Vivint: Read 8,283 User Reviews From Real Homeowners

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Verified Customer

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Cory

They have a good price and service. The ease of the app is the best part.

6 years ago

Reply from Vivint

Thank you for your feedback Cory! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Jul. 13th, 2020

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Verified Customer

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Kathryn

I like their app. Customer service is quick to respond and always willing to upgrade.

6 years ago

Reply from Vivint

Thank you for your feedback Kathryn! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Jul. 13th, 2020

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Verified Customer

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Paul

I feel safe. No matter what issues we have we can call and they're there to help.

6 years ago

Reply from Vivint

Thank you for your feedback Paul! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Jul. 13th, 2020

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Verified Customer

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Phillip Nelson Reisterstown, MD

Solid performance day in and day out, above and beyond attention to details

6 years ago

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Verified Customer

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Labaron Harris Eight Mile, AL

It’s 💯 % better than xfinity... but I would love for Vinint to put out a better quality entry door lock system.

6 years ago

Reply from Vivint

Thank you for your feedback, Calvin. What issues have you had with the door lock system? We value any feedback or suggestions from our customers to help us improve their experience.

Jul. 15th, 2020

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Verified Customer

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Steven Machesney Park, IL

The app is easy to navigate and the camera’s for monitoring are top notch

6 years ago

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Verified Customer

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Barbara Ehlers Marshfield, MO

Excellent. They have always been very helpful any time I had any problems.

6 years ago

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Verified Customer

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Donna Wilbert Wichita, KS

Great Company I feel very secure and safe. Excellent response time

6 years ago

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Verified Customer

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Paul Harper Vidor, TX

Good system, good service.Far better service than others I have used.

6 years ago

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Verified Customer

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Beverly Andrews Leander, TX

Great!! I really like the idea that I can look to see who is at my door.

6 years ago

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Verified Customer

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Reynaldo Zavala Lemoore, CA

Great service thst gives my family and myself piece of mind.

6 years ago

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Verified Customer

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John Lukawesky/ KenWatson(son)

Love it. Very quick responses. And not hard to learn and no worries!

6 years ago

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Verified Customer

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Sharon Johnson Bowie, MD

With only a couple of issues, Vivint responded and solved our issues quickly!

6 years ago

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Verified Customer

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Janice Columbus, GA

Love the service and have always found customer service to be very helpful

6 years ago

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Verified Customer

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Marva M Coleman Memphis, TN

The Customer Service Experience has consistently been very satisfied on all occassions

6 years ago

Reply from Vivint

Thank you for your feedback Marva! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

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Verified Customer

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Denise Kelley Cincinnati, OH

Vivint has been attentive. Price has gone up. Updated new equipment.

6 years ago

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Verified Customer

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Leo Palitti Fort Worth, TX

Good response time. I wish they'd send my 3 LED signs I've been asking for for 3 years.

6 years ago

Reply from Vivint

Thank you for your feedback Leo! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

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Verified Customer

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Joanna Colangelo Woodland Hills, CA

Great service and staff Always able to answer my questions

6 years ago

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Verified Customer

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Lou Ann Clancy Anaheim, CA

Only seems to fail when there is an update , but the equipment is outdated.

6 years ago

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Verified Customer

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Ken

Very quick response time. Helpful phone service. Shows they value Loyalty.

6 years ago

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Verified Customer

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Pamela

It's convenient. I had one agent that was horrible. The app gives me trouble sometimes.

6 years ago

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Verified Customer

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Devon

Customer service did a really good job and the system is reliable.

6 years ago

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Verified Customer

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P

I've never had issues with the home security system. The camer is the best part about Vivint's sytem.

6 years ago

Reply from Vivint

Thanks for the feedback, P! Happy to hear you've had such a great experience. Let us know if there's anything we can ever do to further assist you.

Jul. 15th, 2020

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Verified Customer

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Victor

Their service is fast. I've recommended Vivint to my children.

6 years ago

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Verified Customer

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Kimberly

Vivint reps are very pleasant and helpful. I've never had a call where anybody was rude.

6 years ago

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Verified Customer

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Greg

They have good customer service. It helped me decide to go with them.

6 years ago

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Verified Customer

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Shannon

I really like the peace of mind and they're responsive. It works all the time.

6 years ago

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Verified Customer

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Ronald

I enjoy getting notifications on my phone. They are very involved in service.

6 years ago

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Verified Customer

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Frank

It's easy to use. I've had it for over a year and no problems. Everything works quite well.

