Vivint: Read 8,283 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star_border star_border

Princess

They respond promptly. I like the camera.

6 years ago

Reply from Vivint

Happy to hear you've had such a great experience, Princess! Please let us know if there's ever anything we can do to further assist you.

Jul. 15th, 2020

check_circle

Verified Customer

star star star star_border star_border

PATRICK BURNESON Columbia, MO

NEED CAMERA ADJUSTED AND PROGRAMMED IN TO CELL.

6 years ago

Reply from Vivint

Thank you for your feedback Patrick. We would love to look into your concerns with your camera further. Please give us a call at 800-216-5232.

May. 15th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Gil Lange

Disapointing. The equpment works, but don't ask a question because you won't get an answer.

6 years ago

Reply from Vivint

Thank you, Gil, for your feedback. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our support team at your convenience by calling 844-241-3243.

May. 15th, 2020

check_circle

Verified Customer

star star star star_border star_border

kay

technician never showed up. Not good service

6 years ago

Reply from Vivint

Thank you for your feedback, Kay. We'd like to see how we can assist you with your Car Guard. Please call us at 18002165232.

Apr. 14th, 2020

check_circle

Verified Customer

star star star star_border star_border

George Jones

Response is good. Wasn't happy when it went to automated.

6 years ago

Reply from Vivint

Thanks for the feedback, George! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Mar. 16th, 2020

check_circle

Verified Customer

star star star star_border star_border

Jeremiah

Ok the equipment becomes outdated too fast

6 years ago

Reply from Vivint

Thank you for your feedback, Jeremiah. If you're experiencing any other issues, we'd like to help. Please call us at 18002165232.

Mar. 16th, 2020

check_circle

Verified Customer

star star star_border star_border star_border

Santiago & Sandra Carrasco

not the greatest, we have been unable to use or phones to control thermostat.

6 years ago

Reply from Vivint

Thank you, Santiago & Sandra, for your feedback. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our chat support team at your convenience using this link:

Feb. 15th, 2020

check_circle

Verified Customer

star star star star_border star_border

Mickey Mouse

Customer service not friendly or accomodating.

6 years ago

Reply from Vivint

Thank you for your feedback. We appreciate your honesty about your experience with us. We would love to look into your concerns with our service further. Please contact our chat support team at your convenience using this link:

Feb. 4th, 2020

check_circle

Verified Customer

star star star star_border star_border

Mary

They came out with a good price and it is easy to use.

6 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Ron Las Cruces, NM

They try to solve the problem but unfortunately, the problem still persist

6 years ago

Reply from Vivint

Thank you for your feedback, Ron . We appreciate your honesty about your experience with us. We would love to look into any concerns you are having further. Please contact our chat support team at your convenience using this link:

Feb. 1st, 2020

check_circle

Verified Customer

star star star star_border star_border

Sam Pleasant Grove, AL

At the moment it not working trying to reboot it

6 years ago

Reply from Vivint

Thank you for your feedback Sam. We appreciate you letting us know about what is going on with your panel. We would love to look into your concerns with your system further. Please contact our chat support team using this link:

Feb. 15th, 2020

check_circle

Verified Customer

star star star star_border star_border

Leslie Martin

So so, having issues with monitoring inside the home

6 years ago

Reply from Vivint

Thank you Leslie for your feedback. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our chat support team at your convenience using this link:

Jan. 1st, 2020

check_circle

Verified Customer

star star star star_border star_border

David Bruce

Just OK, pricing to get extra cameras is outrageous

6 years ago

Reply from Vivint

Thank you for your feedback David. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our chat support team at your convenience using this link:

Jan. 1st, 2020

check_circle

Verified Customer

star star star star_border star_border

Karen Fryar Humble, TX

just ok. cameras are overpriced, app is not easy to use.

6 years ago

Reply from Vivint

Thank you for your feedback Karen. We appreciate your honesty about your experience with us. We would love to look into your concerns regarding the app and your sytem further. Please contact our chat support team at your convenience using this link:

Dec. 17th, 2019

check_circle

Verified Customer

star star_border star_border star_border star_border

Jo Gail Dolenski Spring, TX

In the past year, terrible! If their euipm net is faulty they charge you for it again!

6 years ago

Reply from Vivint

Thank you for your feedback Jo Gail. We appreciate your honesty about your experience with us. We would love to look into your concerns with your equipment further. Please contact our chat support team, available 24/7, at your convenience using this link:

Dec. 17th, 2019

check_circle

Verified Customer

star star star star_border star_border

Robert Harrington

Good, price keeps increasing looking for other options

6 years ago

Reply from Vivint

Thank you for your feedback Robert. We would love to look into your concerns further. Please contact our chat support team using this link:

Feb. 16th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Rocio Hernandez

Panel doesn't work properly n the customer service is bad nobody has come to fix it

6 years ago

Reply from Vivint

Thank you for your feedback Rocio. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our chat support team at your convenience using this link:

Jan. 1st, 2020

check_circle

Verified Customer

star star star_border star_border star_border

John Scott

Your service is not the bestand service availability is no better.

