Vivint: Read 8,283 User Reviews From Real Homeowners

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Verified Customer

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Cynthia Pierce Sacramento, CA

Something is happening with the camera. At night it goes to a white background with thin streak lines and not picture.

5 years ago

Reply from Vivint

Thank you for your feedback, Cynthia. We appreciate your honesty about your experience with your camera and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 3rd, 2021

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Verified Customer

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Lonnie Belton, TX

The system makes you feel secure. Anytime you call on that they are there they help. I wish they had just a little lower price on their equipment.

5 years ago

Reply from Vivint

Thank you for your feedback , Lonnie. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 3rd, 2021

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Verified Customer

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Cindy

The equipment works, and we have always just liked it. Customer service is always available to help.

5 years ago

Reply from Vivint

Thank you for your feedback, Cindy! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 3rd, 2021

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Verified Customer

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Patrick Houston, TX

The best thing about using Vivint for home security is the secure equipment. It works well with my home.

5 years ago

Reply from Vivint

Thank you for your feedback, Patrick! We are so glad to hear about your experience with your equipment and how you're loving your system.

Mar. 3rd, 2021

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Verified Customer

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Brad Brewer Goodyear, AZ

Good Quality products at a good price point. Support is responsive but lacks depth of knowledge and follow up with customer

5 years ago

Reply from Vivint

Thank you for your feedback , Brad! We are so glad to hear about your experience with customer support and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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Wanda Bradley Midland, TX

I am very pleased with it. Took care of my house through all the cold. I‚Äôm thrilled to have it.

5 years ago

Reply from Vivint

Thank you for your feedback  Warren! We are so glad to hear about your experience with your equipment and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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Gilbert Apodaca El Mirage, AZ

It keeps breaking up when I try to talk to someone or communicate with someone at my door if there‚Äôs not even a good Wi-Fi connection not a major problem

5 years ago

Reply from Vivint

Thank you for your feedback  Gilbert. We appreciate your honesty about your experience with  your doorbell camera and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 2nd, 2021

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Verified Customer

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kyle dimen

It has been great anytime you have questions everyone is so helpful and I have not had a problem with anything at all

5 years ago

Reply from Vivint

Thank you for your feedback  Kyle! We are so glad to hear about your experience with customer service and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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Linda Peel McHenry, IL

Very helpful and available immediately anytime I call. I love the app to turn alarm on / off very simply from anyo

5 years ago

Reply from Vivint

Thank you for your feedback  Linda! We are so glad to hear about your experience with customer support and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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Kimberly Plainview, TX

The rates are competitive. Customer service is supreme. They listen so they are able to meet your needs.

5 years ago

Reply from Vivint

Thank you for your feedback  Kimberly! We are so glad to hear about your experience with customer service and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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Tara Louisville, KY

That I‚Äôm able to have my home secure when I‚Äôm not at home and that I‚Äôm able to arm my house with my smart phone

5 years ago

Reply from Vivint

Thank you for your feedback  Tara! We are so glad to hear about your experience with your app and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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Holly Pomona, CA

The service technician fell through my ceiling from the attic on 01/14/2021. It's been a month and a half and Vivint's Home Damaged Claim Dept. has done nothing to help!

5 years ago

Reply from Vivint

Thank you for your feedback  Holly. We appreciate your honesty about your experience with  this home damage issue and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible

Mar. 2nd, 2021

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Verified Customer

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Lucas Elkhorn, NE

The quality of the product isn‚Äôt worth the overall long-term investment they make you commit to. On top of poor customer service and mixed communication, tell the door to door salesman ‚Äúno‚Äù and close the door. I have more camera and security devices now and feel less secure due to the for app quality and equipment.

5 years ago

Reply from Vivint

Thank you for your feedback  Lucas. We appreciate your honesty about your experience with  the equipment and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible

Mar. 2nd, 2021

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Verified Customer

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Kayla Tully Sulphur Springs, TX

I love VIVINT. Our car was broken into and because of VIVINT, the police were able to catch the perpetrators.

5 years ago

Reply from Vivint

Thank you for your feedback  Kayla! We are so glad to hear about your experience with your cameras and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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Jeremy Callahan Rockford, IL

Numerous complaints about equipment failure and they keep giving me refurbished equipment that does not work. Even though everything is supposed to be under warranty

5 years ago

Reply from Vivint

Thank you for your feedback  Jeremy. We appreciate your honesty about your experience with your equipment and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 2nd, 2021

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Verified Customer

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Angela Richmond, TX

Best decision I ever made... visually clear, great customer service, impeccable sound quality. I have never felt safer

5 years ago

Reply from Vivint

Thank you for your feedback  Angela! We are so glad to hear about your experience with customer service and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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Anthony Lucero Converse, TX

Way too expensive on cameras and dvr that I can only use on your system. Almost like charging for cable boxes at over $100 per item

5 years ago

Reply from Vivint

Thank you for your feedback Anthony. We appreciate your honesty about your experience with pricing and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 2nd, 2021

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Verified Customer

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Kyle Arizola Salado, TX

I dislike how I been having issue with my front door lock and every time it doesn‚Äôt get fixed and won‚Äôt send someone to fix it due to COVID but didn‚Äôt have an issue coming to my house to install during COVID

5 years ago

Reply from Vivint

Thank you for your feedback  Kyle. We appreciate your honesty about your experience with your door lock and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 2nd, 2021

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Verified Customer

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Justin Killeen, TX

They were quick to respond and solved my issues. It is easy to use and easy to know if there's an issue.

