Vivint: Read 8,283 User Reviews From Real Homeowners

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Verified Customer

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Latonia Jean Clark Detroit, MI

My experience with Vivint is that they are consistent with giving accurate or continuous information with regard to the alarm system

5 years ago

Reply from Vivint

Thank you for your feedback, Latonia! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 1st, 2021

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Verified Customer

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Paul E Fulchino West Palm Beach, FL

Fantastic service on all dimensions‚ quality of cameras, thorough content and reporting , responsive Cust support

5 years ago

Reply from Vivint

Thank you for your feedback , Paul! We are so glad to hear about your experience with your cameras and how you're loving your system.

Feb. 1st, 2021

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Verified Customer

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Frances Memphis, TN

Great, the technician was so nice and helpful. I wish I could Romberg her name, she gets a 5 out of 5!

5 years ago

Reply from Vivint

Thank you for your feedback, Frances! We are so glad to hear about your experience with Romberg and how you're loving your system.

Feb. 1st, 2021

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Verified Customer

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Julie Ann Allenderq Pueblo, CO

We like the door bell and the actual service has been adequate. We are not pleased with the amount we have to pay and the fact that we must make two separate payments each month. We won't be re-upping with Vivint when our current contract is completed. Vivint

5 years ago

Reply from Vivint

Thank you for your feedback, Julie. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Verified Customer

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Donald Jenkins Round Rock, TX

It's been great surveillance & awesome notifications! I like when I get notified when a package gets delivered.

5 years ago

Reply from Vivint

Thank you for your feedback, Donald! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 1st, 2021

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Verified Customer

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Rita Fischer Oklahoma City, OK

Excellent. The phone app is awesome. I am bad about leaving the garage door up and I can easily check it on my phone.

5 years ago

Reply from Vivint

Thank you for your feedback, Rita! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 1st, 2021

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Verified Customer

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Pat Young Warren, OH

Horrible. The service is the worst I've ever had for an alarm system. 90% of the time it's offline or a camera is down or a sensor. Very close to canceling and going elsewhere. When you need a tech it takes 2.5 months to get one

5 years ago

Reply from Vivint

Thank you for your feedback, Pat. We appreciate your honesty about your experience with  your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Verified Customer

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Dina McNatt New Bern, NC

No problems. Cameras pick up the slightest move even rain drops and snow flakes. Easy to turn turn security on and off

5 years ago

Reply from Vivint

Thank you for your feedback, Dina! We are so glad to hear about your experience with your cameras and how you're loving your system.

Feb. 1st, 2021

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Verified Customer

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Ruth morin

Good have had experience that it does not record at times which is very annoying when you go look at activity

5 years ago Edited September 14, 2021

Reply from Vivint

Thank you for your feedback , Ruth! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 1st, 2021

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Verified Customer

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Thomas San Antonio, TX

Install and customer service.The installation was fast and the after customer service was excellent.

5 years ago

Reply from Vivint

Thank you for your feedback , Thomas! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 1st, 2021

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Verified Customer

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Lindsey Dunlap Anchorage, AK

Vivint was the worst company i've ever worked with. Never again. I would shout that from all the rooftops I can find. Do not reach out and try to fix anything, I have talked to everyone available too many times and get the same poor responses each time. Vivint should be taken to court for how corrupt they are, thieves and nothing more.

5 years ago

Reply from Vivint

Thank you for your feedback Lindsey. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 11th, 2021

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Verified Customer

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Mandi Antioch, CA

It was super easy to sign up and get an installation date. The installer was real friendly and informative.

5 years ago

Reply from Vivint

Thank you for your feedback, Mandi! We are so glad to hear about your experience with your installation and how you're loving your system.

Feb. 1st, 2021

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Verified Customer

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Amy Hammerschlag Anaheim, CA

It's been fine, no issues. It's a little expensive and I don't really like that I own everything after it's paid for but whatever.

5 years ago

Reply from Vivint

Thank you for your feedback, Amy! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 1st, 2021

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Verified Customer

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Kathleen Tiede Lincoln, NE

I had terrible experience with customer service. They seemed to ignore my problem despite my repeated calls and hours of being transferred from one dept to another.

