Vivint: Read 8,283 User Reviews From Real Homeowners

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Verified Customer

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John Bittle Martinsburg, WV

2ly easy system to use. I have had one technical glitch that was solved by Customer service after two telephone consultations.

5 years ago

Reply from Vivint

Thank you for your feedback , John! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 10th, 2021

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Verified Customer

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Debbie Roberts Texarkana, TX

Don‚Äôt like I can‚Äôt speak to someone that speaks 3 English. I have asked twice for a service call and told they couldn‚Äôt do that. When I asked for supervisor I was told none available!

5 years ago

Reply from Vivint

Thank you for your feedback , Debbie. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Verified Customer

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Geneva Stephens Fort Wayne, IN

I don‚Äôt like the idea that we couldn‚Äôt cancel we fell on hard times financially and no longer can afford this unit but can‚Äôt cancel without destroying our credit. This wasn‚Äôt explained when we signed uo

5 years ago

Reply from Vivint

Thank you for your feedback, Geneva. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Verified Customer

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El Mc Kinney, TX

Horrible cancellation experience that took 3 months! No written notice after you cancel so you have to take their word that the contract truly has been cancelled. Had to keep calling them every other week for 3 months to get out of it and money refunded. The absolute worst customer service experience.

5 years ago

Reply from Vivint

Thank you for your feedback . We appreciate your honesty about your experience with your cancelation  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Verified Customer

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Cynthia J Sykes Denver, CO

The driveway camera will go offline for no reason, stay off a few days, then come back on. It is difficult to find answers to my questions on the application

5 years ago

Reply from Vivint

Thank you for your feedback, Cynthia. We appreciate your honesty about your experience with your camera and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Verified Customer

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Amanda Winkle Columbus, OH

my door does not lock half the time so i have to stand there and hold the door closed it also does not unlock by phone have to use the key pad and still pull on the door

5 years ago

Reply from Vivint

Thank you for your feedback , Amanda. We appreciate your honesty about your experience with doorlock and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Verified Customer

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Stephanie Chestnut Maple Heights, OH

Camera keep STIP WORKING, alarm keeps going off cause of sensors etc water sensor been stop working it‚Äôs just going bad keep rebooting from panel I cnt even watch my house while I‚Äôm away

5 years ago

Reply from Vivint

Thank you for your feedback, Stephanie. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Verified Customer

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Steve Jenkins Keenesburg, CO

Easy to use easy to understand and anytime an alarm is triggered I immediately get a notification.

5 years ago

Reply from Vivint

Thank you for your feedback, Steve! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 10th, 2021

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Verified Customer

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Aaron Christopher Minot, ND

It works. So far, we have been pleased. Although we do feel like some of the deals we were offered were not quite what they were made out to be.

5 years ago

Reply from Vivint

Thank you for your feedback, Aaron! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 10th, 2021

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Verified Customer

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Kim Metzger Casa Grande, AZ

So far only 1 person has done what they said they would do.the amazing lady I spoke with on Thursday was fantastic and her and her team followed through with a promise that 6 other people made. These questions DO NOT reflect on her at all. I would give her perfect scores but definitely not vivint as a whole which is what your asking for.

5 years ago

Reply from Vivint

Thank you for your feedback, Kim. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Verified Customer

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Luv Spence Franklin, VA

I do not like how my security system keeps going offline alot. An not wanting to work. Also How I was lied to about how much I would pay an how long.

5 years ago

Reply from Vivint

Thank you for your feedback, Luv. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Verified Customer

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Heather Ouzinkie, AK

Do not want the online service, only wanted the equipment. After purchasing the equipment with cash and canceling the service, vivint will not service any equipment if it fails to work properly.

