Vivint: Read 8,283 User Reviews From Real Homeowners

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Verified Customer

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Lisa Kirscht Jacksonville, NC

I like my cameras, I like the panel but I'm not happy with the app. I can't get the doorbell to ring on my phone and cannot find a place for help.

5 years ago

Reply from Vivint

Thank you for your feedback , Lisa. We appreciate your honesty about your experience with  your app  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 28th, 2021

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Verified Customer

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Amanda Stacy Lexington, KY

We were promised a "buy back your Ring" $200 offer they never came, we were also promised two months free because of installation issues and that never happened,

5 years ago

Reply from Vivint

Thank you for your feedback , Amanda. We appreciate your honesty about your experience with your camera  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 28th, 2021

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Verified Customer

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Hector R. Reyes Jr West Islip, NY

Coming from a bad experience with ADT I loved the clear explanation of policies at the contract signing.

5 years ago

Reply from Vivint

Thank you for your feedback, Hector! We are so glad to hear about your experience with your services and how you're loving your system.

Jan. 29th, 2021

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Verified Customer

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Ryan Shattuck Spring, TX

My patio camera deter seems to always catch something even when sensitivity is adjusted. Besides that its been amazing!

5 years ago

Reply from Vivint

Thank you for your feedback , Ryan! We are so glad to hear about your experience with your your services and how you're loving your system.

Jan. 29th, 2021

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Verified Customer

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Tiffany Wells Aurora, CO

Good except for the lock purchased. The lock buttons stick which makes you have to clear the stocking button and start over

5 years ago

Reply from Vivint

Thank you for your feedback, Tiffany. We appreciate your honesty about your experience with your door lock  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 29th, 2021

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Verified Customer

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Hillary Juarez Selma, CA

Equipment is fantastic, 4K cameras make me feel safe being away from home, all technicians have been polite.

5 years ago

Reply from Vivint

Thank you for your feedback, Hillary! We are so glad to hear about your experience with your cameras and how you're loving your system.

Jan. 29th, 2021

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Verified Customer

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Lisa Tatarian McQuone Fresno, CA

Quick install, however, multiple sensors keep failing, alarm won't set saying sensors may have low battery or are disconnected from the panel

5 years ago

Reply from Vivint

Thank you for your feedback, Lisa. We appreciate your honesty about your experience with your equipment and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Verified Customer

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KEYSHA BENNETT Baltimore, MD

Absolutely awful! I was never able to install the equipment. When I called for help, I was told nobody would be able to come out to install. I was given the run around and a lot of dishonesty and no accountability whatsoever. Extremely disappointed and disgusted.

5 years ago

Reply from Vivint

Thank you for your feedback , Keysha. We appreciate your honesty about your experience with your installation  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Verified Customer

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Brian Frankfort, KY

I love the alarm and cameras but my glass break alarm needs new batteries about once a month. I don‚Äôt understand what is draining them

5 years ago

Reply from Vivint

Thank you for your feedback, Brian. We appreciate your honesty about your experience with your glass break  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Verified Customer

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Vanessa Colbert Taylor, MI

Love my service!!! Everything works splendid. Customer service is very quick to respond when the alarm is going off.

5 years ago

Reply from Vivint

Thank you for your feedback, Vanessa! We are so glad to hear about your experience with your services and how you're loving your system.

Jan. 30th, 2021

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Verified Customer

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Jamison Wight Springfield, MO

It has been good but room for improvement. I wish there was an option to turn off notifications for a camera on specific devices and not all devices.

5 years ago

Reply from Vivint

Thank you for your feedback , Jamison. We appreciate your honesty about your experience with your camera  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Verified Customer

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Jesus Magana Fayetteville, AR

I do not like the cancellation process. Just because I don‚Äôt qualify under the extenuating circumstances I have to pay an outrageous amount to cancel my membership. I believe that there needs to be an exception for a pandemic like COVID-19 and financial hardships that one deals with.

5 years ago

Reply from Vivint

Thank you for your feedback , Jesus. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 29th, 2021

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Verified Customer

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Lauren Tucker Edmond, OK

Okay, I wasn‚Äôt a fan of where some of the camera and break sensor are. I wished they would have given my options on where they can go.

