Vivint: Read 8,283 User Reviews From Real Homeowners

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Verified Customer

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Mary Billings, MT

The equipment is easy to use. I just love the feeling of security. They showed up at the right time.

6 years ago

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Verified Customer

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Ron Kalispell, MT

Great service. System working flawless. I have already had several other friends install their service.

6 years ago

Reply from Vivint

Thank you for your feedback Ron! We are so glad to hear about your experiences with us and with your system. When you have a chance, give us a call at 800-216-5232 to get your unique referral code that can lead to some great perks.

May. 15th, 2020

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Verified Customer

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Teri Brunswick, GA

I've had only one problem with the equipment and it was easily fixed over the phone. Great company!

6 years ago

Reply from Vivint

Thank you for your feedback Teri! We are so glad to hear about your experiences with your system. When you have a chance, give us a call at 800-216-5232 to get your unique referral code that can lead to some great perks.

May. 15th, 2020

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Verified Customer

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Kevin Great Falls, MT

Excellent product and service! I would definitely recommend Vivint for home security and peace of mind.

6 years ago

Reply from Vivint

Thank you for your feedback Kevin! We are so glad to hear about your experiences with us and how you're enjoying your system. When you have a chance, give us a call at 800-216-5232 to get your unique referral code that can lead to some great perks.

May. 15th, 2020

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Verified Customer

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Larry Bakersfield, CA

The system is dependable. Every time we've had an issue with it, it's been resolved almost immediately.

6 years ago

Reply from Vivint

Thank you, Larry, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

May. 15th, 2020

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Verified Customer

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Thomas Union City, GA

We had some connectivity issues at first but they kept coming back out to fix it. I love being able to see what's going on from my phone.

6 years ago

Reply from Vivint

Thank you, Thomas, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

May. 15th, 2020

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Verified Customer

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Susan Brewster Mineola, TX

to expensive, equipment cost to much. It is ridiculous. People there forge your signature and try to tell you it is your signature when it doesn;t look anything like it

6 years ago

Reply from Vivint

Thank you, Susan, for your feedback. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our support team at your convenience by calling 844-241-3243

May. 15th, 2020

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Verified Customer

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Allen Wolnerman Boca Raton, FL

great, the salesman was honest and up-front, not at all pushy. the installation gentleman was fantastic

6 years ago

Reply from Vivint

Thank you for your feedback Allen! We are so glad to hear about your experiences with your Smart Home Pros. When you have a chance, give us a call at 800-216-5232 to get your unique referral code that can lead to some great perks.

May. 15th, 2020

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Verified Customer

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None your business Suisun City, CA

They make us feel safe and valued. If we make a mistake and set off and alarm by accident, they are forgiving.

6 years ago

Reply from Vivint

Thank you for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

May. 15th, 2020

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Verified Customer

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Mark Westlake Malverne, NY

Excellent. Installers were knowledgable, courteous and thorough. System works as advertised too. Recommend Vivint highly.

6 years ago

Reply from Vivint

Thank you, Mark, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

May. 15th, 2020

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Verified Customer

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Ronald M GUILLORY JR Ocala, FL

OUTSTANDING I COULDNT HAVE A BETTER SECURITY COMPANY PROTECTING MY HOME AND KNOW THAT I TRUST THEM 100%

6 years ago

Reply from Vivint

Thank you, Ronald, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

May. 15th, 2020

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Verified Customer

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Bob Rosenberg Tucson, AZ

Very good on questions and once in a while when alarm went off due to forgetting to turn it off taken care of OK

6 years ago

Reply from Vivint

Thank you, Bob, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

May. 15th, 2020

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Verified Customer

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Clayton Kirbyville, TX

Great service. Although we got disconnected twice, which was on my end of the, they texted me with the instructions.

6 years ago

Reply from Vivint

Thank you for your feedback Clayton! We are so glad to hear about your experiences with us and with your system. When you have a chance, give us a call at 800-216-5232 to get your unique referral code that can lead to some great perks.

May. 15th, 2020

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Verified Customer

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Donna Campbell Decatur, AL

Just Wonderful!!! I know I am safe and they even put up my setting the alarm off with a laugh. Always friendly!!

6 years ago

Reply from Vivint

Thank you, Donna , for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

May. 15th, 2020

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Verified Customer

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Genia Humphrey

The price is good. The system never fails. We’ve had a great experience. They are always there to help.

6 years ago Edited September 14, 2021

Reply from Vivint

Thank you, Genia, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

May. 15th, 2020

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Verified Customer

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K. Mathewson Pittsburgh, PA

Very satisfied. Easy to operate and change parameters. Works well through app. Smart lock and door bell cam are great.

