Vivint: Read 8,283 User Reviews From Real Homeowners

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Verified Customer

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Barbara Bocos

Excellent customer service, great job, Always helping when u need it

6 years ago

Reply from Vivint

Thank you, Barbara, for your feedback! It is so good to know that you're enjoying your system. When you can, reach out to our chat team to get your referral code using this link:

Feb. 14th, 2020

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Verified Customer

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Ruben

Very good with minimal problems, only have 1 issue that seems not to be resolved yet.

6 years ago

Reply from Vivint

Thank you, Ruben, for your feedback. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our chat support team at your convenience using this link:

Feb. 14th, 2020

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Verified Customer

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John Price

Been extremely well deserved with equipment and customer service

6 years ago

Reply from Vivint

Thank you, John, for your feedback! It is so good to know that you're enjoying your system. When you can, reach out to our chat team to get your referral code using this link:

Feb. 15th, 2020

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Verified Customer

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RC

Vivint provides excellent service. Their customer service is the best out there

6 years ago

Reply from Vivint

Thank you, RC, for your feedback! It is so good to know that you're enjoying your system and our services. When you can, reach out to our chat team to get your referral code using this link:

Feb. 15th, 2020

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Verified Customer

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Svetlana Palm Coast, FL

Each time I need advise or I have problems, Vivint solves it and is very supportive and helpful.'

6 years ago

Reply from Vivint

Thank you, Svetlana for your feedback! It is so good to know that you're enjoying your system and our services. When you can, reach out to our chat team to get your referral code using this link:

Feb. 15th, 2020

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Verified Customer

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Brian Bellevue, NE

They're responsive, efficient, and seem to know what they're doing.

6 years ago

Reply from Vivint

Thank you, Brian, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 15th, 2020

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Verified Customer

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Mike Hague

They have been able to address our needs every time we have called.

6 years ago

Reply from Vivint

Thanks for the feedback, Mike! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Feb. 11th, 2020

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Verified Customer

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Tiffany Elko, NV

Vivint is reliable and always courteous and check in with me in an emergency.

6 years ago

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Verified Customer

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Dante Pueblo, CO

Customer support is fast and friendly. I like the phone app feature.

6 years ago

Reply from Vivint

Thank you for your feedback Dante! We are so glad to hear that you're enjoying your app, and appreciate you letting us know about your experience with customer support. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 15th, 2020

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Verified Customer

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Zach Murrieta, CA

Top customer service and top quality product. User friendly and reliable.

6 years ago

Reply from Vivint

Thank you for your feedback Zach! We are so glad to hear that you're enjoying your system and about your experiences with us. For a chance at some great perks, reach out to our chat team to get your referral code using this link:

Feb. 15th, 2020

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Verified Customer

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Jim

I'm quite satisfied. I feel secure at nights. It's good and I am happy with it.

6 years ago

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Verified Customer

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RJ Hodgson

Even without a sign left for me to display Vivint it still does a fine job."

6 years ago

Reply from Vivint

Thank you for your feedback RJ! It is so good to know that you're enjoying your system. When you can, reach out to our chat team about getting a yard sign using this link:

Feb. 4th, 2020

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Verified Customer

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Patricia Schaeffer

They are courteous and helpful. Quick to pick up when the alarm goes off

6 years ago

Reply from Vivint

Thank you for your feedback Patricia! We are so glad to hear about your experiences with us. When you have a chance, contact our chat support team to get your unique referral code using this link:

Feb. 15th, 2020

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Verified Customer

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Carol Moore

Quick to respond and forgiving when I forget to turn off the alarm.

6 years ago

Reply from Vivint

Thank you for your feedback Carol! We are so glad to hear about your experiences with us when your alarm has triggered. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 15th, 2020

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Verified Customer

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Donna

Good. They work should to resolve the problem you have. Courteous & professional.

6 years ago

Reply from Vivint

Thank you for your feedback Donna! We appreciate you letting us know about your experience with us. We value the opportunity we have to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 4th, 2020

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Verified Customer

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tim

good service at an affordable price for the equipment received.

6 years ago

Reply from Vivint

Thank you for your feedback Tim! It is so good to know that you're enjoying your system. When you can, reach out to our chat team to get your unique referral code using this link:

Feb. 4th, 2020

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Verified Customer

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marcus williams

Awesome equipment and service the pricing is quite affordable

6 years ago

Reply from Vivint

Thank you for your feedback Marcus! It is so good to know that you're enjoying your system. When you can, reach out to our chat team to get your referral code using this link:

Feb. 4th, 2020

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Verified Customer

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Mildred Reed

It is all ok. I am concerned about the amount of money I have been paying.