5 years ago

Reply from Vivint

Thank you for your feedback, Kathleen. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Verified Customer

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Mireya Trujillo Oklahoma City, OK

Not good since my service was install all sensors have been with low battery and called and no one has been able to help me the person went to offer me the service was a total joke and promise me many things , the techian that installed my equipment did a very bad job

5 years ago

Reply from Vivint

Thank you for your feedback Mireya. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 11th, 2021

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Verified Customer

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Reginald Boyce Charlotte, NC

Terrible the sales guy lied about my monthly monitoring amount....no one in customer service had any type of idea about the amount he quoted. I had the quotes written down by the sales person but that did not matter. I cancelled my service after paying 1k for equipment

5 years ago

Reply from Vivint

Thank you for your feedback Reginald. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 11th, 2021

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Verified Customer

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Joshua williams Lawrenceville, GA

Very easy and pleased with the monthly cost. Customer service is very helpful we I needed to talk with them.

5 years ago

Reply from Vivint

Thank you for your feedback, Joshua! We are so glad to hear about your experience with your services and how you're loving your system.

Jan. 29th, 2021

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Verified Customer

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Ray Hammond, IN

vivant app doesn't work for me all the time. It will show my door is unlocked or vice versa, and it will be locked. Also can't remote lock or unlock all the time.

5 years ago

Reply from Vivint

Thank you for your feedback, Ray. We appreciate your honesty about your experience with your app  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Verified Customer

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Zainab Balogun South Bend, IN

Not good, everything was great until I needed my lock on my door fixed. After scheduling 4 different times no one ever showed and till the day my lock still needs to be fixed. I would not recommend. I should have done more research before choosing Vivint.

5 years ago

Reply from Vivint

Thank you for your feedback Zainab. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 11th, 2021

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Verified Customer

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Ernie Schrage Cedar Rapids, IA

I like the system but I would never recommend it to anyone due to the sales force that lies to their customers promising them roku TV sticks and then ghosting them when you try and find out what happen to that part of the deal

5 years ago

Reply from Vivint

Thank you for your feedback Ernie. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 11th, 2021

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Verified Customer

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Anonymous

I know my house is secure when I go out. Every time someone goes out the door, there is a notification. It makes you feel better.

5 years ago

Reply from Vivint

Thank you for your feedback! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 9th, 2021

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Verified Customer

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Nathan

The sound quality is great. Everything is now clear. I like that I can log in from my home and see who comes to the door.

5 years ago

Reply from Vivint

Thank you for your feedback, Nathan! We are so glad to hear about your experience with your cameras and how you're loving your system.

Feb. 9th, 2021

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Verified Customer

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Mel Doughty

Great so far easy to use my grand son loves to watch the video of him standing in front of the door bell

5 years ago

Reply from Vivint

Thank you for your feedback , Mel! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 27th, 2021

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Verified Customer

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Bernard Floyd

I was given a positive presentation. The young man assured me if I changed my mind cancellation would nit be a problem. Once I tried to Cancel I couldn't get in touch with anyone. The salesman finally spoke with me and had me send in the cancellation notice in August and im still getting bill from this company.

5 years ago

Reply from Vivint

Thank you for your feedback Bernard. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 12th, 2021

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Verified Customer

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Anonymous

Terrible, you should make sure your potential/new customers have more time to change their minds and stop rushing them through the process and then they are stuck on a contract with you and remain unhappy for a whole 2 years. This has been an awful experience with you.

5 years ago

Reply from Vivint

Thank you for your feedback. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 12th, 2021

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Verified Customer

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Christopher

I like that I can control it from my phone. My panel does get buggy but every time I call, I am always helped.

5 years ago

Reply from Vivint

Thank you for your feedback, Christopher! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 9th, 2021

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Verified Customer

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Ricardo

It hasn’t failed me yet. It senses people really quickly. Every time I ask a question, I get answers.

5 years ago

Reply from Vivint

Thank you for your feedback Ricardo! We are so glad to hear about your experience with your service and how you're loving your system.

Apr. 5th, 2021

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Verified Customer

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Tashima

Customer support is always so helpful. I never have any problems with them. The system keeps us safe.

5 years ago

Reply from Vivint

Thank you for your feedback Tashima! We are so glad to hear about your experience with customer support and how you're loving your system.

Apr. 5th, 2021

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Verified Customer

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Ethan Robinson

Not amazing. Was told I'd be paying X amount when we were talked to and now we are paying more. Service isn't the best. Installation was shitty and they left a mess when done that we had to clean it ourselves.

5 years ago

Reply from Vivint

Thank you for your feedback Ethan. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 12th, 2021

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Verified Customer

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Clay Rodgers

So far the customer service has not been great. I've been getting charged double for my service. I tried calling to get it resolved. I was told they would call me back in 72 hours. That was over a week ago. Still being charged double. The equipment is great, but I'd like for them to honor their price.

5 years ago

Reply from Vivint

Thank you for your feedback, Clay. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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mary edwards

I enjoy the services yet it does cost a little more than expected. I should of bought web cams for a one time payment. Will do in the future.