6 years ago

Reply from Vivint

Thank you for your feedback John. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our chat support team at your convenience using this link:

Jan. 1st, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Alexis

Awful. There security system failed and while we were broken into. The second house on our street!

6 years ago

Reply from Vivint

Thank you for your feedback Alexis. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our chat support team at your convenience using this link:

Jan. 1st, 2020

check_circle

Verified Customer

star star star star_border star_border

Willie

They always solve my problem when I call in

6 years ago

Reply from Vivint

Thank you Willie for your feedback! If you find that you have any questions about your system check out our support site using this link:

Jan. 1st, 2020

check_circle

Verified Customer

star star star_border star_border star_border

George Cherry

price increaes when i was told at contract it wouldnt go up the first 5 years!

6 years ago

Reply from Vivint

Thank you George for your feedback. We appreciate your honesty about your experience with us. We would love to look into your concerns about the rate further. Please contact our chat support team at your convenience using this link:

Jan. 1st, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

V

Horrible, bill me for 2 months that I did not live there. Would not credit me back all the money.

6 years ago

Reply from Vivint

Thank you for your feedback. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our chat support team at your convenience using this link:

Jan. 1st, 2020

check_circle

Verified Customer

star star star star_border star_border

Norma Garcia

It doesn't work well it feels not right.

6 years ago

Reply from Vivint

Thank you for your feedback Norma. We appreciate your honesty about your experience with your system and would love to look into this further. Please contact our chat team using this link:

Feb. 18th, 2020

check_circle

Verified Customer

star star star_border star_border star_border

James Best

Equipment works sporadically, at best, and customer service is not much help.

6 years ago

Reply from Vivint

Thank you for your feedback James. We appreciate your honesty about your experience with us. We would love to look into your concerns with your system further. Please contact our chat support team at your convenience using this link:

Dec. 1st, 2019

check_circle

Verified Customer

star star_border star_border star_border star_border

Sharon and Gerald Ince

The doorbell rings on the outside not on the inside. This has been going on for 2 years.

6 years ago

Reply from Vivint

Thank you for your feedback Sharon and Gerald. We would love to look into your concerns with your doorbell camera. When you have a chance, contact our chat team using this link:

Feb. 22nd, 2020

check_circle

Verified Customer

star star star_border star_border star_border

David P

Long contracts, hidden fees and raised monthly bills without notification

6 years ago

Reply from Vivint

Thank you for your feedback David. We would love to look into your concerns with your system further. Please contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Celenia Figueroa

Recently, I was basically called a liar when they said my windows were never working.

6 years ago

Reply from Vivint

Thank you for your feedback Celenia. We would love to look into your concerns with your system further. Please contact our chat team using this link:

Feb. 23rd, 2020

check_circle

Verified Customer

star star star star_border star_border

Jinyan Guan

I've problem with my doorbell camera that was never fixed.

6 years ago

Reply from Vivint

Thank you for your feedback Jinyan. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 8th, 2020

check_circle

Verified Customer

star star star star_border star_border

Karen Jobe

Poor repair service. Went for a month no service.

6 years ago

Reply from Vivint

Thank you for your feedback Karen! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

check_circle

Verified Customer

star star star_border star_border star_border

Jason Beckerman

Equipment has been faulty and cannot get anybody to come out to fix it

6 years ago

Reply from Vivint

Thank you for your feedback Jason. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 8th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Paul

Worst company ever!!! Lying sales people, non transparent contracts, refusal to cancel my account!!

6 years ago

Reply from Vivint

Thank you for your feedback Paul. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 8th, 2020

star star star star_border star_border

Kayla Riney Des Moines, IA

The videos do not load on my application. How am I supposed to see the person on my property if I can't load the video?

5 years ago Edited September 14, 2021

Reply from Vivint

Kayla, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

star star_border star_border star_border star_border

Jose Vasquez Covington, LA

Vivint is charging me 61.00 for monitoring. I am about to get on the phone and request they lower it........i was paying 59.99 for monitoring and equipment.