5 years ago

Reply from Vivint

Thank you for your feedback , Lauren. We appreciate your honesty about your experience with your cameras and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 29th, 2021

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Verified Customer

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Jamiel Lynch Atlanta, GA

Inconsistant. Hearing different things from different departments. No one son the same page. An issue I have had since install in August STILL NOT RESOLVED - almost like no one cares.

5 years ago

Reply from Vivint

Thank you for your feedback , Jamiel. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Verified Customer

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Jay Hinesville, GA

The system is not the best...I was never told how to replace the battery...my previous company included more protection and contact ..my wiring is displayed..and my old system box was used...

5 years ago

Reply from Vivint

Thank you for your feedback , Jay. We appreciate your honesty about your experience with your installation  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Verified Customer

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Sly King Odenville, AL

So far so good. Love the features and the ease of use. Only one issue we had with the doorbell camera but that was quickly replaced.

5 years ago

Reply from Vivint

Thank you for your feedback, Sly! We are so glad to hear about your experience with your doorbell camera and how you're loving your system.

Jan. 30th, 2021

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Verified Customer

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Denise Mobile, AL

So far a good experience . I like the easy use of the app. I like the different functions and views

5 years ago

Reply from Vivint

Thank you for your feedback, Denise! We are so glad to hear about your experience with Vivint and how you're loving your system.

Jan. 19th, 2021

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Verified Customer

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James Bridges Arlington, TX

Since we moved the entire system has not worked. It is such a pain to be on hold forever I procrastinate on calling in to get it working. You sent me this email and I have to put in my name and email.

5 years ago

Reply from Vivint

Thank you for your feedback, James. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Verified Customer

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Kenneth Person Savannah, GA

Very professional. The crew installed the equipment in a timely manner. They ensured before they left I understood how to use the equipment.

5 years ago

Reply from Vivint

Thank you for your feedback , Kenneth! We are so glad to hear about your experience with your equipment and how you're loving your system.

Jan. 30th, 2021

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Verified Customer

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Iesha Rogers Dolton, IL

I can never hear my doorbell ring and my sensors doesn't work tech did not help having a bad experience. The only good thing is I do not have to charge my doorbell for it to work. Reps are pleasant when they want you to sign up and take your money but when you need help it's not very beneficial.

5 years ago

Reply from Vivint

Thank you for your feedback, Iesha. We appreciate your honesty about your experience with your sensors  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Verified Customer

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Dwight Hodges Richmond, TX

It's been great. The camera is clear with great sound. No problems. Would like to add more services.

5 years ago

Reply from Vivint

Thank you for your feedback, Dwight! We are so glad to hear about your experience with Vivint and how you're loving your system.

Jan. 19th, 2021

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Verified Customer

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Lisa New River, AZ

Vivant has been an ok service. I have 3 cameras and they go offline often and do not work! Very frustrating that I pay this amount of money for a system that does not work half the time.

5 years ago

Reply from Vivint

Thank you for your feedback, Lisa. We appreciate your honesty about your experience with  your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Verified Customer

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Malba Wynn Maricopa, AZ

This is the WORST company we have ever dealth with. These people can NOT be trusted!!! They are scammers and pray on people that do not understand the type of services they are previding. We are in the process of hiring a lawyer to get out of this mess.

5 years ago

Reply from Vivint

Thank you for your feedback , Malba. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Verified Customer

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Tami Tabacchi Fresno, CA

I called for assistance with saving a clip. The woman I spoke with couldn't help me and was totally worthless. I left a review on the phone call. Someone reached out to me and I advised they could contact me via email. That was the last I heard. So disappointed.

