Vivint: Read 8,283 User Reviews From Real Homeowners

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Stephanie Anderson, IN

Our 2nd home (mostly a 3 season home) we installed vivint for our security there and it's freaking amazing! The clarity, no interruptions, or down times, no issues (this is in a rural area too)! We were able to get the license plate of someone who stole from our property and because of that they were able to track him down and arrest him! Customer service has always been nothing but stellar overall great company that we HIGHLY recommend!

4 years ago

Reply from Vivint

This is great feedback, Stephanie! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Oct. 28th, 2021

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James Conder Eagle Mountain, UT

We got Vivint installed in our home about 3 years ago and loved every thing they did for us. They gave us a package that was tailored to us with the option to add things on later if/when needed. we since sold out home and purchased another and they were GREAT to work with in getting things removed from the old home and installed in the new. LOVE VIVINT

6 years ago

Reply from Vivint

Thank you for your feedback James! We are so glad to hear about your experiences with your system and with our service for your move. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 22nd, 2020

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Myra Howes Provo, UT

Once I went into my workplace in the morning and the alarm went off. I had never been told the code and didn't know how to disarm the alarm. The vivint guy called to check on me and make sure I wasn't breaking in, but I was so flustered and afraid of the alarm. He told me to turn of the alarm, that he didn't know how to help me figure it out and that he would have to hang up. He also said that the alarm might keep going if I didn't figure it out soon. I was very stressed. I wish he could have made it stop for me after hearing my situation and stress. However, that is a very effective alarm. It scared me ha!

6 years ago

Reply from Vivint

Thanks for the feedback, Myra! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Dec. 12th, 2019

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Verified Customer

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Scott Anthony Broussard, LA

Good company. Bad service calls. They are more worried about upgrading equipment instead of doing what they can to fix the existing equipment.

5 years ago

Reply from Vivint

Thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

Oct. 27th, 2021

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Verified Customer

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Rick Faulkner Hemet, CA

Have always been notified in a timely manner of issues and techs have always helpful, caring and take care problems

5 years ago

Reply from Vivint

This is great feedback! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Oct. 27th, 2021

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Verified Customer

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Anhony Heard Memphis, TN

Have not had any problems since i had the alarm system. Technical support has been always available and helpful.

5 years ago

Reply from Vivint

This is great feedback! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Oct. 27th, 2021

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Verified Customer

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Kenneth Miller Virginia Beach, VA

Cameras work well, opening of doors notification works great and setting and disabling alarm is easy and quick

5 years ago

Reply from Vivint

This is great feedback! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Oct. 27th, 2021

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Verified Customer

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Richard Gearheard Fort Collins, CO

Vivint has been very easy to do business with. There have been some repeated problems with certain devices being offline.

5 years ago

Reply from Vivint

Richard thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

Oct. 21st, 2021

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Verified Customer

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Peggy Christensen Saint George, UT

Our manager touch screen system wont stay connected, both our sensors will not stay connected even after maintenance was made, and batteries were changed. We have contacted Customer service multiple times, and we get the run around, and no one willl come and physically look at what is wrong. Over all, not impressed.

5 years ago

Reply from Vivint

Peggy thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

Oct. 21st, 2021

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Verified Customer

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Deborah Turner Flint, MI

I've never had any problems. I like the idea of being able to talk to whoever is at my door without opening the door.

5 years ago

Reply from Vivint

This is great feedback, Deborah! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Oct. 21st, 2021

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Verified Customer

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Steve Love Fort Mohave, AZ

They walked me the how to. When she saw the problem realized unit had to be replaced which she has done.

5 years ago

Reply from Vivint

This is great feedback! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Oct. 12th, 2021

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Verified Customer

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Doug martin North Charleston, SC

Easy to use and excellent service I've only called twice to ask questions and the informed me what to look for.

5 years ago

Reply from Vivint

This is great feedback! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Oct. 12th, 2021

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Verified Customer

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Annac Houma, LA

It's easy to work with. Everytime I've called them they've done what I've wanted. I like my doorbell camera.

5 years ago

Reply from Vivint

Thank you for the five-star rating! If you have any questions or comments please call us at 1-800-216-5232

Oct. 11th, 2021

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Verified Customer

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Andre Jacksonville, FL

I haven't had any major issues since I had mine. Everyone is always respectful and tries to help me get to what I need to do. The cameras are great.

5 years ago

Reply from Vivint

Thank you for your feedback! We are so glad to hear about your experience and how you're loving your system.

Oct. 11th, 2021

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Verified Customer

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Dwight Mount Olive, MS

They come when they say they will. The equipment does its job that supposed to do. The best part about it is the peace of mind.

5 years ago

Reply from Vivint

That's what we like to hear! We appreciate you giving us your feedback! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Oct. 11th, 2021

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Verified Customer

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Lesbia Kenner, LA

When I needed to call them, the people answer me and help me even if I need it in Spanish. It protects my family.

5 years ago

Reply from Vivint

Thank you for the five-star rating! If you have any questions or comments please call us at 1-800-216-5232.

