Vivint: Read 8,283 User Reviews From Real Homeowners

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Steven L Nadelbach

Terrible. Camera installed never works. Always down. But still required to pay for the service. Customer service said that they couldnâ€™t do anything

6 years ago

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AY

Excellent service, nothing less. Love my home security system

6 years ago

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Wanda Castillo

They were a very easy company to deal with and were very helpful.

6 years ago

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Kimberly Hunter

Very good security system. Very user friendly. Love the mobile app.

6 years ago

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Mary H

Excellent System with great camera angle and view of the coaches zones.

6 years ago

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Lauren

Very clear camera view and timely alerts. Easy to navigate monitoring system.

6 years ago

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Paul Vinella

ok so far camera for driveway coverage not placed in best position tech missed the best place for coverage

6 years ago

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Dave Again

It has NOT been a good one. The system constantly freezes and its very rare that I'm able to actually view the inside of my home remotely.

6 years ago

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Barbara McKinney

Sucks someone needs to listen. It should not take 4 different phone calls to schedule an appointment. If you guys would read the notes it would have only taken 1 call.

6 years ago

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Kevin D Jolley

I like the service,it is easy to use and works as advertised

6 years ago

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Cathy Smith

Camera at the front door and how easy if is the set programs.

6 years ago

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Anonymous

Great features and service. Looking forward to solar from them now as well

6 years ago

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Jorge dlg

I am loving this system, so far! The customer service is fantastic, as well!

6 years ago

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Sandy

It still doesn't work right. I'd really like to get all of my things working properly.

6 years ago

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Cathy Morris

Easy arm and disarm...low signal strength on outside cameran tho router a few feet away

6 years ago

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Mary Ann

It's okay, the customer service needs work, it's hard to reach them and when you do, bothing gets accomplished.

6 years ago

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Mitchell

The new equipment works well. I like having it on my phone. It is affordable too.

6 years ago

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Clebin

The cameras are the best and customer support went out of the way to help me with what I needed.

6 years ago

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Courtney

The guy that came to our door convinced us to get but it kind of sucks except being able to unlock the door without a key.

6 years ago

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Raymond

It is affordable and the cameras on the doorbell are great. They are sometimes offline.

6 years ago

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Melissa

Customer support did an excellent job. I find the product easy to use.

6 years ago

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Debi

It is very user friendly and I like the offer and the app but my problems have not been solved by customer service.

6 years ago

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Ramone

I like that I can check everything from my phone with Vivint.

6 years ago

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Wesley

Security equipment is easy to use and the cameras allow you to see.

6 years ago

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Jennifer

Easy to use. There haven’t been any problems with it. The salesman came to the house.

6 years ago

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Beverly

They work. The cameras are the best. Customer support gives accurate feedback to questions.

6 years ago

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Ronald

The best smart system I’ve seen, you call customize the settings for you.

6 years ago

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Christopher

All inclusive and everything works well except the recording goes out every once in a while.

6 years ago

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Gloria

I like the doorbell. The security works but I am still waiting for my fire alarm.

6 years ago

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Cameron Shelton

Great experience not only with the Installers but Customer service as well.

6 years ago

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John Brady

Excellent customer service. Excellent quality. Very affordable.

6 years ago

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Jun

The capability to record 24/7, clear pictures, easy to talk to customer service.

6 years ago

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Patricia Shaw

I love Vivint. I wish I had gotten it years ago. It is so easy to operate.

6 years ago

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Rick Suddarth

Very dishonest people that are nearly impossible to contact or resolve anything . Also a very mediocre system with huge contracts. Stay away!!!!!!

6 years ago

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Robert Ramsey

Not good. The cameras are garbage quality, the panel is constantly going out, and their employees lied to me upon signing the contract.

6 years ago

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Susan Pickerington, OH

Had some items that were defective. Took quite awhile to get everything replaced.

6 years ago

Reply from Vivint

Thank you for your feedback, Susan. We appreciate your honesty about your experience with your system issues and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Sep. 10th, 2020

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Verified Customer

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Jamie Miller Grand Rapids, MI

I have had very good experience with Vivint, they are always on top of things!

6 years ago

Reply from Vivint

Thank you for your feedback, Jamie! We are so glad to hear about your experience with Vivint and how you're loving your system.

Sep. 10th, 2020

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S Christopherson Minneapolis, MN

Always quick responses, helpful with updates, professional employees, secure

6 years ago

Reply from Vivint

Thank you for your feedback, S! We are so glad to hear about your experience with Vivint and how you're loving your system.

Sep. 10th, 2020

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Verified Customer

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J. Cox Springfield, IL

We have been pleased with the value for our money in pricing and friendly customer service.

6 years ago

Reply from Vivint

Thank you for your feedback, J! We are so glad to hear about your experience with Vivint and how you're loving your system.

Sep. 10th, 2020

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Verified Customer

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Brenda

They are ok. They are good to sent some on out if you need help.

6 years ago

Reply from Vivint

Thank you for your feedback, Brenda! We are so glad to hear about your experience with Vivint and how you're loving your system.

Sep. 10th, 2020

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Sarah Harrisburg, SD

Awful. They don't answer phone calls, keep over charging us and when we call to solve the problem then won't send us an email that is required to be signed.

6 years ago

Reply from Vivint

Thank you for your feedback, Sarah. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Sep. 10th, 2020

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Verified Customer

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Ernestine Morgan City, LA

Anxious to install but still waiting for problem with one of the alarms to be adjusted and working.

6 years ago

Reply from Vivint

Thank you for your feedback, Ernestine! We are so glad to hear about your experience with Vivint and look forward to resolving any issues.

Sep. 10th, 2020

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Verified Customer

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Guillermo Inzunza Chula Vista, CA

great product and great service technician was very talented and helpful

6 years ago

Reply from Vivint

Thank you for your feedback, Guillermo! We are so glad to hear about your experience with your technician and how you're loving your system.

Sep. 10th, 2020

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Verified Customer

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Angela Henson Clinton, MD

Sorry to say bad quality equipment. Camera always stuck, doorbell knob fell off. The company need a better quality equipment.

6 years ago

Reply from Vivint

Thank you for your feedback, Angela. We appreciate your honesty about your experience with your equipment and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Sep. 1st, 2020

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Verified Customer

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Jerry Hefner Newport News, VA

High quality system. Technical customer support is excellent.

6 years ago

Reply from Vivint

Thank you for your feedback, Jerry! We are so glad to hear about your experience with customer support and how you're loving your system.

Sep. 1st, 2020

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Verified Customer

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Margaret Upton Taylors, SC

Outstanding. Always responds quickly to any problem I have.

6 years ago

Reply from Vivint

Thank you for your feedback, Margaret! We are so glad to hear about your experience with Vivint and how you're loving your system.

Sep. 1st, 2020

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Verified Customer

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Wesley Jasper, TN

Customer service is the best. They meet your needs and they are dependable.

6 years ago

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Mark Indianapolis, IN

It is more convenient that they are able to monitor activities in and outside your house.

6 years ago

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Iman Philadelphia, PA

It keeps the house secure and it is very easy to use. I am very satisfied with them.

6 years ago

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Shalonda Hoskins Ontario, CA

Everything I need, they take care of it. Like that my home is protected.

6 years ago

Reply from Vivint

Thank you for your feedback, Shalonda! We are so glad to hear about your experience with Vivint and how you're loving your system.

Sep. 1st, 2020

Vivint Reviews