Vivint: Read 8,283 User Reviews From Real Homeowners

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Verified Customer

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Amy Biscombe Miami, FL

I love all of the new features on the new panel. I like the green/red light if it is armed or not.

5 years ago

Reply from Vivint

Thank you for your feedback, Amy! We are so glad to hear about your experience and how you're loving your system.

Mar. 11th, 2021

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Verified Customer

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Carrion Columbus Houston, TX

I love the cameras and footage. The customer service is excellent too. I have never had an issue with them at all.

5 years ago

Reply from Vivint

Thank you for your feedback, Carrion! We are so glad to hear about your experience with your cameras and how you're loving your system.

Mar. 11th, 2021

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Verified Customer

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Howard Harper Macon, GA

Like the great customer service. I also like the way that they update their equipment without me having to ask them.

5 years ago

Reply from Vivint

Thank you for your feedback, Howard! We are so glad to hear about your experience with our customer service and how you're loving your system.

Mar. 11th, 2021

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Verified Customer

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DONALD MCCLELLAN Norfolk, VA

I have had great experience with Vivint. When I needed a camera replaced they sent me another one within a week.

5 years ago

Reply from Vivint

Thank you for your feedback, Donald! We are so glad to hear about your experience and how you're loving your system.

Mar. 11th, 2021

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Verified Customer

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Jimmy Bennett Olive Branch, MS

Monitoring is great. Expensive. The price needs to come down especially since the equipment is paid for

5 years ago

Reply from Vivint

Thank you for your feedback, Jimmy! We are so glad to hear about your experience with monitoring and how you're loving your system.

Mar. 11th, 2021

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Verified Customer

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Patrick Hazelwood, MO

Whenever I had an issue, they took care of it and were able to explain what to do. I like the quick response time.

5 years ago

Reply from Vivint

Thank you for your feedback, Patrick! We are so glad to hear about your experience and how you're loving your system.

Mar. 11th, 2021

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Verified Customer

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Robert Albuquerque, NM

Good service, good equipment. I'm happy with them. Customer service is reliable and was very good for me.

5 years ago

Reply from Vivint

Thank you for your feedback, Robert! We are so glad to hear about your experience and how you're loving your system.

Mar. 11th, 2021

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Verified Customer

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Linda Karle Hartland, MI

I love that I can now see who's at my door before I open it. It makes me feel more secure in my home.

5 years ago

Reply from Vivint

Thank you for your feedback, Linda! We are so glad to hear about your experience with your doorbell and how you're loving your system.

Mar. 4th, 2021

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Verified Customer

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John Capitol Heights, MD

Accessibility. I have constant and consistent access to the app which monitors the homes cameras and monitors.

5 years ago

Reply from Vivint

Thank you for your feedback, John! We are so glad to hear about your experience and how you're loving your system.

Mar. 4th, 2021

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Verified Customer

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Deborah Orewiler Texas City, TX

Sometimes one dept. doesn't communicate with another dept. Appointments are promised and no one knows why no one didn't show up.

5 years ago

Reply from Vivint

Thank you for your feedback, Deborah. We appreciate your honesty about your experience and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Mar. 4th, 2021

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Verified Customer

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Jennifer Southfield, MI

Sometimes the cameras are clear and sometimes they are not. I like the features but they need to update the mobile app and provide clear vision for the security cameras.

5 years ago

Reply from Vivint

Thank you for your feedback , Jennifer. We appreciate your honesty about your experience with your cameras  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Barbara Riggle Rockaway Beach, MO

They seem to be a good company. When I forget to set the alarm, I can do it from my phone. I just like the equipment.

5 years ago

Reply from Vivint

Thank you for your feedback, Barbara! We are so glad to hear about your experience with your equipment and how you're loving your system.

Mar. 16th, 2021

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Verified Customer

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Scott Huntsville, AL

Each time I’ve asked for a check up or services, it has been performed. It never fails. I like that I can use the wireless service from my phone.

5 years ago

Reply from Vivint

Thank you for your feedback, Scott . We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Anonymous Chicago, IL

I like it but it could be better to have more information on how to change things but I like being able to see what is going on around my house.

5 years ago

Reply from Vivint

Thank you for your feedback . We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Gene Fort Myers, FL

Decided on Vivint because of their air monitoring. It gives me peace of mind. I have had no failures so far.

5 years ago

Reply from Vivint

Thank you for your feedback, Gene! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 3rd, 2021

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Verified Customer

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Ron

Our doorbell camera is not working and the bot on my cellphone is not helping me any. When we have problems, they send us the stuff we need to replace it.

