Vivint: Read 8,283 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

John Evans

Excellent service and response and very courteous personnel.

6 years ago

Reply from Vivint

Thank you for your feedback John! We appreciate you letting us know about your experience with us so far. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

check_circle

Verified Customer

star star star star star

Tom Springfield, IL

Service is very dependable. Customer service is knowledgeable and responsive.

6 years ago

Reply from Vivint

Thank you for your feedback Tom! We appreciate you letting us know about your experience with us. We value the opportunity we have to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Dec. 17th, 2019

check_circle

Verified Customer

star star star star star

Raymone League City, TX

great service and like the equipment.Easy to use and easy to understand

6 years ago

Reply from Vivint

Thank you for your feedback Raymone! It is so good to know that you're enjoying your system. When you can, reach out to our chat team to get your referral code using this link:

Dec. 17th, 2019

check_circle

Verified Customer

star star star star star

Pete Alles Clarksville, IN

All positive from start, Very efficient, helpful when you need them.

6 years ago

Reply from Vivint

Thank you for your feedback Pete! We appreciate you letting us know about your experiences with us. If you find that you have any questions about your system check out our support site using this link:

Dec. 17th, 2019

check_circle

Verified Customer

star star star star star

Penny Matula Dallas, TX

My experiences have been good. Customer service is very helpful.

6 years ago

Reply from Vivint

Thank you for your feedback penny! We appreciate you letting us know about your experiences with us so far. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Dec. 17th, 2019

check_circle

Verified Customer

star star star star star

Karen Jackson Manassa, CO

They have always been very helpful when I have needed to call.

6 years ago

Reply from Vivint

Thank you for your feedback Karen! We appreciate you letting us know about your experience with us and your system. When you have a chance, contact our chat support team to get your referral code that can lead to great perks using this link:

Dec. 17th, 2019

check_circle

Verified Customer

star star star star star

Jerry Chino, CA

A very secure system. Very professional service. Great value .

6 years ago

Reply from Vivint

Thank you for your feedback Jerry! We are so glad to hear about your experiences so far. If you find that you have any questions about your system check out our support site using this link:

Jan. 1st, 2020

check_circle

Verified Customer

star star star star star_border

Daniel Santa Fe, NM

In general very good. Occasional problem with panel showing disarmed when it isn't.

6 years ago

Reply from Vivint

Thank you for your feedback Daniel! We appreciate you letting us know about your experience with your system. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

check_circle

Verified Customer

star star star star star

5 Fort Mitchell, AL

Everytime the come out the always do everything that's needed.

6 years ago

Reply from Vivint

Thank you Lakeshia for your feedback! We appreciate you letting us know about your experience with your system and our Smart Home Pro. When you have a chance, contact our chat support team to get your referral code using this link:

Dec. 12th, 2019

check_circle

Verified Customer

star star star star star

5

Easy to use. I can use it from my phone. Never had an issue.

6 years ago

Reply from Vivint

Thank you John for your feedback! We appreciate you letting us know about your experience with your system. When you have a chance, contact our chat support team to get your referral code using this link:

Dec. 12th, 2019

check_circle

Verified Customer

star star star star star

5 Sterling, CO

We've never had any problems with it. Vivint is very helpful

6 years ago

Reply from Vivint

Thank you for your feedback Kelley! We appreciate you letting us know about your experience with us. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

check_circle

Verified Customer

star star star star star

5 Schertz, TX

It is reliable and dependable. Their technicians are very knowledgeable.

6 years ago

Reply from Vivint

Thank you for your feedback Lenora! We appreciate you letting us know about your great experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

check_circle

Verified Customer

star star star star star

Trina Rich

Customer Service is friendly & knowledgeable and everything works great!

6 years ago

Reply from Vivint

Thank you for your feedback Trina! It is so good to hear about your experiences with us. If you find that you have any questions about your system check out our support site using this link:

Jan. 1st, 2020

check_circle

Verified Customer

star star star star star_border

Tom Nolan

Except for recieving my bill late & being charged "Late feess" all is wlee...problem was resolved!

6 years ago

Reply from Vivint

Thank you for your feedback Tom! It is so good to know that you're enjoying your system. When you can, reach out to our chat team to get your referral code using this link:

Jan. 1st, 2020

check_circle

Verified Customer

star star star star star

Michael J Strauch

Service has been EXCELLENT. The employees are always curteous and friendly

6 years ago

Reply from Vivint

Thank you for your feedback Michael! We appreciate you letting us know about your experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

check_circle

Verified Customer

star star star star star

Edna Anderson

Great experience and always get help with the problems I need help with.

6 years ago

Reply from Vivint

Thank you for your feedback Edna! We appreciate you letting us know about your experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

check_circle

Verified Customer

star star star star star

Michael H

Awesome alarm company. Had another company before that was awful

6 years ago

Reply from Vivint

Thank you for your feedback Michael! We appreciate you letting us know about your experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

check_circle

Verified Customer

star star star star star

CELESTINE McNeal

I have not had a problem that was not resolved in a timely manner.