6 years ago

Reply from Vivint

Thank you for your feedback Jose. We appreciate your honesty about your experience with Vivint Smart Home and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Aug. 10th, 2020

star star_border star_border star_border star_border

John Litten Phoenix, AZ

Beware this company has very poor customer service and when, not if, their equipment fails they blame you and they never release you from their contact

6 years ago Edited September 14, 2021

Reply from Vivint

Thank you for your feedback John. We appreciate your honesty about your experience with Vivint Smart Home and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jul. 20th, 2020

star star star star star

Jackie Kilian-Lowry

We have had this service since 2005, and have been very happy with everything.

6 years ago

star star star star star

julie buzzo

They are awesome from start to finish. To start they came out right away.

6 years ago

star star star star star

richard oveson

Vivint is simple to use and makes me feel safe wherever I am!

6 years ago

star star_border star_border star_border star_border

Jessica Marrero Riverview, FL

Had a sales rep come to the house and was trying to find me specials to sign up she ended up using my information to apply for a line of credit without permission! BEWARE!

6 years ago

Reply from Vivint

Thank you for your feedback Jessica. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 5th, 2020

star star_border star_border star_border star_border

David H Rowlett, TX

Be wary of their contract! It was never fully explained as to the length and they want an arm and a leg to get out of it. Pushy salesmen as well. Run, Run, Run

6 years ago

Reply from Vivint

Thank you for your feedback David. We appreciate you letting us know about your experience with us, and we would love to look into your concerns further. When you have a chance, contact our chat team using this link:

Feb. 22nd, 2020

star star_border star_border star_border star_border

Mike Baytown, TX

Their cancellation policy is a scam. I could see a class-action lawsuit in the near future. The company keeps your money and then attempts to charge you extra.

7 years ago

Reply from Vivint

Thank you for your feedback Mike. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 8th, 2020

star star_border star_border star_border star_border

Cheryl Martin Houston, TX

Please do not choose Vivint they are a scam company. There sales people are lairs. I'm dealing with Vivint because deceptive practices used by their employees. Cheryl Martin

7 years ago

Reply from Vivint

Thank you for your feedback Cheryl. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 10th, 2020

star star star star star

Bill Moore, SC

Great all around , quick to respond to problem. Great customer service.

7 years ago

Reply from Vivint

Thank you for your feedback Bill! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 10th, 2020

star star_border star_border star_border star_border

Mark Barber Gary, IN

system was put in on the 16 on may 2019 called no less then 12 times , smart hub not working door bell not working the 2 key pads i had to buy not working poor service

7 years ago

Reply from Vivint

Thank you for your feedback Mark. We appreciate your honesty about your experience with us and would love to look into your concerns with your system further. Please give us a call at 1-800-216-5212.

Mar. 10th, 2020

star star_border star_border star_border star_border

Mark Hoenninger Lenexa, KS

I paid to get out of my contract and these criminals are still billing my account. This company should not be able to be in business. They are not selling what they say.

7 years ago

Reply from Vivint

Thank you for your feedback Mark. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 8th, 2020

star star_border star_border star_border star_border

DeeDee Mont-Louis Fresno, TX

"Upgraded" system. Since then we've had to call for service almost weekly. They've been here 4 or 5 times since March. Not happy at all.🤬🤬🤬

8 years ago

Reply from Vivint

Thank you for your feedback DeeDee. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 8th, 2020

star star star star star

Hameed Afzal San Antonio, TX

Been very satisfied all around. They have done everything they promised so far.

9 years ago

Reply from Vivint

Thank you for your feedback Hameed! We appreciate you letting us know that you're enjoying your system. When you can, contact our chat team to get your referral code using this link:

Nov. 24th, 2019

star star_border star_border star_border star_border

Eric Takayama Pomona, CA

Vivint drilled a drain pipe while installing my system then gave me the run around about fixing it. They are the worst company and wouldn't recommend them to my worst enemy

9 years ago

Reply from Vivint

Thank you for your feedback Eric. We would love to look into this situation further. Please contact our chat support team using this link:

Nov. 24th, 2019

star star star star_border star_border

Victoria Phillips Fort Worth, TX

Vivint is a good security company but is very pricey. My main issue is that customer service seems to have issues understanding customers needs.

4 years ago

Reply from Vivint

Victoria, thank you for your feedback. Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

Jan. 6th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Regina Richton Park, IL

They don't do nothing for me you call them they tell you to do it.

5 years ago

Reply from Vivint

Hi Regina, we're sorry to hear you've had a negative experience with Vivint. We'd love to get you in touch with a supervisor who can look into this for you. Please contact us by calling 1-800-216-5232 or by sending us a private message.

Sep. 21st, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Vicki Stark Des Moines, IA

Camera quality only ok. Too expensive for what is received

5 years ago

Reply from Vivint

Vicki thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

Vivint Reviews