5 years ago

Reply from Vivint

Thank you for your feedback, Heather. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Verified Customer

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Valeria Perez El Cajon, CA

Terrible customer service, they‚Äôre liars, they hang up on you and just tell you want you want to hear. It took me about 5 calls to just cancel my account all they try to do it sell the entire call, they took money from my account claimed I‚Äôd get a refund and it never happened. WOULD NEVER RECOMMEND THIS COMPANY!

5 years ago

Reply from Vivint

Thank you for your feedback, Valeria. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Verified Customer

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Gary Circleville, OH

Performance is great. It would be nice if the verbal responses from panel were "friendly" no so mechanical

5 years ago

Reply from Vivint

Thank you for your feedback, Gary! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 9th, 2021

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Verified Customer

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Mike Miller Saraland, AL

Not happy at all, the thermostat fell off the wall over a month ago and has not worked since. Had to replace it with my old thermostat. One of the outside cameras has not worked in a month. The only thing consistent my monthly bill!

5 years ago

Reply from Vivint

Thank you for your feedback , Mike. We appreciate your honesty about your experience with your cameras  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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Danielle Barrow Oxford, PA

This was the worries experience I had ever had you call on and they can‚Äôt help you because they don‚Äôt know what going then you cancel your service and send the equipment but and they are still calling you telling you owe them money even though you don‚Äôt have there equipment

5 years ago

Reply from Vivint

Thank you for your feedback, Danielle. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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Lynn Quackenbush Houston, TX

The system works well, but some of the equipment is cheaply made and breaks (both key fobs broken after normal use). I'll still have to pay for them for months

5 years ago

Reply from Vivint

Thank you for your feedback, Lynn. We appreciate your honesty about your experience with  your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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Heather Parker Nashville, TN

The customer service has always been 5. I also have never had a problem with the service or equipment.

5 years ago

Reply from Vivint

Thank you for your feedback, Heather! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 9th, 2021

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Verified Customer

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Richard

We have nothing but trouble with this junk,had to take the thermostat out and put my old one back in,Vivint one shut down my heater when it was -5 degrees,every night a camera in my back yard says there‚Äôs someone in your back yard over and over all long biggest mistake I made signing a contract for it

5 years ago Edited September 14, 2021

Reply from Vivint

Thank you for your feedback, Richard. We appreciate your honesty about your experience with your equipment and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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Mike Layton, UT

Garage door opening very inconsistent with app. Get notifications door didn‚Äôt open/close when it did and doesn‚Äôt work occasionally unless I hit the button several times

5 years ago

Reply from Vivint

Thank you for your feedback, Mike. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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Terry Trout Fresno, CA

Everything is great except for half of our cameras don't work. When we called to report it, they told me that they would come out the look but it would be an extra fee.

5 years ago

Reply from Vivint

Thank you for your feedback, Terry. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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Elisa Palmdale, CA

I have asked for help on rebooting my system various times and I need someone to come to the house and I been told they will help over the phone and I explain it needs manually rebooting and I don't have the time to be on the phone with the other person. Therefore I will discontinue the services

5 years ago

Reply from Vivint

Thank you for your feedback, Elisa. We appreciate your honesty about your experience with  your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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Natasha Archuletta Denver, CO

Expected more from the service. Recorded videos don't always load, slow getting notification when someone approaches or rings my door bell or in my boundaries.

5 years ago

Reply from Vivint

Thank you for your feedback, Natasha. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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Philip Worthington Durham, NC

System seems to work well, but it's difficult to get service. I need a technician to come back out to my home to move sensors and I cannot get anyone to help me

5 years ago

Reply from Vivint

Thank you for your feedback, Philip! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 9th, 2021

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Verified Customer

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Kelly Velarde San Pablo, CA

Not great at all. The customer service doesn‚Äôt know what department to send you too. I was transferred 6 times before I was able to get to the right one. I unsubscribed from the emails several months ago and still I am receiving emails.

5 years ago

Reply from Vivint

Thank you for your feedback, Kelly. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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Annette M Bostick Covington, GA

5. The camera clarity and sound is wonderful. I would receive a call immediately if something is wrong.

5 years ago

Reply from Vivint

Thank you for your feedback, Annette! We are so glad to hear about your experience with your camera and how you're loving your system.

