Vivint: Read 8,283 User Reviews From Real Homeowners

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Verified Customer

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Noel

Excellent service and materials. Also, alerts are prompt and on time as notification gets to me ASAP.

6 years ago

Reply from Vivint

Thanks for the feedback, Noel! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Mar. 16th, 2020

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Verified Customer

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Tamara

Customer Service reps that come out to fix the equipment and talk me through how to work it have all been amazing!

6 years ago

Reply from Vivint

Thanks for the feedback, Tamara! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Mar. 16th, 2020

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Verified Customer

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Ron Banning, CA

The monitors don't work all the time and the cameras go offline. I'm paying more money now than it was and when we first started.

6 years ago

Reply from Vivint

Thank you for your feedback, Ron. If you're still experiencing the issue, we'd like to help. Please call us at 18002165232.

Mar. 9th, 2020

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Verified Customer

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Gina

Not very good I have requested assistance several times because I am being charged $100.00 every 15 days because my system wasn't working properly and I have left messages for tech support and my installer...haven't received any calls or cares to help me...also I am being charged a

6 years ago

Reply from Vivint

Thank you for your feedback, Gina. We'd like to assist you with your issues. Please call us at 18002165232.

Mar. 9th, 2020

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Verified Customer

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Diane Ross

Excellent. Their people are wonderful, whether I need to call on the phone or during in-home installation / service.

6 years ago

Reply from Vivint

Thanks for the feedback, Diane! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Mar. 9th, 2020

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Verified Customer

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Linda

It has been good. They answer immediately if I accidentally set off the alarm and are always very caring and helpful.

6 years ago

Reply from Vivint

Thanks for the feedback, Linda! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Mar. 9th, 2020

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Verified Customer

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Etlyn

Excellent customer care!! Their Technicians are quite knowledgeable as well as supportive. supportive

6 years ago

Reply from Vivint

Thanks for the feedback, Etlyn! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Mar. 9th, 2020

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Verified Customer

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Jiji

Good, felt safe, very convenient, can see and talk to the person at the door. Easy entertaining the house.

6 years ago

Reply from Vivint

Thanks for the feedback, Jiji! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Mar. 9th, 2020

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Verified Customer

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Suzanne Limburg

Overall it has been good but I had one issue that was difficult to resolve. I think sometimes there front people are not very knowledgeable

6 years ago

Reply from Vivint

Thank you for your feedback Suzanne! We appreciate you letting us know about your experiences with us, and the opportunity we have to protect your home and family. When you can, give us a call at 1-800-216-5232 to get your referral code that can lead to some really great perks.

Mar. 9th, 2020

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Verified Customer

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John

Excellent experience, my system works perfectly from day to day. Always arms and disarms correctly too.

6 years ago

Reply from Vivint

Thank you for your feedback John! We are so glad to hear how your system is working for you. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to some great perks.

Mar. 9th, 2020

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Verified Customer

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David

If anything happens and my alarm goes off, I get notified right away. It's all up to date and I like the cameras.

6 years ago

Reply from Vivint

Thank you for your feedback! We are so glad to hear about your experiences with us and with your system. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 6th, 2020

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Verified Customer

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Anonymous

The quality of the equipment and the cost is excellent. I've never had any problems with contacting someone from the company.

6 years ago

Reply from Vivint

Thank you for your feedback! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 6th, 2020

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Verified Customer

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Audrey Lancaster, CA

State of the art equipment. If there is a problem, they are very quick to respond. I am happy with the service.

6 years ago

Reply from Vivint

Thank you for your feedback Audrey! We are so glad to hear about your experiences with us and with your system. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 6th, 2020

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Verified Customer

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Towney Kennard

Excellent service and products. Service reps know their products and are dedicated to delighting the customer.

6 years ago

Reply from Vivint

Thank you for your feedback Towney! We are so glad to hear about your experiences with us and your system.

Mar. 4th, 2020

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Verified Customer

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Regina Wilson

It's been okay not great. Someone tried to break in and I could catch them on camera. It was the backyard windows.. I don't think my recording time is long enough.

6 years ago

Reply from Vivint

Thank you for your feedback Regina. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 6th, 2020

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Verified Customer

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Jason

I've had Vivint security for a couple years now. Glitches with cameras seem to be the only problem I've had. Great value and customer service.

6 years ago

Reply from Vivint

Thank you, Jason, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

Mar. 7th, 2020

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Verified Customer

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Ron Vanone

Very good to date. Some issues at first but it was at my end with wifi. Vivint help solve this problem.

