Vivint: Read 8,283 User Reviews From Real Homeowners

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Verified Customer

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Lamiaa Elkoulily Rocky Point, NY

You never respond to our concern, we had a bad camera since day one and it is still bad and another one is bad now and no one is addressing our concern

5 years ago

Reply from Vivint

Lamiaa, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Verified Customer

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Jose esquivel Odessa, TX

The equipment is advertised as the best yet the cameras under minumum light theyre terrible they dont kick on to record event. Like at all when its daylight theyll catch a bug flying by but not when its dark.

5 years ago

Reply from Vivint

Jose, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Verified Customer

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Allan and Erin Turner Painesville, OH

We previously had a contract with ADT before switching to you guys. When the system got installed, the technician kept all of the old ADT sensors in place. Now that the batteries are dying, your company wants to charge me $50 to replace each sensor!! I don't feel I should pay for something that was never initially installed!!!

5 years ago

Reply from Vivint

Allan, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Verified Customer

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Christian Paris Henderson, NV

Good so far , very quick responses anytime my alarm goes off whether it’s a false alarm or an actual issue.

5 years ago

Reply from Vivint

This is great feedback, Christian! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

May. 22nd, 2021

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Verified Customer

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Diana Ochoa Amarillo, TX

The app seems to have problems quite often. Sometimes I cannot get the app to work even at home where the router is close by.

5 years ago

Reply from Vivint

This is great feedback, Diana! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

May. 22nd, 2021

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Verified Customer

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Darren Conradson Berthoud, CO

Very easy to use and able to know what is going on at my door as well as knowing if my garage door is open or closed

5 years ago

Reply from Vivint

This is great feedback, Darren! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

May. 22nd, 2021

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Verified Customer

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Harriett Pratt Durham, NC

I like everything that it provides for protection. I do wish that it could save images more than 30 days.

5 years ago

Reply from Vivint

This is great feedback, Harriett! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

May. 22nd, 2021

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Verified Customer

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Virginia Hemiterio Bartlesville, OK

The system glitchs sometimes and other times the motion sensor doesn't work. The sensor would have a red light and says someone is outside when no one is there.

5 years ago

Reply from Vivint

Virginia, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Verified Customer

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David soto Fresno, CA

A good experience with the system. Our sales person was awesome. Play back on the cameras is a bit slow. Pretty pricy for the service. Easy to use.

5 years ago

Reply from Vivint

This is great feedback, David! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

May. 22nd, 2021

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Verified Customer

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Alex Lawrence Oakland, TN

So far the system itself is ok. I have tried to reach out to see about adding some more cameras and can't get anybody to answer me about adding it to my package I pay each month. Kinda pissed off about it

5 years ago

Reply from Vivint

Alex, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Verified Customer

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Joseph Harris Philadelphia, PA

Terrible service, my home security alarm we off at 3am one day, I didn't receive any sort a courtesy call to see if me or my family was safe. No police were even alerted to do a wellness check. I don't hate much, but I most definitely hate this service. It's horrible.

5 years ago

Reply from Vivint

Joseph, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Verified Customer

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Bobbi Koen Kansas City, MO

It goes off line very frequently. They have told me to unplug the router every time it happens. That is a bandaid. Not a solution.

5 years ago

Reply from Vivint

This is great feedback, Bobbi! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

May. 22nd, 2021

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Verified Customer

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Cheri Pollard Palmer, TX

I am only having issues with the shed sensor. I think it is because every time it is windy it goes off line.

5 years ago

Reply from Vivint

This is great feedback, Cheri! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

May. 22nd, 2021

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Verified Customer

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Juan Pedraza Richmond, TX

I have called several times because my alarm is not working correctly. They try to have me fix it over the phone. I need someone to come and fix for what I’m not using but I continue to pay my monthly bill.

5 years ago

Reply from Vivint

Juan, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Verified Customer

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Colleen B Smith Navarre, OH

Works great. But it keeps telling me I have a package when the only thing on my deck is a wicker storage unit that never moves.

5 years ago

Reply from Vivint

This is great feedback, Colleen! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

May. 22nd, 2021

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Verified Customer

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Angela M. Johnson Montevallo, AL

My experience has been good so far, my family and I like the use of the Vivint App. I do not like that some things are not picked up by the cameras.

5 years ago

Reply from Vivint

This is great feedback, Angela! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

May. 22nd, 2021

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Verified Customer

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Jason Rosko Munster, IN

Good experience, but the battery is low in most of my sensors. The service is also expensive compared to my previous service.

5 years ago

Reply from Vivint

This is great feedback, Jason! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

May. 22nd, 2021

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Verified Customer

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Aida Almond Salt Lake City, UT

Since the beginning have a bad experience! They would not correct my name in the account and it was the sales person fault and he told me the wrong information to get me with the system! Now I’m stuck with this bill. If I want to cancel, I still have to keep paying for the system and couple of months not having the service.

