Vivint: Read 8,283 User Reviews From Real Homeowners

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Gary Stonebarger Claremore, OK

Terrible customer Service. Installation took almost 4 months before they got it even close to right. No it still is not right. I would tell anyone who asked me to go elsewhere.

7 years ago

Reply from Vivint

Thank you for your feedback Gary. We would love to look into this situation further and see how we can assist. When you have a chance, contact our chat support using this link:

Nov. 6th, 2019

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Jordan Odessa, TX

Horrible!!!!! Nothing but problems and you have to fix it your self! Yep wow I need a paycheck! Customer service sucks, equipment sucks, run away dont get sucked in!!!!!!!!!!!!!!!!!!!!

7 years ago

Reply from Vivint

Thank you for your feedback Jordan. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 10th, 2020

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Sean St. Petersburg, FL

Vivant told me when I signed up the equipment upgrades for so much and come to find out there's a third party vendor that doesn't get paid by vivant. You have to pay the third party.

7 years ago

Reply from Vivint

Thank you for your feedback Sean. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 10th, 2020

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Eric M San Antonio, TX

Don’t do it! Waisted 1600.00 on crappy cameras, crappy service. They promised there was no monthly bill if didn’t want monitoring. Guess what? They sent me a monthly bill, and their system is not even worth it.

7 years ago

Reply from Vivint

Thank you for your feedback Eric. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 10th, 2020

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Philip G Nussear Hagerstown, MD

Good company, they lock you into a long term expensive contract and then offer more at a lower price and you're screwed. After your long term is up, it's nearly impossible to cancel.

7 years ago

Reply from Vivint

Thank you for your feedback Philip. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 10th, 2020

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Alicia Chin South Amboy, NJ

I meant negative (-) one star. This company is totally underhanded and deceiving. Make sure you read all the fine print unless you want to be stuck in a contract for yearssss...

7 years ago

Reply from Vivint

Thank you for your feedback Alicia. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 10th, 2020

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Jerry Martin Springfield, OH

I should not have even given Vivint 1 star. All the negative reviews I agree with. Sad day that I was snickered into a contract that I CAN'T GET OUT OF ! Never sign up with this contract.

7 years ago

Reply from Vivint

Thank you for your feedback Jerry. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 10th, 2020

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Grant Miller Elk City, OK

The never ending contracts and even when you fi the guidelines to cancel your contract. They continue to call and act like your still under contract. Worst experience with any company we have ever had.

8 years ago

Reply from Vivint

Thank you for your feedback Grant. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 8th, 2020

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Brian Rhodes Duncan, OK

I would give Vivint zero stars if I was able. Customer service is terrible and cancelling service is close to impossible. DO NOT SIGN A CONTRACT WITH VIVINT!!!!!!! You will regret it!!!

8 years ago

Reply from Vivint

Thank you for your feedback Brian. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 8th, 2020

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Paula Jesup, GA

Equipment does not work correctly and very poor customer service. They also charge a 49 dollar tech fee when they send someone to check their equipment due to equipment failure.

8 years ago

Reply from Vivint

Thank you for your feedback Paula. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 8th, 2020

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Tina Schroeder Sedalia, MO

You cannot cancel contract no matter what. Mother is blind and cannot use. Their installer is pushy and fast. Does not explain. Awful company that takes advantage of seniors!

8 years ago

Reply from Vivint

Thank you for your feedback Tina. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 8th, 2020

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Daniel Jones Delray Beach, FL

Cameras never record properly Doorbell is hard for people to hear you talking Do like they alarm feature with sensors but could get that cheaper with any alarm I'm sure

8 years ago

Reply from Vivint

Thank you for your feedback Daniel. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212

Mar. 8th, 2020

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RCR Anchorage, AK

Worst company in the world. I would never do business with them. They are pushy and don't deliver. I tried to cancel and followed the procedures, they still billed me. I wouldn't trust them to clean outhouses.

9 years ago

Reply from Vivint

Thank you for your feedback RCR. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 8th, 2020

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Grace Brown Louisville, KY

I have an attorney because they are scamming me. Say I have a verbal agreement. I am going to report them to attorney general, BBB, and try and get a class action suit against them

9 years ago

Reply from Vivint

Thank you for your feedback Grace. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 8th, 2020

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Bob Comolli Fort Worth, TX

Purchased Vivint system a month ago. In the last week my control panel has gone blank 3 times rendering the system useless. I never had a problem with ADT. I shouldn't have left them.

