Vivint: Read 8,283 User Reviews From Real Homeowners

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Verified Customer

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Greg Hoyle

Really good. A few glitches. Still, we would do it again. Some of the features are outstanding.

6 years ago

Reply from Vivint

Thank you for your feedback Greg! We appreciate you letting us know about your experiences with your system so far. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 18th, 2020

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Verified Customer

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Kay McGregor

In the beginning, they were fine, but when you want yo cancel service they wont let ho, even after your contract is over.

6 years ago

Reply from Vivint

Thank you for your feedback Kay. We appreciate you letting us know about your experiences with us, and we would love to look into our concerns further. Please contact our chat team using this link:

Feb. 18th, 2020

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Verified Customer

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Tammy Brooks

Great always on time excellent company will recommend this company to everyone

6 years ago

Reply from Vivint

Thank you for your feedback Tammy! We appreciate you letting us know about your experience with us. We value the opportunity that we have to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Dec. 22nd, 2019

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Verified Customer

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Keith J. Harris

Like the service with one exception, doorbell camera has not worked 80% of the time i've had the service.

6 years ago

Reply from Vivint

Thank you for your feedback Keith. We appreciate your honesty about your experiences with us and would love to look into your concerns with your doorbell camera further. Please contact our chat team using this link:

Feb. 18th, 2020

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Verified Customer

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Pam Halley

Very positive experience. Our service representative is amazing!

6 years ago

Reply from Vivint

Thank you for your feedback Pam! We are so glad to hear about your experiences with us and our system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 22nd, 2020

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Verified Customer

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Heather M

They are always on point with contacting me if my alarm gets disarmed.

6 years ago

Reply from Vivint

Thank you for your feedback Heather! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 22nd, 2020

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Verified Customer

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Adam

My experience with this company is that they are very receptive to response time.

6 years ago

Reply from Vivint

Thank you for your feedback Adam! We are so glad to hear about your experiences with us. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 22nd, 2020

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Verified Customer

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Ricky

Very Good, have had a very goos experance with Vivint, replaced an existing system.

6 years ago

Reply from Vivint

Thank you for your feedback Ricky! We are so glad to hear about your experiences with us. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 22nd, 2020

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Verified Customer

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Eugene Franklin

Great overall experience with the system and customer service!

6 years ago

Reply from Vivint

Thank you for your feedback Eugene! We are so glad to hear about your experiences with us. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 22nd, 2020

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Verified Customer

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J. Dennis

Excellent, reliable products, quick competent response to all matters

6 years ago

Reply from Vivint

Thank you for your feedback J! We are so glad to hear about your experiences with us. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 18th, 2020

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Verified Customer

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SHERRY Vault

Our experience with the security system has worked up to our expectations.

6 years ago

Reply from Vivint

Thank you for your feedback Sherry! We are so glad to hear about your experiences with us and appreciate the opportunity we have to protect your home and family. Please contact our chat team to get your referral code using this link:

Feb. 18th, 2020

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Verified Customer

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Robert

Positive, helpful. Service could be better if could get actual person vs. texting back & forth.

6 years ago

Reply from Vivint

Thank you for your feedback Robert. We would love to look into your concerns with your system further. Please contact our chat team using this link:

Feb. 18th, 2020

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Verified Customer

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Amy Minneapolis, MN

My Vivint system came installed when I purchased the house. I like the Android app accessibility.

6 years ago

Reply from Vivint

Thank you for your feedback Amy! It is so good to know that you're enjoying controlling your system through the app. When you can, reach out to our chat team to get your referral code using this link:

Dec. 1st, 2019

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Verified Customer

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Cliff Tempe, AZ

It seems to work well and is dependable. I feel peace of mind.

6 years ago

Reply from Vivint

Thank you for your feedback Cliff! It is so good to know that your system is giving you peace of mind. If you find that you have any questions about your system itself check out our support site using this link:

Dec. 1st, 2019

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Verified Customer

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Gary

We've had minimal problems and it gives us peace of mind. They've been pretty responsive.

6 years ago

Reply from Vivint

Thank you for your feedback Gary! It is so good to know that you're enjoying your system and that it gives you peace of mind. When you can, reach out to our chat team to get your referral code using this link:

Dec. 1st, 2019

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Verified Customer

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Doug

Easy to use and it works. They've taken care of anything I've asked.

6 years ago

Reply from Vivint

Thank you for your feedback Doug! We are so glad to hear that you're using your system with ease. When you have a chance, contact our chat team to get your referral code using this link:

Nov. 27th, 2019

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Verified Customer

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Martha Bakersfield, CA

The best thing is that I can go anywhere and my house is very secure.