5 years ago

Reply from Vivint

Thank you for your feedback Justin ! We are so glad to hear about your experience with your equipment and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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Luis San Bernardino, CA

Vivint is reliable. If I have any alarms triggered, they call right away. It also gives me a good digital feedback on my phone.

5 years ago

Reply from Vivint

Thank you for your feedback  Luis! We are so glad to hear about your experience with your equipment and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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George Clarksville, TN

They keep everything working good and tell me if something's wrong. If I have a problem all I have to do is call them.

5 years ago

Reply from Vivint

Thank you for your feedback  George! We are so glad to hear about your experience with customer support and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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Allen Valdosta, GA

Customer support was very pleasant and knowledgeable. I like the cameras and feel safe with Vivint.

5 years ago

Reply from Vivint

Thank you for your feedback  Allen! We are so glad to hear about your experience with customer support and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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Omar Union, NJ

Their customer service gives the best responses when we have a problem. They're pretty accomodating. The system is reliable.

5 years ago

Reply from Vivint

Thank you for your feedback Omar ! We are so glad to hear about your experience with customer service and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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Dan Gatto Lodi, CA

Sytem is great, however we were told that our buy out from our adt system would be taken care of, now our sales person will not respond

5 years ago

Reply from Vivint

Thank you for your feedback, Dan. We appreciate your honesty about your experience with  your buyout and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 26th, 2021

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Verified Customer

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Ronnie Mirabal East Hartford, CT

Everything works. But sometimes the cameras don‚Äôt send the notifications when someone is around

5 years ago

Reply from Vivint

Thank you for your feedback, Ronnie. We appreciate your honesty about your experience with your camera and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 26th, 2021

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Verified Customer

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Riley Oakland, CA

Do not like how the sales reps are not upfront about the financial aspect of the service ie., not disclose pulling a hard inquiry to finance the purchase of the equipment thru a 3rd party.

5 years ago

Reply from Vivint

Thank you for your feedback , Riley. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 27th, 2021

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Verified Customer

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Cristobal Murguia Shepherdsville, KY

Great sense of security, love the quality of the cameras and how friendly the system its to operate

5 years ago

Reply from Vivint

Thank you for your feedback , Cristobal! We are so glad to hear about your experience with your cameras and how you're loving your system.

Feb. 26th, 2021

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Verified Customer

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Patricia Reynolds Lees Summit, MO

The installer did a good job walking us through how to use the system. We have had only one problem and it was solved with one phone call.

5 years ago

Reply from Vivint

Thank you for your feedback , Patricia! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 26th, 2021

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Verified Customer

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Sandra Shea Glendale, AZ

I like this security system except that when I want to view a video for a specific time of day it does not allow me to do that.

5 years ago

Reply from Vivint

Thank you for your feedback, Sandra! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 26th, 2021

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Verified Customer

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Robyn Neal Memphis, TN

The customer service is great, as well as the time frame that a technician arrives to solve a problem

5 years ago

Reply from Vivint

Thank you for your feedback, Robyn! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 26th, 2021

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Verified Customer

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Cecilia Araujo Amarillo, TX

Got broke into my car and nothing was recorded then my car his stolen and nothing g was recorded, we called Vivint and asked just told us it needed to be rebooted but couldn‚Äôt get any images , sorry but am upset with this company

5 years ago

Reply from Vivint

Thank you for your feedback , Cecilia. We appreciate your honesty about your experience with  your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Jasmin Legue

Initially information from the first call did not match what the installer said. It created alot of frustration and grief. It several weeks to resolve those issues.

5 years ago

Reply from Vivint

Thank you for your feedback, Jasmin . We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Jeffrey D Dwerlkotte Lincoln, NE

I am stuck in a contract for something I am not pleased with. I like the stand alone items like the doorknob and the garage door opener but don't need Vivint to use them. The door bell camera is not as good as Ring and I don't use the security option.

5 years ago

Reply from Vivint

Thank you for your feedback , Jeffery! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 16th, 2021

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Verified Customer

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Cody Carlotta Lathrop, CA

Bad customer service I didn't realise your sales person added a garage remote in the cost. I even told him I didn't need the garage because I was putting in dog doors. I want OUT of this contract and the garage never worked and now I am being told even if I return the equipment I still have to pay. Which I think is wrong

5 years ago

Reply from Vivint

Thank you for your feedback, Cody! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 16th, 2021

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Verified Customer

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James Campbell Suwanee, GA

It‚Äôs state of the art! I love the notifications and the cameras. I feel very safe and secure now.