5 years ago

Reply from Vivint

Thank you for your feedback, Ron . We appreciate your honesty about your experience with your doorbell camera  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Anonymous Bowling Green, KY

Most of the time customer service is pretty helpful. There have been a couple of times when it wasn’t. The system is reliable.

5 years ago

Reply from Vivint

Thank you for your feedback. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 3rd, 2021

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Verified Customer

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Hermogenes Sacramento, CA

They’ve been pretty reliable. It’s pretty easy to use. I know they are monitoring. I plan to keep Vivint for a while.

5 years ago

Reply from Vivint

Thank you for your feedback, Hermogenes. We appreciate your honesty about your experience with  your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 3rd, 2021

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Verified Customer

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Joeann Hattiesburg, MS

Vivint is a good company. I love it. The security system is good. I can see what is going on at my house wherever.

5 years ago

Reply from Vivint

Thank you for your feedback , Joeann! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 16th, 2021

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Verified Customer

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William Provo, UT

Good value. We’ve been very happy with how it works. We feel protected. When we call, our questions are answered.

5 years ago

Reply from Vivint

Thank you for your feedback, William! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 16th, 2021

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Verified Customer

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Martin Plano, TX

Best thing is the doorbell camera. It was installed in a day which was awesome. The rep was very knowledgeable.

5 years ago

Reply from Vivint

Thank you for your feedback, Martin! We are so glad to hear about your experience with your doorbell camera and how you're loving your system.

Mar. 16th, 2021

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Verified Customer

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David Dorr, MI

Being able to access the system from my phone and view my cameras is the best. I haven’t had any problems with it.

5 years ago

Reply from Vivint

Thank you for your feedback , David! We are so glad to hear about your experience with your camera and how you're loving your system.

Mar. 16th, 2021

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Verified Customer

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Glendall Mount Washington, KY

Other than the doorbell, the equipment has been outstanding. It is easy to use. If there is a problem, they send someone out to take care of it.

5 years ago

Reply from Vivint

Thank you for your feedback , Glendall. We appreciate your honesty about your experience with the doorbell  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Colby Orem, UT

Everything works well. It has the best features. We’ve had mostly good experiences with customer service.

5 years ago

Reply from Vivint

Thank you for your feedback, Colby! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 16th, 2021

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Verified Customer

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Lucy Colorado Springs, CO

The support team always able to help with my issues. I had a lot of issues. I am satisfied with the security I have.

5 years ago

Reply from Vivint

Thank you for your feedback, Lucy! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 16th, 2021

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Verified Customer

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Darleen

As far as I am concerned it does what it is supposed to. It gives me a sense of security. I’ve never had anyone else but I am happy with what I got.

5 years ago

Reply from Vivint

Thank you for your feedback , Darleen. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Sandra Virginia Beach, VA

The peace of mind Vivint offers makes me satisfied with it. They can answer any question I call about.

5 years ago

Reply from Vivint

Thank you for your feedback , Sandra! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 16th, 2021

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Verified Customer

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Miriam Marks, MS

It's nice. It tells us when there is a bad storm and when somebody is at the front or back door. The service people are pleasant.

5 years ago

Reply from Vivint

Thank you for your feedback, Miriam ! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 16th, 2021

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Verified Customer

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Ann

The best thing about Vivint is I can access it from my phone. They always take care of everything if something goes wrong.

5 years ago

Reply from Vivint

Thank you for your feedback, Ann ! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 16th, 2021

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Verified Customer

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Candice Young Hiram, GA

My recording doesn‚Äôt stream. And I don‚Äôt have all the features that were offered to me and working the equipment wasn‚Äôt properly explained because all features weren‚Äôt active and no follow up was offered.

5 years ago

Reply from Vivint

Thank you for your feedback, Candice . We appreciate your honesty about your experience with your equipment  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Carolyn J Mendibles Clovis, CA

we have been very pleased with Vivint. If any questions and concerns we can call and get help right away.

5 years ago

Reply from Vivint

Thank you for your feedback , Carolyn! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 16th, 2021

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Verified Customer

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Kaster Jackson Brandon, MS

The young man who presented services and his availability following setup was incredible. The simplicity and clarity of camera visuals and overall system are great.

5 years ago

Reply from Vivint

Thank you for your feedback, Kaster . We appreciate your honesty about your experience with  your cameras and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Seth Hudson Cape Girardeau, MO

Love the App and easiness to use. The way the service works when an alarm is triggered is flawless. Highly recommend.