9 years ago

Reply from Vivint

Thank you for your feedback Bob. If you are experiencing issues with your panel, please contact our chat support team using this link:

Nov. 28th, 2019

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Leopold Dyce Washington, DC

Very expensive compared to alternative companies BUT, the service is good and the products are reliable once installed

4 years ago

Reply from Vivint

This is great feedback, Leopold! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232. Or you can use our chat option at https://www.vivint.com/company/contact-us?email-chat=1

Apr. 8th, 2022

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Aaron Walton Columbia, SC

I originally got Vivint to bolster my security in my home. They have been both affordable and reliable.

4 years ago

Reply from Vivint

We're so glad to hear about your positive experience with us, Aaron. We always appreciate feedback!

Feb. 21st, 2022

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Dwhoush New Orleans, LA

The amount of smart features Vivint offers with their plans is amazing. I didn’t buy because their customer service rep was extremely pushy.

6 years ago

Reply from Vivint

Thank you for your feedback. If you change your mind at any time, we'd like to help you get the system. Give us a call at 877-415-1848.

Mar. 5th, 2020

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russbayles West Valley City, UT

We loved having a Vivint. Best part is their wireless system. No wires at all which makes install easy and keeps the house clean of holes. Customer service is great too.

6 years ago

Reply from Vivint

Thank you for your feedback Russ! We appreciate you letting us know about your experiences with us.

Mar. 3rd, 2020

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Scott C. Lehi, UT

Feel secure and seems to be good technology. Like the phone app. Sales person was very helpful that sold us the product.

6 years ago

Reply from Vivint

Thank you for your feedback Scott! We are so glad to hear about your experiences with us and your system. Thank you for being a part of the Vivint Family!

Feb. 27th, 2020

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Kellen Layton, UT

Keeps your place safe and isn't all that complicated when you look at it. They always seem to be there when you need them.

6 years ago

Reply from Vivint

Thanks for the feedback, Kellen! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Feb. 20th, 2020

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Kallie Chappell Salt Lake City, UT

I like Vivint because the app gives you control of all the locks on your doors, including the garage.

6 years ago

Reply from Vivint

Thank you for your feedback Kallie! We are so glad to hear that you're enjoying controlling your system from the app. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 22nd, 2020

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Jon Robinson Riverton, UT

I worked with a home builder and we used their service on all of our model homes. We even caught a break in suspect thanks to the video provided.

6 years ago

Reply from Vivint

Thank you for sharing, Jon! We love to hear how Vivint has helped you out in your home. Thank you for choosing Vivint to protect your home and family.

Feb. 13th, 2020

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David T Draper, UT

Vivint has been a good company protecting us. their customer service has always been great. I feel safe with my family being protected by them.

6 years ago

Reply from Vivint

Thanks for the feedback, David! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Feb. 12th, 2020

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JamieD Orange, CA

I love vivint! I have a high level of trust in the company and I love their customer service team. High quality

6 years ago

Reply from Vivint

Thank you, Jamie, for your feedback! It is so good to know that you're enjoying your system and service. When you can, reach out to our chat team to get your referral code using this link:

Jan. 30th, 2020

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Cam McClellan Magna, UT

We have used Vivint for a long time with no problems. The service is great and we have a good peace of mind by having them.

6 years ago

Reply from Vivint

Thanks for the feedback, Cam! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Jan. 28th, 2020

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Debbie Fish Biloxi, MS

Not at all happy with the door to door salesman that knocked on my door then proceeded to get very rude with me when I insisted that I did not need his services as we already are happy with our security company.

6 years ago

Reply from Vivint

Thank you Debbie for your feedback. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our chat support team at your convenience using this link:

Jan. 15th, 2020

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Jacob American Fork, UT

Vivint is incredible. We love having our house safe and smart. Voice commands make it easy to keep an eye on things at home while I am away.

6 years ago

Reply from Vivint

Thank you for your feedback Jacob! It is so good to know that you're enjoying your system. When you can, reach out to our chat team to get your referral code using this link:

Jan. 1st, 2020

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Annie Orr Provo, UT

Vivint Home Security has been amazing for my home. The company was so helpful with the system and setting it all up. I feel so much safer now!

7 years ago

Reply from Vivint

Thank you for your feedback Annie! We are so glad to hear about your experiences with us and how your system is helping you to feel safer. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Michele Oklahoma City, OK

My equipment needs service which isn't covered.

