Vivint: Read 8,283 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star_border star_border

Lindsey

Great company, lack training of technicians in showing clients how things work.

6 years ago

Reply from Vivint

Thank you for your feedback Lindsey. We appreciate you letting us know about your experience with Smart Home Pros. If you find that you have any questions about your system check out our support site using this link:

Dec. 1st, 2019

check_circle

Verified Customer

star star star star star_border

Elizabeth Matt

Informative regarding camera view ability and responsive

6 years ago

Reply from Vivint

Thank you for your feedback Elizabeth! We appreciate you letting us know about your experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Dec. 1st, 2019

check_circle

Verified Customer

star star star star star_border

janet

easyand very helpful in maintaining my health

6 years ago

Reply from Vivint

Thank you for your feedback Janet! We appreciate you letting us know about your experience with your system. When you have a chance, contact our chat support team to get your referral code using this link:

Dec. 1st, 2019

check_circle

Verified Customer

star star star star star_border

Bill Davis

I can't seem to get my notifications to replay on my phone.

6 years ago

Reply from Vivint

Thank you for your feedback Bill. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 8th, 2020

check_circle

Verified Customer

star star star star star_border

V B

The service is very good top-of-the-line

6 years ago

Reply from Vivint

Thank you for your feedback V! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

check_circle

Verified Customer

star star star star star_border

Michelle

Willingness to help, their patience and professionalism

6 years ago

Reply from Vivint

Thank you for your feedback Michelle! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

check_circle

Verified Customer

star star star_border star_border star_border

Maria Pruitt

It hasn't been the best, I was given the wrong equipment & wasn't given the equipment I asked for.

6 years ago

Reply from Vivint

Thank you for your feedback Maria. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 8th, 2020

check_circle

Verified Customer

star star star star star_border

Gilberto Vadillo

I usually get a quick response when I call.

6 years ago

Reply from Vivint

Thank you for your feedback Gilberto! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

check_circle

Verified Customer

star star star star star_border

Emerson F Lane, Jr

Better now than years ago. Better technology now also

6 years ago

Reply from Vivint

Thank you for your feedback Emerson! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

check_circle

Verified Customer

star star star star star_border

Sarah Hindy

Quality service and professional products

6 years ago

Reply from Vivint

Thank you for your feedback Sarah! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

check_circle

Verified Customer

star star star star_border star_border

Rodney Angleton, TX

..good company but they can't keep their billing straight

6 years ago

Reply from Vivint

Thank you for your feedback Rodney. We would love to look into your concerns with billing further. When you have a chance, please contact our chat team using this link:

Nov. 27th, 2019

check_circle

Verified Customer

star star star star_border star_border

Carrie Schlabs Omaha, NE

I like costumer service. I don't like the delay time versus real time.

6 years ago

Reply from Vivint

Thank you for your feedback Carrie. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 8th, 2020

check_circle

Verified Customer

star star star star star_border

Marcie

They've been responsive and solved issues.

6 years ago

Reply from Vivint

Thank you for your feedback Marcie! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

check_circle

Verified Customer

star star star star star_border

Maynard

The system is accessible. They attend to some of my needs.

6 years ago

Reply from Vivint

Thank you for your feedback Maynard! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

check_circle

Verified Customer

star star star star star_border

bryan Cocoa, FL

good alarms ==poor billing department, erratic statements

6 years ago

Reply from Vivint

Thank you for your feedback Bryan! We appreciate you letting us know about your experiences with us and would love to look into your concerns with billing further. When you have a chance, give us a call at 1-800-216-5232.

Mar. 8th, 2020

check_circle

Verified Customer

star star star star star_border

James Turman

We like our alarm system, offer upgrades to loyal customers

6 years ago

Reply from Vivint

Thank you for your feedback James! We are so glad to hear about your experiences with us and your system. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

check_circle

Verified Customer

star star star star star_border

Finmann

they seem pricey. service has been fine

6 years ago

Reply from Vivint

Thank you for your feedback Finman! We appreciate you letting us know about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

check_circle

Verified Customer

star star star star star_border

Manlio Pharr, TX

It's easy to contact them through their web page.