6 years ago

Reply from Vivint

Thank you for your feedback Celestine! We appreciate you letting us know about your experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

check_circle

Verified Customer

star star star star star

Angelica Busch

The system works extremely well and I feel valued as a customer.

6 years ago

Reply from Vivint

Thank you for your feedback! It is so good to know that you're enjoying your system and we appreciate the opportunity we have to protect your home and family. When you can, reach out to our chat team to get your referral code using this link:

Jan. 1st, 2020

check_circle

Verified Customer

star star star star star

Ken Yates

Quick response whenever alarm has been tripped in less than 1 minute.

6 years ago

Reply from Vivint

Thank you for your feedback Ken! We are so glad to hear about your experiences with us when your alarm has triggered. When you have a chance, contact our chat team to get your referral code that can lead to some great perks using this link:

Feb. 16th, 2020

check_circle

Verified Customer

star star star star star

Darren Freeman

They are always there to help and they will call you if anything goes wrong

6 years ago

Reply from Vivint

Thank you for your feedback Darren. We appreciate you letting us know about your experiences with us. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 17th, 2020

check_circle

Verified Customer

star star star star star

Norman Burgess

was able to answer my question and updated software on panel

6 years ago

Reply from Vivint

Thank you for your feedback Norman! We are so glad to hear about your experiences with us. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 17th, 2020

check_circle

Verified Customer

star star star star star

Patrick Dempsey

Great Company. Excellent tech support. Solid equipment. Very nice experience.

6 years ago

Reply from Vivint

Thank you for your feedback Patrick! We are so glad to hear about your experiences with us. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 18th, 2020

check_circle

Verified Customer

star star star star star_border

Quinta

Great experience no problems. I am liking the price now since it has been reduced

6 years ago

Reply from Vivint

Thank you for your feedback Quinta! We are so glad to hear about your experiences with your system and with us. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 18th, 2020

check_circle

Verified Customer

star star star star_border star_border

Rita Bobrowski

Been frustrated with the many times this company does service on their equipment. Have to Ron in and shut off the slarm

6 years ago

Reply from Vivint

Thank you for your feedback Rita. We would love to look into your concerns with your concerns further. Please contact our chat team using this link:

Feb. 18th, 2020

check_circle

Verified Customer

star star star star_border star_border

Virender Toor

Not good.they don't understand customer problem.everytime we call they don't keep proper previous recording

6 years ago

Reply from Vivint

Thank you for your feedback Virender. We appreciate you letting us know about your experiences with us and would love to look into this further. When you have a chance, please contact our chat team using this link:

Feb. 17th, 2020

check_circle

Verified Customer

star star star star star

Gail Courtney

Absolutely gold star !! Not enough words to express my satisfaction.

6 years ago

Reply from Vivint

Thank you for your feedback Gail! We are so glad to hear about your experiences with us and appreciate the opportunity to protect your home and family. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 17th, 2020

check_circle

Verified Customer

star star star star star_border

Jeff Senger Bellingham, WA

very helpful when you call on them.They have always been kind and knowledgable in their feedback

6 years ago

Reply from Vivint

Thank you for your feedback Jeff! We are so glad to hear about your experiences with us. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 17th, 2020

check_circle

Verified Customer

star star star star_border star_border

Juan Elias Antioch, CA

My experience has been "ok", there have been downloading issues with the software, and some issues with hardware

6 years ago

Reply from Vivint

Thank you for your feedback Juan. We appreciate your honesty about your experiences with us, and would love to look into your concerns further. Please contact our chat team to get your referral code using this link:

Feb. 18th, 2020

check_circle

Verified Customer

star star star star star

Kim Northcutt Roswell, NM

Very good. Always have good tech support & they fix the problem right away.

6 years ago

Reply from Vivint

Thank you for your feedback Kim! We are so glad to hear about your experiences with our service. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 18th, 2020

check_circle

Verified Customer

star star star star star

Sharon Deal Farmington, NM

Love it. Any problem always solved. Staff very efficient and courteous.

6 years ago

Reply from Vivint

Thank you for your feedback Sharon! We are so glad to hear about your experiences with us. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 18th, 2020

check_circle

Verified Customer

star star star star star

Frank

Totally Outstanding! Vivint has responded to all my request immediately.

6 years ago

Reply from Vivint

Thank you for your feedback Frank! It is so good to know that you're enjoying your system. When you can, reach out to our chat team to get your referral code using this link:

Jan. 1st, 2020

check_circle

Verified Customer

star star star star star_border

Mary Martinez

I like The Camera On The Door Bell Brcause It Lets Me Know When Someone Is At My Front Door

6 years ago

Reply from Vivint

Thank you for your feedback! It is so good to know that you're enjoying your doorbell camera. When you can, reach out to our chat team to get your referral code using this link:

Jan. 1st, 2020

check_circle

Verified Customer

star star star star star_border

Bobbie

When I have a problem and call into representative. They want me to go to website to figure it out

6 years ago

Reply from Vivint

Thank you for your feedback! We appreciate you letting us know about your experience with us. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

check_circle

Verified Customer

star star star star star

Leticia

Good. Easy to use. If I need customer service my issue gets resolved quick.

