Vivint: Read 8,283 User Reviews From Real Homeowners

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Verified Customer

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Brooke Guilfoyle

It's been ok. The guy broke our electronic deadbolt and pulled the string off of our attic door and they never returned to repair the damage. And he left a mess everywhere he went.

5 years ago

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Verified Customer

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George

I'm really not satisfied with him but I'm into a contract now so I got to fulfill my obligation they like we did not get no rebate are we trying another friends on to him we did not get the $50 no I wouldn't recommend them to no one else

5 years ago

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Verified Customer

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Mike Timmons

This company has terrible customer service and does not deliver on its promises. I am still waiting for an installation after five months and they continue to bill the monthly service. I spent over 7000 upfront. Be very careful

5 years ago

Reply from Vivint

We're sorry to hear you've had a negative experience with Vivint. We'd love to get you in touch with a supervisor who can look into this for you. Please contact us by calling 1-800-216-5232 or by sending us a private message.

Dec. 11th, 2021

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Verified Customer

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Darrell Atkins

It's been pleasant so far. I haven't had problems so far and anything I've had questions or concerns about they were answered promptly.

5 years ago

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Verified Customer

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Matthew Syzek

Okay. App is finicky and at times refuses to work to close garage door. Thermostat does not stay at set temperature at times - we wake up pretty toasty.

5 years ago

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Verified Customer

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Marcus

They are a great company that stays current with technology and offers great products at competitive rates

5 years ago

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Verified Customer

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Krystal

Surveillance is very easy to manage with 3 cameras and easily accessible from phone while away from home. Kinda pricey but worth it.

5 years ago

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Verified Customer

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Joshua

The technology and the camera system is good. I also like how they set it up. We’ve been having problems with the indoor motion sensor.

5 years ago

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Verified Customer

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Felicia

Be upfront about the pricing. My sales rep said install was free but they should give you a statement to see what you are actually paying for and my install is still not complete. The cameras do not fit in the outside outlet. Customer service never called me back. I thought they were a good company but they’re not.

5 years ago

Reply from Vivint

Thank you for your feedback. We appreciate your honesty about your experience with Vivint Smart Home and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232.

Nov. 10th, 2020

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Verified Customer

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Harry

The system itself is very good and I do like the camera but the people did not finish their job and I haven’t heard back from them so their customer service sucks. My daughter had to come and set up most of our stuff to get it running. I was never given a Vivint sign. I wouldn’t tell anybody to install in their home.

5 years ago

Reply from Vivint

Thank you for your feedback. We appreciate your honesty about your experience with Vivint Smart Home and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232.

Nov. 10th, 2020

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Verified Customer

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Gabriel

Their product is high quality and easy to use but it is difficult to get a hold of a live person to correct issues.

5 years ago

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Verified Customer

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Robert

Very slow to communicate between financial services division. It took them three months to close out the order that I placed with them to return the money back to me as I requested. Quality is high but it is pricey.

5 years ago

Reply from Vivint

We're sorry to hear you've had a negative experience with Vivint. Please let us know if there is anything we can do for you by calling 1-800-216-5232 or by accessing our chat feature at Vivint.com.

Nov. 10th, 2020

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Verified Customer

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Ronald

It’s last year’s technology. The resolutions are outdated. The pictures are fuzzy. Their equipment can’t support their claims. They are completely not trustworthy. There is nothing good about them. They continue to charge me after the service has been cancelled.

5 years ago

Reply from Vivint

We're sorry to hear you've had a negative experience with Vivint. Please let us know if there is anything we can do for you by calling 1-800-216-5232 or by accessing our chat feature on vivint.com. .

Jan. 7th, 2022

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Verified Customer

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Gwen

If the alarm goes off, they immediately call you. When you are away from home, you can see who is at the door.

5 years ago

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Verified Customer

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Karen

Fairly simple to use except the camera which I need to learn better as I don’t know how to work it very well but I still like it.

