Vivint Reviews

I have had numerous problems with Vivint. Number one, their wall monitor and app needs refreshed constantly. My phone app has disarmed my system without me disarming it (making me wonder how it's disarming), leaving me vulnerable. I came home several times, opened the garage, which has a sensor, then opened the side garage door, and the alarm never went off. I waited five minutes and it was still armed. I called the company and they said the monitor pad needed refreshed. Recently I have had a ring/with earrings disappear, and I went back to look at my camera film -- still doing -- for the past week and-a-half, and it's difficult to fast forward with the app and DVR without it stopping and kicking me out. DVR segments are 5 seconds and if you want to back up, you can only back up 5 minutes worth. You should be able to scan through footage easily from the DVR, and you cannot hook up another DVR from, say, Walmart, or so they say. I do not feel "secure" with this system.

Vivint pricing is pretty high compared to other home securities out there. If you want to be able to cancel your Vivint's service whenever you want, then you will want to pay for your equipment up front and go with a month to month monitoring fee. The cons to this is there is a big up front cost, however you do get to cancel whenever you want.. Penalty free!

The Good Professional Technician, great alarm system bundle, excellent emergency response, discounted monthly fee and equipment after 2 years of service. The Bad 5 year contract, 2 more years of service added if monthly discount (after 2 years of service) is accepted. Limited compatible devices. The Ugly Customer service is the worst, very very very slow giving credit back to account, and my experience...credit did not go through and have to call back and start the process again....and their excuse is always something happen with their system.

Wrote a review on the challenges of getting someone from Vivint out to install the cameras after they canceled on us 6 times. Someone finally came out and the camera's are working good. Happy with the system, now that it is up and running. The installers were all great that came out, it is just getting past the customer service scheduler.

Our experience was what was to be expected based on the other reviews here. We never should have answered the door. Our sales person started lying when we opened the door and didn't stop. He continuously overstated the cost of such things as monitoring, warranty, and installation so that he could later make it look like he was giving us a deal by reducing inflated costs. For instance, he claimed that monitoring would normally be $99. Of course, that's twice as much as the actual price of $49. Still, we didn't know any better and signed a contract. The installation tech did a decent job, although he had a very unprofessional appearance and attitude. He also left behind a mess wherever he went - screws left on the floor, bits of wiring scattered around, and sawdust left on the floor. He was late about an hour to both appointments with no calls fo let us know. After the installer left, we found that our heat no longer worked properly (he installed a thermostat). We were assured he would be back out the same day to check on it. He never showed up until after lunch the following day. At this point, I started doing some research which I should have done before signing a contract. I found that Vivint is consistently rated poorly in customer service and sales practices. The Notice of Cancellation is quite clear that the notice must be delivered to Vivint in Utah. There is no option to phone or email, so we sent the notice overnight. As of this writing, we haven't heard from them. Given our experience so far, I don't expect it will go smoothly.

I have the Vivint system. They say there is no up front costs, but in my area there is. I had to pay $99 activation fee, first months payment $60.99, and was informed I needed to stay on payments auto drafted from my account. My contract is also 42 months long, and if I cancel it any time prior to the 4 years being up, I will be responsible for paying the remaining months left of the contract. I have double-pane windows, and the camera set up to view from those windows only works half the time, when it's bright outside and won't reflect back the cameras own image. When I called during the first year after realizing this, the customer service rep tried to troubleshoot and couldn't figure it out. I had to figure out it was the double-panes on my own, and even after letting another rep know, it was more of an 'Oh, okay' response received, but nothing was done to correct this. I also have motion sensor. Any time a fly or spider crawled over or in front of it (which is often during summer heat), or my heater fan kicked on making papers and such flutter, it would trigger the alarm that someone was in my house. It was either cover the sensor up, disable it, or always set my alarm to be armed/stay, so it wouldn't trigger. I also have fire/CO detector, and when the alarm installed by my builder went off twice last year, my alarm from Vivint did not. I do not know which of the two is faulty however, so I can't place blame on them for this. The doorbell camera had once gone offline, I did everything I could think of to get it to reconnect, checking panel settings, resetting panel, resetting internet connection, rebooting camera, unplugged camera. I finally got it to reconnect after I unplugged it for 24 hours, plugged it back in and it had decided to work again. To sum up, I've been paying $60/month for half-working items. I'm disappointed in this product. The monitoring service itself is fabulous, and definitely were on the ball when my alarm triggered at multiple times. They called to reach me, alerted the police, and made sure everything was okay.

