Vivint: Read 8,283 User Reviews From Real Homeowners

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Verified Customer

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Denise Belleville, IL

Sensor keeps falling off and no one will replace it

5 years ago

Reply from Vivint

Thank you for your feedback, Denise. We appreciate your honesty about your experience with your sensor and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Mar. 4th, 2021

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Verified Customer

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Tracy Collins Arabi, LA

Ok. Automatic door lock does not work properly.

5 years ago

Reply from Vivint

Thank you for your feedback, Tracy . We appreciate your honesty about your experience with  your door lockand would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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James Sharper Paulsboro, NJ

My camera is not working, also why am I paying almost 60 dollars for this system?

5 years ago

Reply from Vivint

Thank you for your feedback , James. We appreciate your honesty about your experience with your camera  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Katrina R Lyons Knightdale, NC

To many problems with doorbell camera and long appointment times

5 years ago

Reply from Vivint

Thank you for your feedback, Katrina . We appreciate your honesty about your experience with  your doorbell camera and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Kyle Gathers Duncan, SC

Your equipment sucks! Thermostat eats up battery life. App takes long to load. Live feed lags.!

5 years ago

Reply from Vivint

Thank you for your feedback , Kyle. We appreciate your honesty about your experience with  your thermostat and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Freda Banks Fairview Heights, IL

Don‚Äôt like the fact that you can‚Äôt get help.

5 years ago

Reply from Vivint

Thank you for your feedback, Freda . We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Candi Wallace Liberty, MO

No one has reached out to me since the installment.

5 years ago

Reply from Vivint

Thank you for your feedback, Candi . We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Brenda Holt Huntington, WV

How my bill increased after my equipment was paid off!

5 years ago

Reply from Vivint

Thank you for your feedback  Brenda. We appreciate your honesty about your experience with your billing and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 2nd, 2021

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Verified Customer

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george malfair

billing was up and down and not according to the contract

5 years ago

Reply from Vivint

Thank you for your feedback  George. We appreciate your honesty about your experience with  billing and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible

Mar. 2nd, 2021

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Verified Customer

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Eva Fix Waldorf, MD

Wait time for assistance on the phone is too long

5 years ago

Reply from Vivint

Thank you for your feedback  Eva. We appreciate your honesty about your experience with  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible

Mar. 2nd, 2021

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Verified Customer

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Mario Dubois Warren, NJ

Not reliable, the camera barely works. If I could get out of it I would

5 years ago

Reply from Vivint

Thank you for your feedback  Mario. We appreciate your honesty about your experience with  your cameras and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible

Mar. 2nd, 2021

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Verified Customer

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Natasha Wells Jacksonville, FL

The service rarely works properly. My camera doesn‚Äôt pick up activity like it is suppose to.

5 years ago

Reply from Vivint

Thank you for your feedback , Natasha. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 27th, 2021

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Verified Customer

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Althea Cuff Upper Marlboro, MD

Sales and installation was horrible and deceiving

5 years ago

Reply from Vivint

Thank you for your feedback, Althea. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 27th, 2021

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Verified Customer

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Rebecca Gomez Richlands, NC

System equipment is of poor quality constantly failing. I do love the phone app

5 years ago

Reply from Vivint

Thank you for your feedback, Rebecca. We appreciate your honesty about your experience with  your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 27th, 2021

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Verified Customer

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J. Mark Wills Owasso, OK

Good. Not always reliable. App slow to respond at times.

5 years ago

Reply from Vivint

Thank you for your feedback , J Mark! We are so glad to hear about your experience with your app and how you're loving your system.

Mar. 16th, 2021

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Verified Customer

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Greg Schultz Corpus Christi, TX

Customer service is terrible,, they don't care at all about my problem

5 years ago

Reply from Vivint

Thank you for your feedback , Greg. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Major and D'Shana Newsom Portsmouth, VA

The customer service is subpar equipment kicks offline often

5 years ago

Reply from Vivint

Thank you for your feedback, Major. We appreciate your honesty about your experience with your equipment and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Belinda Chamberlain Buffalo, NY

Some of my alarms are not functioning and some other things aren't working.

5 years ago

Reply from Vivint

Thank you for your feedback , Belinda. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Albaro Long Denton, TX

I‚Äôve experienced some latency camera Malfunction

5 years ago

Reply from Vivint

Thank you for your feedback, Albaro. We appreciate your honesty about your experience with your camera and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Ernest Ramirez Nurillo, TX

Unreliable service and systems! Would not recommend this security system to anyone!

5 years ago

Reply from Vivint

Thank you for your feedback, Ernest. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Robbie Savannah, GA

Don't like that the devices go offline from time to time.

5 years ago

Reply from Vivint

Thank you for your feedback , Robbie. We appreciate your honesty about your experience with  your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 27th, 2021

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Verified Customer

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Bridget Radford Lansing, IL

Poor service alarm was offline and I did not know how long the system was not working properly.

5 years ago

Reply from Vivint

Thank you for your feedback, Bridget. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Marissa Marquez Clarksville, TN

My camera constantly goes offline as does my carbon monoxide detector.