6 years ago

Reply from Vivint

Thank you for your feedback Manilo! We are so glad to hear about your experiences with our chat service. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

star star_border star_border star_border star_border

alicia ridley Kissimmee, FL

Stay away from this company your bill will be high as heck before you know it Y’all are rejecting my review I had service with Vivint and your customer service sucks y’all are crooks

4 years ago Edited January 10, 2022

Reply from Vivint

Alicia, thank you for your feedback. Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

Jan. 11th, 2022

star star star star star

tom forness Lee's Summit, MO

What I like about Vivint is that the product is high quality and very easy to use.

5 years ago Edited September 14, 2021

Reply from Vivint

This is great feedback, Tom! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

May. 22nd, 2021

star star star star star_border

Troy Robinson Columbia, SC

Since joining the Vivint family, I have really loved the many features. And the customer service reps are very helpful.

5 years ago

Reply from Vivint

This is great feedback, Troy! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

May. 22nd, 2021

star star_border star_border star_border star_border

Melanie Shively Denver, CO

Equipment doesn’t work properly and is very inconsistent. Can’t get techs out because it shows working sometimes but now I just don’t turn my alarm on due to false alarms.

5 years ago Edited September 14, 2021

Reply from Vivint

Melanie, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

star star_border star_border star_border star_border

Robin Glover Chester, PA

Horrible!!! Bad quality. Lied to about length of service and vivint won't cancel service. They just keep taking my money. I have requested a termination numerous times and get humg up on.

5 years ago Edited September 14, 2021

Reply from Vivint

Robin, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

star star star_border star_border star_border

MyLife7033 Buffalo, NY

My camera continuously does not record. The last time it recorded was 04/19/21. I also have a tracker on my vehicle and I can't remember the last time it tracked my location.

5 years ago Edited September 14, 2021

Reply from Vivint

Hello Customer, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

star star star_border star_border star_border

Idaho Meridian, ID

Good quality camera's and OK software, OK installation. BUT string dislike the pressure, deceptive selling of horribly overpriced and in most cases unnecessary equipment,

5 years ago

Reply from Vivint

Idaho, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

star star star star star

G S Fort Worth, TX

Easy to work with , have been with them for 4 years. Offers better service and value than ADT

5 years ago

Reply from Vivint

Thank you for your feedback GS! We are so glad to hear about your experience with your service and how you're loving your system.

Apr. 5th, 2021

star star_border star_border star_border star_border

Latoyia Moton Buffalo, NY

Do not get this service. My system has been down for a week and a half no one can come out for je next two weeks .. Reason is because they only have one technician for my area

5 years ago

star star_border star_border star_border star_border

John Bivings , OK

I have been with Vivint for almost 6 years...not one time during these years could I get a service tech to my home. Constant malfunctions with sensors and the main panel. So glad to be free from this service!

6 years ago Edited September 14, 2021

Reply from Vivint

Thank you for your feedback, John. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Sep. 1st, 2020

star star_border star_border star_border star_border

Adrian Chappell Converse, TX

Was talking to the initial representative and I informed that I was purchasing a home, meaning I am days from closing on my BRAND NEW HOME and they hung on me stating stating I am not worthy of their service.

6 years ago

Reply from Vivint

Thank you for your feedback Adrian. We appreciate your honesty about your experience with a sales representative and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232.

Jun. 7th, 2020

star star_border star_border star_border star_border

Donald Sorenson Goodyear, AZ

Front doorbell camera failed the first year. Never receive a replacement after several calls. One by one all the Zwave light switches failed. Cost was about 40 bucks each to replace.

6 years ago

Reply from Vivint

Thank you for your feedback Donald. We understand your frustration and would like to see how we can assist you with a new doorbell camera and light switches. Please call us so we can discuss this further, and make sure you are taken care of. Please call us at 18002165232.

Jul. 15th, 2020

star star star star star_border

Donald Boyles

I have received a bill that has been already paid.For the past month ,I hope they can straighten it soon.

6 years ago

Reply from Vivint

Thank you for your feedback Donald! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

star star star star star

Kevin

Best equipment, No problems with service, Fair Pricing. "You get what you pay for".