Love the system in the beginning but after 3 months the outside camera kept going offline. Call the company which they replace but I got charge it. Then my carbon monoxide sensor wouldn’t connect with the panel after I replace the battery. Call the company and so they couldn’t figure why it wasn’t communicating with the panel so they send me a new one which I just had to pay the shipping. When I got the new sensor it still wasn’t working so they said they would a tech but I’m going to get charge for it. Why when it your new product that not communicate on their end

Have had repeated sensor problems with two particular sensors. Have received replacements, have had sensor tested remotely, and finally a service call from a technician. We waited over four weeks for an available technician to come out. System was working fine, was installed entirely by a Vivint technician. Now that the system is three years old it is beginning to fail more often than not. We are not pleased with how the service representative handles our complaints or issues. Am anxious to find another solution when our contact expires. Thought this was a good idea at the time but am questioning my own thought process now.

WE SWITCHED FROM ADT TO VIVINT. WE WERE WITH ADT FOR 8 YEARS AND WHEN WE PURCHASED OUR NEW HOME ADT WAS NOT WILLING TO ACCOMADATE A LOYAL CUSTOMER. VIVINT HAS BEEN NOTHING BUT AWESOME LOVE THE CAMERA IN THE DOORBELL FEATURE.

Company has it good points. My two issues is the carbon monoxide detector keeps malfunctioning had it replaced twice and guess what?? Its malfunctioning again within a one year period. Ever hour it makes a loud noise on the panel at 10 after the hour everyday every hour. The long contract I am not a fan of either. The phone app is a nice feature and works pretty well along with the door bell motion detection camera provided that you have your settings correct.

It was great. Called on a Tuesday, could see me next day but had to work so scheduled for Saturday between 8-12. They were there at 8:00, solved the problem in less than 15 minutes.

it was 5 pm when the Vivint representative knocked on my door. By 8 pm a complete system was installed: cameras, smart thermostat, everything. How's that for customer service?

They need to drop the contract stipulation and instead charge for the equipment that is installed, and lower their price about $10/month. It slipped by us that we were locked in for 5 years. When we moved after 2 years we had to remove the wall panel OURSELVES so we could have it installed in the new house. We called the company to get help and the cust. rep. had to get help in order to tell us how to do it. However, whenever our alarm has gone off we have been contacted immediately.

We've had Vivint for 4 years now. Never had any problems whatsoever. It brings me great peace of mind every night that I tuck my kids in and set the alarm, knowing we're all a little safer.

After 1 month of being installed, we had to replace one of the automatic door lock. It was replaced after 1 week by a technician. We told the technician that it might be the way the latch/bolt was aligned and is rubbing so it’s having a hard time auto locking. But he didn’t listen. Then after another month, the new lock was acting up again and needed to be replaced. This time they told us they will ship us a new one and we need to install it ourselves. This third lock we tried installing ourselves but it wasn’t connecting to the panel so the service rep reseted the entire alarm system and that’s when everything got disconnected and they couldn’t fix the problem over the phone. So they scheduled a technician to come but it was scheduled 3 weeks later. They said there was nothing they can do and there was no manager we can escalate to (which is a lie), So fine we waited 3 weeks and even had to reschedule our daughters doctors appointment. On the day of our appointment, the technician never showed up because he got stuck at his previous appointment and his supervisor wouldn’t approve his overtime. Then they tried rescheduling a week later! My husband had to get really mad and finally they gave in and got us the next day appointment. The technician came the next day and finally fixed it and agreed with us that the bolt and latch didn’t align.

