Vivint: Read 8,283 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star_border star_border

Paula L. Smartt

I have had issues that haven't been resolved

5 years ago

Reply from Vivint

Thank you for your feedback, Paula. We appreciate your honesty about your experience with  your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

James Alexander

It has been what we expected and have no problems with it at any time

5 years ago

Reply from Vivint

Thank you for your feedback James. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 11th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Jill Archer

Not great, the sensors are spotty at best and the equipment is VERY expensive

5 years ago

Reply from Vivint

Thank you for your feedback Jill. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 12th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Janet Newmark

Absolutely horrible. The worst customer service I have ever experienced in my entire life.

5 years ago

Reply from Vivint

Thank you for your feedback Janet. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 12th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Eric

Terrible customer service. Terrible customer service. Terrible customer service.

5 years ago

Reply from Vivint

Thank you for your feedback Eric. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 11th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Cleta

System and cameras rarely work and didn't get a stand for the screen like was promised

5 years ago

Reply from Vivint

Thank you for your feedback Cleta. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 11th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Brad Evans

They only care about getting the contract and then they leave.

5 years ago

Reply from Vivint

Thank you for your feedback Brad. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 11th, 2021

check_circle

Verified Customer

star star star star_border star_border

Wanda Thompson Thompson Smith

We are still having problems withour doorbell not working!

5 years ago

Reply from Vivint

Thank you for your feedback, Wanda. We appreciate your honesty about your experience with  your doorbell and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 27th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Cheryl Gemignani

Worst company ever. You wait hpurs on the phone. My alarm system now has 2 codes

5 years ago

Reply from Vivint

Cheryl thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 26th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

William Torres

Ok. Still having issues, resolving signal issues, always loosing cameras

5 years ago

check_circle

Verified Customer

star star star star_border star_border

Brandon Bazile

Good system, poor customer service experience.

5 years ago

check_circle

Verified Customer

star star star star_border star_border

Kathy Lee

Poor ...salesperson did not deliver as proposed

5 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Madeleine Little

Very poor - pushy customer service, poor covid safety and difficult to cancel services

5 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Herbert Lewis

Not Good, system not working, long wait for someone to come out very very unhappy.

5 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Kerry Hicks

Nothing but problems. Lies from day 1 and contracts that didn't match what was promised

5 years ago

Reply from Vivint

We are committed to creating amazing experiences for our customers every day. If we’ve fallen short of your expectations in any way, we want to hear about it. Please contact our Support Team at 1-800-216-5232 so that we can provide a solution.

Jan. 7th, 2022

check_circle

Verified Customer

star star star star_border star_border

Pamela Firman

There are many features that I have no clue how to use.

5 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Robert Van Gundy

They didn't, explain financing well, was surprised when saw charges

5 years ago

Reply from Vivint

Thank you for your feedback. We appreciate your honesty about your experience with Vivint Smart Home and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232.

Nov. 10th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Thelma

They’re not the right company for me. Poor service. They need to come get their equipment.

5 years ago

check_circle

Verified Customer

star star star_border star_border star_border

LaChannel Sanders

Called about why our bill was higher than quoted, was going to stop service

6 years ago

Reply from Vivint

We're sorry to hear you've had a negative experience with Vivint. Please let us know if there is anything we can do for you by calling 1-800-216-5232 or by accessing our chat feature at Vivint.com.

Nov. 4th, 2020

check_circle

Verified Customer

star star star star_border star_border

Mark

Overall not satisfied with hidden charges

6 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Mary EllenGarcia

Bad my key pad not working send me a new like I can see and put new one in with my arthritis

6 years ago

Reply from Vivint

Thank you for your feedback. We appreciate your honesty about your experience with Vivint Smart Home and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232.

Nov. 10th, 2020

check_circle

Verified Customer

star star star_border star_border star_border

Felicia Fischer

below average tech that installed cameras left a message had to call back...

6 years ago

Reply from Vivint

Thank you for your feedback. We appreciate your honesty about your experience with Vivint Smart Home and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232.

Nov. 10th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Adrian

FROM THE START IT HAS BEEN HELL THE INSTALL WAS HORRIBLE FROM THE SALES MAN TO CUSTOMER SERVICE

6 years ago

Reply from Vivint

Thank you for your feedback. We appreciate your honesty about your experience with Vivint Smart Home and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232.

Nov. 10th, 2020

check_circle

Verified Customer

star star star_border star_border star_border

Jacqueline Sangster

You with up on the bill .you told me one thing and the bill said something else

6 years ago

check_circle

Verified Customer

star star star star_border star_border

Diane

Not super. Wishing we had known more before we signed

6 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Rick

Come and pick up the system. I cancelled this last month and waiting for tech to pick up system.

6 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Robert Ciara

My door bell is currently inactive and it wont reboot. Im still waiting on service

6 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Shirley fletcher and Jimmy hickmon

Poor customer service and they let you get stuck with equipment without telling you all the facts.

6 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Danny Benford

During the installation period it was an absolute nightmare.

6 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Doesn't Matter

nothing, sale person (DeMarcus P) lied about everything. I wish I could back everything!

6 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Florine E. Roper

i would not recomen your company . i wasnot given an honest statement by the person who call on me.

6 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Janise wiggins

Poor..I was promised an credit to my account I have yet to receive it for 212.00

6 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

joseph matos

not so good, cameras been offline for 3 days and haven't got word on when a technician is coming.

6 years ago

check_circle

Verified Customer

star star star star_border star_border

Keith Dickerson

Have had a couple problems with batteries and sensors.

6 years ago

check_circle

Verified Customer

star star star star_border star_border

Martin

Install was a mess batteries died within weeks

6 years ago

check_circle

Verified Customer

star star star star_border star_border

Lisa R Carter

Didnt replace a brand new canera that i just bought

6 years ago

check_circle

Verified Customer

star star star star_border star_border

Manny Alcantara

Pretty good but is not picking up people in my yard anymore

6 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Eddie Palma

Itâ€™s okay. Wish the alarm was not on the control panel

6 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Paul Schauble

Not happy with it Not worth the money for the system, thats overpriced

6 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

David

Customer service has been horrible. Your representative was VERY rude and pushy!!

6 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

sammy moore

vivint told me a lie,they said they would payoff my current system and they wouldnot

6 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

William Caudill

The service is great but the way it was advertised to me was way wrong and misleading.

6 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Longhorn Bravo

My experience was terrible with terrible customer service. Do not waste your time or money

6 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Phyllis Ahara

Cheap trick... honesty is always important. More important than sales, not with this company.

6 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Debra Thurman

I canâ€™t get anyone to help me with the things that they said they would help me with

6 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Christine

No customer service, they should be better at that. There is really nothing about it that I like.

6 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Evelio Lopez-Brown

So my i purchased the thermostat and it stopped working. I only had it for 3 weeks.

6 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Shane frillou

Worked a few weeks hasn't worked since. Can't get no one out to fix the problem

6 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Ernest kochem Helena, AL

Up until now great until they want me to pay $2500 to move my service and new equipment

6 years ago

Reply from Vivint

Thank you for your feedback Ernest. We appreciate your honesty about your experience with Vivint Smart Home and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Sep. 14th, 2020

check_circle

Verified Customer

star star star star_border star_border

dawn

service good-app sucks big time-service techs knowledgeable

6 years ago

Reply from Vivint

Thank you for your feedback, Calvin. We'd love to hear more specific feedback on how our app can be improved.

Jul. 15th, 2020

Vivint Reviews