Feb. 9th, 2021

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Verified Customer

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Kristina Torres Colorado Springs, CO

Neither Vivint router works. System is working through home Wi-Fi. When system is turned on a notice comes through the front door didn‚Äôt lock

5 years ago

Reply from Vivint

Thank you for your feedback, Kristina. We appreciate your honesty about your experience with your door lock  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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BRITTANY J WILBANKS Aurora, CO

When I needed help, it has been a bit rough to get answers but eventually someone figures it out. Always nice people when I do call in.

5 years ago

Reply from Vivint

Thank you for your feedback, Brittany. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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Chris Swanther Las Vegas, NV

great product, very responsive and reliable. however, extremely unsatisfied they wanted me to pay $50 just to link it with my garage door opener

5 years ago

Reply from Vivint

Thank you for your feedback, Chris. We appreciate your honesty about your experience with your equipment  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible

Feb. 9th, 2021

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Verified Customer

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Brenda L Blood3 Des Moines, IA

I don't like that they don't hook up the rest of my doors like my other company so I could hear which stores are opening currently I only hear one door on the panel the panel

5 years ago

Reply from Vivint

Thank you for your feedback , Brenda. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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ISAAC LARTEY Evans, GA

Over the phone service is below standards. Vivint products are working ok could be better. Need to be refund for equipment I returned

5 years ago

Reply from Vivint

Thank you for your feedback, Isaac. We appreciate your honesty about your experience with your equipment  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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Ed lucas Alliance, NE

We were scammed and lied to! We were told we had 30 day free trial. That was a lie. Messed up our accounts. And when we tried to call in to have them come get their equipment, the wouldn't answer the phone. When we finally got through, they said we were too late! They are LIARS AND CHEATS!

5 years ago

Reply from Vivint

Thank you for your feedback, Ed. We appreciate your honesty about your experience with  your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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Robert Jones Jr Uniontown, PA

Equipment is junk! Have had technicians out several times! To expensive for the quality of junk! Sales man did know what he was talking about! After it was installed I contacted the sales about having it removed from my house! Never responded! Would never recommend this company to anybody!

5 years ago

Reply from Vivint

Thank you for your feedback, Robert. We appreciate your honesty about your experience with your equipment  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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Denise Grant-smith Oklahoma City, OK

I was charged a second installation fee when I wasn‚Äôt suppose to and they still to this day have not refunded my money nor responded to emails or my phone calls. Very 1 customer service in my opinion and just after the customers money. It would be nice if they would make this right with me!!!

5 years ago

Reply from Vivint

Thank you for your feedback , Denise. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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Anonymous Ogden, UT

Lying door-to-door sales kid. Claimed this system worked without wifi & ran on its own cellular connection. Didn't find out the truth until the tech was installing & there were holes all over the house.

5 years ago

Reply from Vivint

Thank you for your feedback. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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Maria Sioux City, IA

I‚Äôve called several times to have a problem fixed with my app. And several times I was told that the app is having a ‚Äúglitch‚Äù. It has been a few months now and I am unable to view what‚Äôs going on while I am not home. I am unable to see from my panel as well.

5 years ago

Reply from Vivint

Thank you for your feedback, Maria. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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Anonymous Chesapeake, VA

3 interface, but unreliable. The system has failed several times in less than a year. The monitor screen goes blank and dark for no reason. Security has been bypassed several times

5 years ago

Reply from Vivint

Thank you for your feedback. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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Bryan Levon Willoughby, OH

its ok....not much to report....would be nice to have other offerings that tie into the system and do not drastically up the cost

5 years ago

Reply from Vivint

Thank you for your feedback, Bryan. We appreciate your honesty about your experience with your prices  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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LisaMarie Aman Schertz, TX

AWFUL SADLY I have been trying to get reimbursed since September 2020 of a $375 charge for equipment that was returned on opened under the 30 day policy which they received in their warehouse I am waiting on a $54 Charge reimbursement on services I did not have and a $10 cancellation fee that was done incorrectly

5 years ago

Reply from Vivint

Thank you for your feedback , Lisa. We appreciate your honesty about your experience with  your billing  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Verified Customer

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Jordan Holton

Happy with the original sale and installation process. No follow up since. Dissapointed that I'm not able to add a Z-Wave entry lock on my own.

