Vivint: Read 8,283 User Reviews From Real Homeowners

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Verified Customer

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Stanley

The system is pretty interactive because it has a touch screen right on it. They answer all my questions.

6 years ago

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Anonymous

Sometimes the thermostat doesn’t work but it is all very good equipment and they are doing a pretty good job. The best thing is the mobile.

6 years ago

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Ernest

ADT couldn’t provide what I need so I decided Vivint was right for me. I like the feedback on the phone and the video.

6 years ago

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Anita

Equipment is pretty good and I like that I can use it from my phone but it is also pretty expensive and I have tried to get them to fix things that they haven’t.

6 years ago

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Cierra

It works pretty good, I haven’t had any major malfunctions and customer service is easy to reach and pretty fast because there are multiple ways to contact them.

6 years ago

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Anonymous

Salesman was super persuasive. I got it for the outdoor cameras. If I have an issue, they are pretty quick to resolve the issue.

6 years ago

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Bianca

Quality equipment that I can use on my phone. The only thing is that sometimes it takes too long for customer service to get back to you.

6 years ago

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Linda

The best thing about Vivint is that it allows me to see what it going on outside my doors of the house.

6 years ago

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Jack

It’s pretty expensive but it is good equipment and it covers everything so it seems like a good deal.

6 years ago

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Anonymous

They just came to my door, so it's been easy. I like the app, but the company has terrible communication and I've had technical difficulties.

6 years ago

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Marcus

When the salespeople knocked on my door, they were super polite. I like how it all connected to the phone. It is a very good quality name brand.

6 years ago

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Karen

Their customer service does not include repairing things that they sent us that were incorrect and not working. I do the like the connection to our cell phone.

6 years ago

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Guy Bradley

I did not like the way the system was sold to me . I thought the sales person was cocky and not interested in our needs . At the end of the day he sold us a loan package with a coupon book and a system no better than what we had . The installation took 9 hours when the sales person said it would take 3 hours or less .

6 years ago

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Martha Ford

We have been "happy campers" with Vivint...they have accommodating in every fashion with any needs we might have in that area.

6 years ago

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Patrick

The experience so far have been good. It's pretty easy to use. The company have been very responsive so far.

6 years ago

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Hal Siegel

Excellent service, salesman knew his products. The system was installed the same evening I signed up

6 years ago

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Dori

Repeat issue in less than 30 days including a false alarm. Price of Equipment ASTRONOMICAL! Zero % financing is a joke - they just build it into the "package".

6 years ago

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Disgruntled customer

It was one of the most high pressure experiences I've ever experienced. A piece of their equipment failed within the first 3 days. They did replace the equipment. If I could go back in time I would have never answered the door to the sales person.

6 years ago

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Verified Customer

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anonymous

fter being told I could cancel my service anytime within 30 days and finding out that is not true. What a hassle I have had trying to believe what these people have told me. Everyone has a different story. Hopefully I will someday get my money back.

6 years ago

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Thomas

Because of the upgrades to the security I converted from what I had previously as they now have a video camera up front.

6 years ago

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Kellyn

The technician that came for set up was really good. It was a smooth and easy transition. I like that it is accessible.

6 years ago

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Sean

It would be pretty cool if they didn’t hang up on me when I try to call customer service. Originally it seemed like a pretty good company. It is pretty cool that I can open my garage door with my phone but I have been trying to get a hold of them for three weeks to cancel my service and every time I get hung up on.

6 years ago

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Jeremy Splinter Sioux Falls, SD

I was promised many things during sales pitch that were not true. Classic bait and switch. In hindsight I wish I hadn't entered into this agreement. The product itself is good, the sales tactics were not.

6 years ago

Reply from Vivint

Thank you for your feedback, Jeremy. We appreciate your honesty about your experience with your sale and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Sep. 10th, 2020

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Verified Customer

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David Wills Waukesha, WI

Good, have had a few equipment issues with losing connection to the panel, but resolved with a reboot.

6 years ago

Reply from Vivint

Thank you for your feedback, David! We are so glad to hear about your experience with Vivint and how you're loving your system.

Sep. 10th, 2020

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Lorena Alcorta Weslaco, TX

The service we are paying for has not been adequately provided. When we need the system to work the most, it has failed us time and time again, were it not for the contract I would have cancelled already.

6 years ago

Reply from Vivint

Thank you for your feedback, Lorena. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Sep. 1st, 2020

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Verified Customer

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Jovanni

If I have questions, they answer so I never have any issues. I would recommend Vivint if you are looking for security.

6 years ago Edited September 14, 2021

Reply from Vivint

Thank you for your feedback, Jovanni! We are so glad to hear about your experience with Vivint and how you're loving your system.

Aug. 25th, 2020

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Letitia San Antonio, TX

It is good for the money. I have had to have the come out several times to correct something but I like that I can monitor my house when I am away.