Oct. 7th, 2021

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Verified Customer

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Souadou Antioch, TN

The images are clear. I like that I can control the cameras. The sound is clear when I am talking to someone outside.

5 years ago

Reply from Vivint

Thank you for the five-star rating! If you have any questions or comments please call us at 1-800-216-5232.

Oct. 7th, 2021

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Verified Customer

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Ruby Covington, LA

It's a well made product. I like the visibility of the cameras. The equipment is easy to use. I get a rapid response.

5 years ago

Reply from Vivint

Thank you for the five-star rating! If you have any questions or comments please call us at 1-800-216-5232.

Oct. 7th, 2021

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Verified Customer

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Nelda Amarillo, TX

I liked their salesman. They were very good when they installed the server. I like that I am secure.

5 years ago

Reply from Vivint

Thank you for the five-star rating! If you have any questions or comments please call us at 1-800-216-5232.

Oct. 7th, 2021

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Verified Customer

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John J McMillin Johns Island, SC

They have shown good customer.service the couple of times we needed it. Good company would recommend.

5 years ago

Reply from Vivint

Thank you for the five-star rating! If you have any questions or comments please call us at 1-800-216-5232.

Oct. 7th, 2021

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Verified Customer

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John Killeen, TX

I haven't had any problems thus far, however, I'm very impressed with the technology and the compatibility it has!!

5 years ago

Reply from Vivint

Thank you for the five-star rating! If you have any questions or comments please call us at 1-800-216-5232.

Oct. 7th, 2021

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Verified Customer

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Odinessa Reeves Villa Rica, GA

I love the quality of the product. But I only got on complain I referred a friend and I never got back my rewards.

5 years ago

Reply from Vivint

We're sorry to hear you've had a negative experience with Vivint. We would love to investigate this further, please contact our Support team at 1-800-216-5232.

Sep. 21st, 2021

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Verified Customer

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Denise Rioux East Hartford, CT

System let‚Äôs me know when there are issues, when I need to change batteries. When someone is near the door etc.

5 years ago

Reply from Vivint

Hi Denise, we appreciate the great review. Thanks for choosing Vivint to protect your home and family!

Sep. 21st, 2021

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Verified Customer

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Chris Keese Saint Petersburg, FL

Overall I think this is a good product. We are continuing to have "ghost" reporting of detection from our pool camera, but I am confident you will get it figured out.

5 years ago

Reply from Vivint

Hi Chris, thank you for your feedback! We'd love to look into the issue you're experiencing with your pool camera more. Please contact us by calling 1-800-216-5232.

Sep. 21st, 2021

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Verified Customer

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Jerita Hairston Hyattsville, MD

I get notifications if a squirrel comes in my yard. It might be a nuisance to some, but I appreciate the alerts!

5 years ago

Reply from Vivint

Hi Jerita, we appreciate the great review. Thank you for choosing Vivint to protect your home and family!

Sep. 21st, 2021

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Verified Customer

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jane diedrich Billings, MT

Just had a young lady help me with ths camera sytem and she was very patient and worked hard to accomplish problem

5 years ago

Reply from Vivint

That's what we like to hear, Jane! We appreciate you giving us your feedback! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 23rd, 2021

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Verified Customer

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Anthony C Allen

Expert security monitoring with up to date equipment

5 years ago Edited September 20, 2021

Reply from Vivint

Hi Anthony, we appreciate the great review. Thank you for choosing Vivint to protect your home and family!

Sep. 21st, 2021

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Verified Customer

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Veronica Montalvo Lansdowne, PA

Ease of use, sense of security is very much heightened with the multiple alert sounds that are easily adjusted.

5 years ago

Reply from Vivint

Hi Veronica, we appreciate the great review. Thank you for choosing Vivint to protect your home and family!

Sep. 21st, 2021

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Verified Customer

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Gary Todd Shelton, WA

Customer service and honest care! Our safety and well-being are at the forefront of their services!

5 years ago

Reply from Vivint

Hi Gary, we appreciate the great review. Thank you for choosing Vivint to protect your home and family!

Sep. 21st, 2021

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Verified Customer

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Darren Osgood Reno, NV

Easy to access and use. Reliable. No anoying sales tacktets or additional product pitches like I got from ADT.

5 years ago

Reply from Vivint

Hi Darren, we appreciate the great review. Thank you for choosing Vivint to protect your home and family!

Sep. 21st, 2021

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Verified Customer

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Richard Tate Island Park, ID

Responsive. Everything works. However. I have not received the protection signs for my home yet. Please send

5 years ago

Reply from Vivint

Hi Richard, we appreciate the great review. Thank you for choosing Vivint to protect your home and family! We're sorry to hear you have not received your yard sign yet. Please contact us by calling 1-800-216-5232.

Sep. 21st, 2021

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Verified Customer

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Carmela Sumter, SC

Customer service is very good. They are prompt and you know they answer calls. The equipment is reliable.

5 years ago

Reply from Vivint

That's what we like to hear, Carmela! We appreciate you giving us your feedback! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 23rd, 2021

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Verified Customer

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Anonymous Nederland, TX

We really have no problems with it. I like controlling my home while I'm away. They have some shortfalls with communications.