6 years ago

Reply from Vivint

Thank you, K, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

May. 15th, 2020

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Verified Customer

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Karen Hamilton Hyattsville, MD

My experience with Vivint has been very nice. They're professional, knowledgeable and very efficient.

6 years ago

Reply from Vivint

Thank you, Karen, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

May. 15th, 2020

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Verified Customer

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Kelly Ardmore, TN

Quick responses. They system is easy to activate and we have no problems controlling it. The cameras are good.

6 years ago

Reply from Vivint

Thank you for your feedback Kelly! We are so glad to hear how you're enjoying your system. When you have a chance, give us a call at 800-216-5232 to get your unique referral code using that can lead to some really great perks.

Apr. 24th, 2020

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Verified Customer

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Mildred Kinston, NC

They're very clear when they give out information. Vivint's equipment functions and operates well. I feel a lot more protected now.

6 years ago

Reply from Vivint

Thank you for your feedback Mildred! We are so glad to hear about your experiences with us and how your system helps to give you peace of mind. When you have a chance, give us a call at 800-216-5232 to get your unique referral code using that can lead to some really great perks.

Apr. 24th, 2020

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Verified Customer

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Mark Akron, OH

The technology is superior to most security company and the automation is easy to use. I think they're a bit pricy.

6 years ago

Reply from Vivint

Thank you for your feedback Mark! We are so glad to hear how you're enjoying your system.

Apr. 24th, 2020

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Verified Customer

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Arthur Clovis, CA

I enjoy the equipment. The company always answers my questions and gave a good presentation before I signed up.

6 years ago

Reply from Vivint

Thank you for your feedback Arthur! We are so glad to hear how you're enjoying your system and about your experiences with us. When you have a chance, give us a call at 800-216-5232 to get your unique referral code using that can lead to some really great perks.

Apr. 24th, 2020

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Verified Customer

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Mark Borger, TX

They are handy, knowledgable, and resouceful when I need help. I like the security it gives me when I leave the house.

6 years ago

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Verified Customer

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Kenneth

They call center or customer service is the best. They're easy to get ahold of and they've got a quick response.

6 years ago

Reply from Vivint

Thank you, Kenneth, for your feedback! It is so good to know that you're enjoying your system and our support services. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

Apr. 23rd, 2020

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Verified Customer

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Sabrina

The quality of their equipmentis great. It functions great. It's never gone out on me and it loads easier on my phone.

6 years ago

Reply from Vivint

Thank you, Sabrina, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

Apr. 23rd, 2020

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Verified Customer

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Alicia

Customer service is excellent. They always answer my questions when I need it. Everything is super easy.

6 years ago

Reply from Vivint

Thank you, Alicia, for your feedback! It is so good to know that you're enjoying your system and our support services. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

Apr. 23rd, 2020

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Verified Customer

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Tirzah

Every time I need something from them, they're there and they get it done really fast. Equipment is easy to use.

6 years ago

Reply from Vivint

Thank you, Tirzah, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

Apr. 23rd, 2020

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Verified Customer

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Robert

Every time I've called in with an issue they answer right away. I can use it from a phone if needed.

6 years ago

Reply from Vivint

Thank you, Robert, for your feedback! It is so good to know that you're enjoying your system and our support services. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

Apr. 23rd, 2020

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Verified Customer

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Holly

The quality is great. If anything goes wrong or if I have a question all I have to do is call and someone will answer.

6 years ago

Reply from Vivint

Thank you, Holly, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

Apr. 23rd, 2020

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Verified Customer

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Chester North Chicago, IL

Whenever you have a problem they're quick to solve it. The equipment is very high quality. It's simple and easy to use.

6 years ago

Reply from Vivint

Thank you, Chester, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

Apr. 23rd, 2020

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Verified Customer

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Coda Albuquerque, NM

They are very kind to me whenever I trip my alarm accidentally. They respond quickly, professionally, and courteously.

6 years ago

Reply from Vivint

Thank you, Coda, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

Apr. 23rd, 2020

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Verified Customer

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Carl Lancaster, CA

The quality is good. Every time I call, they seem to try to help me the best they can and I've gotten great results.

6 years ago

Reply from Vivint

Thank you, Carl, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

Apr. 23rd, 2020

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Verified Customer

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Gregory

Their customer service are very polite, helpful, and easy to get ahold of. The system is easy to use and no issues with it after five years.

6 years ago

Reply from Vivint

Thank you for your feedback! We are so glad to hear about your experiences with us through the years. When you have a chance, give us a call at 800-216-5232 to get your referral code that can lead to some great perks.

Apr. 22nd, 2020

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Verified Customer

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James

I like my monitoring system and doorbell camera. If I have any question, they always know how to answer me.

