). I'm now waiting 2 days for a technician (for the 5th issue) that I was forced to demand come out because I'm tired of the customer support telling me to just restart things. The thermostat is completely out now and I am very nervous I am one problem away from this broken equipment ruining my HVAC system.

Terrible con man tactics salesman. I will never purchase anything from a door to door salesman. Techinicans new hires inexperienced and very unprofessional. Five technicians in my home at one time trying to finish installation. The salesman was pressuring techincans to pressure me to sign so he wood get credit for sale even though job was not complete. Terrible install cut my land line phone I was without phone service for over five days. They never cleaned up afer drilling nevet asked for vaccum or broom. I asked the young technician to leave and return it was 11:30 pm I had to place his equipment and tools at my front door. This was a nightmare like having five toddlers running muk throug out my home. Never asked or stated I'm going to enter ypur bedroom to install or I'm going into your basement to wire. Never will I allow anyone wirh this kind of disrepect for homeowners. Or just basic manners . Drilled holes in walks unnecessary. Total disaster. Service is malfunctioning after 25 days. I'm planning to cancel. Thos is a total nightmare. I was conpensated for damages. But beware of these snake oil salesman tactics unexprienced technicians. Please I hope that they change their business tactics the system seems very nice but I cannot tolerate the discption and dis honesty. I pray I'm able to cancel before August 22 2019

I had a security system for 10 years with no issues with equipment or monitoring ( and overall all was cheaper than Vivant) but had to upgrade since my old system worked only with a landline. So, I went with Vivant and I had 3 smoke detectors malfunction ( false alarms middle of the night) in 6months time! They sent out replacements but this is very concerning. I notice the app goes goes down all the time so I’m never really sure if it’s actually working. I’m not sure its effective to talk to customers through the panel ( they should call!) before dispatching police because if the alarm goes off at night I’m not near the panel....duh.... lastly, I purchased the equipment and insisted on no contract for monitoring because I planned to go back to my old monitoring service but found the equipment is proprietary so it will only work with Vivant monitoring! Why make people buy this expensive equipment if they own it but can’t do what they want with it? Total scam

After spending over $1600 on equipment and having techs visit our home on 4 separate visits, the equipment failed due to the tech not being trained on the new installation procedures. Then we are told that we will receive a “free” month and that never happens. Truly feels like a scam. If you don’t stand behind what you sell and/or do what you say, people become weary of you. When calling to speak with a supervisor, you’re told that they don’t want to take the call and the credit will be received next month?!? What a crock! If we hadn’t spent our hard earned money on this crap, we would definitely cancel. You really should offer a program to buy this crap back! It’s overpriced and barely works.

I contacted Vivint to cancel my service with them. First, the equipment they installed is unreliable - the thermostats wouldn't keep proper time, the alarm panel couldn't be properly calibrated (the key pad didn't work right because of it), the indoor camera never worked right, and batteries, batteries, batteries! Secondly, the service charges kept rising....way too overpriced for the shoddy equipment. They would not merely cancel my service over the phone. I had to send them a letter via email to request cancellation and I was told that their staff would review my account and it could take up to 30 days to cancel. Are you kidding me?!? I do not want to have to pay for an extra month of service that I have replaced with a different company!

My Savy sales agent cousin Sonny A sold us Vivint free of installation. The installation technician came out the same day. We were his last install of the day he said. The first power outage we had we discovered the back up battery showed it was charging however it failed to work. We only had the service a short time so we made a service call we tested our power outlets as well before the technician came out and we made sure our outlets tested normal. The technician that arrived said everything appears to be working fine now despite the fact he did not test the battery unit when it was already at or past the recommended manufacturers replacement date which I pointed out. We also found our doorbell camera power supply wire was installed with poor workmanship resulting in it getting pinched causing intermittent loss of power to the doorbell camera. The last technician temporarily fixed the problem by unpinching the wire but they failed to simply replace the damaged 3 ft of power supply and reroute it to properly resolve our camera failures. I found out after exhausting my efforts to resolve both these issues with support and technicians they will not fix anything they said install warranty dates justify charging me for a service call to theses issues despite the fact they should correct installation and repairmen workmanship failures . Not long after I learned that my cousin David A is also employed with Vivint. I express my concerns and he assured me he could and would resolve these issues but after a months of waiting and going ignored still. I decided to share my experience and give my review online using social media to share my personal experience and disappointment!