6 years ago

Reply from Vivint

Thank you for your feedback Martha! We are so glad to hear that your system is giving you peace of mind wherever you are. When you have a chance, contact our chat team to get your referral code using this link:

Nov. 28th, 2019

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Verified Customer

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Harry Bakersfield, CA

The best thing is it's already installed. There's probably room for improvement but it's adequate.

6 years ago

Reply from Vivint

Thank you for your feedback Harry! We appreciate you letting us know about your experience with your system. When you have a chance, contact our chat support team to get your referral code using this link:

Dec. 1st, 2019

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Verified Customer

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Ruby Pittsburgh, PA

It works and is easy to use. They always answer and are really helpful.

6 years ago

Reply from Vivint

Thank you for your feedback Ruby! We appreciate you letting us know about your experience with your system and with our service. When you have a chance, contact our chat support team to get your referral code using this link:

Dec. 1st, 2019

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Verified Customer

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Cheryl Elk City, OK

I like it. The best thing is being able to use it with my phone.

6 years ago

Reply from Vivint

Thank you for your feedback Cheryl! It is so good to know that you're enjoying your system. When you can, reach out to our chat team to get your referral code using this link:

Dec. 1st, 2019

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Verified Customer

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Eva Raleigh, NC

They are prompt and call back. It's simple and so far has worked.

6 years ago

Reply from Vivint

Thank you for your feedback Eva! We appreciate you letting us know about your experience with your system and with us. When you have a chance, contact our chat support team to get your referral code using this link:

Dec. 1st, 2019

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Verified Customer

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Brett Spring Hill, FL

They are always knowledgeable and take care of the problem if I have one.

6 years ago

Reply from Vivint

Thank you for your feedback Brett! We appreciate you letting us know about your experience. When you can, contact our chat team to get your referral code that can lead to some really great perks. You can reach them here:

Nov. 28th, 2019

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Verified Customer

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Bradley Ft. Pierce, FL

Everything works all the time. They are very helpful on the phone.

6 years ago

Reply from Vivint

Thank you for your feedback Bradley! We are so glad to hear about your experience. When you have a chance, contact our chat support team using this link:

Nov. 28th, 2019

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Verified Customer

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Greg Sherwood, AR

I've had problems with their equipment lately and customer service has not been that great. They should treat a long time customer better.

6 years ago

Reply from Vivint

Thank you for your feedback Greg. We appreciate you letting us know about your experience. So that we can look into your concerns with your equipment, contact our chat support team using this link:

Nov. 28th, 2019

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Verified Customer

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Brian Lindenhurst, NY

They are extremely courteous, explain things, and always get back to us.

6 years ago

Reply from Vivint

Thank you for your feedback Brian! We appreciate you letting us know about your experiences with your system and with our service. When you have a chance, contact our chat team to get your referral code using this link:

Nov. 28th, 2019

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Verified Customer

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David Colorado Springs, CO

I had a problem with the door lock but everything else works fine.

6 years ago

Reply from Vivint

Thank you for your feedback David. We appreciate you letting us know about your experience. When you have a chance, contact our chat support team to get your referral code using this link:

Nov. 28th, 2019

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Verified Customer

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Kaseem George

Excellent service, the system is easy to use and provides great security.

6 years ago

Reply from Vivint

Thank you for your feedback Kaseem! We are so glad to hear that you're enjoying your system. If you have any questions about it, check out our support site at this link:

Nov. 28th, 2019

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Verified Customer

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Robert T Brever Jr

I like that I can remotely turn on or off my home alarm from anywhere where I have internet access.

6 years ago

Reply from Vivint

Thank you for your feedback Robert! We are so glad to hear that you're enjoying being able to access your account from anywhere. When you have a chance contact our chat team to get your referral code which can lead to some really great perks. You can reach them at this link:

Nov. 28th, 2019

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Verified Customer

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James Myrick

Great service and product. There have been some oddities along the way but updates are needed now.

6 years ago

Reply from Vivint

Thank you for your feedback James! We are so glad to hear that you're enjoying your system and we appreciate the opportunity to protect your home and family. When you have a chance please contact our chat team to get your referral code using this link:

Nov. 28th, 2019

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Verified Customer

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Beverly Newman

Great service for years, always got great service with whatever issues come up

6 years ago

Reply from Vivint

Thank you for your feedback Beverly. We are so glad to hear about your experiences with us through the years. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 18th, 2020

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Verified Customer

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Walter L. Jones

The ease of feeling safe and service is always available. Very friendly..

