Vivint: Read 8,283 User Reviews From Real Homeowners

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BILL KURTZ Carrollton, TX

equipment 3 , salesman NOT HONEST AND PROMISES THINGS HE CANNOT FULLFILL.

5 years ago

Reply from Vivint

Thank you for your feedback, Bill. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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Melissa Stockton, CA

The cameras mess up often and the app takes forever to load

5 years ago

Reply from Vivint

Thank you for your feedback , Melissa. We appreciate your honesty about your experience with your cameras  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Verified Customer

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Buddy Yeager Fremont, NE

Trying to get a hold of somebody and get questions answered it's almost impossible

5 years ago

Reply from Vivint

Thank you for your feedback, Buddy. We appreciate your honesty about your experience with  your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Verified Customer

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Henry Forrest Little Rock, AR

Not respond to compliant was lied to by salesman

5 years ago

Reply from Vivint

Thank you for your feedback, Henry. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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David and Ica Sadler Weatherford, OK

Not good. Doesn't work half the time. Hard to understand support.

5 years ago

Reply from Vivint

Thank you for your feedback, David. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Verified Customer

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Thomas Healy Laurel, MD

I love the concept but I've waited 3 months for a replacement part and can't use my alarm

5 years ago

Reply from Vivint

Thank you for your feedback , Thomas. We appreciate your honesty about your experience with your equipment  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Verified Customer

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Bill Moreno Upper Marlboro, MD

I never received my yard sign after the sales agent promised that I would receive one

5 years ago

Reply from Vivint

Thank you for your feedback , Bill. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Verified Customer

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Anonymous Stone Mountain, GA

Doorbell camera is problematic and does not work most of the time

5 years ago

Reply from Vivint

Thank you for your feedback. We appreciate your honesty about your experience with your doorbell camera  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Verified Customer

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belinda Metter, GA

never could get someone to come out and put up the doorbell, and the customer service was awful..

5 years ago

Reply from Vivint

Thank you for your feedback , Belinda. We appreciate your honesty about your experience with your doorbell camera  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Verified Customer

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Jim Ward Cypress, TX

Ok, half the time it doesn't work, especially using the app on I phone.

5 years ago

Reply from Vivint

Thank you for your feedback , Jim. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Verified Customer

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Dawna Tolle Noble, OK

Don't like being lied to lied to, then being told they reviewed and hears nothing. Bad business.

5 years ago

Reply from Vivint

Thank you for your feedback, Dawna. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Verified Customer

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Edward Orlando Granados Edna, TX

Expensive and recording on cloud only works in 30 second intervals

5 years ago

Reply from Vivint

Thank you for your feedback , Edward. We appreciate your honesty about your experience with your video  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Verified Customer

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Veronica Johnson Columbia, SC

I don't like that my cameras keep going off line

5 years ago

Reply from Vivint

Thank you for your feedback , Veronica. We appreciate your honesty about your experience with your cameras  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 28th, 2021

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Verified Customer

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Natasha Green Panama City, FL

Door knob not tight well we gave call about but problem still the same. Camera not working good.

5 years ago

Reply from Vivint

Thank you for your feedback, Natasha. We appreciate your honesty about your experience with your doorlock and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 28th, 2021

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Verified Customer

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Nick Antonucci Novi, MI

Vivint has the worst customer service and wait times if any company I've ever dealt with.

5 years ago

Reply from Vivint

Thank you for your feedback , Nick. We appreciate your honesty about your experience with  your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Verified Customer

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Richard Hailey Denver, CO

System works ok. Never received $700 gift card that sales rep promised!

5 years ago

Reply from Vivint

Thank you for your feedback, Richard. We appreciate your honesty about your experience with  your gift card  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 29th, 2021

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Verified Customer

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Gail L Holmes Lincoln, CA

I don't know how to use the system. I've asked many times for help. So far none.

5 years ago

Reply from Vivint

Thank you for your feedback, Gail. We appreciate your honesty about your experience with your system and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 19th, 2021

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Robin McCue Louisville, KY

A little expensive. It is glitchy at times.

5 years ago

Reply from Vivint

Thank you for your feedback, Robin. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Verified Customer

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Nicholas Antonio Frank Versailles, KY

The equipment is crap. It always goes offline with any type of notification. Big hassle!

5 years ago

Reply from Vivint

Thank you for your feedback, Nicholas. We appreciate your honesty about your experience with your equipment  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Verified Customer

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Marisa Finlay Topeka, KS

Install is good. However app is poor and cost too much for what we use

5 years ago

Reply from Vivint

Thank you for your feedback, Marisa. We appreciate your honesty about your experience with your app  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Verified Customer

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Tiffany Butcher Brigham City, UT

My driveway camera constantly goes offline.

5 years ago

Reply from Vivint

Thank you for your feedback, Tiffany. We appreciate your honesty about your experience with your cameras  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Verified Customer

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Gabriel Avondale, AZ

Worst ever front camera flashes at night just to get a hold of M theses ppl is a waste of time

5 years ago

Reply from Vivint

Thank you for your feedback, Gabriela. We appreciate your honesty about your experience with  your cameras and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Verified Customer

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Danny Cartes Fairbanks, AK

Terrible if i could give them zero stars i would. The equipt doesnt work in the cold weather

5 years ago

Reply from Vivint

Thank you for your feedback, Danny. We appreciate your honesty about your experience with  your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Verified Customer

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Claire Shea Englewood, CO

I was pressured into signing up for a loan on the spot and then canceled my service.

