Vivint: Read 8,283 User Reviews From Real Homeowners

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Verified Customer

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Karen sperling Bakersfield, CA

Great professional equipment monitoring fast efficient service you can trust

6 years ago

Reply from Vivint

Thank you for your feedback Karen! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Robert N Fulling Rantoul, IL

They stand behind their product and their service is excellent

6 years ago

Reply from Vivint

Thank you for your feedback Robert! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Susan Thomas Fort Wayne, IN

Excellent experience with technological support when needed.

6 years ago

Reply from Vivint

Thank you for your feedback Susan! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Pattie Wilmington, DE

Extremely positive. Friendly staff. Prompt when having issues which is rare.

6 years ago

Reply from Vivint

Thank you for your feedback Pattie! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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George Pasco, WA

You have been responsive to any questions or problems we've had.

6 years ago

Reply from Vivint

Thank you for your feedback George! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Steve Botos Fresno, CA

Great monitoring. Could use some better assistance with problems.

6 years ago

Reply from Vivint

Thank you for your feedback Steve! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Kathy

It's very reliable. They've always been there to help me when I have a problem.

6 years ago

Reply from Vivint

Thanks for the feedback, Kathy! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Nov. 11th, 2019

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Verified Customer

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Scott

It seems to be quality equipment. I like their customer service.

6 years ago

Reply from Vivint

Thank you for your feedback Scott! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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John

I'm pretty satisfied with their service. It's wireless and can be controlled by the phone app.

6 years ago

Reply from Vivint

Thank you for your feedback John! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Hannah

I always have connection issues with the internet. They are always prompt and answer right away.

6 years ago

Reply from Vivint

Thank you for your feedback Hannah! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Sharon

They will always answer my questions promptly and are always pleasant.

6 years ago

Reply from Vivint

Thank you for your feedback Sharon! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Steven

Sometimes my internet connection is not consistent. The best thing is the ease of use.

6 years ago

Reply from Vivint

Thank you for your feedback Steven! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Michael

It's easy. They are very quick. I think the equipment could be a little better integrated.

6 years ago

Reply from Vivint

Thank you for your feedback Michael! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Theo

Customer support was fairly quick coming out and I didn't have any trouble with the operator.

6 years ago

Reply from Vivint

Thank you for your feedback Theo! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Jonathan

They are always very responsive and respectful. The system runs smoothly.

6 years ago

Reply from Vivint

Thank you for your feedback Jonathan! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Audrey

I like being able to see what's at my door without going to my door.

6 years ago

Reply from Vivint

Thank you for your feedback Audrey! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Wilma Florissant, MO

I was on hold with the customer service and it took a little while to get some things done.

6 years ago

Reply from Vivint

Thank you for your feedback Wilma! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Claude Louisville, KY

They respond to any needs or service. It's been good equipment.

6 years ago

Reply from Vivint

Thank you for your feedback Claude! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Ruby Hernandez

I like that they are available 24/7 & they always seem to be very knowledgeable

6 years ago

Reply from Vivint

Thank you for your feedback Ruby! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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Verified Customer

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Lue Kelly-lott

Not so expensive for equipment. Service equipment upgraded .

6 years ago

Reply from Vivint

Thank you for your feedback Lue! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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Verified Customer

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Leo Willis

They are effective and efficient. Quick response time on the monitor.

6 years ago

Reply from Vivint

Thank you for your feedback Leo! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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Verified Customer

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Ramon

They've always been there when I had an issue with the alarm system.

6 years ago

Reply from Vivint

Thank you for your feedback Ramon! We are so glad to hear about your experiences with us and your system. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Dolly

Vivint has great customer service. It's high tech equipment and it's reliable.

6 years ago

Reply from Vivint

Thank you for your feedback Dolly! We are so glad to hear about your experiences with our service and your system. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Raymond

It gives me peace of mind and I've never really had any issues with the equipment.