6 years ago

Reply from Vivint

Thank you, Ron, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

Mar. 7th, 2020

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Verified Customer

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Jonathan

Excellent service. Everytime I call I get through almost immediately and customer support very helpful

6 years ago

Reply from Vivint

Thank you, Jonathan, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243

Mar. 7th, 2020

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Verified Customer

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Theda Fritz

So far Vivint has served us well. Response has always been immediate when we have had a false alarm.

6 years ago

Reply from Vivint

Thank you, Theda, for your feedback! It is so good to know that you're enjoying your system and our support services. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

Mar. 7th, 2020

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Verified Customer

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Eve Greeley, CO

The last issue I had customer service took care of it fast. Originally I signed up for 29.99 a month and it went up to 39.99 and I didn't even know.

6 years ago

Reply from Vivint

Thank you, Eve, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

Mar. 7th, 2020

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Verified Customer

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Brendan Antioch, CA

They aren't always the best but they do what they can with what they have. It was cheap and easy. The equipment is top of the line

6 years ago

Reply from Vivint

Thank you, Brendan, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

Mar. 7th, 2020

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Verified Customer

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James

Whenever I call and I need something I get help. They can tell me what needs to be done or if they have to come out.

6 years ago

Reply from Vivint

Thank you, James, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

Mar. 8th, 2020

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Verified Customer

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Michael

It's good equipment. I like that we can access our inside cameras and that we can access our alarm with our phones.

6 years ago

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Verified Customer

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Jerry

It is a very good service. Whenever you call them they are very helpful and they are able to get you back online.

6 years ago

Reply from Vivint

Thank you, Jerry, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

Mar. 8th, 2020

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Verified Customer

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anonymous

It's easy to use. I've had one or two issues where some of the remotes weren't connecting to the base.

6 years ago

Reply from Vivint

Thank you, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

Mar. 8th, 2020

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Verified Customer

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Greg

It's easy to use. I've had one or two issues where some of the remotes weren't connecting to the base.

6 years ago

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Verified Customer

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Tammy

Anytime I've had an alarm they've been quick to respond. I've never had any trouble with their equipment.

6 years ago

Reply from Vivint

Thank you for your feedback Tammy! We are so glad to hear about your experiences with us when your alarm has gone off. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 5th, 2020

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Verified Customer

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Debra

Even if I'm not home I'm notified if someone rings my doorbell. They've been very responsive whenever I call.

6 years ago

Reply from Vivint

Thank you for your feedback Debra! We are so glad to hear about your experiences with your system. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 5th, 2020

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Verified Customer

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Charlotte

Whenever anything goes off in my house or anything goes out I get a phone call from them immediately.

6 years ago

Reply from Vivint

Thank you for your feedback Charlotte! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 5th, 2020

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Verified Customer

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Carl

I'm able to be away and still monitor my home. We've really never had any trouble with the equipment.

6 years ago

Reply from Vivint

Thank you for your feedback Carl! We are so glad to hear about your experiences with us and how you're enjoying controlling your home from your app. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 5th, 2020

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Verified Customer

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Pete

Always positive, great to work with, very few problems with the system but they are there to help when there is

6 years ago

Reply from Vivint

Thank you for your feedback Pete! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code.

Mar. 5th, 2020

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Verified Customer

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brett

Not good, sale guy was not compeletly honest, ongoing issues with the system, senors offline, battery low, panel not charging, on and in issues, as soon as my contract is over I will dump them.

6 years ago

Reply from Vivint

Thank you for your feedback Brett. We appreciate your honesty about your experience with us and would love to look into your concerns stated here further. Please give us a call at 1-800-216-5212.

Mar. 5th, 2020

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Verified Customer

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Bart and Judy Swanson

100 percent positive except suddenly now our phones n WI FI outside the home are not working as they should be!

6 years ago

Reply from Vivint

Thank you for your feedback Bart and Judy! We are so glad to hear about your experiences with us and your system. When you have a chance, give us a call at 1-800-216-5232 to go over your cameras.

Mar. 5th, 2020

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Verified Customer

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Brock Gifford

Hasn't been great. First 3 months my equipment was failing. I asked them to put a key pad on when I first contacted them and the installer didn't put one on and when I told him about it he just said to call back

6 years ago

Reply from Vivint

Thank you for your feedback Brock. We appreciate your honesty about your experience with us and would love to look into your concerns with your system further. Please give us a call at 1-800-216-5212.

Mar. 5th, 2020

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Verified Customer

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Kenneth

The equipment is great. I've had no issues. They're always available. There is easy access with your phone.

6 years ago

Reply from Vivint

Thank you for your feedback Kenneth! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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Verified Customer

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Russell

I'm satisfied with Vivint. The security is outstanding. All the years I've used them, everything has been perfect.