5 years ago

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Verified Customer

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Avery

My friend had it before me and liked the service he got so I got it too. So far they seem like they are doing a good job. It’s great.

5 years ago

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Verified Customer

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Daniel

The best thing about Vivint is the cameras. They were fast to get it set it up and it’s good views.

5 years ago

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Verified Customer

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Clearstine

Decided that Vivint was right for me because it makes sure that nobody I don’t like is in my house.

5 years ago

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Verified Customer

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Kay

It has been all positive experience. I have had a few issues and the customer service was fast, polite, & accurate!

5 years ago

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Verified Customer

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Gabriel Morales

I've had good experience to date. The system works well. The door bell camera and driveway camera are excellent.

5 years ago

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Verified Customer

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Wade

Very good have only had one problem with the system and the Tec people helped fix in a very timely manner

5 years ago

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Verified Customer

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Mike Tindall

Was not given an instruction book to know how to operate! Contacted on line and it took a very long time just to find out how to change battery in sensor; wasn't told I would have to and being 82 yrs old it's a challenge2

5 years ago

Reply from Vivint

Thank you for your feedback, Mike. We appreciate your honesty about your experience with Vivint Smart Home and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Nov. 4th, 2020

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Verified Customer

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Amrit

The interface of the app is good. It is very high quality. Customer service is very responsive and helpful.

5 years ago

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Verified Customer

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Richard

Initial installation was very problematic. Poorly done. Had to have them come back twice to fix problems. After that the service has been fine.

6 years ago

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Verified Customer

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Martha Howell

Excellent and Vivint gives us a sense of security, because our neighborhood isn't as save as it used to be.

6 years ago

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Verified Customer

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Donna Huntington

If you need to call them, prepare to wait at leas 25 minutes. The last time I called they hung up on me so I had to call back and wait another 25 minutes. I have bee paying for 2 security systems for 4 months now. They keep promising they would buy my other one out but even with several phone calls, th

6 years ago

Reply from Vivint

We apologize that you've experienced a long wait time getting in touch with our customer service. Please feel free to send us a private message, or you can get in touch with us by accessing our chat feature on vivint.com.

Dec. 10th, 2021

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Verified Customer

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Miguel

So far good. However I am being approached by other companies with lower rates with much more service. Nonethless, good so far

6 years ago

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Verified Customer

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william

poor sales person left out info like how long contract was and was told that i had 30 days to change my mind and cancel service but did not tell me that i would have to pay remaining balance on equipement and months left on contract when canceled.

6 years ago

Reply from Vivint

We're sorry to hear you've had a negative experience with Vivint. Please let us know if there is anything we can do for you by calling 1-800-216-5232 or by accessing our chat feature at Vivint.com.

Nov. 10th, 2020

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Verified Customer

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Sandra Runge

Very difficult to contact Vivint after the sale. Tried three days to chat usually I wad 15 to 25 on line. Got busy and had yo keep trying. My camera is not working. Plus I am having issues with my door locking as well. I am feeling all got installed then never see them again or hard to get them

6 years ago

Reply from Vivint

We're sorry to hear you've had a negative experience with Vivint. Please let us know if there is anything we can do for you by calling 1-800-216-5232 or by accessing our chat feature at Vivint.com.

Nov. 10th, 2020

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Verified Customer

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Jordan

It has been amazing, there service is great. Everyone I've ever called for help has always been so patient and helpful!

6 years ago

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Verified Customer

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Heidi

It's been okay. I get a lot of videos that are blurry and blotchy or that says they're unavailable for me to view. I'm sick of the sensor in my room constantly going offline.

6 years ago

Reply from Vivint

We're sorry to hear you've had a negative experience with Vivint. Please let us know if there is anything we can do for you by calling 1-800-216-5232 or by accessing our chat feature at Vivint.com.

Nov. 10th, 2020

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Verified Customer

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LB

Nick, my vivint installer, is kind, courteous and helpful. Very informative! The System is the best!