5 years ago

Reply from Vivint

Thank you for your feedback Mary! We are so glad to hear about your experience with your service and how you're loving your system.

Apr. 5th, 2021

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Verified Customer

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Greta George/August Ashley

I had. Trouble with my equipment they send out a replacement lock after 2 technician came out try to send the old lock back unsuccessful they ended up charging my account 179 dollars for none return of the equipment I ended up spending my own money to return the equipment

5 years ago

Reply from Vivint

We're sorry to hear you've had a negative experience with Vivint. We'd love to get you in touch with a supervisor who can look into this for you. Please contact us by calling 1-800-216-5232 or by sending us a private message.

Dec. 10th, 2021

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Verified Customer

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Jesse Dale Karisny

I like some of the features but I am completely disappointed that I was mislead that Vivint would connect to my Amazon fire TV stick. This is not the case as I cannot view my cameras on my tv.

5 years ago

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Verified Customer

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Frances Cologna

Nest thermostat doesn't work as I think it should. Let's house cool off below temp I set when we are home but not physically in the room with sensor.

5 years ago

Reply from Vivint

Hi Frances! We are so sorry that you are having trouble with the Nest. Please give us a call at 1-800-216-5252. We want to get your issue resolved. Thank you.

Nov. 5th, 2021

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Verified Customer

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Alfredo

The best thing about the system is the convenience. I like that they let you use promotions and coupons for equipment as an existing customer.

5 years ago

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Verified Customer

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Hazel

Vivint's customer service has been extremely expeditious when they call. If something's been wrong, they respond immediately.

5 years ago

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Verified Customer

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Anonymous

I love that I can change things from my phone before I leave town. Customer service has always answered my questions.

5 years ago

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Verified Customer

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Wilbur

Their phone app is pretty nice, and I think their online chat is effective and convenient. Their equipment is great as well.

5 years ago

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Verified Customer

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Scott

Their innovative technology and good quality equipment is what drew us to Vivint. We used them for about a month then cancelled. They were not very quick in getting back to us, but it was an easy to use system.

5 years ago

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Verified Customer

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Jordan

Whenever I call into customer service, they answer all my questions. I always know what's going on in my house.

5 years ago

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Verified Customer

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Horacio

I love the peace of mind I feel when I'm away from the house. I haven't had any issues with the system so far because it functions very well.

5 years ago

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Verified Customer

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Cynthia

They have a good app with their services. Sometimes it takes a while to get responses from their customer service, but the equipment works fine.

5 years ago

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Verified Customer

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Kevin

Vivint offered what we needed in a security system. I like that I can program everything from my phone.

5 years ago

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Verified Customer

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Sharron

I like that I can arm and disarm the system from my phone. I also like the keypad they have on my wall.

5 years ago

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Verified Customer

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Angela

Customer service is really nice, particularly the salesman that came to my house. Their system is very user friendly.

5 years ago

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Verified Customer

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Kanina

Vivint needs better customer service. They're not on the same page as you and they'll tell you one thing and someone else will tell you something different.

5 years ago

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Verified Customer

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Andrew Sparrow

Sales tactics are 'cold call' with the ruse of a 'special' being offered in the area for today only. Hard sell/hard push. Equipment is leased at a huge markup and useless after 5 years unless you continue contract. Office personnel are poorly trained and not all that knowledgeable.

5 years ago Edited September 14, 2021

Reply from Vivint

Hi Andrew, we're sorry to hear of your negative experience with Vivint. We offer special deals to homeowners just like you and would love to connect you with a supervisor to see how we can help. So that we can, please contact our Support team at 1-800-216-5232.

Dec. 10th, 2021

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Verified Customer

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Micah Guthrie

Horrible. Aggressive sales tactics, just want you to sign a contract day one, tear up your house with their equipment and disappear once once you've signed. Had a young inexperienced technician more concerned with smoking weed than doing his job. Cancelled contract within the 3 day allotment period, it was a hassle. I do not recommend.

5 years ago

Reply from Vivint

We're sorry to hear you've had a negative experience with Vivint. Please let us know if there is anything we can do for you by calling 1-800-216-5232 or by sending us a private message.

Dec. 11th, 2021

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Verified Customer

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Danny Kennedy

The system is great the accounting and billing is terrible I have more than one account and some other the accounts I can pay online and others I can't

5 years ago

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Verified Customer

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Fred Garza

Not satisfactory one of my cameras works when it wants I'm supposed to be able to close my garage door from my phone can't do it tried to get it fix and they want to chao me for it when it hasn't worked since the beginning

5 years ago

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