5 years ago

Reply from Vivint

Thank you for your feedback, Tami. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Verified Customer

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Melodee Packard Roseville, CA

I HATE Vivint. I received a "FREE" doorbell. I did not need it so I cancelled the service within 30 days, since I am over 65 years old. They still have not cancelled my monthly payments. I DO NOT nor have I EVER used the service, other than hearing my doorbell ring. There is not anything hooked up in my house. use the service

5 years ago

Reply from Vivint

Thank you for your feedback, Melodee. We appreciate your honesty about your experience with  your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Verified Customer

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Mark Bressler Kenai, AK

AUGUST 4 - 2020 YOUR SALES MAN , TOLD ME I HAD 30 DAYS TO CANCEL OTHER SECURITY SYSTEM,BY OTHERS, HE WROTE A CANCELATION LETTER, I SIGNED,HE MAILED, I JOINED VIVIANT,WELL TITITIAM SAID I ONLY HAVE 3 DAYS TO CANCEL CONTRACT,I AM 68 , NOW TITITIAM WANTS $ 6000 CONTRACT I SIGNED WITH THEM, YOUR SALESMAN LIED TO ME , WHAT IS VIVINT GOING TO DO

5 years ago

Reply from Vivint

Thank you for your feedback, Mark. We appreciate your honesty about your experience with  your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Verified Customer

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Timothy Ramsey Indianapolis, IN

The equipment was not completely installed. I have one more sensor that needs to be installed but Customer Service says that I need to install it. I don't understand

5 years ago

Reply from Vivint

Thank you for your feedback, Timothy. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Verified Customer

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Dee Gonzales Hockley, TX

Very easy to manage. Love the fact that when I'm out of town. My doorbell rings on my phone. Great feature.

5 years ago

Reply from Vivint

Thank you for your feedback, Dee! We are so glad to hear about your experience with Vivint and how you're loving your system.

Jan. 19th, 2021

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Verified Customer

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Mike Omaha, NE

Meh at best, works when it wants to. Cameras work about 30% of the time, always offline more than not. Have called more times than I care to try and get it resolved. I finally gave up and don't use the system anymore.

5 years ago

Reply from Vivint

Thank you for your feedback , Mike. We appreciate your honesty about your experience with  your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Verified Customer

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James Lamb Little Rock, AR

It has been a good experience so far. I like having the ability to see outside without having to go outside.

5 years ago

Reply from Vivint

Thank you for your feedback, James! We are so glad to hear about your experience with your services and how you're loving your system.

Jan. 30th, 2021

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Verified Customer

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Roderick Goodwin Columbia, SC

The only issue I have is that the monthly rate is a little more than anticipated& unfortunately the service provider I came from now has better rates and services

5 years ago

Reply from Vivint

Thank you for your feedback, Roderick. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Verified Customer

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Allen S Simpsonville, SC

The Vivint system is very easy to use, whether in home or remote. It is reliable and we feel very secure.

5 years ago

Reply from Vivint

Thank you for your feedback, Allen! We are so glad to hear about your experience with your services and how you're loving your system.

Jan. 30th, 2021

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Verified Customer

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Ambika Sutherland Hampton, GA

My experience could have been better in regards to my switch from one company to the next. I didn't receive a reimbursement

5 years ago

Reply from Vivint

Thank you for your feedback, Ambika. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Verified Customer

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Eugene Mims Atlanta, GA

I am very pleased with service. Away from home feel security camera are working and my family are safe.

5 years ago

Reply from Vivint

Thank you for your feedback , Eugene! We are so glad to hear about your experience with your camera and how you're loving your system.

Jan. 30th, 2021

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Verified Customer

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Julie & Stacy Dominy Macon, GA

The sales team was great, install and hardware BUT we constantly go out of service and have to reboot all devices. We constantly get messages saying our bill not paid and call only to be told it is fine. I would say very unreliable and we are stuck with this since we are paying for hardware. Go another direction!!!!!

5 years ago

Reply from Vivint

Thank you for your feedback, Julie. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Verified Customer

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N. Martin Knoxville, TN

Only because of my seling Agent, it has been very good. He has continued to help months later if I had a question, problem, etc.