5 years ago

Reply from Vivint

Aida, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Verified Customer

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Theresa Kerrick-Glover Capitol Heights, MD

I really love the door cam it's just the right size for my front door and my security pad is wonderful

5 years ago

Reply from Vivint

Thank you for your feedback  Theresa! We are so glad to hear about your experience with your equipment and how you're loving your system.

May. 3rd, 2021

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Verified Customer

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Jane Sardo Central Islip, NY

Sensor battery failed after a year or less and I had to find one and replace myself. Had to call Vivint to find out where to find affected sensor

5 years ago

Reply from Vivint

Thank you for your feedback Jane. We appreciate your honesty about your experience with  your sensor battery and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

May. 3rd, 2021

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Verified Customer

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Tracy Sanchez Los Lunas, NM

That sales person didn't tell is how much internet system used & didn't make sure we had enough. Can't use streaming services __

5 years ago

Reply from Vivint

Thank you for your feedback Tracy. We appreciate your honesty about your experience with  the streaming service and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

May. 3rd, 2021

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Verified Customer

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Tara Cheatham Hartselle, AL

I like Vivint for the cameras and all but the staff leaves me hanging when I need help. It takes time to get to who I need and my problem to be fixed

5 years ago

Reply from Vivint

Thank you for your feedback Tara. We appreciate your honesty about your experience with  customer service and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

May. 3rd, 2021

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Verified Customer

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Anita Todd Jackson, TN

It has been good. Very knowledgeable. Would like to have reps in the area that can help take care of things. Like I would like to move the alarm box

5 years ago

Reply from Vivint

Thank you for your feedback  Anita! We are so glad to hear about your experience with your representatives and how you're loving your system.

May. 3rd, 2021

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Verified Customer

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LaToya Carson Columbia, SC

Very good quick response to request. When I needed a troubleshooting the representative was very attentive and professional

5 years ago

Reply from Vivint

Thank you for your feedback LaToya ! We are so glad to hear about your experience with our representatives and how you're loving your system.

May. 3rd, 2021

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Verified Customer

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D. Hurst Slidell, LA

My experience has been pretty good other than the speaker not working on my doorbell camera once or twice

5 years ago

Reply from Vivint

Thank you for your feedback  D.! We are so glad to hear about your experience with your equipment and how you're loving your system.

May. 3rd, 2021

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Verified Customer

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Angela King Chicago, IL

I like the service and quality of materials. What l don’t like is the delay in recording when someone approaches your front door.

5 years ago

Reply from Vivint

Thank you for your feedback Angela. We appreciate your honesty about your experience with your service and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 19th, 2021

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Verified Customer

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Ivelisse Diaz Rochester, NY

i like the notification when if someone on my property and I'm at work and can talk to the person via phone camera

5 years ago

Reply from Vivint

Thank you for your feedback Ivelisse! We are so glad to hear about your experience with your equipment and how you're loving your system.

Apr. 19th, 2021

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Verified Customer

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Danny Gaulden Carlsbad, NM

The only things working are our cameras. We have 6 issues that are not working. We called to try to get a tech help but they said no home visits do to the virus. Our state is 75% open now and we still need some help.

5 years ago

Reply from Vivint

Thank you for your feedback Danny. We appreciate your honesty about your experience and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 19th, 2021

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Verified Customer

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Ecko Reyna Midland, TX

I like that the equipment is easy to use. Just wish I had an internet service that works good out in the country.

5 years ago

Reply from Vivint

Thank you for your feedback  Ecko! We are so glad to hear about your experience and how you're loving your system.

May. 3rd, 2021

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Verified Customer

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Byron Floyd Owasso, OK

Doorbell camera has been down twice in less than one year. But I must add it was taken care of but it took to long to be repaired

5 years ago

Reply from Vivint

Thank you for your feedback Byron. We appreciate your honesty about your experience and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 19th, 2021

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Verified Customer

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Sterling Andersen

My remote never worked. I can't put alarm on at night because husband has dementia and opens doors. It is not a good fit for us because of his problems.

5 years ago Edited September 14, 2021

Reply from Vivint

Thank you for your feedback, Sterling. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 5th, 2021

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Verified Customer

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Cindy Jacobsen Fort Worth, TX

I love the ease of the panel and phone app. The technician(s) are very professional, knowledgeable and friendly.

5 years ago

Reply from Vivint

Thank you for your feedback, Cindy! We are so glad to hear about your experience and how you're loving your system

Mar. 22nd, 2021

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Verified Customer

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Agustin Rio Rancho, NM

Repairs and problems got resolved fast. Had more problems with wifi which affected the Vivint system.

5 years ago

Reply from Vivint

Thank you for your feedback, Agustin! We are so glad to hear about your experience and how you're loving your system

Mar. 22nd, 2021

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Verified Customer

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Jill Lane Albuquerque, NM

OK but it is expensive. Aldo, in retrospect I would not have signed up for a 5-year contract. Other companies don’t have those lengthy contract timelines.

