Vivint: Read 8,283 User Reviews From Real Homeowners

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Verified Customer

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Lindsey

Half the time it doesn’t work and I can’t see what is going on. Half the time nobody answers when I call or I never a get a solution to my problem.

6 years ago

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Verified Customer

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Missy

Great service, was put in quickly as well. Very easy to use and watch and makes me feel better when I go out of town

6 years ago

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Verified Customer

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Patricia

I have had vivint for about 5 years and I have no complaints. The security is reliable and affordable

6 years ago

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Verified Customer

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yvonne

I am paying for something that I can't even use and when I call to get the situation fixed I get tossed around and no one answers my questions or fixes the issue.

6 years ago

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Verified Customer

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Yarbrough

I like the system but not always happy with the App. it crashes and tells me it is doing maintenance but we can pull it on another device.

6 years ago

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Verified Customer

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Xabriel Vazquez

Its pretty good like the lock door system is a bit more expensive then i wanted also wish the camera could of been installed on the. Orner of my living room

6 years ago

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Verified Customer

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Ssndra Degollado

My experience has ok. It worked good in the beginning but its been couple of weeks and it has been crashing when I'm looking at the cameras.

6 years ago

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Verified Customer

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Tristan Hill

The guys showed up to sell the system, had me talked into it and hooked up in about 1.5 hrs. So far so good about 3 months in little problems.

6 years ago

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Verified Customer

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Tennille Rehm

We're pleased with the video doorbell system and the security of being to able to monitor my home while I'm away.

6 years ago

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Verified Customer

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Lindsey

I hate that I ever went with this company all they wanted was the money I kept saying to the sales man I wasn't feeling what he was talking about and he swore on life it wasn't like I was thinking and after getting the money it's exactly like I said

6 years ago

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Verified Customer

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Larry Triche

Equipment & contract too pricey...cancelled service within the conrtract time but have been waiting since (9/4/2020) to hear when equipment will be picked-up.

6 years ago

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Verified Customer

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James King

I was told that I would get stickers and a mount for the yard sign by mail and have yet to get them. I sent a e mail message and have not gotten a responce.

6 years ago

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Verified Customer

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Glenn Meier

It was very difficult to connect the system to my smart phone. Decided to cancel and it ended up being a very difficult process. After cancellation, they sent a tech to uninstall all the components but he left drill holes all over the house. Stated it was not his responsibility to fix the damage and I would need to hire someone.

6 years ago

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Verified Customer

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Erika martinez

Amazing. The peace of mind it gives me knowing that my home and family is secure, is totally worth the cost.

6 years ago

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Verified Customer

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Elizabeth

I have had Positive experiences with Vivint. I called customer service once and they were very helpful.

6 years ago

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Verified Customer

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Ebony smith

The camera delays to long when uploading, I noticed it skipped recording some movement also, saw someone leaving the house but not coming in.

6 years ago

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Verified Customer

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David Damiani

Not the best experience poor customer service the salesman was a pain and when I said I didn't want the products I took it just to get out my hair and the product really not the great either

6 years ago

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Verified Customer

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David

Love it , so much better than ADT, the whole setup is easier than the competitors and cameras are 💯 percent

6 years ago

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Verified Customer

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Jorge A Hernandez

They call me by the panel every time when something is not as should be that makes me feel protected

6 years ago

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Verified Customer

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Clint Breland

System is very easy to work and even easier with just a touch of a button from the app on your phone.

6 years ago

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Verified Customer

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Christopher Lane Phillippe

It's been great I was able to catch a guy who was trying to break into cars in my neighborhood with it.

6 years ago

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Verified Customer

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Carol Kruse

Mostly great! Concerned that one camera keeps going off-line, then comes back on, then off again, then on...etc etc etc

6 years ago

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Verified Customer

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Alex Reyes

Great customer service and easy installation. Best decision to get to Vivint installed on my property.

6 years ago

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Verified Customer

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Armando ortiz

Noting but excellent, great team they have from sales to techs to customer service all around great company

6 years ago

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Verified Customer

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Jim

Very positive , easy system to learn, makes it easy to keep an eye on all the accesses to building plus grounds.

6 years ago

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Verified Customer

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Anonymous

Sales person was good but they were installing too many houses in the same day. I felt like some of my install was rushed.

6 years ago

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Verified Customer

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Jessyka

Itâ€™s been good so far. Few minor issues to where I had to reset my camera twice but over all good

6 years ago

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Verified Customer

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Chris

Good system. Question customer service . After installation nobody has contacted me as they promised. To see if I had any questions and to help setting up the system.