5 years ago

Reply from Vivint

Thank you for your feedback, N. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Verified Customer

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David A DeWitt Brighton, TN

Not good since I had this service only problem There's always interruption from the dead that it was install till today it took 2 month to fix that issues of the first payment and in those 2 month it was hell getting call every 2 days about the payment There's always interruptions Am I cameras Have a not been working Since the several 22nd 2020

5 years ago

Reply from Vivint

Thank you for your feedback, David We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Verified Customer

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Debbra ward Memphis, TN

Very good. As soon as alarm goes off I receive an email. Let's me know that they are on top of things

5 years ago

Reply from Vivint

Thank you for your feedback, Debbra. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Verified Customer

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Gene Conerly Jackson, MS

Very poor, had service since august, I didn't get all of my sensors installed, they kept calling for me to pay a bill every day! I was credited for 3 months, they said it was cancelled, I still haven't gotten my other sensor installed, no one has contacted me or anything

5 years ago

Reply from Vivint

Thank you for your feedback, Gene. We appreciate your honesty about your experience with your billing and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Verified Customer

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Aaron Fredericktown, PA

great system is easy to use but mobile app not very secure anyone that can use ur phone can disarm the system

5 years ago

Reply from Vivint

Thank you for your feedback, Aaron! We are so glad to hear about your experience with your app and how you're loving your system.

Feb. 1st, 2021

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Verified Customer

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Cathy Festa Mebane, NC

I the beginning, my app worked differently. Also, my front door lock doesn't automatically lock.lock sometimes automatically and someti.es i

5 years ago

Reply from Vivint

Thank you for your feedback , Cathy. We appreciate your honesty about your experience with your door lock  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 31st, 2021

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Verified Customer

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miles hamrick Charlotte, NC

reponse to door opening slow,not all my window on system and price seams to fluctuate i the camera outside,inside could get some modification.

5 years ago

Reply from Vivint

Thank you for your feedback , Miles. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Verified Customer

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Jennifer Whitney North Pole, AK

Terrible. I am paying for a service that I don't get. My main reason for getting it was to be able to watch my kids from work. Screen freezes constantly. Can't see them and can't talk to them like I should be able to. Absolute waste of my money.

5 years ago

Reply from Vivint

Thank you for your feedback, Jennifer. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 31st, 2021

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Verified Customer

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Robert Davis Victorville, CA

Poor I changed companies to Vivint. Was informed that we would make one payment to them and they would pay the leasing company for equipment. Well that didn't happen and I was reported to credit bureau. Even after explaining situation they didn't care. I cannot wait until contract is up.

5 years ago

Reply from Vivint

Thank you for your feedback, Robert. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Verified Customer

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Danyale R Parrish Oakley, CA

Very good & effective in deterring people who approach the property. Feel safe in home and when away from home.

5 years ago

Reply from Vivint

Thank you for your feedback , Danyale! We are so glad to hear about your experience with your services and how you're loving your system.

Jan. 31st, 2021

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Verified Customer

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Mason Timothy Brigham City, UT

Sales team was really good. Install team was okay at best. Left a mess and some of the equipment that was installed like the door sensors fell out. At to reinstall them.

5 years ago

Reply from Vivint

Thank you for your feedback , Mason. We appreciate your honesty about your experience with your installation  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Verified Customer

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Elizabeth Kellan Odessa, TX

Not good. I was lied to when I bought a new house and they started service they're saying that they would pay off the equipment at my old home and they never paid it off I have called six times and all they do is lie.

5 years ago

Reply from Vivint

Thank you for your feedback, Elizabeth. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Verified Customer

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Derick Townsend Yuba City, CA

Confused on some things. Thankful the reps I have called for help have been professional, curious and kind.

5 years ago

Reply from Vivint

Thank you for your feedback, Derick! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 1st, 2021

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Verified Customer

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Paul E Fulchino West Palm Beach, FL

Fantastic service on all dimensions‚ quality of cameras, thorough content and reporting , responsive Cust support

5 years ago

Reply from Vivint

Thank you for your feedback , Paul! We are so glad to hear about your experience with your cameras and how you're loving your system.

Feb. 1st, 2021

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Verified Customer

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Frances Memphis, TN

Great, the technician was so nice and helpful. I wish I could Romberg her name, she gets a 5 out of 5!

5 years ago

Reply from Vivint

Thank you for your feedback, Frances! We are so glad to hear about your experience with Romberg and how you're loving your system.

Feb. 1st, 2021

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