5 years ago

Reply from Vivint

Thank you for your feedback, Jill. We appreciate your honesty about your experience and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 22nd, 2021

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Verified Customer

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Brad Rockford, IL

Simple to use and excellent support! Accurate reports on the system lets me know home status wherever I am.

5 years ago

Reply from Vivint

Thank you for your feedback, Brad! We are so glad to hear about your experience and how you're loving your system.

Mar. 22nd, 2021

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Verified Customer

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Hannah Jacksonville, AR

Very professional was impressed with their efforts to upgrade their services to 5g before even required

5 years ago

Reply from Vivint

Thank you for your feedback, Hannah! We are so glad to hear about your experience and how you're loving your system.

Mar. 22nd, 2021

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Verified Customer

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Stephen C. Nickerson Athens, GA

The company is quick to respond to queries, but I do not like having to do my own upgrades with the kit I just received.

5 years ago

Reply from Vivint

Thank you for your feedback, Stephen! We are so glad to hear about your experience and how you're loving your system.

Mar. 22nd, 2021

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Verified Customer

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Anonymous West Chester, PA

Customer service - Too long to solve simple issues, technical support questions, and scheduling for an appointment when needed.

5 years ago

Reply from Vivint

Thank you for your feedback ! We are so glad to hear about your experience and how you're loving your system.

Mar. 23rd, 2021

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Verified Customer

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James and Alida Merritt Corvallis, MT

Prompt response when the alarm does go off and very pleasant and understanding when it is a false alarm.

5 years ago

Reply from Vivint

Thank you for your feedback, James and Alida! We are so glad to hear about your experience and how you're loving your system.

Mar. 23rd, 2021

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Verified Customer

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Sue Sun City, CA

I really like having access from my phone and customer support is thorough--they make sure that you're happy.

5 years ago

Reply from Vivint

Thank you for your feedback, Sue! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 16th, 2021

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Verified Customer

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Connie Lubbock, TX

I feel very secure and I like being able to operate the system from my phone. But, I can never get through to them and when I do get ahold of someone they talk ninety miles an hour and I can't understand them.

5 years ago

Reply from Vivint

Thank you for your feedback, Connie . We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Jason Yorktown Heights, NY

They are easy to use and quick to respond when an alert goes off. I think some of the equipment seems a little outdated.

5 years ago

Reply from Vivint

Thank you for your feedback, Jason . We appreciate your honesty about your experience with  your equipment and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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E L Saint Louis, MO

The best part about it is the cameras. I haven't had any problems with it other than it's too sensitive. When the wind blows, the bell rings.

5 years ago

Reply from Vivint

Thank you for your feedback, EL . We appreciate your honesty about your experience with your camera  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Tasha Richardson Lancaster, TX

I do not like that it takes forever for the camera to load on my phone once I get an notification that someone is at my front door

5 years ago

Reply from Vivint

Thank you for your feedback, Tasha! We are so glad to hear about your experience and how you're loving your system.

Mar. 11th, 2021

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Verified Customer

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Jen Bozeman, MT

Quick, easy install of equipment. High quality security and piece of mind knowing the family is a little safer.

5 years ago

Reply from Vivint

Thank you for your feedback, Jen! We are so glad to hear about your experience with your equipment and how you're loving your system.

Mar. 11th, 2021

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Verified Customer

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Denise Rockford, IL

Great experience reliable, great service, knowledgeable, efficient, easy to use the equipment, feel safe

5 years ago

Reply from Vivint

Thank you for your feedback, Denise! We are so glad to hear about your experience with the equipment and how you're loving your system.

Mar. 11th, 2021

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Verified Customer

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Ione

When they signed us up they never said anything about drilling holes in our walls. They came at 10 pm and was here until after 3 am and didn't seem to care I had to be to work at 5 am.

5 years ago

Reply from Vivint

Thank you for your feedback, Ione. We appreciate your honesty about your experience with your installation and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Mar. 11th, 2021

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Verified Customer

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Jeanette Simmons Winston-Salem, NC

I had issues with my doorbell camera. I was able schedule a service call and the issue was quickly resolved

5 years ago

Reply from Vivint

Thank you for your feedback, Jeanette! We are so glad to hear about your experience with your doorbell and how you're loving your system.

Mar. 11th, 2021

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Verified Customer

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Delories Mason Cincinnati, OH

I have had a wonderful experience with the system. The doorbell camera at dark do have static like line but once lights are it is great

5 years ago

Reply from Vivint

Thank you for your feedback, Delories! We are so glad to hear about your experience with the doorbell and how you're loving your system.

Mar. 11th, 2021

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Verified Customer

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Amy Biscombe Miami, FL

I love all of the new features on the new panel. I like the green/red light if it is armed or not.

5 years ago

Reply from Vivint

Thank you for your feedback, Amy! We are so glad to hear about your experience and how you're loving your system.

Mar. 11th, 2021

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