6 years ago

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Verified Customer

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Wesley Barkley

I have not been notified when someone is in my driveway. When some one comes on the porch I have trouble accessing the picture of the person on the porch.

6 years ago

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Verified Customer

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Melissa De Bruin

Awful. Our system has not worked since day 2. We have had people out several times and it's never been fixed. It costs a fortune for service that doesn't work. I have zero time to sit on hold with customer service for the nth time or wait at my house for a tech

6 years ago

Reply from Vivint

Thank you for your feedback. Are you still experiencing issues? We appreciate your honesty about your experience with Vivint Smart Home and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232.

Jan. 7th, 2022

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Verified Customer

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Sylvia Garcia

I've enjoyed it so far, I like the fact I can see when packages are delivered and when my family is coming and going.

6 years ago

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Verified Customer

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Holly Hall

Vivint is a great system. The staff is very responsive and all of our equipment is high quality and works amazing.

6 years ago

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Verified Customer

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Nathan Chatterton

Would not recommend. Half the time the live video on the app won't load and don't even try to rewind to see something in the past. I wish I could cancel but nope I'm stuck for 5 years

6 years ago

Reply from Vivint

Thank you for your feedback. We appreciate your honesty about your experience with Vivint Smart Home and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232.

Nov. 10th, 2020

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Verified Customer

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Comanika Mathis

I agreed to switch to Vivint contingent upon the company agreeing to payout my current contract with ADT but that was not done apparently. Now I will have to discontinue services with Vivint because I will not pay two companies for one service.

6 years ago

Reply from Vivint

We're sorry to hear you've had a negative experience with Vivint. We'd love to get you in touch with a supervisor who can look into this for you. Please contact us by calling 1-800-216-5232 or by sending us a private message.

Jan. 7th, 2022

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Verified Customer

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Ray White

Miserable. Started trying to cancel after day 2. Took them 3 weeks to come remove a system that wouldn't let me lock my front door. Then continued to charge me the next 2 months before that was taken care of. Way too many 2 hour calls trying to make it work. Stick with ADT and no more door to door salesman for us

6 years ago

Reply from Vivint

We're sorry to hear you've had a negative experience with Vivint. We'd love to get you in touch with a supervisor who can look into this for you. Please contact us by calling 1-800-216-5232 or by sending us a private message.

Jan. 7th, 2022

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Verified Customer

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Robin

Vivint has been great for us! We love the 24hr monitoring on our cameras and the easy app access. We also love that it is renter friendly.

6 years ago

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Verified Customer

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G King

Thank God it hasn't been needed but the price is great and the system always lets you know it's working

6 years ago

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Verified Customer

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Rachel

I have nothing but good things to say about Vivint Security. I love the ease of use and peace of mind it provides.

6 years ago

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Verified Customer

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Andrew Addkison

Vivint was very nice to work with. Install was very quick and the system has worked great since we've gotten it.

6 years ago

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Verified Customer

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Jacob

Great! It has been easy to activate or deactivate the alarm using the panel or remotely using the app.

6 years ago

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Verified Customer

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Anonymous

They did a great job on installation. I am very pleased so far with it. It is a good product with a reasonable price.

6 years ago

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Verified Customer

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Veronica

Very helpful. When I need something, they help me out. I haven’t had any problems. We can see the camera.

6 years ago

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Verified Customer

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Emmanuel

More responsive than my last system. Not a lot of false alarms. They are willing to help and fix problems.

6 years ago

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Verified Customer

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Jim

If Vivint doesn’t improve its customer service, it will greatly damage its position in the industry. The equipment is modern and seems to work well except for the thermostat but the times I have tried to get help from them, I have had terrible experiences.

6 years ago

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Verified Customer

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Darrian

Like the software. I can look at it anywhere as it is easier access for security. It looks simple and it is very clean and simple to use.

6 years ago

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Verified Customer

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David

Until they fix the problems I am not happy with it. I like the way it works but I haven’t had it very long and I’ve had a couple of problems and they get my name wrong when I call and tey owe my a thousand dollars.

6 years ago

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