6 years ago

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Verified Customer

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Raphael Turner

My experience has been terrible. The salesman promised things vivint could not accomplish. I went from two working doorbells to 1 doorbell that I canâ€™t here in certain parts of the house. Iâ€™m am worse off now and out of money. Given the chance I would not go with this company.

6 years ago

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Verified Customer

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Candi Cadwell

great system just freezes up on my phone sometimes easy to use in fact im going to have them put one more camera in

6 years ago

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Verified Customer

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David Crutchfield

I have enjoyed using the video doorbell and the emergency functions gives me peace of mind about the kids since they don't have a phone.

6 years ago

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Verified Customer

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James Kendrick

It was a little rough in the beginning. Mis-communication and a couple of trips to get everything working properly. Seems to be good right now.

6 years ago

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Verified Customer

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Edvin marcos

Horrible, we felt very pressured into getting this service after the salesman came to our house multiple times. We took him a few times that we were happy with our ring and we didnâ€™t want to spend extra money but the man talked to us and told us we would only have a one time payment which was a liar.

6 years ago

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Verified Customer

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Ezekiel Dennison Jr

The system is great. I need some help to hear the alarm on my phone. I also need some help to hear the door openerâ€™s upstairs.

6 years ago

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Verified Customer

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Brad

Has been GREAT!!! Amazing product, friendly and professional staff, competitive pricing, a great overall value.

6 years ago

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Verified Customer

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Lynne Nordenberg

Exceptional service and support. The product is high quality and gives me a sense of comfort whether at home or away.

6 years ago

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Verified Customer

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N Kuboyama

Love my system , I was able to get my system free for a low monthly rate. The sales person was very nice and helpful in purchasing the system.

6 years ago

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Verified Customer

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Kevin

Helped me plan out the best way to secure my properties I have been happy and left feeling safe. Thank you.

6 years ago

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Verified Customer

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Cynthia D Fields

it's ok.have not had any problems. except you can't seem to get a actual tech to come to your premise to help after installation

6 years ago

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Gary M.

It was terrible! After we canceled we kept getting phone calls about the bill and emails. Than Vivint and Fortiva weren't communicating to each other so both didn't know what the other had done. Definitely never recommending vivint.

6 years ago

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Verified Customer

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Clement Keith

Not a great experience. Installer was disengaged and did the minimal work. (For example, he wouldn't install the main component on the wall.) The sales experience was somewhat bait-and-switch. If I had it to do all over again, I would not choose Vivint.

6 years ago

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Verified Customer

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grover j russell

Bad, I canceled my service within the 3 day trial period. I called customer service. I was on hold a long time and I never received my refund. They said I didnâ€™t need Internet and that was a lie! I wasnâ€™t suppose to be charged for installation and that was a lie! I wan my refund!!!!

6 years ago

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Verified Customer

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Francisco

I really regret signing up because I was given false information about Digital Life he company I was with. I should have checked with DL first b4 switching. I was told by Vivint that DL was NOT OFFERING upgrades anymore to their systems. FALSE. And i was offered one month free service. Never happened. I was charged the day of installation.

6 years ago

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Verified Customer

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Chaz Cunningham Coggins

The service is great, but you need spectacular internet service to hook it up to or your door bell ring will be delayed when someone rings it.

6 years ago

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Verified Customer

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Sherry Tjaden

Do NOT give Vivint access to your bank account. They have overdrawn too much money from my account twice since June. Every time I call customer service to try and get my money back they tell me 5 to 7 business days. Itâ€™s been 3 months now.

6 years ago

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Verified Customer

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Bill

It's amazing! It keeps us alert on activity around our property and at our door. I actually prefer this over ADT.

6 years ago

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Verified Customer

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Larry

Great customer service. Camera quality is excellent. Love being able to control doors and garage doors from my phone.

6 years ago

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Verified Customer

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Don

I have really felt secure with this system. I love the doorbell, even home alone it lets me know who's there

6 years ago

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Verified Customer

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Jeanette Vanderlip

I am not satisfied with the service I have received so far. The installation hasn't been completed to where I have the security I had with my previous provider. I am no able to get in contact with the salesman or someone with the headquarters in UT. I was onhold for 20 minutes before I hung up waiting for customer service.

6 years ago

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Verified Customer

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Hannah Tharnish

Make sure you ask lots of questions. There were alot of unknowns when talking with the sales representative versus talking with the actual company. Be ware!!

6 years ago

Vivint Reviews