First of all, the monthly monitoring is $50, not $40. Not that that’s a huge difference where your safety and sense of security is concerned, but that’s the business. JS. I have so many qualms with Vivint it isn’t even funny. Foremost, is that when I got my system it was only capable Of having 4 cameras linked to it. I wanted at least 6, but 4 was their capability, so that’s what I did. 2 years later, they’re capable of syncing 6 cameras to the monitoring system. I was told when I called about this that I had to pay for a new panel (at the cost of $400). Now, keep in mind, that you BUY your equipment from Vivint to begin with... so I’ve already paid $400 for the panel that’s monitoring all of my equipment... and they want me to purchase a second panel (that’s capable of what I asked for to begin with) without letting me exchange or even get a minor credit for the panel I’ve already purchased. That’s the first problem. Another would be that I consistently have camera equipment failure ; and when I call to have it fixed, they want me to pay to have someone come out and fix it. This wouldn’t be an issue, but I have a loan out for ALL of the equipment. Which means, technically, it’s theirs until I pay it off, and they still won’t cover the actual warranty on their own equipment!!! Seriously?! I was told by a tech that the equipment is under warranty as long as I am still paying the monthly monitoring fee, which I am, and I’m still given the shaft by customer service every single time there’s an issue that needs addressing. If I wasn’t in a contract for the next 3 years, I’d drop them like a hot potato. I have been perpetually displeased with the (lack of) service they provide for 2 years now (yes, its a 5 year contract if you can’t buy the equipment up front). I urge you to look elsewhere in security for your home. These are the larger issues I’ve chosen to write about. The customer service reps are unconcerned at best. The techs have been great, but you have to cough up to even deal with one of them to begin with. Look elsewhere if at all possible.

For years we had vivint door, window, fire alarms and had no issues. On March 8th 2019 we upgraded and added doorbell camera and a camera for the garage. Neither work yet. Today is june 1st 2019. Technicians have been out several times for hours at a time. I have spent hours on the phone. Yet nothing is resolved. Tech support tell me that we just have to wait for the software update. Well that would be fine but i still get a bill every month. Also we spent a lot of money on equipment that dont work. Come get that equipment and bring back my money, but they wont do that because i agreed to a contract for 2 years to pay for equipment that does not work. Its no wonder vivint is now rated 24th in security companies.

I've had a Vivint system for about 1 year. I've had a couple of equipment issues during this time and was able to get them resolved with customer service. I bought the equipment outright and wasn't committed to a long term contract(a plus). I really like the smart home integration with locks, lights thermostats etc. I have no regrets

1. If you sign a contract with Vivint, the only way to get out of it is either to pay the entire contract fees up front (how ever many months you sign up for in the contract all at the same time) or simply wait it out. 2. If you need a technician to come fix any equipment, you have to pay a $49 trip fee unless it is an actual problem with the equipment, you are within 120 days of installation, or the customer service representative decides to lower or waive the trip fee for you. Let it be noted: The representative is not supposed to lower or waive the trip fee except for certain circumstances and definitely not too often. 3. You will be expected to go through all of the troubleshooting every time you call in. This way, the customer service representative can know that the both of you have done all you can to either fix the problem or get to the root of the issue (i.e. to know if it is a wifi issue, a product issue that needs replacement, or if a technician needs to come out.) If you have done all the troubleshooting you can, you are more likely to find out what needs to be done and come to the right conclusion rather than guesswork. 4. The customer solutions representative is not supposed to send out a technician unless it is absolutely necessary, and though you may be asked to pay $49 for the trip fee, it costs the company more to send them out: $200 per trip. 5. It is important to have good wifi with this product, especially if you have cameras and/or the doorbell. (You can check your wifi's upload and download speed on speedtest.net. for free) 6. If you have old products such as Honeywell or if you have products that were already at your house, it is most likely the representative will not have the information necessary to fix the product and it will be suggested you upgrade.

neat products and nice user interface, but devices are not reliable. I purchased a vivint system for my home about two years ago, and already have had half a dozen service visits. It feels like something is always down. Their customer service is ok; for the most part they are nice, but some have no idea what they are doing. I am vested and want the Vivint products to work, but I'm tired of having to troubleshoot constantly, and simply cannot recommend this system to others. Worst is that Vivint does not want to own up to their problems, and want to charge you for sending technicians to service their issues ($49 each time).

Vivint locks you into a long term contract which I knew up front. However, they now have a different pricing structure than 2 1/2 yrs ago and I'm being charged at the higher service tier that I don't receive. They refused to lower the price of my service unless I signed another 3 yr contract. So I'm actually paying the top tier price for the lowest tier service. I'm not asking for free, just for the price of the actual service I'm receiving. They flat out refused to lower my bill. That is very poor customer service on Vivint's part. I will definitely be cancelling when my contract is up in 10 months. UPDATE: Vivint contacted me re: my negative review. They offered me a monthly credit on my bill for the remaining 10 months of my service contract which I do appreciate. However, if I remain with them, my bill will go back to the higher tier price unless I sign a 3 yr contract which I'm unwilling to do.