Vivint: Read 8,283 User Reviews From Real Homeowners

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Gregory Taylor Lexington, SC

Equipment does not always work as promised

5 years ago

Reply from Vivint

Gregory, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Verified Customer

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Joseph Fred Crues Taylors, SC

The announcement every time you open an outside door is annoying.

5 years ago

Reply from Vivint

Joseph, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Abhijit Sashittal Smyrna, GA

When the alarm triggers I get an email, that’s the dumbest idea ever

5 years ago

Reply from Vivint

Abhijit, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Jason Sladek Round Rock, TX

Very poor company. Would not recommend them they lie to customers

5 years ago

Reply from Vivint

Jason, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Verified Customer

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Tina Haralson Gray, GA

Nothing but problems with the dsl in our neighborhood will not run smooth

5 years ago

Reply from Vivint

Tina, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Dana Nicole Matthews Upper Marlboro, MD

Poor customer service. Would never recommend this company to anyone.

5 years ago

Reply from Vivint

Dana, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Jim Mason Layton, UT

Equipment ok but expensive - poor Cust Service

5 years ago

Reply from Vivint

Jim, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Jerry buerkle Grove City, OH

To many issues with equipment batteries don’t last very long

5 years ago

Reply from Vivint

Jerry, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Verified Customer

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Josh Stanley Kansas City, MO

The app rarely works, and the devices are super inconsistent.

5 years ago

Reply from Vivint

Thank you for your feedback Josh. We appreciate your honesty about your experience with  the app and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

May. 3rd, 2021

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Christopher Mariotti Rosamond, CA

Bad camera clarity and slow to load up on to phones.

5 years ago

Reply from Vivint

Thank you for your feedback Christopher. We appreciate your honesty about your experience with your cameras and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 19th, 2021

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Verified Customer

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Yashica Jacksonville, FL

Not good the door camera is always broken

5 years ago

Reply from Vivint

Thank you for your feedback, Yashica. We appreciate your honesty about your experience and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Mar. 11th, 2021

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Verified Customer

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Austin Ogden, UT

App sucks, can't believe i agreed to the price I paid

5 years ago

Reply from Vivint

Thank you for your feedback, Austin . We appreciate your honesty about your experience with  your app and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Eleazar Medina Amarillo, TX

Cameras are low quality, don‚Äôt like them.

5 years ago

Reply from Vivint

Thank you for your feedback, Eleazar . We appreciate your honesty about your experience with your cameras  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Shane G. Smith Houston, TX

Over priced, oddly financed, broken equipment regularly, horrible support.

5 years ago

Reply from Vivint

Thank you for your feedback, Shane . We appreciate your honesty about your experience with  your equipment and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Jeromy Renelli Lancaster, CA

The system does not perform when needed. Poor camera quality and system lags

5 years ago

Reply from Vivint

Thank you for your feedback , Jeromy. We appreciate your honesty about your experience with  your cameras and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Jeff El Paso, TX

False alarms, door lock failures, charge extra monthly for adding cameras,

5 years ago

Reply from Vivint

Thank you for your feedback  Jeff. We appreciate your honesty about your experience with your equipment and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible

Mar. 2nd, 2021

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Bal Sran Bakersfield, CA

Equipment are not working right so i do not like the service at all

5 years ago

Reply from Vivint

Thank you for your feedback  Bal. We appreciate your honesty about your experience with  your equipment and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible

Mar. 2nd, 2021

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Verified Customer

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Gary Schertz, TX

Door bell camera doesn't work at night correctly.

5 years ago

Reply from Vivint

Thank you for your feedback Gary. We appreciate your honesty about your experience with  your doobell camera and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 2nd, 2021

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Larry Moore, SC

They are a scam. They don't clearly state how long the "trial" period is

5 years ago

Reply from Vivint

Thank you for your feedback  Larry. We appreciate your honesty about your experience with the trail period and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 2nd, 2021

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Verified Customer

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Doris Brooks Birmingham, AL

Awful common faulty equipment cameras does not work and record etc.

5 years ago

Reply from Vivint

Thank you for your feedback Doris. We appreciate your honesty about your experience with your equipment and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 2nd, 2021

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Verified Customer

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Shelbye Turnage Memphis, TN

Ease of repair with minor glitches of the equipment is not expedient

5 years ago

Reply from Vivint

Thank you for your feedback, Shelbye. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 27th, 2021

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Michael Kithinji Conway, AR

Very poor customer service. Vivint salespeople are dishonest and out to

5 years ago

Reply from Vivint

Thank you for your feedback, Michael. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 27th, 2021

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Jacqueline Gibson Atlanta, GA

Very Bad It is not working and customer service is very poor.

5 years ago

Reply from Vivint

Thank you for your feedback , Jacqueline! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 16th, 2021

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Verified Customer

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Katherine Houston, TX

Bad. It is very late on alerting us back camera been out for months

5 years ago

Reply from Vivint

Thank you for your feedback, Katherine! We are so glad to hear about your experience with your camera and how you're loving your system.