6 years ago

Reply from Vivint

Thank you for your feedback Leticia! It is so good to know that you're enjoying your system. If you find that you have any questions about your system check out our support site using this link:

Jan. 1st, 2020

check_circle

Verified Customer

star star star star star

Jim

very helpfull and they are very knowledgeable in all aspects

6 years ago

Reply from Vivint

Thank you for your feedback Jim! We appreciate you letting us know about your experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

check_circle

Verified Customer

star star star star star

Ludwig Enriquez

Awesome and no regrets. Always easy to reach out with customer service.

6 years ago

Reply from Vivint

Thank you for your feedback Ludwig! It is so good to know that you're enjoying your system. When you can, reach out to our chat team to get your referral code using this link:

Jan. 1st, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Myra Florissant, MO

I feel like they are dishonest in getting customers. They lied and told me the other company was going out of business so I switched to them. The beeping goes off often.

6 years ago

Reply from Vivint

Thank you for your feedback Myra. We understand your frustration and would like to see how we can assist you. Please call us so we can discuss this further, and make sure you are taken care of. Please call us at 18002165232.

Jul. 15th, 2020

check_circle

Verified Customer

star star star star star

anonymous

Every time I call and have a problem they have someone out here.

6 years ago

Reply from Vivint

Thank you for your feedback! If you find that you have any questions about your system check out our support site using this link:

Dec. 4th, 2019

check_circle

Verified Customer

star star star star star

Carleen Spring, TX

It is top grade equipment. The best thing is the ease of operation.

6 years ago

Reply from Vivint

Thank you for your feedback Carleen! It's so good to know that you're enjoying your system. If you find that you have any questions about your system check out our support site using this link:

Dec. 4th, 2019

check_circle

Verified Customer

star star star star star

darlene

just great have no problems.no issues.like the service and proce

6 years ago

Reply from Vivint

Thanks for the feedback, Darlene! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Dec. 5th, 2019

check_circle

Verified Customer

star star star star star

Trellis

Safe,satisfied and happy I went with VIVINT to secure my home and family

6 years ago

Reply from Vivint

Thank you, Trellis, for your feedback! It is so good to know that you're enjoying your system. When you can, reach out to our chat team to get your referral code using this link:

Jan. 1st, 2020

check_circle

Verified Customer

star star star star_border star_border

Andrew

Quality of the product is pretty good. However I have been having issues with it. So not in love with it all

6 years ago

Reply from Vivint

Thank you for your feedback! We appreciate you letting us know about your experience with your system. When you have a chance, contact our chat support team so we can assist with any system concerns you are having, using this link:

Jan. 1st, 2020

check_circle

Verified Customer

star star star star star

Joyce

Very dependable and courteous. I would highly recommend to my friends.

6 years ago

Reply from Vivint

Thank you, Joyce, for your feedback! We appreciate you letting us know about your great experience with your system. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

check_circle

Verified Customer

star star star star star

Martin B Hinojosa, Jr.

Great! They're straight approach to resolving issues is my approach.

6 years ago

Reply from Vivint

Thank you, Martin, for your feedback! We appreciate you letting us know about your great experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

check_circle

Verified Customer

star star star star star

Peggy Tollison

very satisfactory, I feel perfectly safe in my home, day and night!

6 years ago

Reply from Vivint

Thank you, Peggy, for your feedback! It is so good to know that you're enjoying your system. When you can, reach out to our chat team to get your referral code using this link:

Jan. 1st, 2020

check_circle

Verified Customer

star star star star star

Sylvia

Wonderful value and service. Reliable system is easy to use.

6 years ago

Reply from Vivint

Thank you Sylvia for your feedback! We appreciate you letting us know about your Wonderful experience with the system. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

check_circle

Verified Customer

star star star star star

Marva

If you have any issues with the system they are very helpful.

6 years ago

Reply from Vivint

Thank you Marva for your feedback! We appreciate you letting us know about your fantastic experiences with us. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Glenis Valera

Horrible. The customer service is completly horrible they want give to new customer offers that old customer deserves better for the time and realty with them.

6 years ago

Reply from Vivint

Thank you for your feedback. We appreciate your honesty about your experience with us. We would love to look into your concerns about deals further. Please contact our chat support team at your convenience using this link:

Jan. 1st, 2020

check_circle

Verified Customer

star star star_border star_border star_border

Kathy lee

The system never functions properly , when I call in they always say everything looks good and up to date, looking into other options.

6 years ago

Reply from Vivint

Thank you for your feedback Kathy. We appreciate your honesty about your experience with us and would love to look into your concerns with your system further. Please contact our chat team using this link:

Feb. 18th, 2020

Vivint Reviews