6 years ago

Reply from Vivint

Thank you for your feedback Russell! We are so glad to hear about your experiences with us through the years. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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Verified Customer

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Gary

Customer service is excellent. They take time if you have questions. It's excellent equipment and the best offer.

6 years ago

Reply from Vivint

Thank you for your feedback Gary! We are so glad to hear about your experiences with us. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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Verified Customer

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Shaye Stahler

Love it! Great service and excellent customer service. I feel much safer with Vivint as my security company!

6 years ago

Reply from Vivint

Thank you for your feedback! It is so good to know that you're enjoying your system and our services. When you can, reach out to our chat team to get your referral code using this link:

Feb. 14th, 2020

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Verified Customer

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Debbie

Vivint has been great!! Always there when I need them! I feel very secure knowing Vivint is my security company!!

6 years ago

Reply from Vivint

Thank you, Debra, for your feedback! We appreciate you letting us know about your experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 14th, 2020

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Verified Customer

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Tom

Fine, more expensive than a couple of other providers. The next time the prices are increased, I'll probably start looking for a more reasonable provider.

6 years ago

Reply from Vivint

Thank you, Tom, for your feedback. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our chat support team at your convenience using this link:

Feb. 15th, 2020

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Verified Customer

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Gloria Buckhanon

I love the system the customer service is great just don't like the fact that you're in a contract for a number of years

6 years ago

Reply from Vivint

Thank you, Gloria, for your feedback! We appreciate you letting us know about your experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 15th, 2020

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Verified Customer

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Bob Brandt

Excellent, have not had too many issues with system, but when I did, they have always solved issue quickly.

6 years ago

Reply from Vivint

Thank you, Bob, for your feedback! We appreciate you letting us know about your experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 15th, 2020

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Verified Customer

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Candace Atlanta, GA

They are always polite and always assist. The equipment is easy to use. They are up with the automation trend.

6 years ago

Reply from Vivint

Thank you, Candace, for your feedback! It is so good to know that you're enjoying your system. When you can, reach out to our chat team to get your referral code using this link:

Feb. 15th, 2020

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Verified Customer

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Janet

I'm quite happy with them. They are very attentive and efficient. I haven't had any issue with the equipment.

6 years ago

Reply from Vivint

Thank you for your feedback Janet! We appreciate you letting us know about your experiences with us. When you have a chance, contact our chat support team to get your unique referral code using this link:

Feb. 15th, 2020

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Verified Customer

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Bradley Jacksonville, FL

It's really easy to use. They answer immediately and there immediate notifications when anything is not right.

6 years ago

Reply from Vivint

Thank you for your feedback Bradley! We appreciate you letting us know about your experiences with us and with your system. For some great perks, contact our chat support team to get your referral code using this link:

Feb. 15th, 2020

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Verified Customer

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Clayton Shelbyville, MI

I like the app and the offering of equipment and the smart home portion, like being able to control the light.

6 years ago

Reply from Vivint

Thank you for your feedback Clayton! We are so glad to hear that you're enjoying controlling your system through the app. When you have a chance, reach out to our chat support team to get your referral code that can lead to some great perks, using this link:

Feb. 15th, 2020

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Verified Customer

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Anonymous Richmond, TX

I find it easy use. I get calls and messages when something is wrong and it is nice that I can access it from my phone. The cost wasn't too much.

6 years ago

Reply from Vivint

Thank you for your feedback! We appreciate you letting us know about your ease with your system. When you have the opportunity, contact our chat team to get your unique referral code using this link:

Feb. 15th, 2020

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Verified Customer

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Flarence Waldron, AR

It helps me sleep at night because it works like it is supposed to. I am satisfied with the system overall.

6 years ago

Reply from Vivint

Thank you for your feedback Flarence! We are so glad to hear that your system is helping you to sleep easier and that it gives you peace of mind. When you have a chance, contact our chat support team to get your referral code, that can lead to some great perks, using this link:

Feb. 15th, 2020

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Verified Customer

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Serguei

I'm very happy with the service and the customers service . The only complaint I have with Vivint was the internet service

6 years ago

Reply from Vivint

Thank you for your feedback Serguei! We appreciate you letting us know about your experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 24th, 2020

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Verified Customer

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kliff bajraktari

They usually respond quickly. They always call me right away if the alarm trips so there's usually a quick response in the times I've needed it.

6 years ago Edited September 14, 2021

Reply from Vivint

Thank you for your feedback Kliff! It is so good to hear about your experience with Frederick. When you can, reach out to our chat team to get your referral code using this link:

Jan. 24th, 2020

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