Vivint: Read 8,283 User Reviews From Real Homeowners

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Verified Customer

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Kiera

Controlling everything from my phone. I can set and unset my alarm from anywhere by using the Vivint mobile app.

6 years ago

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Verified Customer

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Anonymous

Their reps are very courteous and explain things properly. The equipment serves my purposes. It sends the alarms.

6 years ago

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Verified Customer

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Barbara

They have answered any questions or concern I’ve had and they did it easily. I am satisfied with the equipment I have.

6 years ago

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Verified Customer

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Penny

They’re doing a fine job. I’ve never had any trouble with them. I’ve recommended Vivint to a lot of friends.

6 years ago

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Verified Customer

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Lena

Never had any issues. They always have what I need in a short period of time. I am satisfied with the results.

6 years ago

Reply from Vivint

Thank you for your feedback Lena! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Jul. 16th, 2020

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Verified Customer

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Michael

I don’t have any complaints. It works just fine and is reliable. The simplicity is good and anytime we need help, we get it.

6 years ago

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Verified Customer

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Theresa

The app is easy and convenient. It’s up to date and the pictures are clear on all of their equipment.

6 years ago

Reply from Vivint

Thank you for your feedback Theresa! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Jul. 16th, 2020

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Verified Customer

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Anonymous

The price is right and it is convenient but we can’t always get a hold of the people we want to talk to when we call customer service.

6 years ago

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Verified Customer

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Tarik

I like the features and the overall technology. It does what it supposed to. They take care of what I need.

6 years ago

Reply from Vivint

Thank you for your feedback Tarik! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Jul. 16th, 2020

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Verified Customer

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William

The ease of using the tech and being able to monitor it on my cell phone is the best part of Vivint. I had ADT, I like Vivint more.

6 years ago

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Verified Customer

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Dan

Friend of mine had Vivint and we liked being able to lock and unlock the house from the phone. the cameras are little bit too sensitive.

6 years ago

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Verified Customer

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Art

Customer service has always been able to take care of my questions and problems. The equipment works fine.

6 years ago

Reply from Vivint

Thank you for your feedback Art! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Jul. 16th, 2020

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Verified Customer

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Marie

This home security system keeps us safe and everything is automated. Customer service is there to help you.

6 years ago

Reply from Vivint

Thank you for your feedback Marie! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Jul. 16th, 2020

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Verified Customer

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Anonymous

We can use it remotely with our phone. We had some problems with power outages and they helped us get things corrected.

6 years ago

Reply from Vivint

Thank you for your feedback! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Jul. 16th, 2020

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Verified Customer

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Jesus

The camera is the best thing about Vivint. I've had a lot of problems with customer support and the equipment keeps messing up. They need to get better equipment because the equipment malfunctions a lot.

6 years ago

Reply from Vivint

Thank you for your feedback Jesus. We understand your frustration and would like to see how we can assist you. Please call us so we can discuss this further, and make sure you are taken care of. Please call us at 18002165232.

Jul. 15th, 2020

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Verified Customer

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Jann

Good customer service - they are always attentive to our needs. The home security system does everything we need it to.

6 years ago

Reply from Vivint

Thank you for your feedback Jann! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Jul. 16th, 2020

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Verified Customer

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Michael

I like that they're easy to deal with. Easy to get a hold of and they meet my needs when I need them.

6 years ago

Reply from Vivint

Thank you for your feedback Michael! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Jul. 16th, 2020

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Verified Customer

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Iona

It's a good quality service. I don't have a problem going out. I think they are doing a wonderful job.

6 years ago

Reply from Vivint

Thank you for your feedback Iona! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Jul. 16th, 2020

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Verified Customer

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Jon

Sometimes it shuts off and you have to reboot your cameras. When you call in they help you reset your cameras. When they work, the cameras are great.

6 years ago

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Verified Customer

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Anonymous

They respond well. When I spoke to somebody, it was pleasant. The camera looks like it's pretty good and clear.

6 years ago

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Verified Customer

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Robert

I like being able to monitor home. Had an occasion to contact them about a problem and I talked to them and figured out the problem myself.

6 years ago

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Verified Customer

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Harold Johnson Aurora, CO

Excellent: Tech support, customer service, equipment, and most of all the people who represent Vivint everyday.

6 years ago

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Verified Customer

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Billy De Soto, MO

Excellent well love they system especially the video the two way I love customer service they have patience with u.

6 years ago

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Verified Customer

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Willie Williams Dothan, AL

Their service has been great! Customer service is very knowledgeable and kind. I would highly recommend this company!

6 years ago

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Verified Customer

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Lorraine Centeno Kissimmee, FL

Doesn’t record for the whole activity, I need more time record and when the Electricity went out for 30 minutes I could not see anything through my phone

6 years ago

Reply from Vivint

Thank you for your feedback, Lorraine. We'd like to see how we can assist you with your issues. Please Chat in with us 24/7 so we can discuss this further, and make sure you are taken care of. 18002165232

Jul. 15th, 2020

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Verified Customer

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Pearl Union, NJ

Vivint suits my security needs. They are always ready and willing to fix any issues I have with the system.