6 years ago

Reply from Vivint

Thank you for your feedback Frank! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

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Verified Customer

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Don

Sometimes they are too slow in getting to the house but the system works.

6 years ago

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Verified Customer

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Wesley

It's very easy to use and the panel is perfect. She's helped me several times.

6 years ago

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Verified Customer

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Lucille

Whenever I needed them they were able to assist me to solve the problem.

6 years ago

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Verified Customer

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Frontes

It's not a bulky system. It's inconspicious and it does a great job.

6 years ago

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Verified Customer

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Toccara

It works, no technical difficulties. They respond fast and I think they care.

6 years ago

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Verified Customer

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Russell

The people are professional and cordial. I like the doorbell.

6 years ago

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Verified Customer

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Anonymous

I like the equipment. Everything is easy. They answer every question we need.

6 years ago

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Verified Customer

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Robert

They can answer the questions. The website is terrible but the system runs.

6 years ago

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Verified Customer

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Beauty

They're knowledgeable and I haven't had any problems with it.

6 years ago

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Verified Customer

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Robin

System is clear and customer service provide customer satisfaction.

6 years ago

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Verified Customer

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Deborah

They have very good equipment. I just like to secure my home.

6 years ago

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Verified Customer

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Henry

Every time I've had a problem, they were able to fix it. We've had some problem with the cameras.

6 years ago

Reply from Vivint

Thank you for your feedback Henry! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

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Verified Customer

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Teresita Guillen San Antonio, TX

Customer service was very professional and listened to the problem.

6 years ago

Reply from Vivint

Thank you for your feedback Teresita! We appreciate you letting us know about your experience with our service. When you have a chance, give us a call at 800-216-5232 to get your unique referral code that can lead to some great perks.

May. 15th, 2020

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Verified Customer

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Sandi Thompson Kingsville, TX

Outstanding service the system works very well. And we are very well pleased

6 years ago

Reply from Vivint

Thank you for your feedback Sandi! We are so glad to hear about your experiences with us and how you are enjoying your system. Thank you for your feedback David/Grace. We appreciate you letting us know about your experiences with your Smart Home Pro. When you have a chance, give us a call at 800-216-5232 to get your unique referral code that can lead to some great perks.

May. 15th, 2020

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Verified Customer

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Leslie McFarland Saint George, UT

Knowledgeable, friendly and patient. I didn't have to wait too long.

6 years ago

Reply from Vivint

Thank you for your feedback Leslie! We are so glad to hear about your experience with us. When you have a chance, give us a call at 800-216-5232 to get your unique referral code that can lead to some great perks.

May. 15th, 2020

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Verified Customer

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Anita Shakeshaft Waterford, CA

Grey service. Someone is always there if you have an issue.

6 years ago

Reply from Vivint

Thank you for your feedback Anita! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 800-216-5232 to get your unique referral code that can lead to some great perks.

May. 15th, 2020

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Verified Customer

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James Everhart Pasadena, MD

Excellent home security product. Product has worked without fail.

6 years ago

Reply from Vivint

Thank you for your feedback James! We are so glad to hear how you're enjoying your system. When you have a chance, give us a call at 800-216-5232 to get your unique referral code that can lead to some great perks.

May. 15th, 2020

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Verified Customer

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Byrd Baltimore, MD

Very positive. Always available when needed. Prompt response to all alarms

6 years ago

Reply from Vivint

Thank you for your feedback Byrd! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 800-216-5232 to get your unique referral code that can lead to some great perks.

May. 15th, 2020

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Verified Customer

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Damion Louisville, KY

Cost too much to install when moving. Was told it would be free when purchased. It cost me $300 cent wait to cancel and go with another comapny.

6 years ago

Reply from Vivint

Thank you for your feedback Damion. We would love to look into your concerns further. Please give us a call at 800-216-5232.

May. 15th, 2020

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Verified Customer

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David Northwood, IA

Been great excellent value for the money. Customer service is right on

6 years ago

Reply from Vivint

Thank you for your feedback David! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 800-216-5232 to get your unique referral code that can lead to some great perks.

May. 15th, 2020

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Verified Customer

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Emma Rodriguez Houston, TX

This company has Great Service, reliable, professional and good tech support!

6 years ago

Reply from Vivint

Thank you for your feedback Emma! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 800-216-5232 to get your unique referral code that can lead to some great perks.

May. 15th, 2020

Vivint Reviews