5 years ago

Reply from Vivint

Thank you for your feedback, Marissa. We appreciate your honesty about your experience with your equipment and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 27th, 2021

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Verified Customer

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Paul Anthony Favata Saint Petersburg, FL

Service is 3. Customer service not so much

5 years ago

Reply from Vivint

Thank you for your feedback , Paul. We appreciate your honesty about your experience with  your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Verified Customer

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Kimberly peters West Monroe, LA

Break down often. Difficult to get repair

5 years ago

Reply from Vivint

Thank you for your feedback, Kimberly. We appreciate your honesty about your experience with  your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Verified Customer

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Kayla Johnson Mesa, AZ

Cameras are horrible. Messed my garage up. WASTE of TIME AND MONEY

5 years ago

Reply from Vivint

Thank you for your feedback, Kayla. We appreciate your honesty about your experience with  your cameras  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Verified Customer

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Fish r man Bowring, OK

I do not like not being able to view video on my computer

5 years ago

Reply from Vivint

Thank you for your feedback. We appreciate your honesty about your experience with your video  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Verified Customer

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Elizabeth Mason Austin, TX

Salesman lied about paying off my old alarm company. I am paying you AND Ampsmart

5 years ago

Reply from Vivint

Thank you for your feedback, Elizabeth. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Verified Customer

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Wayne Sutherland Bonaire, GA

Their customer service when it comes to the equipment installed is terrible

5 years ago

Reply from Vivint

Thank you for your feedback, Wayne. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Verified Customer

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Carissa Hinton Shawnee, OK

I cannot get anyone to assist me with my doorbell camera

5 years ago

Reply from Vivint

Thank you for your feedback, Carissa. We appreciate your honesty about your experience with the doorbell camera  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Verified Customer

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Beatrice Johnson Oroville, CA

No help in fixing the problem I have been asking for help with since I've received the vivint.

5 years ago

Reply from Vivint

Thank you for your feedback , Beatrice. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Verified Customer

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Ondreasa Andrews Greensboro, NC

Alarm system is way overpriced, not worth it at all and should really consider lowering the price

5 years ago

Reply from Vivint

Thank you for your feedback, Ondreasa. We appreciate your honesty about your experience with  your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Verified Customer

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Matthew Miller Ladson, SC

Product is great, did not like the sales methods

5 years ago

Reply from Vivint

Thank you for your feedback, Matthew. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Verified Customer

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Alex Floyd Lincoln, CA

True up cost way too high, home security is not used and want to send it back.

5 years ago

Reply from Vivint

Thank you for your feedback , Alex. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Verified Customer

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Dirk Decoster Jacksonville, FL

Very slow and not able to stream multiple screens at te same time

5 years ago

Reply from Vivint

Thank you for your feedback, Dirk. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Claussen Fairview Heights, IL

This has been terrible since day 1. Equipment goes between working and not, mostly not.

5 years ago

Reply from Vivint

Thank you for your feedback, Claussen. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Steven Nance Edmond, OK

Had to have service six times since install

5 years ago

Reply from Vivint

Thank you for your feedback, Steven. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Verified Customer

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Yvonne Miramontes Yucca Valley, CA

The system is 3 but the app could use some work

5 years ago

Reply from Vivint

Thank you for your feedback, Yvonne. We appreciate your honesty about your experience with your app and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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Arthea Shirriel Hyattsville, MD

It has been a month and it is still not working.

5 years ago

Reply from Vivint

Thank you for your feedback, Arthea. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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ERIKA MARTINEZ Amarillo, TX

door bell is always offline, have called the office to fix and till going off line.

5 years ago

Reply from Vivint

Thank you for your feedback, Erika. We appreciate your honesty about your experience with your cameras and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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Chris Dunning Franklin, IN

Horrible customer service, no one wants to deal with anything, get pushed down the line

5 years ago

Reply from Vivint

Thank you for your feedback, Chris. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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Brenda Baumberger Sioux Falls, SD

my system was not fully installed and when I calledfor them to finish they were going to charge me!

5 years ago

Reply from Vivint

Thank you for your feedback, Brenda. We appreciate your honesty about your experience with your billing and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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Amy Horn Lake, MS

My backyard camera constantly goes offline and stays offline for weeks..

5 years ago

Reply from Vivint

Thank you for your feedback, Amy. We appreciate your honesty about your experience with  your camera  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Nestor Lizarralde Fort Worth, TX

They tricked me into buying a Door bell and a Camera for $3,800, when I was told it will be $1300

5 years ago

Reply from Vivint

Thank you for your feedback, Nestor. We appreciate your honesty about your experience with your billing and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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Roberta Wilson Heber, CA

Didn‚Äôt work fireman show when nothing alarm went off when nothing was wrong

5 years ago

Reply from Vivint

Thank you for your feedback, Roberta. We appreciate your honesty about your experience with  your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Anthony M Klostriech Nuevo, CA

worst experience ever. people tap into your cameras and talk to you. I fear my personal safety

5 years ago

Reply from Vivint

Thank you for your feedback, Anthony. We appreciate your honesty about your experience with your cameras  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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Erik Johnson Erie, CO

The android phone app is buggy and has issues that have yet to be resolved

5 years ago

Reply from Vivint

Thank you for your feedback, Erik. We appreciate your honesty about your experience with your app  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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Diane F Smith Upper Marlboro, MD

can't find out how to lower the tweet from outside camera

5 years ago

Reply from Vivint

Thank you for your feedback, Diane. We appreciate your honesty about your experience with your camera  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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Kela Moreno Valley, CA

Awful experience I can‚Äôt get unit hooked up and I want to stop service and no one will answer

5 years ago

Reply from Vivint

Thank you for your feedback, Kela. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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Rhea Las Vegas, NM

Sometimes my camera doesn‚Äôt pick up the recording when someone is spotted.

5 years ago

Reply from Vivint

Thank you for your feedback , Rhea. We appreciate your honesty about your experience with  your camera  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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