I had been considering investing heavily in smart home security gear for a couple of years leading up to a Vivint door to door salesman coming to my house early this year. I knew there were a number of brands and types that did not work together easily. The Vivint salesperson did a good job at convincing me that their unified system would cover everything that I was looking for at the same price or cheaper than if I purchase the devices off the shelf and installed myself. So after financing around $2,500 with of equipment at 7pm the night before heading out of town, I was signed up for Vivint. I was told they could come install everything that same evening. Come to find out the installer arrived within the hour, but did not finish installing everything until almost 2am which is ridiculous. We purchased almost everything available, including 2 outdoor cameras, 1 indoor camera, the doorbell camera, a smart lock for the front door, garage door switch, sensors for all doors, a glass shatter sensor, motion sensor, smoke alarm, DVR for video recording and I think a little more. And for the first couple of days everything seemed amazing. However since then many things have gone wrong. We began noticing that the outdoor camera facing our driveway was constantly losing signal and therefore not recording anything. This became a major issue when we found one morning that both of our cars have been broken into. The one time that we really needed the cameras to work, it was not working, and come to find out the entire security system was not working because the panel had locked up. On top of this the thermostat they installed was fluctuating wildly, and the alarm system was not arming consistently when we locked the front door. We called the company and they had some technicians come out the next day and work for a few hours to fix it all. They installed an additional router and WiFi repeater to fix the signal going to the camera outdoors, and replaced the thermostat. They also rebooted the panel and said that everything should be good now. However fast forward another month, and the panel has frozen up multiple times, the camera still does not work outdoors 90% of the time, the router they installed was interfering with my normal Internet router causing extremely slow speed’s throughout the house, and the door is still not liking and arming the system as it is supposed to. We found our iPad with a broken screen in our living room, and went to go look at the footage to see what happened, she conveniently find a one hour gap in the video because the panel had locked up and lost Wi-Fi signal and stopped recording for the one hour win whatever happened occurred. We on top of all of this started finding that our bill was coming in at double the amount is supposed to. Upon closer inspection we realized they without any notice started charging us double but only every other month. This happens with no notification of any sort that they changed our entire billing set up. I cannot express how much I wish I had of never signed up for the service.

Make sure you read fine print. If you move anytime during your contract, you are responsible to balance of contract. They offer you to take it with you, but you will have to pay for set up, even if it means a longer contract. Then after you have moved and you are paying (if can't drag new buyers to assume balance), no matter how many times to ask to prepay with a discount, the verbal contact has no bearing - to must cancel contract prior to 30 days of end of contract. We did not have to call for assistance, other than if there was a storm, and then the alarm out go off several times after you contact them.

Have had great service and assistance when needed. Love feature of being able to arm or disarm when 1,200 miles from home by going online. Also through online can see activity when away from home.

I had problems at the start but Vivint got things fixed and its working great I've had them about 3 years now and I have expanded the system with cameras and detectors and door locks. Billing is every month like clock work.

Great service. They always call me over the intercom if I don't put in my security numbers correctly. They always ask me for my security pass code. Very timely and great customer service.

We have had Vivint for over 6 years. Last month one of my motion detectors stopped working. I called Vivint and they said they would send me a new one and they would wave the shipping fee to return the broken one back. A week later package came from vivint and when I opened it there was a wifi extender not a motion detector. I called them again and a very Rudd man told me that he could not do anything until I sent him the motion detector and that I would be charged the shipping on the wifi extender. I told him I was not paying shipping on something they sent that was not what I needed. I hung up because I was tired of lessening to him. The next day I called and a nice young man answered and said he would send a motion detector asap and that I could use the shipping label he was sending to reture the broke detector and the wifi extender at Vivint's cost. Then the detector came I called tech support to set it up. The girl I talked to said again it was the wrong one. She had me move the downstairs detector to the main floor so it would monitor the doors and she would send anout so i I could replace the one from down stairs. When this one came. I called again. I talked to another guy. He said to put the downstairs o e back downstairs and he would get the new one set up on the main floor. He told me what to do and got it set up. I THOUGHT.......WRONG. In the middle of the night my alarm went off saying it was being armed away. Hello. I was asleep because it was one in the morning. Again I called. They said that the new one was not put in lagacy mode and the sensor fried so again they wou,d send another one. A week later it came. I called tech support to set it up. I explained that it needed to be put into lagacy mode. They said that was not going to be a problem. Again we set it up. Two hours later it stopped working and now the downstairs one has stopped. Again I call them and they say I need a tech guy to come to the house and they said I need to pay a minnumin of FIFTY DOLLARS for him to come out. I asked why I ha e to pay them when they cannot get the equipment they send out to work the right way. They said it my equipment not theres. So a month and a half later I don't have working motion detectors and I am looking for a new security company

everything works great. only down fall was could not use my pre existing outdoor siren which I love because it super loaded and draws attention. also could tie into my motions I already had. other than that I like my system.