5 years ago

Reply from Vivint

We are glad to hear you're enjoying your Vivint system. We are committed to creating amazing experiences for our customers every day. If we’ve fallen short of your expectations in any way, we want to hear about it. Please contact our Support Team at 1-800-216-5232 so that we can provide a solution.

Sep. 16th, 2021

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Verified Customer

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Teresa Louisville, KY

I enjoy feeling secure again. I think the quality of the products is very good. Vivint has always been most helpful.

5 years ago

Reply from Vivint

We are glad to hear we were able to take care of any issues you experienced. Thanks for choosing Vivint to protect your home and family!

Sep. 16th, 2021

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Verified Customer

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King Augusta, GA

The security is the best part about Vivint. They charge $50 to come out to the house to fix anything thats not functioning.

5 years ago

Reply from Vivint

King, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

Sep. 23rd, 2021

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Verified Customer

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Robert Spring, TX

Dependable. Consistent. They have outsourced all of their people that don't understand things as well and really changed the customer service.

5 years ago

Reply from Vivint

Thank you for your feedback! Please let us know if there is anything we can do for you by calling 1-800-216-5232 or by accessing our chat feature at Vivint.com.

Sep. 17th, 2021

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Verified Customer

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Kenneth Birmingham, AL

Their doorbell camera could be a better quality. Its easy to use. Customer support is very responsive.

5 years ago

Reply from Vivint

That's what we like to hear, Kenneth! We appreciate you giving us your feedback! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 23rd, 2021

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Verified Customer

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David Leland, MS

Customer service has been pretty good, they come by and check on things. They keep us up to date. Cameras are pretty good.

5 years ago

Reply from Vivint

This is great feedback, (Customer Name)! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 14th, 2021

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Verified Customer

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Donald Ingleside, TX

The equipment seems to run very smooth, haven't had any problems so far. I've never needed to use customer service.

5 years ago

Reply from Vivint

This is great feedback, Donald! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 14th, 2021

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Verified Customer

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Louise Bell-Nash Newton, KS

I just never had a problem with Vivint. They're really good company, they're reliable. I don't have a false alarms.

5 years ago

Reply from Vivint

Thanks so much for the positive feedback and for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 10th, 2021

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Verified Customer

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Francis Perdue Pinson, AL

The customer service is confused about most things needed. The loan for fortiva has messed up my credit and I’m paying it off early because I was over charged and it’s ruining my credit it doesn’t show the approval amount and shows a power amount as if I have exhausted the full credit line.

5 years ago

Reply from Vivint

Francis thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Verified Customer

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Justin Barker Magna, UT

Not very reliable. Half the time the doorbell detects someone, they have already waited so long they left. The garage door doesn't open close correctly, and it keeps failing. Overall It's really annoying.

5 years ago

Reply from Vivint

Justin, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Verified Customer

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Heather Crisp Oakland, TN

Often cameras would not work. Garage door equipment randomly does not work from app. Had trouble switching over from heat/cool on thermostat. We have recently moved and info given to us during sales pitch was all wrong regarding move.

5 years ago

Reply from Vivint

Heather, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Verified Customer

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Creig Callas Washington, PA

The app doesn't work very well. The cameras pick up bugs flying by but not people walking. It deletes files. It won't allow reap time viewing as it buffers and quits. Overall, not pleased.

5 years ago

Reply from Vivint

Creig, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Verified Customer

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Jason Asp Palmdale, CA

Crappy. My second camera has not been set up, the cover on my unit was never put back on. Every time I call I have to wait on hold no less than 50 minutes. Last time I got through the rep refused to schedule an appointment to get my system fixed.

5 years ago

Reply from Vivint

Jason, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Verified Customer

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Debra J Browhaw Monroe, LA

I like the ease of arming the unit. It also like being able to view the cameras when I am not at home.

5 years ago

Reply from Vivint

This is great feedback, Debra! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

May. 22nd, 2021

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Verified Customer

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Shari Frazier Lincoln, CA

I do like the camera capabilities in front, back and garage. I don’t like that my door sensors are no longer working and I’m unsure how to have old batteries replaced.

5 years ago

Reply from Vivint

Shari, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Verified Customer

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Gabriel J Tamez Corpus Christi, TX

I do not like the LIE I was told about my previous alarm contract being paid off by Vivint, but obviously that did not happen and now I am stuck with a $1,000 + bill in collections. The salesman was a con artist, I was kind enough to share a beer with him and this is how I get treated. Not happy.

5 years ago

Reply from Vivint

Gabriel, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Verified Customer

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Dianne Nunez Smyrna, TN

Our motion/sound detector battery went dead fairly quickly after installation and we cannot find a way to replace batteries...not a good situation

5 years ago

Reply from Vivint

This is great feedback, Dianne! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

May. 22nd, 2021

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Verified Customer

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Antoinette Mayzick Goose Creek, SC

Nothing but great service. I only had one issue, I called customer service and it was handled promptly.

5 years ago

Reply from Vivint

This is great feedback, Antoinette! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

May. 22nd, 2021

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