6 years ago

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Verified Customer

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Teresa Hagy Bristol, TN

very true to their word and very helpful when I need support or something goes wrong with the system

6 years ago

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Verified Customer

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Lona

The security camera is the best. The only thing that I have found that I don't like is if they're not local to come to you if you have a problem.

6 years ago

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Verified Customer

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Anonymous

It's easy to test and when it does go off they alert us and send somebody out. It gives me peace of mind.

6 years ago

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Verified Customer

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Frances

Whenever the alarm goes off and we're not aware of it, someone calls. They are reliable and excellent customer service.

6 years ago

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Verified Customer

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Robert

I love the ability to check our security on our phone. We haven't really used the customer service too much but they're helpful when they do call.

6 years ago

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Verified Customer

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Carla

I like the camera. Nice people. They're always answering my questions. They're always there. Easy to operate.

6 years ago

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Verified Customer

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Richard

I like being able to replay the movement around the house and the cameras. The system has been good.

6 years ago

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Verified Customer

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Janet

Polite, helpful, and they take care of what I need. They've been prompt every time you the alarms are going off.

6 years ago

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Verified Customer

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David

Seems reasonably prompt the couple of times I've had to have them come to the house to repair something.

6 years ago

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Verified Customer

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Connie

They are quick to get back with you and are pretty good about helping through. Equipment seems to work fine and I like the doorbell camera.

6 years ago

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Verified Customer

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Stacey

I haven't had any problems with the system. When I typically call I have a problem and they resolve it pretty quickly.

6 years ago

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Verified Customer

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John

It works for us. We need a new sign and needed batteries and stuff and they didn't send them without a charge.

6 years ago

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Verified Customer

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Dwayne

It's a very good system. We've only called customer service once or twice and they tended to us quickly.

6 years ago

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Verified Customer

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Dustin

Easy accessibility. They're been easy to get in touch with when I needed. I've had minimal issues with the equipment.

6 years ago

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Verified Customer

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David

My cameras are no longer recording. They're the best part of the system and they're not working. Vivint's a little pricey, I'd say.

6 years ago

Reply from Vivint

Thank you for your feedback David! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

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Verified Customer

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Chad

Everything works great, the way it should. Love the connectivity. We're able to do it on my phone, on the iPad, all different ways.

6 years ago

Reply from Vivint

Thank you for your feedback Chad! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

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Verified Customer

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Russell

They always call me if there's a threat or a perceived threat. Vivint was compatible with our old system.

6 years ago

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Verified Customer

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Johanna

I like that I can program it the way I want to and bypass in certain areas. They're always on top of things.

6 years ago

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Verified Customer

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Karen Lange Pendleton, OR

Very helpful employees and I love posting the Vivint signs at my front and back doors. It gives me some peace.

6 years ago

Reply from Vivint

Thank you for your feedback Karen! We are so glad to hear about your experiences with us and how your system helps to give you and your family peace of mind. When you have a chance, give us a call at 800-216-5232 to get your unique referral code that can lead to some great perks.

May. 15th, 2020

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Verified Customer

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Oscar-Jose Garcia

Excellent Service and good alarm system. Works very well. Sometimes the app lags when araming or disarming.

6 years ago

Reply from Vivint

Thank you for your feedback Oscar-Jose! We are so glad to hear about your experiences with us and how you are enjoying your system. When you have a chance, give us a call at 800-216-5232 to get your unique referral code that can lead to some great perks.

May. 15th, 2020

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Verified Customer

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Tom and Jackie Simmons West Richland, WA

So much better than the “Other” guys! Love being able to use our phones for control at home or away!

6 years ago

Reply from Vivint

Thank you for your feedback Tom and Jackie! We are so glad to hear how you're enjoying your system. When you have a chance, give us a call at 800-216-5232 to get your unique referral code that can lead to some great perks.

May. 15th, 2020

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Verified Customer

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Jeanette Gadlin Killeen, TX

A good one they have been there when I had a problem my alarm went off and they didn't hesitate to call me

6 years ago

Reply from Vivint

Thank you for your feedback Jeanette! We are so glad to hear about your experiences with us when your alarm has triggered. When you have a chance, give us a call at 800-216-5232 to get your unique referral code that can lead to some great perks.

May. 15th, 2020

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Verified Customer

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Alexander Lenz Summerville, SC

Good. I have been able to get any questions answered is a reasonable time frame and smart technology

6 years ago

Reply from Vivint

Thank you for your feedback Alexander! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 800-216-5232 to get your unique referral code that can lead to some great perks.

May. 15th, 2020

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Verified Customer

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JaTio Skinner Indianapolis, IN

I don't have any complaints thus far. They come out almost immediately if I experience any Technical trouble.

6 years ago

Reply from Vivint

Thank you for your feedback JaTio! We are so glad to hear about your experiences with us and with your system. When you have a chance, give us a call at 800-216-5232 to get your unique referral code that can lead to some great perks.

May. 15th, 2020

Vivint Reviews