5 years ago

Reply from Vivint

Thank you for your feedback , Jordan. We appreciate your honesty about your experience with your door lock and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Verified Customer

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Mark lafave Colorado Springs, CO

The sales guy was very pushy and when I signed up the installer was there ready to go and to was 9 o'clock pm and he was there for over an hour and left a mess of saw dust

5 years ago

Reply from Vivint

Thank you for your feedback, Mark. We appreciate your honesty about your experience with your installation  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Verified Customer

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Jose avina Longmont, CO

1. I hate the app it never works right and takes forever to load. 2. I have been having so much trouble getting a $200 refund. Its literally been months of me calling. 3. I have NEVER had a good experience with vivint and when I'm able to disconnect im going to.

5 years ago

Reply from Vivint

Thank you for your feedback, Hose. We appreciate your honesty about your experience with the app  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Verified Customer

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Cary Lubbock, TX

It has been good. The customer service seemed to be new at his job and it took a while to get problem resolved but he got the job done.

5 years ago

Reply from Vivint

Thank you for your feedback . Cary! We are so glad to hear about your experience with your installation and how you're loving your system.

Jan. 27th, 2021

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Verified Customer

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Kameisha Saint Louis, MO

Great! They are urgent when my alarm goes off by accident and will call me or my mother to verify I am safe.

5 years ago

Reply from Vivint

Thank you for your feedback , Kameisha! We are so glad to hear about your experience with your services and how you're loving your system.

Jan. 27th, 2021

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Verified Customer

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Ron Cobb Charleston, WV

Man y problems with cameras over 30-40 minute wait to talk to someone if you have false alarm have go though and automate. System and the police arrive be fir I can get through

5 years ago

Reply from Vivint

Thank you for your feedback, Ron. We appreciate your honesty about your experience with cameras  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Verified Customer

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Daniel Gagne

Provides a very good product and support. Every time I had an issue the phone support was able to resolve it quickly.

5 years ago

Reply from Vivint

Thank you for your feedback , Daniel! We are so glad to hear about your experience with your services and how you're loving your system.

Jan. 27th, 2021

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Verified Customer

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Tim House Cheyenne, WY

Great product but if I could afford one more camera I would on the rear of our hose like we have in the front

5 years ago

Reply from Vivint

Thank you for your feedback , Tim! We are so glad to hear about your experience with your services and how you're loving your system.

Jan. 27th, 2021

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Verified Customer

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Brandon S. Atchison Sacramento, CA

Amazing wall panel, very easy to use smart phone app, incredibly fast to arm when leaving the house...

5 years ago

Reply from Vivint

Thank you for your feedback, Brandon! We are so glad to hear about your experience with your services and how you're loving your system.

Jan. 27th, 2021

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Verified Customer

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Cheryl Keys Houston, TX

Like the notifications. Don't like that Vivint can't cover all rooms due to wiring that Vivint used from a previous security company that is not compatible with Vivint's system..

5 years ago

Reply from Vivint

Thank you for your feedback , Cheryl. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Verified Customer

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Chuck Hope McKinney, TX

We like how much better your app works compared to our last security company. It actually works and doesn't lag.

5 years ago

Reply from Vivint

Thank you for your feedback , Chuck! We are so glad to hear about your experience with your services and how you're loving your system.

Jan. 27th, 2021

Vivint Reviews