6 years ago

Reply from Vivint

Thank you for your feedback James! We are so glad to hear how you're enjoying your system. When you have a chance, give us a call at 800-216-5232 to get your referral code that can lead to some great perks.

Apr. 22nd, 2020

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Verified Customer

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Janeelle

The equipment works properly and I can access it from my mobile device. They are always here to help when needed.

6 years ago

Reply from Vivint

Thank you for your feedback Janeelle! We are so glad to hear how you're enjoying accessing your home through the app. When you have a chance, give us a call at 800-216-5232 to get your unique referral code that can lead to some great perks.

Apr. 22nd, 2020

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Verified Customer

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Timothy Ocean Springs, MS

I can access my system from anywhere on my phone. I have had promises of being contacted back but haven't been called back yet.

6 years ago

Reply from Vivint

Thank you, Timothy, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

Apr. 23rd, 2020

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Verified Customer

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Dicky Jasper, TX

They respond quickly. Are helpful with anything. If you have a problem, you call them and they take care of it.

6 years ago

Reply from Vivint

Thank you, Dicky, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

Apr. 23rd, 2020

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Verified Customer

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James

It has left a sour taste in my wallet over charged me over 800.00 dollars they are very good at deducting money out of your bank accounts but hbe tried 3 times to get them to refund the overcharge with no result

6 years ago

Reply from Vivint

Thank you for your feedback, James. We'd like to see how we can assist you with your Car Guard. Please call us at 18002165232.

Apr. 14th, 2020

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Verified Customer

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Johnnie Thomas

Good , have not had any issues except for the water detection device. It goes off from time to time.

6 years ago

Reply from Vivint

Thanks for the feedback, Johnnie! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Apr. 14th, 2020

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Verified Customer

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Zane Kiehne

They sold us a system with cameras, the whole nine yards. There installers could not install several of the cameras. The one they did install makes noise all the time and only works a portion of the time. Customer service is hours on the phone and not helpful.

6 years ago

Reply from Vivint

Thank you, Zane, for your feedback. We appreciate your honesty about your experience with us. We would love to look into your concerns about the installation further. Please contact our chat support team at your convenience by calling 844-241-3243.

Apr. 23rd, 2020

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Verified Customer

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Marion

We're very happy with Vivint. Every time I call they tried to walk me through it or send someone out.

6 years ago

Reply from Vivint

Thanks for the feedback, Marion! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Apr. 14th, 2020

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Verified Customer

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James

Everything is user friendly. It's very accurate and its very quick. The notifications are in real time.

6 years ago

Reply from Vivint

Thanks for the feedback, James! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Apr. 14th, 2020

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Verified Customer

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Daniel

The are pretty quick. I caught something on fire in the house and they were on the speaker right away asking if we were ok.

6 years ago

Reply from Vivint

Thanks for the feedback, Daniel! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Apr. 14th, 2020

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Verified Customer

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Donna

They've been very helpful. They just came around to my door that's how I was introduced to them. I like the doorbell and seeing who is on my porch.

6 years ago

Reply from Vivint

Thanks for the feedback, Donna! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Apr. 14th, 2020

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Verified Customer

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Bob

It has been very good. The people are very proffesional and the service received plus the equipment is superb.

6 years ago

Reply from Vivint

Thanks for the feedback, Bob! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Mar. 23rd, 2020

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Verified Customer

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Frank Self

Good, I would like our touch screen to work better, I have to use a pencil eraser to push in my code.

6 years ago

Reply from Vivint

Thanks for the feedback, Frank! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Mar. 25th, 2020

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Verified Customer

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Kathryn Hayden

Good. I have had issues with trying to access events. I still don't have events from my indoor camera. I have called but have not had much luck.

6 years ago

Reply from Vivint

Thank you for you feedback. We'd like to see how we can help. Please call us at 18002165232.

Mar. 24th, 2020

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Verified Customer

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Chekevia Homestead, FL

It is a very quality experience and they are very friendly. The system is very good quality and the pictures are clear.

6 years ago

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Verified Customer

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Bert Dzvova

Vivint has great service and customer service. The company takes care of their customers and is always there for them.

6 years ago

Reply from Vivint

Thanks for the feedback, Bert! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Mar. 16th, 2020

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Verified Customer

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jeanette calvin

my experience with Vivint has been quick friendly excellent customer service for over 10 years, thanks

6 years ago

Reply from Vivint

Thanks for the feedback, Jeanette! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Mar. 16th, 2020

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Verified Customer

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Michael Barker

Great products, great customer service. Vivint is there when I need it and it is reliable and great value for my money.

6 years ago

Reply from Vivint

Thanks for the feedback, Michael! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Mar. 16th, 2020

Vivint Reviews