Mar. 16th, 2021

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Verified Customer

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Shane Hudgins Westminster, CO

over promised, under delivered... way over charged.

5 years ago

Reply from Vivint

Thank you for your feedback , Shane. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Kelly Dale Mount Pleasant, TX

Getting someone on the phone is a nightmare

5 years ago

Reply from Vivint

Thank you for your feedback, Kelly. We appreciate your honesty about your experience with  your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Chris Allen Pennsauken, NJ

I don‚Äôt like how my back yard camera is always offline.

5 years ago

Reply from Vivint

Thank you for your feedback, Chris! We are so glad to hear about your experience with your camera and how you're loving your system.

Mar. 16th, 2021

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Verified Customer

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Jose Gonzalez Powder Springs, GA

Too expensive There way better deals out can't wait till I can cancel services

5 years ago

Reply from Vivint

Thank you for your feedback , Jose. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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james hart Amarillo, TX

3 hours on the phone and still not working right.

5 years ago

Reply from Vivint

Thank you for your feedback, James. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Verified Customer

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Josefina Landazuri

The equipment is very poor quality and very expensive

5 years ago Edited September 14, 2021

Reply from Vivint

Thank you for your feedback, Josefina. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Verified Customer

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Cheryl Clineburg Marco Island, FL

Doorbells are not ringing, technician did not show me how to work alarm pad

5 years ago

Reply from Vivint

Thank you for your feedback, Cheryl. We appreciate your honesty about your experience with the doorbell and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Richard Thorsted Ogden, UT

Absolutely terrible customer service and device support.

5 years ago

Reply from Vivint

Thank you for your feedback, Richard. We appreciate your honesty about your experience with  your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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tony davis Lansdowne, PA

the panel is always disconnecting not reliable

5 years ago

Reply from Vivint

Thank you for your feedback, Tony. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Clifton Olive Branch, MS

Camera is a mess don‚Äôt get this system over price equipment

5 years ago

Reply from Vivint

Thank you for your feedback, Clifton. We appreciate your honesty about your experience with your pricing  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Ramon Rodriguez Pharr, TX

Sucks never worked stuck on contract so can‚Äôt do anything about it

5 years ago

Reply from Vivint

Thank you for your feedback, Ramon. We appreciate your honesty about your experience with  your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Teya Clarke Clearfield, UT

Hate it. Your reps lie, customer service sucks, camera quality is garbage

5 years ago

Reply from Vivint

Thank you for your feedback, Teya. We appreciate your honesty about your experience with your camera  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Tech Savy Concord, NC

It‚Äôs a scam . The representative did not share the right cost

5 years ago

Reply from Vivint

Thank you for your feedback. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Rachelle Sugar Land, TX

Horrible experience. My mom cameras never work. Customer service horrible.

5 years ago

Reply from Vivint

Thank you for your feedback, Rachelle. We appreciate your honesty about your experience with your cameras  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Matt Hardy Concord, NC

Lies never got my free month of service after i was promised one for a referral

5 years ago

Reply from Vivint

Thank you for your feedback, Matt. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Mary Tate Baltimore, MD

Our front door camera keeps going offline

5 years ago

Reply from Vivint

Thank you for your feedback , Mary. We appreciate your honesty about your experience with your camera  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Tammy Farrell Sterling, AK

Needed service and parts and im still waiting ......

5 years ago

Reply from Vivint

Thank you for your feedback, Tammy. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Aron Spivey Deer Park, TX

Lack of customer service, will not fix mistakes they made, do not use

5 years ago

Reply from Vivint

Thank you for your feedback, Aron. We appreciate your honesty about your experience with  your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Luis Martinez Amarillo, TX

Door bell camera doesn't work properly. Can't contact anybody to replace it.

5 years ago

Reply from Vivint

Thank you for your feedback, Luis. We appreciate your honesty about your experience with your cameras  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Victoria Amityville, NY

Constant issues with cameras not recording play back is not available

5 years ago

Reply from Vivint

Thank you for your feedback, Victoria. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Travis Burdette Hagerstown, MD

The alarm works when it wants. So many issues!!!

5 years ago

Reply from Vivint

Thank you for your feedback , Travis. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Scott Miles

1 product resolution. Friendly, but 1 customer care

5 years ago Edited September 14, 2021

Reply from Vivint

Thank you for your feedback, Scott. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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susana navarro Knoxville, TN

Very bad experience. Nothing works. Has 3 potential, but bad reliability

5 years ago

Reply from Vivint

Thank you for your feedback, Susana. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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cale 3 Gretna, NE

The front door bell camera has lines thru it

5 years ago

Reply from Vivint

Thank you for your feedback , Cale. We appreciate your honesty about your experience with your camera  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Erica Cantu McAllen, TX

Can‚Äôt arm or disarm my alarm system. I have already reinstalled app

5 years ago

Reply from Vivint

Thank you for your feedback, Erica. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Dorsey Robinson Louisville, KY

Cameras are not where we wanted them. Reps ignored us when we pointed this out

5 years ago

Reply from Vivint

Thank you for your feedback , Dorsey. We appreciate your honesty about your experience with  your cameras  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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