6 years ago

Reply from Vivint

Thank you for your feedback! If you find that you have any questions about your system check out our support site using this link:

Jan. 24th, 2020

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Verified Customer

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Connie Manno

Very satisfying excellent customer services I would tell my friends

6 years ago

Reply from Vivint

Thank you for your feedback! We appreciate you letting us know about your experience with our customer support. It is so good to know that you're enjoying your system. When you can, reach out to our chat team to get your referral code using this link:

Jan. 24th, 2020

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Verified Customer

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Miguel Muriel

Great feel very safe with cameras giving us the outstanding view

6 years ago

Reply from Vivint

Thank you for your feedback! It is so good to know that you're enjoying your cameras. When you can, reach out to our chat team to get your referral code using this link:

Jan. 24th, 2020

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Verified Customer

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Ema

The system is it could be another better I wish start recording my last more than 30 seconds

6 years ago

Reply from Vivint

Thank you for your feedback Ema! We appreciate you letting us know about your experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 24th, 2020

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Verified Customer

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Kavitha balaji

Good. I have found it easy to reach customer service agents when needed.

6 years ago

Reply from Vivint

Thank you for your feedback Kavitha! We appreciate you letting us know about your experience with us so far. When you have a chance, contact our chat support team to get your unique referral code, that can lead to great perks, using this link:

Jan. 24th, 2020

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Verified Customer

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Stephen La Rocque

Good overall. Service representatives have been helpful in all our interactions.

6 years ago

Reply from Vivint

Thank you for your feedback Stephen! It is so good to know that you're enjoying your system. When you can, reach out to our chat team to get your referral code using this link:

Jan. 24th, 2020

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Verified Customer

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Linda Morrow

Very unhappy with contract dates. at the time we had no intention of relocating - purchased new -no need for system- could not get out of contract.

6 years ago

Reply from Vivint

Thank you for your feedback Linda. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our chat support team at your convenience using this link:

Jan. 24th, 2020

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Verified Customer

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Debra

When the alarm goes off, they are right on it so I have no complaints.

6 years ago

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Verified Customer

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Michael

They are reasonable and helpful and the equipment works and is reliable.

6 years ago

Reply from Vivint

Thank you, Michael, for your feedback! It is so good to know that you're enjoying your system. When you can, reach out to our chat team to get your referral code using this link:

Feb. 1st, 2020

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Verified Customer

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Wilf Jackson

Very positive and very quick response in an emergency situation

6 years ago

Reply from Vivint

Thank you, Wilf, for your feedback! We appreciate you letting us know about your experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 1st, 2020

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Verified Customer

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Scott Pickerington, OH

They don't stand behind their product. Something goes wrong they want you to buy new and pay a tech to come out. Count on $500 per trip

6 years ago

Reply from Vivint

Thank you, Scott, for your feedback. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our chat support team at your convenience using this link:

Feb. 1st, 2020

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Verified Customer

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Rickey Clouse Orange, TX

So far so good very reliable , the equipment have never given me any trouble

6 years ago

Reply from Vivint

Thank you, Rickey, for your feedback! We appreciate you letting us know about your experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 1st, 2020

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Verified Customer

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Vanessa Ocean Springs, MS

Ok,Overall the price is to high,friends and neighbors ask about the price,Compared to others it's high.

6 years ago

Reply from Vivint

Thank you, Vanessa, for your feedback. We appreciate your honesty about your experience with us. We would love to look into your pricing concerns further. Please contact our chat support team at your convenience using this link:

Feb. 1st, 2020

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Verified Customer

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Trudye Garraway Madison, MS

Excellent service and dependability. Good response time always!!

6 years ago

Reply from Vivint

Thank you for your feedback Trudye! We are so glad to hear about your experiences with us. When you have a chance, reach out to our chat support team to get your referral code using this link:

Feb. 15th, 2020

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Verified Customer

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M Houma, LA

It's a good rate and they respond fast. We've never had problems with it.

6 years ago

Reply from Vivint

Thank you, M, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 15th, 2020

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Verified Customer

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Bob La Junta, CO

We're satisfied with what we got. We've always had great service.