6 years ago

Reply from Vivint

Thank you for your feedback Raymond! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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William Hixson, TN

Easy to work with. They give good answers if I have questions.

6 years ago

Reply from Vivint

Thank you for your feedback William! We are so glad to hear about your experiences with us. When you've got a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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James Las Vegas, NV

It is easy to use and works fine except we have had some difficulties with the camera.

6 years ago

Reply from Vivint

Thank you for your feedback James! We are so glad to hear about your experiences with your system. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Dennis Basin, WY

Best equipment for the best deal. Easy to use and dependable.

6 years ago

Reply from Vivint

Thank you for your feedback Dennis! We are so glad to hear about your system. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Joseph New Tazewell, TN

It hasn't ever given me any trouble. They always answer every question I have.

6 years ago

Reply from Vivint

Thank you for your feedback Joseph! We are so glad to hear about your experiences with your system. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Harry A. Skaggs Norfolk, VA

Love the door bell Ring camera.No need for improvement, that my opinion.

6 years ago

Reply from Vivint

Thank you for your feedback Harry! We are so glad to hear how you're loving your doorbell camera. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Claudette Brooklyn, NY

They are very prom in their assistance and attentive to cusye.

6 years ago

Reply from Vivint

Thank you for your feedback Claudette! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Willie granite

They r promo to answer any alarm and b there when u need them

6 years ago

Reply from Vivint

Thank you for your feedback Willie! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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D T

Never had any problems. Prices are starting to go up a little too much .

6 years ago

Reply from Vivint

Thank you for your feedback! We appreciate you letting us know about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to some great perks.

Mar. 8th, 2020

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Verified Customer

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Chris F.

Great Service, Always there when I need them anytime, No improvements needed.

6 years ago

Reply from Vivint

Thank you for your feedback Chris! We are so glad to hear about your experiences with us and appreciate the opportunity we have to protect your home and family. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Judith Kline

Helpful on the phone and they are patient with you trying to figure out things

6 years ago

Reply from Vivint

Thank you for your feedback Judith! We are so glad to hear about your experiences with us when you have called. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Sandra J. Griffin

Customer Service has always been exceptional. Keep up the great service.

6 years ago

Reply from Vivint

Thank you for your feedback Sandra! We are so glad to hear about your experiences with us and our service. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Larry Findlay

Still safe at home and enjoy knowing people look at your signs for security.

6 years ago

Reply from Vivint

Thank you for your feedback Larry! We are so glad to hear how your system helps give you peace of mind. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Larry G. Sage

Great support service! All experiences are most professional and outstanding.

6 years ago

Reply from Vivint

Thank you for your feedback Larry! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Linda

I love the fast response to any alert, and the customer service.

6 years ago

Reply from Vivint

Thank you for your feedback Linda! We are so glad to hear about your experiences with us and our service. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Sandra Monreal

Very good experience. Like the security system and the Nest.

6 years ago

Reply from Vivint

Thank you for your feedback Sandra! It is so good to hear how you're enjoying your system. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Paul Valdosta, GA

The best thing is being able to see everything on the phone on video.

6 years ago

Reply from Vivint

Thank you for your feedback Paul! We appreciate you letting us know how you're enjoying accessing your system through the app. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Kevin Denham Springs, LA

Vivint was right for me because of the price. The system is easy to use.

6 years ago

Reply from Vivint

Thank you for your feedback Kevin! We appreciate the opportunity we have to protect your home and family. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Barry Bash Ocean Springs, MS

Terrible customer service and equipment, the technician will not show up for appointments when you complain and get a new appointment to ask they not send the original technician, and they do any. Found out when getting a new system, half the sensors had not been working, including the fire break, which was to alert the company of the fire. The cameras did not work; they only recorded after someone left the room. Then when canceling the charge for an entire month after you put your request in. Outright criminal

4 years ago

Reply from Vivint

Barry, thank you for your feedback. Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

Mar. 31st, 2022

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Vanessa christy El Paso, TX

Did not inform the need for a permit through city for dispatch services. First we heard of a permit was when our alarm was triggered while out of town and were told they could not dispatch authorities. Customer service was horrible… being tossed back and forth between agents with no resolution. Biggest waste of time and money after 6 yrs. Please go elsewhere and beware of vivint’s carelessness and deceit.