6 years ago

star star star star star

Cheryl

Love the product, service has also be exceptional. I feel so much safer at home!

6 years ago

star star star star star_border

Catherine Newberry

They were supposed to call us to setup an appointment to have our doorbell camera installed. I haven't heard from them.

6 years ago

Reply from Vivint

Thank you for your feedback Catherine! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

star star star star star

Richard Daponte

Awesome product, had some minor issues and it was taken care of right away! I recommend it!

6 years ago

star star star star star

Fred Gronemeier

Well I had another company and Vivint bought them out. Everything has been fine since then.

6 years ago

star star star star star

Skye

Even tho the price was a lil bit higher, I love the system and how easy the app is to use

6 years ago

star star star star star_border

Levi A James

I have only had vivint for 3 months but they are great. I left ADT and broke the contract i had with ADT.

6 years ago

Reply from Vivint

Thank you for your feedback Levi! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

star star star star star_border

Parminder singh

So far it's been just ok with Vivint. Only their technician was not able to install the garage opener into my garage.

6 years ago

Reply from Vivint

Thank you for your feedback Parminder! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

star star star star star_border

Greg Rockey

I gave them a 9 because there is always room for improvement. But my experience as a Vivint customer has been good.

6 years ago

Reply from Vivint

Thank you for your feedback Greg! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

star star star star star

Ryan

Super happy. Love how it's wireless and I don't need a landline. Cameras are amazing

6 years ago

star star star star star

Ryan Newman

Super happy. Love how it's wireless and I don't need a landline. Cameras are amazing

6 years ago

star star star star star

Wes Ashton, MD

Excellent installation service, great phone service. Love the automation. No complaints here!

6 years ago

Reply from Vivint

Thank you for your feedback Wes! We are so glad to hear about your experiences with us and how you're enjoying your system. When you have a chance, give us a call at 800-216-5232 to get your unique referral code using that can lead to some really great perks.

Apr. 24th, 2020

star star star star star

Ming Su

They have all been perfectly professional. I would give them all ten out of ten.

6 years ago

star star star star star

Steve

This company has been very responsive and the equipment is cutting edge. Love this system.

6 years ago

star star star star star_border

Cindy Winter Issaquah, WA

I have been very happy with the options provided and the folks I have worked with are all knowledgeable

6 years ago

Reply from Vivint

Thank you for your feedback Cindy. We are so glad to hear about your experiences with us and with your system. We appreciate you being a part of the Vivint family!

Mar. 19th, 2020

star star_border star_border star_border star_border

Princesstoys channel San Antonio, TX

Was Lied to from the beginning, Was not to told, that Vivint panel didn't work if the system was paid off and you chose not continue Vivint monitoring service . was not told camera only work with Vivint system.

6 years ago

Reply from Vivint

Thank you for your feedback. We appreciate your honesty about your experiences with us and would love to look into your concerns further. Please give us a call at 844-241-3243.

Mar. 1st, 2020

star star_border star_border star_border star_border

Erika Antioch, CA

My grandmother has this system and it is absolutely the worst. The cameras are constantly going off line, customer service has no clue as to what they are doing!! I'm trying to get her to cancel the contract!!

6 years ago

Reply from Vivint

Thank you for your feedback Erika. We would love to look into your concerns further. Please contact our chat team using this link:

Feb. 18th, 2020

star star_border star_border star_border star_border

Jeff Johnson

Very clever crooks. Iron clad long term contracts that are not explained. Terrible customer service and passed around when confronted. Continued to bill after transferring the contract.

6 years ago

Reply from Vivint

Thank you for your feedback Jeff. We would love to look into your concerns further. Please contact our chat team using this link:

Nov. 20th, 2019

star star_border star_border star_border star_border

Jacob Redlands, CA

Don't buy Vivint they use cheap equipment. Nothing ever works properly and then you have to call them and waste 30 + minutes or more on the phone with them and nothing gets fixed

6 years ago

Reply from Vivint

Thank you for your feedback Jacobk. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our chat support team at your convenience using this link:

Jan. 1st, 2020

Vivint Reviews