6 years ago

Reply from Vivint

Thank you, Bob, for your feedback! It is so good to know that you're enjoying your system and our services. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 15th, 2020

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Verified Customer

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Kimberly Las Vegas, NV

I like their door bell camera inside panel that they have and the mobile app.

6 years ago

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Verified Customer

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Kristie Moore

Professional and friendly every time I have had to call or had a false alarm.

6 years ago

Reply from Vivint

Thank you, Kristie, for your feedback! We appreciate you letting us know that your enjoying the system and services. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 9th, 2020

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Verified Customer

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Imelda

They will make sure that you are getting the best customer service from them

6 years ago

Reply from Vivint

Thank you for your feedback Imelda! We appreciate you letting us know about your experiences with us. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 16th, 2020

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Verified Customer

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Barbara

Works great!! Love the customer service, never had problems with our service!

6 years ago

Reply from Vivint

Thank you for your feedback Barbara! We are so glad to hear that you're enjoying the service we provide. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 16th, 2020

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Verified Customer

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Arlene Perry

Fasted response to alarms. Professional, caring and helpful.

6 years ago

Reply from Vivint

Thank you for your feedback Arlene! We appreciate you letting us know about your experiences with us. When you have a chance, contact our chat support team to get your referral code with this link:

Feb. 16th, 2020

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Verified Customer

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Vicki Powell

Awesome Customer Service !!! I would recommend Vivint to anyone.

6 years ago

Reply from Vivint

Thank you for your feedback Vicki! We are so glad to hear about your experiences with our customer service. When you have a chance, contact our chat support team to get your unique referral code using this link:

Feb. 16th, 2020

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Verified Customer

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Safe and secure

VERY POSITIVE. Customer service personnel very helpful when calls were made,

6 years ago

Reply from Vivint

Thank you, mary, for your feedback! It is so good to know that you're enjoying your system and our services. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 16th, 2020

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Verified Customer

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M. Humphries

Great customer service. Any issues have been resolved quickly.

6 years ago

Reply from Vivint

Thank you, M. Humphries, for your feedback! It is so good to know that you're enjoying your system and our support services. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 16th, 2020

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Verified Customer

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Carolyn Foster

Efficient, courtesy, prompt. Timely and great service personnel

6 years ago

Reply from Vivint

Thank you, Carolyn, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 16th, 2020

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Verified Customer

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Theresa Lewis Indianapolis, IN

I have been with Vivint for approximately 10 years, mostly good, one issue but it was resolved.

6 years ago

Reply from Vivint

Thank you, Theresa, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 16th, 2020

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Verified Customer

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Debbie Page Columbus, OH

Great Experience, customer service. Vast selections of updates to your system.

6 years ago

Reply from Vivint

Thank you, Debbie, for your feedback! It is so good to know that you're enjoying your system and our services. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 16th, 2020

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Verified Customer

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Linda

Supportive and easy to deal with. Timely in service calls or alarms.

6 years ago

Reply from Vivint

Thank you for your feedback! We appreciate you letting us know about your experience with us and your system. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

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Verified Customer

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Julia

Positive experience. Great customer and monitoring services!

6 years ago

Reply from Vivint

Thank you for your feedback Julia! We appreciate you letting us know about your experience with us. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

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Verified Customer

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Al & Lori Powell

Great home security system, great price,great all around system

6 years ago

Reply from Vivint

Thank you for your feedback Al & Lori! It is so good to know that you're enjoying your system. We appreciate the opportunity we have to protect your home and family. When you can, reach out to our chat team to get your referral code using this link:

Jan. 1st, 2020

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Verified Customer

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Mike

Poor customer service, I moved and was continued to be billed then once corrected billed again months later. Had to call and argue just to be my money back.

6 years ago

Reply from Vivint

Thank you for your feedback Mike. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our chat support team at your convenience using this link:

Jan. 1st, 2020

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Verified Customer

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Mrs. Allen

They are efficient and prompt as well as very skilled in their field

6 years ago

Reply from Vivint

Thank you for your feedback Mrs. Allen! We appreciate you letting us know about your experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

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Verified Customer

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Gary Rolfsness

Excellent product. Very pleased with it and the service dept.

6 years ago

Reply from Vivint

Thank you Gary for your feedback! We appreciate you letting us know about your experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

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