4 years ago

Reply from Vivint

Vanessa, thank you for your feedback. Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

Mar. 29th, 2022

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Theresa McLaughlin Queens, NY

If I could give no stars I would. Been waiting 6 months, 5 appointment cancelled without notification to fix equipment. I called to confirm appointment and it had been cancelled for tomorrow. Next appt available is Feb 21. Like I really wish I could place a bet they won't show. Win big bucks for my wasted vacation time waiting for anyone fix cameras that r not working.

4 years ago

Reply from Vivint

Theresa, thank you for your feedback. Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

Jan. 30th, 2022

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Maria Granberry Capitol Heights, MD

When you sign up that don’t tell you about their contract. Not only that if you move you have to start your contract all over again. Basically you are paying for the equipment. When your contract is up it takes 30 days thereafter before your cancellation. Then they want to blow your phone up buggy you for a cheaper plan. Please don’t do it because of the contract that they don’t tell you about. The camera works when it want to. It doesn’t pick up everything that goes in your home. Not worth it in my opinion.

4 years ago

Reply from Vivint

Maria, thank you for your feedback. Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

Jan. 18th, 2022

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Ronnie Houston, TX

This is the worst customer service I ever dealt with in my life they told me a tech would be out here at my house between 8-12 I been waiting since 7 I called to make sure he was still coming they tell my I don't have a appointment but they had me unhook my battery pack and made the appt now they have me on hold trying to cancel my service for 35 minutes and still holding this is not my first bad experience

4 years ago

Reply from Vivint

Ronnie, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

Dec. 20th, 2021

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SMP Denver, CO

The installation and wiring was as unprofessional as I have ever seen. They taped or stapled wires across the interior ceiling, outside was equally as worthless - so bad a windy day frayed and ultimately severed the wire to one camera and they insisted on a service charge to fix their very sloppy installation. They are consistent in their sloppiness and unprofessionalism up to customer service (which is clearly not in the US - their training needs to start with speaking coherent English). If you are considering them, all I can say is Run Forest, Run!

4 years ago

Reply from Vivint

Thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

Dec. 10th, 2021

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Supermoj Centreville, VA

Just got off the phone with a guy named Bryce, in Customer Service. He was purposely unclear about the prices, and I was going based off the prices I saw online from other recent-dated blogs . He was suggesting an extremely expensive financing option, without telling me about the upfront cost. Not only was I not interested in financing, he kept flip-flopping the prices as the call went on. I've ready plenty of great reviews about Vivint, but Bryce single-handedly ruined my opinion of Vivint. He's a liability to the company.

4 years ago

Reply from Vivint

Supermoj, thank you for your feedback. Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

Nov. 16th, 2021

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Martin J Thomas Scottsdale, AZ

Avoid at ALL cost. This is the most disorganized and incompetent company I have ever dealt with in my 71 years. All they want to do is sell equipment. Then you are dealing with the most incompetent subcontractors. 2am -" I'm having an emergency! Vivint: How's your day been going? " It only gets worse. I wanted Security. Protection. Forget it. They still after months can't get it straight. Avoid.

4 years ago

Reply from Vivint

Martin, thank you for your feedback. Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

Nov. 14th, 2021

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Veronica Estrada Phoenix, AZ

Sales representative didn't give me any pricing on equipment paying 3,200 not including the smart drive hasn't been a month since I got it and tech support doesn't help you takes a week to get someone to come out and fix the issues I'm so disappointed. I have to purchase the smart drive who knows how much that cost on top of two door locks a camera doorbell and panel 😡

5 years ago

Reply from Vivint

Veronica thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

Oct. 21st, 2021

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