6 years ago

Reply from Vivint

Thank you for your feedback, Letitia! We are so glad to hear about your experience with Vivint and how you're loving your system.

Aug. 25th, 2020

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Verified Customer

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Edward Henderson, NV

Vivint is easy to use and I like being able to view the property even if I am away, I know what is going with my home.

6 years ago

Reply from Vivint

Thank you for your feedback, Edward! We are so glad to hear about your experience with Vivint and how you're loving your system.

Sep. 10th, 2020

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Verified Customer

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Miguel Thousand Palms, CA

My house and family is safe so everything is okay. I like the cameras and cleanliness of the features.

6 years ago

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Teresa Olympia Fields, IL

My house is protected so keep up the good work. They answer all my questions and take care of problems if I have one.

6 years ago

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Michelle Fort Mohave, AZ

Everybody has been very nice. The system is user friendly, I like that I can access everything on my phone.

6 years ago

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Verified Customer

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Matthew Cedar Rapids, IA

Very easy to use and all is working well and they are very responsive. That has been my experience so far.

6 years ago

Reply from Vivint

Thank you for your feedback, Matthew! We are so glad to hear about your experience with Vivint and how you're loving your system.

Sep. 10th, 2020

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Verified Customer

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Paul Deltona, FL

The best part is that I can go away and still control my security system. Customer service helps me with any problem I have.

6 years ago

Reply from Vivint

Thank you for your feedback, Paul! We are so glad to hear about your experience with Vivint and how you're loving your system.

Sep. 1st, 2020

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rosado Murrieta, CA

best alarm company. we have called for several issues and they have responded with fast courteous service

6 years ago

Reply from Vivint

Thank you for your feedback, Rosado! We are so glad to hear about your experience with Vivint and how you're loving your system.

Aug. 18th, 2020

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Verified Customer

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Judith Columbia, TN

I have always had good response from Vivint. When I call they are always polite and patiant with mean.

6 years ago

Reply from Vivint

Thank you for your feedback Judith! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

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Verified Customer

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Anita Hart Memphis, TN

If you call them and there to help you with what you need and I can see who at the door and in the yard

6 years ago

Reply from Vivint

Thank you for your feedback Anita! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

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Verified Customer

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Claire Campbell Beaumont, TX

I. I have been very pleased with the Vivant Alarm Compny. Any time I have a question they have been easy to contact.

6 years ago

Reply from Vivint

Thank you for your feedback Claire! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

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Verified Customer

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April Copperas Cove, TX

Our experience has been good for the most part except for the the fact it took 4 months to finally receive a email statement of how much are bill is.

6 years ago

Reply from Vivint

Thank you for your feedback April! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

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Verified Customer

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Brad Bowie, MD

It's been satisfactory but not great. Several times I've had to replace faulty equipment. Time to connect to customer service can be lengthy depending on the time of day.

6 years ago

Reply from Vivint

Thank you for your feedback Brad. We appreciate your honesty about your experience with Vivint Smart Home and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Aug. 10th, 2020

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Verified Customer

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Eleanor Chesapeake, VA

I really haven't had to activate my alarm, but I believe it would be very efficient service based on my interaction with the customer service.

6 years ago

Reply from Vivint

Thank you for your feedback Eleanor! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

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Verified Customer

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Nancy Rodriguez El Paso, TX

It has been fine. But I have been a customer for such a long time and my services are quite minimal compared to what others have as newer customers.

6 years ago

Reply from Vivint

Thank you for your feedback Nancy! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

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Verified Customer

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christa Sacramento, CA

Excellent service always helpful when I need help. Even assisting me with new equipment and upgrades.

6 years ago

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Evelyn Coston Charlotte, NC

I have had an excellent experience with Vivint and experienced no issues that were not handled immediately.

6 years ago

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Jen Spring, TX

Great experience. I had a house fire and the system alerted me, my emergency contact and local authorities.

6 years ago

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S. Polychronopoulos Hinsdale, IL

excellent so far.Prompt response with professional service.System operates well for more than 2 years now.

6 years ago

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Guadalupe Montes

It's been working for us really well. We haven't had any issues so far. It's captures every single video for the most part.

6 years ago

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Ashley

Everything has been so easy to understand and everyone has been very helpful when answering any questions.

6 years ago

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Sue Bryner

Installed two years ago. Technicians are very knowledgeable and support is very good. Easy system to use.

6 years ago

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Rosie Thornton

Both my husband and I have had Very positive experiences over the years with Vivent. Customer service, troubleshooting and professionalism, and

6 years ago

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Verified Customer

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Kiera

Controlling everything from my phone. I can set and unset my alarm from anywhere by using the Vivint mobile app.

6 years ago

Vivint Reviews