6 years ago

Reply from Vivint

Thank you for your feedback Walter! We are so glad to hear about your experiences with us and we appreciate knowing that your system gives you peace of mind. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 18th, 2020

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Verified Customer

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Luis Rivera

When i had issue they were very professional and very friendly

6 years ago

Reply from Vivint

Thank you for your feedback Luis! We are so glad to hear about your experiences with us. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 18th, 2020

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Verified Customer

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Al

Not the worst, far from the best. You will be on your own if you ever have a problem. They are willing to help you if you throw money in there way.

6 years ago

Reply from Vivint

Thank you for your feedback Al. We appreciate your honesty about your experience with us. We would love to look into your service concerns further. Please contact our chat support team at your convenience using this link:

Dec. 1st, 2019

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Verified Customer

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Victor Rueda

If you have a problem they take care of it right away or help me out

6 years ago

Reply from Vivint

Thank you for your feedback Victor! We appreciate you letting us know about your experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Dec. 1st, 2019

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Verified Customer

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Teresa Ritter

Not good. My dad's won't stay connected to the wifii. Ours is ok but was told batteries would last 10 years and are replacing them this weekend

6 years ago

Reply from Vivint

Thank you for your feedback Teresa. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our chat support team at your convenience using this link:

Dec. 1st, 2019

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Verified Customer

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George

Now that the "Kinks" have been worked out, the system works GREAT!

6 years ago

Reply from Vivint

Thank you for your feedback George! It is great to know that your system is working to your satisfaction. If you find that you have any questions about your system check out our support site using this link:

Dec. 1st, 2019

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Verified Customer

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Sonia

Excellent every single time I have needed they have always been there

6 years ago

Reply from Vivint

Thank you for your feedback Sonia! We appreciate you letting us know about your experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Dec. 1st, 2019

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Verified Customer

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Edwin Laing

Excellent service and security system from a group of professionals

6 years ago

Reply from Vivint

Thank you for your feedback Edwin! It is so good to know that you're enjoying your system. When you can, reach out to our chat team to get your referral code using this link:

Dec. 1st, 2019

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Verified Customer

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Robert Fuller

there is no service after the sale. you have to fix everything yourself while talking to a rep on the phone

6 years ago

Reply from Vivint

Thank you for your feedback Robert. We appreciate your honesty about your experience with us. We would love to look into your concerns with your system further. Please contact our chat support team at your convenience using this link:

Dec. 1st, 2019

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Verified Customer

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Charmaine Smith

I've been very pleased with Vivint response once alarm goes off

6 years ago

Reply from Vivint

Thank you for your feedback Charmaine! We appreciate you letting us know about your experience with your system. When you have a chance, contact our chat support team to get your referral code using this link:

Dec. 1st, 2019

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Verified Customer

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James Blackburn

good staff, good equipment. Much better than our previous system

6 years ago

Reply from Vivint

Thank you for your feedback James! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 22nd, 2020

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Verified Customer

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Rich

Not great. Battery was low after a year and the system never worked properly after the warranty period. Way over priced. Better to get Ring and Nest system for a lot less

6 years ago

Reply from Vivint

Thank you for your feedback Rich. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our chat support team at your convenience using this link:

Dec. 1st, 2019

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Verified Customer

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Guadalupe navarro

good equipment service have a great test out put has proven it self

6 years ago

Reply from Vivint

Thank you for your feedback Guadalupe! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 22nd, 2020

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Verified Customer

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Neal Simons

This system is great if I had at least 2 more cameras for my house it would be awesome.

6 years ago

Reply from Vivint

Thank you for your feedback Neal! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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Verified Customer

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Denise Pellerin

They're so efficient when you need them! Always so helpful!

6 years ago

Reply from Vivint

Thank you for your feedback Denise! We are so glad to hear about your experiences with us. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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Verified Customer

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Tom

Very good service and if you have any problem they will take of it right away

6 years ago

Reply from Vivint

Thank you for your feedback Tom! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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Verified Customer

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Joseph Batzel

The company has a good product, but the training of the customer service employees must be improved.

6 years ago

Reply from Vivint

Thank you for your feedback Joseph. We appreciate you letting us know about your experiences with us and would love to look into your concerns further. When you have a chance, contact our chat team using this link:

Feb. 23rd, 2020

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Verified Customer

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Chris

Most of staffs are Professional and friendly, the products are easy to use.

6 years ago

Reply from Vivint

Thank you for your feedback Chris! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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Verified Customer

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Beaver Lutcher, LA

The lady technician that serviced my system restored my trust in the company.

6 years ago

Reply from Vivint

Thank you for your feedback Beaver! We are so glad to hear about your experience with your Smart Home Pro. If you have any questions about your system check out our support site using this link:

Nov. 24th, 2019

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Verified Customer

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Ann Henneman

Excellent customer service in all areas. Helpful both on phone and in person.

6 years ago

Reply from Vivint

Thank you for your feedback Ann! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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