5 years ago

Reply from Vivint

Michele thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

Oct. 21st, 2021

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Verified Customer

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Amber San Antonio, TX

Because our cameras are going out constantly and our back lock doesn‚Äôt work correctly

5 years ago

Reply from Vivint

Hi Amber, thank you for your feedback. Are you still experiencing issues? We appreciate your honesty about your experience with Vivint Smart Home and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Sep. 21st, 2021

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Verified Customer

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Esther A Neely Lexington, NC

Equipment pricing too high compared to other alarm systems.

5 years ago

Reply from Vivint

Esther, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Verified Customer

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Anthony Hackett Lithonia, GA

Do not ring loud. The garage do not operate like it should.

5 years ago

Reply from Vivint

Anthony, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Verified Customer

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Jacqueline Bentonville, AR

Battery died right away on garage, issues w that And

5 years ago

Reply from Vivint

Jacqueline, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Verified Customer

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Robert ygleais Las Vegas, NV

Been trying to get you guys out here for more protection but no response!!

5 years ago

Reply from Vivint

Robert, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Verified Customer

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Gregory Baco Duncan, SC

Glitchy. Parts go offline frequently. Hard to reboot

5 years ago

Reply from Vivint

Gregory, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Verified Customer

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ChoRhonda gwaltneyharris Gray, GA

The cameras alert you late . Our door bells don't work anymore . Cameras go off line alot

5 years ago

Reply from Vivint

ChoRhonda, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Verified Customer

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Jacob Gonzales Dumas, TX

Not very good never finished installing all equipment yet yall our charging me for it

5 years ago

Reply from Vivint

Jacob, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Verified Customer

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Benjamin Richardson Jackson, MS

Very poor quality service/ Trustworthiness not the best quality.

5 years ago

Reply from Vivint

Benjamin, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Verified Customer

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Loria Dallas, TX

Poor response to questions. System improperly working

5 years ago

Reply from Vivint

Loria, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Verified Customer

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Germanee Dancy Macon, GA

Car feature not working after troubleshooting

5 years ago

Reply from Vivint

Thank you for your feedback Germanee. We appreciate your honesty about your experience with  the car feature and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

May. 4th, 2021

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Verified Customer

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Dytra Kennebrew Bonaire, GA

I regret signing back up. We were just desperate for cameras on our property

5 years ago

Reply from Vivint

Thank you for your feedback Dytra. We appreciate your honesty about your experience with your cameras  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

May. 3rd, 2021

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Verified Customer

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Tammie Graves Okmulgee, OK

Good company but not readily available after the sale.

5 years ago

Reply from Vivint

Thank you for your feedback Tammie. We appreciate your honesty about your experience with your service and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 19th, 2021

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Verified Customer

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Amy M Urlacher Richardton, ND

The equipment is poor quality and works when it wants to.

5 years ago

Reply from Vivint

Thank you for your feedback Amy. We appreciate your honesty about your experience with your equipment and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 19th, 2021

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Verified Customer

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Christopher O. White Cincinnati, OH

Live viewing does not come up fast enough.

5 years ago

Reply from Vivint

Thank you for your feedback Edythe. We appreciate your honesty about your experience with your cameras and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 19th, 2021

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Verified Customer

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Robert P Moran Westminster, CO

Not good, customer service sucks. No response to complaint or emails.

5 years ago

Reply from Vivint

Thank you for your feedback Robert. We appreciate your honesty about your experience and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 19th, 2021

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Verified Customer

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Gregory Bruce Kansas City, MO

Having trouble with my garage door opener

5 years ago

Reply from Vivint

Thank you for your feedback Gregory. We appreciate your honesty about your experience and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 19th, 2021

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Verified Customer

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Brian Roy Mount Juliet, TN

Billing for the first 4 months were messed up

5 years ago

Reply from Vivint

Thank you for your feedback Brian. We appreciate your honesty about your experience and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 19th, 2021

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Verified Customer

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alyssa San Antonio, TX

customer service is awful. constantly transferred with no real help ever. on hold for forever

5 years ago

Reply from Vivint

Thank you for your feedback, Alyssa. We appreciate your honesty about your experience and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Mar. 11th, 2021

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Verified Customer

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Lyne

The call center has not been very helpful in the past

5 years ago

Reply from Vivint

Thank you for your feedback, Lyne. We appreciate your honesty about your experience and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Mar. 11th, 2021

Vivint Reviews