5 years ago

Reply from Vivint

Thank you for your feedback, Claire. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Verified Customer

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Alissa Cose Evans, CO

Vivint is overpriced. And sometimes unreliable.

5 years ago

Reply from Vivint

Thank you for your feedback, Alissa. We appreciate your honesty about your experience with  your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Verified Customer

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Brian Strauss Noblesville, IN

I was sold something that is overpriced and does not work very good. High pressure sales

5 years ago

Reply from Vivint

Thank you for your feedback, Brian. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Verified Customer

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Brian Bozeman, MT

horrible. customer service sucks. products don't work. cant even get a call back.

5 years ago

Reply from Vivint

Thank you for your feedback , Brian. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Verified Customer

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Tim Spartanburg, SC

Great system but the app crashes a good deal

5 years ago

Reply from Vivint

Thank you for your feedback , Tim. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Madhob Pal Mobile, AL

Response is not by service people . Please don't make long term agreement

5 years ago

Reply from Vivint

Thank you for your feedback. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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julio c cortorreal San Diego, CA

the most disappointing. Would not recognize my referals. Not a very friendly costumer service

5 years ago

Reply from Vivint

Thank you for your feedback, Julio. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 31st, 2021

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Daniel Mounts Rolesville, NC

Salesman pressured into sale. Would not recommend to other military families.

5 years ago

Reply from Vivint

Thank you for your feedback , Daniel. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 31st, 2021

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Verified Customer

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Susan Castillo Gretna, LA

Horrible. Sales person lied about every factor of the sale. And don't call me

5 years ago

Reply from Vivint

Thank you for your feedback , Susan. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Jody Lahommedieu Vancouver, WA

Tried to get my Vivint car guard to change to my location not some other location.

5 years ago

Reply from Vivint

Thank you for your feedback, Jody. We appreciate your honesty about your experience with your car guard and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Verified Customer

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R. Tatum Winston-Salem, NC

Doorbell camera doesn't work at night. Shows static.

5 years ago

Reply from Vivint

Thank you for your feedback, Tatum. We appreciate your honesty about your experience with  your camera and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Erin Brown Clayton, NC

Not the best. I have not enjoyed my service. Terrible installation. Equipment frequently goes out

5 years ago

Reply from Vivint

Thank you for your feedback, Erin. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Margie Clayton, NC

Worst. Technicians worked on the system 3 times and still getting false alarms 2 times a day.

5 years ago

Reply from Vivint

Thank you for your feedback , Margie. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Marjorie Bannister Smyrna, TN

Not the best camera for the system and the front door range isn't good

5 years ago

Reply from Vivint

Thank you for your feedback, Marjorie. We appreciate your honesty about your experience with your camera  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Monte Canfield Kansas City, MO

My equipment doesn't work fully. Allot of my windows say battery low.

5 years ago

Reply from Vivint

Thank you for your feedback, Monte. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Matt Denham Springs, LA

Not happy. The door bell camera is not clear. The dvr play back is not working.

5 years ago

Reply from Vivint

Thank you for your feedback, Matt. We appreciate your honesty about your experience with your doorbell and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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marilyn thompson Houston, TX

Not Good. Customer Service does not know how the Panel operates.

5 years ago

Reply from Vivint

Thank you for your feedback, Marilyn. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Verified Customer

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Vickie Schultz Deer Park, TX

My front door camera is very fuzzy. On and off.

5 years ago

Reply from Vivint

Thank you for your feedback, Vickie We appreciate your honesty about your experience with your camera and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Chris Preston Longmont, CO

Don't like it at all. Too inconsistent front door won't lock

5 years ago

Reply from Vivint

Thank you for your feedback, Chris. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Lisa Falaniko Edmond, OK

When getting the program was unaware of monitoring charges and also product cost

5 years ago

Reply from Vivint

Thank you for your feedback Lisa. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 11th, 2021

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Eben

Company lacks customer service nor do they stand behind their products.

5 years ago Edited September 14, 2021

Reply from Vivint

Thank you for your feedback Eben. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 11th, 2021

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Paul Sanders Laramie, WY

Good and Bad. Product works well, but way too costly. $2000 for equipment charge, that's outragous

5 years ago

Reply from Vivint

Thank you for your feedback Paul. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 11th, 2021

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Austin Hobbs, NM

Not worth it- overpriced- Rip off didn't work all of the time and had little use.

5 years ago

Reply from Vivint

Thank you for your feedback Austin. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 11th, 2021

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David Estes Northport, AL

Not a good experience. I had several problems with the initial install.

5 years ago

Reply from Vivint

Thank you for your feedback David. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 11th, 2021

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April Lewis Lincoln, NE

Horrible sales experience. Salesman was RUDE. Customer service required HOURS of hold time.

5 years ago

Reply from Vivint

Thank you for your feedback April. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 11th, 2021

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Brian

Provide better equipment and be better at customer service. It does not work properly.

5 years ago

Reply from Vivint

Thank you for your feedback Brian. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 11th, 2021

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Dailly aguilar

Not great, the system is slow and confusing and the customer service isn't great either

5 years ago

Reply from Vivint

Thank you for your feedback Dailly. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 11th, 2021

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