5 years ago

Reply from Vivint

Thank you for your feedback, James! We are so glad to hear about your experience with your cameras and how you're loving your system.

Feb. 26th, 2021

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Verified Customer

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Douglas Cook Hemet, CA

Customer services from installers in up to support have been great. Equipment is simple to use and has been mostly reliable

5 years ago

Reply from Vivint

Thank you for your feedback, Douglas! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 26th, 2021

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Verified Customer

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Darren Ashby Columbus, OH

Have had a few issues with the equipment. Cameras not recording consistently and recordings not always playable. Long wait times when calling tech support.

5 years ago

Reply from Vivint

Thank you for your feedback, Darren. We appreciate your honesty about your experience with  your cameras and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Susan Shortridge Norfolk, VA

I have trouble since the start up of my service. Can't get a hold of original people who set it up. Hard talking to customer service. You get transfered multiple times and have to explain each time. Can't cancel cause you are stuck with the contract.

5 years ago

Reply from Vivint

Thank you for your feedback , Susan. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Doug Pruitt Owasso, OK

I have sent multiple emails with all of the problems we have had. Your customer service is nonexistent, you do not return calls or emails, equipment malfunctions and you tell the customer it‚Äôs up to them to fix it. And on and on

5 years ago

Reply from Vivint

Thank you for your feedback, Doug. We appreciate your honesty about your experience with  your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Jean DeSmith Woodland, CA

So far so good. Happy with my service so far. Haven‚Äôt had any issues that weren‚Äôt fixed in a timely matter.

5 years ago

Reply from Vivint

Thank you for your feedback, Jean! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 26th, 2021

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Verified Customer

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Jose Alfredo Cardenas Joplin, MO

The ease of use and service has been good. However, the glass break sensors continuously lose communication and the panel has to be restarted.

5 years ago

Reply from Vivint

Thank you for your feedback, Jose! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 26th, 2021

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Verified Customer

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Adele Lalich Parker, CO

I appreciate being able to see who is at the door so I can choose to speak with them or ignore them.

5 years ago

Reply from Vivint

Thank you for your feedback, Adele! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 26th, 2021

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Verified Customer

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Dawud Akbar Fairburn, GA

Nice system however it is way over priced you put a doorbell and camera on credit with a 700% increase with the industry standard

5 years ago

Reply from Vivint

Thank you for your feedback, Dawud. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 26th, 2021

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Verified Customer

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Kevin Dunn Cheyenne, WY

Your customer service sucks. We have problems with our door bell camera but your technicians are incompetent don‚Äôt know what they are doing. This is the worst mistake we have ever done I bad mouth your company every chance I get. Is that detailed enough or would you like me to continue

5 years ago

Reply from Vivint

Thank you for your feedback, Kevin. We appreciate your honesty about your experience with your camera and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Michael Anthony Thompson Richton Park, IL

I requested the doorbell with my install, never got it or the call I was supposed to get. I got charged for replacement sensor, it was never mentioned there was a charge.

5 years ago

Reply from Vivint

Thank you for your feedback, Michael. We appreciate your honesty about your experience with your doorbell and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Laura Amison Hopewell, VA

My front door lock is not working properly. It does not completely lock. It is not aligned properly. My front camera flickers on the screen at night time.

5 years ago

Reply from Vivint

Thank you for your feedback , Laura. We appreciate your honesty about your experience with your camera and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Edy Garcia Fremont, NE

Vivint came to my house and lied in my face. I dont even activate the system cause I dont want think of you Vivint, liars, liars. Now I am stuck with a company that I dont trust, cheaters you lied to me and my family told us we had 30 to cancel when only was 3 days.

5 years ago

Reply from Vivint

Thank you for your feedback, Edy. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Darrell Hawkins Chesapeake, VA

Great company. Friendly salesman. The system is easy to use. I love that I can arm my house from anywhere.

5 years ago

Reply from Vivint

Thank you for your feedback , Darrell! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 27th, 2021

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Verified Customer

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Nick Liberty, MO

Horrible - your door to door sales people are crooks. Vivint was the worst decision my wife has ever talked me into. I would never recommend Vivint to anyone and have actively told people to stay far away from Vivint and their awful excuse for a company and salespeople

5 years ago

Reply from Vivint

Thank you for your feedback , Nick. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 27th, 2021

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Verified Customer

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Dr. Celia Hilber McAllen, TX

I like the simplicity for using. I don‚Äôt like that it doesn‚Äôt record people close to the front sidewalk at night.

5 years ago

Reply from Vivint

Thank you for your feedback, Celia! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 10th, 2021

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