5 years ago

Reply from Vivint

Thank you for your feedback, Seth! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 3rd, 2021

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Verified Customer

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Debra Cartrette Thomasville, NC

We seem to have issues with our back door sensor all the time. We changed batteries and sometimes it works and sometimes it doesn't.

5 years ago

Reply from Vivint

Thank you for your feedback, Debra. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 3rd, 2021

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Verified Customer

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Andrew Stevens Lawrenceville, GA

It‚Äôs been very convenient. We‚Äôre fans. We really like being able to handle it all remotely.

5 years ago

Reply from Vivint

Thank you for your feedback, Andrew. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 3rd, 2021

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Verified Customer

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Felicia Young Richmond, TX

No problems I love it I feel safe it's good to see and know who‚Äôs at your door at home or away.

5 years ago

Reply from Vivint

Thank you for your feedback , Felicia! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 3rd, 2021

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Verified Customer

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Sarah McBrine Carrollton, TX

Vivint has been good on responsiveness, for the price I wish they would do annual maintenance of the systems they installed at my house though.

5 years ago

Reply from Vivint

Thank you for your feedback, Sarah. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 3rd, 2021

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Verified Customer

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Frank McDonald Kansas City, MO

I appreciated the personal service in adjusting my auto garage door, kitchen door and sliding glass door.

5 years ago

Reply from Vivint

Thank you for your feedback , Frank! We are so glad to hear about your experience with your garage door and how you're loving your system.

Mar. 3rd, 2021

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Verified Customer

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Sedricka Courman Beaufort, NC

The system has been great. If I have an issue with anything, customer service is always willing to help me.

5 years ago

Reply from Vivint

Thank you for your feedback, Sedricka! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 3rd, 2021

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Verified Customer

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Kane Wyatt Carlsbad, NM

Too many false alarms due to faulty sensors. When there is an alarm, the screen of the phone app and the wall mounted controller freeze preventing you from responding to the alarm.

5 years ago

Reply from Vivint

Thank you for your feedback, Kane . We appreciate your honesty about your experience with your phone app  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Brenda Montoya Aurora, CO

Great customer service and quality product. Easy to use and provides a feeling of safety for the entire family.

5 years ago

Reply from Vivint

Thank you for your feedback , Brenda! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 3rd, 2021

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Verified Customer

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John Hendricks Rosamond, CA

It‚Äôs been helpful when I‚Äôve needed it to be , and very useful in protecting my property and family!

5 years ago

Reply from Vivint

Thank you for your feedback , John! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 3rd, 2021

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Verified Customer

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Matthew T Nute Kansas City, MO

Easy to use, convenient, the customer service and follow-up when I've had a question has been superb.

5 years ago

Reply from Vivint

Thank you for your feedback, Matthew. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 3rd, 2021

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Verified Customer

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Candy Caviglia Hartford, SD

Feeling of security, competent, easy use are most important to me. Vivint has provided this with excellent service.

5 years ago

Reply from Vivint

Thank you for your feedback , Candy! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 3rd, 2021

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Verified Customer

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Lavone Strong Goose Creek, SC

Monthly cost is more than expected. During the install I was not informed that I would be charged separately for the equipment and monitoring service

5 years ago

Reply from Vivint

Thank you for your feedback, Lavone . We appreciate your honesty about your experience with  your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Frank Morgan Torrington, WY

Things are good. I wish we could have more options for notifications. I also wish the load time was quicker getting the live feed.

5 years ago

Reply from Vivint

Thank you for your feedback, Frank. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 3rd, 2021

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Verified Customer

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Karen Cash Victoria, TX

Batteries go low too fast. I have replaced 1 sensor batteries and need to replace batteries in 2 more sensors. I have to wait for help.

5 years ago

Reply from Vivint

Thank you for your feedback , Karen. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 3rd, 2021

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Verified Customer

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Flynn Wallace Summerville, SC

It's easy to use and setup. What I don't like is how I get two different notices about when the bill is due.

5 years ago

Reply from Vivint

Thank you for your feedback , Flynn! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 3rd, 2021

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Verified Customer

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Micha Esters Evansville, IN

I keep having to reboot my panel so I don‚Äôt like that and it kind of takes a while before it actually rings through my phone but I do like that I can use my phone!

5 years ago

Reply from Vivint

Thank you for your feedback, Micha . We appreciate your honesty about your experience with  your equipment and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Mike Juenger O'fallon, IL

Install was terrific. Customer service was also great. Product: screen is currently broken so it can‚Äôt be used.

5 years ago

Reply from Vivint

Thank you for your feedback , Mike! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 3rd, 2021

Vivint Reviews